Database Users

Help! Wizard has completely died after installing ScreenLock

Hi, I just installed Screenlock:
http://www.pocketgear.com/software_detail.asp?id=14621
1 hour later my Xda Mini S which has worked fine for weeks is completely dead. It won't respond even after removing the battery, pressing the reset button, holding on/off. Even plugging in the charger doesn't make the LED light. This was all after I locked the screen with Screenlock, and tried to unlock it again.
Any ideas at all what on earth is going on or how to get back to a working state?

Re: Help! Wizard has completely died after installing Screen
CJSnet said:
Hi, I just installed Screenlock:
http://www.pocketgear.com/software_detail.asp?id=14621
1 hour later my Xda Mini S which has worked fine for weeks is completely dead. It won't respond even after removing the battery, pressing the reset button, holding on/off. Even plugging in the charger doesn't make the LED light. This was all after I locked the screen with Screenlock, and tried to unlock it again.
Any ideas at all what on earth is going on or how to get back to a working state?
Click to expand...
Click to collapse
Enter Bootloader, - hold the "camera" and shortly press the reset button, don't release "camera" until you can see color screen, connect USB cable, and start to flash any ROM you like from ftp...

Okay, I have followed your directions exactly, but the device is dead beyond even that. Nothing happens whatsoever
Any other ideas?

Have you tried Hard reset?
What exatly have you tried when flashing?
Did it enter into bootloader?
Was the plugged charger original one?

saman-cz said:
Have you tried Hard reset?
What exatly have you tried when flashing?
Did it enter into bootloader?
Was the plugged charger original one?
Click to expand...
Click to collapse
Yes, hard reset as directed in the post above.
I cannot flash, because the device won't even switch on, as explained.
Not even bootloader - nothing. The device just doesn't do anything.
I have tried 3 original chargers including a car charger. Additionally the device was fully charged when it failed.

Has screenlock worked uberhaupt ?

What does uberhaupt mean?
Screenlock worked for an hour as I said, but after an hour it wouldn't unlock the device and we have the situation I now see.

CJSnet said:
What does uberhaupt mean?
Screenlock worked for an hour as I said, but after an hour it wouldn't unlock the device and we have the situation I now see.
Click to expand...
Click to collapse
when the device wouldn't unlock was there a graphical view or complete dead view ?

The screen was, and still is, completely blank as though off.

CJSnet said:
The screen was, and still is, completely blank as though off.
Click to expand...
Click to collapse
Then i think it has nothing to do with the program screenlock.. you have just bad luck with youre MDA... it is just died...

Bit too much of a coincidence that. An hour after installing Screenlock, a program which switches the screen off and prevents you pressing any keys... my screen switches off permanently and I cannot press any keys... at all! :?

Continuing from the other thread... as I said, I have no problems.
As far as I know, it just runs in the background, intercepts button presses (like any other button manager), and detects whether the device's screen is brought back to full power - and switches it back to zero power again.
If it installed itself as a Startup item, you should still have been able to proceed to the Windows Mobile splash (if any)
If it were a device driver that loads firstmost, then you still should have been able to get to the manufacturer splash.
Even if it were to install itself in the extended ROM, you should still have been able to access the BootLoader.
I simply can't think of anything, other than mechanical failure/etc., that would cause what you're seeing.
That said, I'm sure people are sufficiently put off from downloading ScreenLock now

Update to this problem: http://forum.xda-developers.com/viewtopic.php?p=213698#213698
(Replacement Mini S is also dead! Is battery the cause? Please reply at above thread)

my athena wont turn on

i dont know what happened ?
it was working fine i picked it up and it was off... and now it wont turn on..

What happened?..
boinger66 said:
i dont know what happened ?
it was working fine i picked it up and it was off... and now it wont turn on..
Click to expand...
Click to collapse
WTF??!!? Have you made the usual hard reset, battery out, put it into Bootloader mode, reflashed or anything like it?
Doesn't sound good. I'll find you on IM.

Do u charge it ?
Do u see a led ?

xmen06 said:
Do u charge it ?
Do u see a led ?
Click to expand...
Click to collapse
i do...
also it was really hot when i picked it up
EDIT: just fixed it... seems the battery got ultra drained somehow ... went from 90% - 0 in 30 min... i dont know why that happened

that's wierd...Mine would not turn on yesterday. It just had a blank screen with the Green light on around the joystick (like it was fully charged). So I soft reset and nothing, still green light and blank screen. So set it to bootloader mode and ran mtty to check it out, Mtty tests were normal and nothing seemed wrong, tried reset, check for bad blocks, and the normal info and task commands, everything looked normal, but it would not boot up...took out the battery and waited 10 minutes, still green light and blank screen. Charged battery still same issues
SO I tried to hard reset...still same thing,, it asked to confirm hard reset, looked like it did hard reset, but still same problem..
SO I finally, put it in bootloader, reloaded the wm6 HTC__001 rom and it worked fine, Restored from backup and I was back to normal...But I was starting to get a little scared that some how my advantage was bricked...
Haven't had any problems since....Wierd

plz helpurgent
can sum1 plz tell me how to hard reset ameo or how to put in bootloader mode..
thanx in advance

hubmobile said:
can sum1 plz tell me how to hard reset ameo or how to put in bootloader mode..
thanx in advance
Click to expand...
Click to collapse
There are two main methods:
1. Try using the search function.
2. Read the wiki.
Try either of these and you will suceed. Ask without doing either and you will become unpopular!

boinger66 said:
i dont know what happened ?
it was working fine i picked it up and it was off... and now it wont turn on..
Click to expand...
Click to collapse
the device powers itself off if the battery overheats.
take it out and leave it for a bit

same problem here
same here, after doing Olipro's AthenaUnlocker step 1 and went to Bootloader mode to check spl version. my device is stuck to its bootloader mode & when i soft reset the only thing that will turn on is the led light of the joystick. is there a way to bring it back to normal mode from bootloader mode?
thanks in advace!

rvnteck said:
same here, after doing Olipro's AthenaUnlocker step 1 and went to Bootloader mode to check spl version. my device is stuck to its bootloader mode & when i soft reset the only thing that will turn on is the led light of the joystick. is there a way to bring it back to normal mode from bootloader mode?
thanks in advace!
Click to expand...
Click to collapse
Have you removed the mini sd?

unfortunately no

Even hard reset cant fix it, i guess im down to flashing it to the x7501 rom. i hope this works

- My Ameo after auto turn off (I set 1 min) it can not wakeup when I press ON/OFF button, all light is OK (flash), OFF sound is heared when a incomming call.
- I must soft reset it for resuming again
What is wrong ???
Help me please.
Thanks..

boinger66 said:
i do...
also it was really hot when i picked it up
EDIT: just fixed it... seems the battery got ultra drained somehow ... went from 90% - 0 in 30 min... i dont know why that happened
Click to expand...
Click to collapse
Nice panic there! LOL
;-p

vios5689 said:
- My Ameo after auto turn off (I set 1 min) it can not wakeup when I press ON/OFF button, all light is OK (flash), OFF sound is heared when a incomming call.
- I must soft reset it for resuming again
What is wrong ???
Help me please.
Thanks..
Click to expand...
Click to collapse
Typically this is caused by some software running in the back ground. Try to disable anything from running and then re-enable one thing at a time and see if you can isolate the problem. Sometimes it's two programs conflicting with each other so you may have to do some experimentation here. Hope this helps.

eagle 1 said:
that's wierd...Mine would not turn on yesterday. It just had a blank screen with the Green light on around the joystick (like it was fully charged). So I soft reset and nothing, still green light and blank screen. So set it to bootloader mode and ran mtty to check it out, Mtty tests were normal and nothing seemed wrong, tried reset, check for bad blocks, and the normal info and task commands, everything looked normal, but it would not boot up...took out the battery and waited 10 minutes, still green light and blank screen. Charged battery still same issues
SO I tried to hard reset...still same thing,, it asked to confirm hard reset, looked like it did hard reset, but still same problem..
SO I finally, put it in bootloader, reloaded the wm6 HTC__001 rom and it worked fine, Restored from backup and I was back to normal...But I was starting to get a little scared that some how my advantage was bricked...
Haven't had any problems since....Wierd
Click to expand...
Click to collapse
That is weird and scary. Did you try to remove the battery then plug the device into the power source with the battery out also?

rvnteck said:
same here, after doing Olipro's AthenaUnlocker step 1 and went to Bootloader mode to check spl version. my device is stuck to its bootloader mode & when i soft reset the only thing that will turn on is the led light of the joystick. is there a way to bring it back to normal mode from bootloader mode?
thanks in advace!
Click to expand...
Click to collapse
Yes, something about flashing a specific version to your device but since this never happened to me i don't have details. Feel free to search the threads....i know it's somewhere at the top. Have fun!

boinger66 said:
i do...
also it was really hot when i picked it up
EDIT: just fixed it... seems the battery got ultra drained somehow ... went from 90% - 0 in 30 min... i dont know why that happened
Click to expand...
Click to collapse
I had my ameo also drawing 1,5A from the battery (actually powerdrain was higher than charge current) Never found out why.

Wizard is Frozen - It won't start. Someone help pls??

Hi, I would really appreciate anyones help with this. My brother went on holiday and left me his 02 XDA Mini S (I found out here its also called a Wizard?), and I had no problems using it for about 3 days - was just testing the various features.
I found my brothers contacts - and since its now a hand me down so I wanted to remove all these etc - I asked my brother what to do and he said do a Hard Reset. I found out in the Manual how to do it - I press the Communication Button and the voice command button and use the reset and nothing happened. I asked my brother and he said use the communication and voice button and then turn it on, that sometimes works - and it did. The screen showed:
Press Send to restore factory default...
I pressed the send button and it said it formatted. I was happy, it turned on, I did the set up - everything was working. Then at the end of the day I turned it off and in the morning I turned it on - all the screen shows now is the screen which first comes on - 02 with and underwater bubbles thing, and four lines -
IPL 2.21.0001
SPL 2.21.0001
GSM 02.07.10
OS 2.21.4.1
in red.
It won't go to the next screen - which I think says windows mobile. It just stays at the first screen when I turn it on - and has these four lines
Can anyone help me please? My brother will be back from holiday soon and he will be very upset with me if he finds I ruined his phone
please please please help me - i'm not as good with technology as you guys
Jocelyn

Try and get into bootloader mode by holding down the camera button and soft resetting your device. From bootloader mode you can flash back to the factory rom that was on the phone or wizard love.

Hi
I found how to go into Bootloader mode - my phone now shows three colours. But I'm not sure how to do the rest you mentioned. Could you explain how I should do it step by step please? Sorry!
Jocelyn

He means that you download the orginal rom from your provider and flash it back onto the phone.

Ok
I have made no progress
Here's what I did (please don't laugh - I'm new at all this)
1. I downloaded the active sync software from microsoft, and also downloaded a file i searched through on the forum mentioned by peter, called Wizard Love.
2. I pressed the camera button and soft rest the wizard to go into boot mode
3. I ran active sync - it said no connection.I connected the Wizard and searched - it said that no device was found (but the computer made a sound like it always makes when USB is plugged in). Also on the phone, it showed the word USB at the bottom left of the screen.
4. I extracted the wizard love and double clicked on the file newromupdateutility_wizard_noid.exe
5. When I got to the screen about existing software on the phone it was blank in that section, but it had the option to use the new one, so I proceeded.
6. The Wizard screen switched to a bar and completed 100% within about 5 minutes. Same thing on the computer screen.
7. It shows congratulations - etc.
8. I clossed everything and shut off the computer. Disconnected the wizard and there was a picture like some love cartoon characters - and thats all.it just stayed at that screen for a long time. Finally i thot maybe i should turn it off, but the power button does not work.
9. I used the stylus and did it a soft reset - the phone still froze at the start, with a wizard love cartoon - but the 4 lines i mentioned in my first post were different - it showed different numbers. But it still stuck there.
10. I thought maybe the wizard love is not compatible with my phone? So I went to the 02 XDA mini site, and downloaded the software from there - Xda_Minis_Upgrade_v2.21.4.101. I redid the whole thing, this time with this software.
11. At the end I saw Congratulations! again, but this time the screen had gone back to 02 - and the numbers went back to what was in my original posting. But still the phone does not start - its just stuck at that 02 screen with the 4 red lines.
12. Somone help me please!!! Have I made it worse???
Jocelyn

The Love ROM should work on your phone since it it does not have IPL/SPL (AFAIKnow). However, it seems that the phone itself already have a bit of problem itself. Using the "Xda_Minis_Upgrade_v2.21.4.101" to flash the phone in bootloader mode is the wise thing to do. Probably you'll need to hardreset it again (i.e. what you've done in the very first post).
As far as I can see, you've did nothing wrong on your first post. It seems to be the phone problem. ANYWAY, you may want to note the little issues. Example, do not have the miniSD card in the phone when doing all the stuff said above.. and possible, remove the SIM as well.
Also, sometimes, it takes ages for it to boot up. I'm not sure how long you've waited, but I would say.. give it a good 5 mins to do its bootup to confirm it hanged.

Sorry
I should have mentioned - in both cases when I ran the utility, once I waited at the splash screen for more than 10 minutes and nothing happened, i just tried to do a hard reset. In both cases the words came up, press send to do a reset etc...
but when I press the left (green phone) button (i think that is the send button?) it says format failed everytime.
I searched at some other thread and followed what Zabardast_1 says about flashing and I tried that, it does not work. Is there any other option? Oh i also tried it another time, this time disabling Anti Virus first - but still no luck
Jocelyn

Hmm.. I'm sorry to tell you. Since you have a 'Format fail', you 'officially' have a bricked device. That has something to do with the hardware.. or stuff that doesnt have any thing to do with your flashing.. probably CID unlocking may cause this problem.
ANYWAY, it seems that your only choice is to get it to somewhere to have it fixed. probably you want to make it as official (i.e. use the O2 ROM) before taking it to O2 to have it fixed.

M5000 Orange Will not Power up

Hi,
New to the forum and looking for a bit of guidance.
My M5000 will not power up, even to the Orange Logo etc. However if you try a hard reset the screen comes up "press 0 to reset "etc and if you try to go to bootloader that comes up with serial. When you insert the usb cable in bootloader it flicks from serial to usb but can't be accessed on the PC even though it shows up as mobile device.
When on charge the redlight doesn't come on unless you press the reset button and then it only flashes for a second.
It could be something simple like the battery is gone etc but I am a bit lost and could do with some advice.
Thanks in advance.

I hate it when you only get half a story. You are stuck in bootloader and it didn't get there all on it's own. Did you try to update the rom and something went wrong? Were you buggering about with it? Or something different.
Look tell us EXACTLY what you did to get it into this state as getting it out of it has many different answers depending on what you did.
Now fess up else you'll probably do more damage to it when suggestions arrive on this thread that may be incorrect because we don't know how it got like this in the 1st place.
Psi

PsiDOC said:
I hate it when you only get half a story. You are stuck in bootloader and it didn't get there all on it's own. Did you try to update the rom and something went wrong? Were you buggering about with it? Or something different.
Look tell us EXACTLY what you did to get it into this state as getting it out of it has many different answers depending on what you did.
Now fess up else you'll probably do more damage to it when suggestions arrive on this thread that may be incorrect because we don't know how it got like this in the 1st place.
Psi
Click to expand...
Click to collapse
Not half the story, the only reason I got to bootloader was because I was trying to see if a reinstall of the software would make any difference. There has been no mods to this unit at all. Was working fine for a year and a half then these problems started happening.
At first I thought it may be a problem with the power button and that is part of the reason I got into bootloader to see if the power button actually worked!
Long story short - phone has suddenly stopped turning on apart from factory reset and bootloader.

OK first thing is to get it OUT of bootloader and see what happens next.
Read this. I suggest method 2 at the bottom of the page as it's a lot easier.
Psi

Thanks, will try those.

HD2 frozen on boot

I have just got the HD2 and been using it for a few weeks. Downloaded a few apps (eg HTC rom, BSB tweeks) and all is good. Saw Max Manila and looked like a great idea - checked my manila version 2.5.19211619.0 and downloaded 2.7 SE (checked it's right for my manila) loaded onto phone and it crashed after soft reset. Took battery out and phone doesn't go past first screen (with the red writing bottom left) - Hard reset is the same and now I'm worried!
Any ideas???

sad to say yy sounds like hard reset time.
power off, hold volume up and volume down, tap power keeping volume up and down pressed til the screen comes on and follow the prompts.
it will reset your phone to factory defaults.
never used max manila so I cant help with what the problem might be, but if there is a developers thread for it you might be better asking there.

Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.

if your phone is provider locked then that will not work.you need the rom that came on your phone. so if was from uk o2 then you need the o2 uk rom, otherwise it wont work.

No luck! Whilst I've got everything to sort the phone out it won't do anything but load the white first screen no matter which buttons I hold down.
Man this sucks!
Guess there's nothing for it except the bin unless anyone else has any other ideas??

can you get into boot loader?
press and hold vol down(not up this time, just down) tap and release power, keep vol down held. should boot to striped cultures colored screen.
if you can what does it say next to SPL?

Hi Samsamual
Thanks for helping but no, won't go into bootloader either - doesn't respond to any input (even when I conect the usb the charge led doesn't come on!) and just starts with the white screen with the HTC logo and then the red writting appears and it just hangs - left it for 5 mins just to be sure and no change
Looks like I've really messed it up although I have no idea what I did wrong - instal went just like the other things I installed.

Ahh shame. All i can suggest is the original rom sd card method. But it MUST be the propper rom that came on your phone, so if you got it from vodaphone, , , even if it is unlocked, you must use the voda rom.
Also, have a really good read through the pages in teh rom development section. If you can find someone with the exact same issue, you could be one step closer to fixing it.

Brotherskid said:
Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.
Click to expand...
Click to collapse
you must tab the power botton for a short time just tab it and leave it with keeping pressing on the volume up and down buttons don't leave them i think it must work with you tell me if it works

Brotherskid said:
...I'm going to try booting from the sd card b
Click to expand...
Click to collapse
When you tried the SD card method did you use a 2GB SD card and was it formatted to FAT32?
WB

Have you tried a boot (all combinations!) without the sd card installed?

Hoss and WB - thanks for the comments
Hoss, I've held the volume buttons for over a minute after powering on - no change
WB, I can't get the phone to go into boot loader screen but thanks for the info for the future. Next time I'll see if I can copy the original rom just in case.
Resigned myself to having a new paper weight on my desk and looking for a new phone - Guess I won't be putting so many programs on my new one....

PA - Thanks for the advice - Yes tried with sd card in/out sim in/out bootloader, hard reset, soft reset and always the same.

In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.

rlydiard said:
In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.
Click to expand...
Click to collapse
What's most annoying is it wasn't as if I was doing anything crazy! Max manila is used by many people (from what I've seen in the threads) and I guess I downloaded the wrong one (although naturally I checked and it's the right one). Certainly will curb my using of 3rd party software! As for the warranty, you're right, I can try and see if it can be fixed (bizarrely, that hadn't occured to me - I thought that with no resets working HTC couldn't do anything). Thanks for the tip and I'll let you know how I get on.

Surely your warranty will cover this. Yes, let me (and us) know how all of this goes. You will get your phone back to what you deserve, for sure!

I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.

watnuweer said:
I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.
Click to expand...
Click to collapse
Experential nut I may be, but just wondering if you had the problem after you installed the MAx manila? I wonder now what versions of OS may be causing this problem.

i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile

fakker said:
i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile
Click to expand...
Click to collapse
This is getting more interesting, what do you suppose is the cure of taking out the battery, and then charging? I do not doubt your experience, I am just extremely curious if anyone can explain this phenomena.