Database Users

screen corrupted / faulty

I got a serious problem with my mda vario here.
sometimes, 7 out of 10 times, when i get a call the screen gets totally corrupted and jumbled like on the picture in the attachment. i can only see black vertical lines on a white screen. in order to make the screen work properly i have to turn the phone off/on (stand-by mode) then.
does anybody know where the problem is?
i have to confess, that the phone slipped out of my hands and fell on the ground 3 times so far.
thanks

well, you say youve dropped it 3 times already? is it possible that something may be loose inside? is there cosmetic damages from dropping?

yes, there are some scratches on it. i don't really think that something is loose or broken, because the screen gets only on icoming calls corrupted.
so i don't think that it is due to a loose contact or something like that...

I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.

roads said:
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
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Click to collapse
Any resoluation this? I have the exact same problem!!

Oh dear ... somethings in the air...
mine's got it also. first time i saw it was a couple of days ago. only happens with the alarm clock in the morning :?
My phone is crap like hell... gotta hard reset and reconfig the damn thing. acting up lately...
(ps... AFAIK i barely dropped the phone... maybe 1 or 2 times. nothing more)

I have the same problem
I have read the service manual of wizard and said:
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected. (Is a conector between motherboard and LCD)
(2) Try with another LCM. (LCM=LCD Screen)
(3) Try with another Main Board.
(4) Replace LCM if necessary
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated
Any sugestion?

Okay..
so far, i have installed Molski 2.26 rom (30meg free version) and upgrade the radio rom form 2.25 to 2.47.
I have not had another occurance of this so far.
Maybe a fluke.

Screen fixes when pressure applied to bottom of the screen
Guys,
I now have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. it is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick

This is a real hard fault.. had it with my mini s, took it into the shop, it was away 2 weeks... and in the end they gave me a replacement!!

I agree - took it completely apart and cleaned everything ....
And still have the issue.
Serves me right for buying something in Middlesbrough I suppose
It must be a hard fault with the LCD assembly. Will have to see how Dixons handles an overseas repair.
Take care & thx,
Mick

I had the same problem, in the end i took it into my local t-mob shop to have it repaired, they ended up sending me a new one.

Well, I've exactly the same problem since the past two-three weeks, it also occurs only in the morning. I'm living in the Netherlands and this is happening since it's rather cold over here, especially in the morning (3-4 degree Celcius). Since my bedroom window is open during the night, it gets rather cold in my room.
During the rest of the day it is +8 degree Celcius, and the phone works flawless. Maybe this problem has something to do with the Temperature?

Temperature
Bebob - don't thin so as I have had this problem for a number of months and the temp here in the summer is high (30+ degrees C)
It looks to be a bad connection type issue and may be a bad screen cable. It makes sense though that the issue is at the bottom of the screen cos this is where we press the select buttons all of the time.
Pls keep me posted on how you do. mine is going to a local repair shop (on my dime) tomorrow to see if they can fix it.
If not can any of you guys recomend a new unit that could be considered an upgrade to the KJAM ?
Many thanks
Mick

suggestions needed
friends, i have o2 mini s and got the same problem with screen for the last 3 weeks....
can anyone tell me that will the problem aggravate or else will i be able to use my cell properly for few months...
and also what will be the approx cost of repair..
all suggestions will be warmly appreciated...

It's happened to me as well. I have lived with that for one month now. It is happening, when I touch the cursor keys or when touch the lower part of the display. I tried "shaking/hitting" the xda and it looks better, so I assume it is a faulty connection cable.

I have active Cleartype and no more vertical lines for the past 2 days.
I seems to be a problem when background is white and leters are black.
Regards

similar problem
i dropped the phone (T-Mobile MDA Vario) and now when i turn it on the screen is fine for 5-30 seconds but then it scrambles, but works again if i smack the bottom of the phone on my hand!
t-mobile staff told me there are sensors to identify if it has been dropped. I'm suspicious that it could even be programmed to go "faulty" once it is dropped as the screen is fine for a limited time so it obviously works somewhat. do you know if this is the case? or what's happened? also is it a simple thing i could do myself? i didn't take out insurance so that's why i haven't just claimed off that as i'm really broke
Any help is appreciated
Regards,
Steve

whiteish screen / over temperature
hi,
I have a problem smilar at qtek 9100. I had upgade to my ppc wm5 to wm6 around 3 week ago and overclocked to 221 mhz with batery status today plug-in . 2 days ago Screen became whiteish (almost no contrast or over gamma) and working temperature is around 30c. I tried to re-flash with many kind roms but noting chaged.
Is there anybody has these kind of experice. If I can not solve. I am planing to buy new LCD ( I am not sure new LCD will solve the problem)
Thanks

Same problem here. Dropped it ONE time and the screen went crazy. Sent it to my t-mob shop and they got it repaired. They said in the report that they changed the "flex". Dunno if this helps.

help. My screen keeps misaligning very often.

My touch screen has been getting out of alignment quite often. 3 or 4 times a day. I'll go to use it after leaving it on standby, and the touch screen alignment will be off by a half centimeter or more. its making very difficult to use. Sometimes very difficult to even get to the settings screen to realign it. I'm using a screen protector and to use my fingers instead of the stylus often. could have of this be having an affect? or does anyone have any idea whats goign on? thank you for any help you can give me.
Dan

I had a similar problem as well. Its kinda scary. Do you think its a software error? or could it be hardware *gulp*

I had this problem with some devices I issued out at work. I put screen protectors on them, and all kind of weirdness happened, and the screen getting out of alignment was one of them. I removed the screen protectors, and the problem went away.

Wizard platform has often that claim from many users. I'm not sure if working without screen protector is suitable for you and don't know it will help. In my case it did not.
The problem of kJAMs is related to the screens HTC used on this version. Unfortunately there is not software remedy. Some users attempted to change their devices under guarantee. Some are telling newer ROMs make the error less frequently.
You may also use "fire button + messaging button" combination as a shortcut to screen alignment page if you must live with this. Better than nothing ?!

fixed my qtek 9100
Well my wizard used to go out of alignment a lot. But I basically ruined it when I stuck it in my golf bag one day and let it get partially crushed while half-open...
The screen started to flicker a lot (in addition to not registering touch inputs). after a week it was unusable except by me since I knew where to push to get it to work.
Anyways, I gave up and asked around Hong Kong for people who can fix these PDAs. I found a store that offered to bring it to a specialist (no name given) for $380 hkd (~$50USD). Figured I had nothing to lose.
It actually works almost like new now. The slider is tighter, and the screen doesn't go out of alignment at all. I'd almost say its perfect except the "specialist" "broke" my volume slider when fixing it. Its not major so I decided against taking it back to the store for further repairs (3 month warranty on their work). But it took 3-4 days for them to fix.
I figure someone with the screwdrivers and stuff can probably fix your problem. But I didn't have the guts to try it myself...

Four things you can do to help
1. After time dust etc... gets under the rim of the screen and adds to the misalignment problem. Get a piece of paper and put the corner under the rim and get all the dirt out.
2. Sometimes software causes the misalignment - in my case it was using vjtoggletoday - so check or your software particular ones that change your today screen e.g. wisbar etc...
3. You could do a hard reset and try device in factory state for a while to see if it is a software or hard ware problem
4. Update to the latest rom.

Thanks for your help guys. Even though i didn't like your answers. I tried cleaning dust from under the border of the screen. It worked well for now. but it hasn't been more than 12 hours. I hope it continues. If i cant get it to stop i might have to sell my phone on ebay. they seem to go for only 50 dollars less on ebay than i payed for it in the first place. I hate to ask this question. but what could i replace this phone wiht that wont have this problem. and has windows? Basically what would you suggest as a replacement. And not the TytTn because i dont think i'll be able to afford that one.
Thank you.
lets hope that i dont have to fish dust out of my phone every day.

Digitizer replacement?

The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!

looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~

spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
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Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?

Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.

Viba said:
...the screen alignment option in settings does not fix this...
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Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one

I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<

Seems a little unfair if they don't seeing as the HD is purely touch screen!

SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
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Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|

Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.

I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.

drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item

Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.

Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine

Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...

I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.

Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?

Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?

some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best

Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326

You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!

htc touch touchscreen not responding ? what now

well, my htc touch a while developed this look in certain lighting conditions with the screen backlight off that can only be described as looking like a opilspill, and i thought it might of been the touchscreen layers seperating, but untill just now it still worked fine so i wasnt too bothered, was working great one miniute and the next miniute i went to send a text and the touchscreen wasent responding. i tried a hard and soft reset , nothing and right now im extremly pi**ed off as i loved that phone and havent really got the cash for another one .
my question is what is the lightlyhood that the only thing gone is the digitiser, and has anyone used any of them dodgey chinese sellers on ebay as thats the only place i can fine them i dont wanna be leaving XDA developers so early
any advice will be aprieciated, feel like a famy pet jus died or summan
EDIT: dont think its relevent but im using the blue elves rom v6 i think

well you can try mymobiler and use your pc to try and correct any issues

i think the issue might be hardware as i have done a hard reset, did try using mymobiler just to use the phone after i had hard reset, but its either a bug or the way that the touchpads calibrated that i cant now after a hard reset.
what happens is the inital tap the screen to setup, that works, but mymobiler wont allow me to to the screen taps to calibrate.
Back to the box than till i can find a faulty one on ebay in the uk

Find another faulty one of eBay? Why not send it in to HTC and make use of their manufacturer warranty, hopefully its still covered. But worth a shot.

am going to do just that. it was definatly the digitiser have managed to get tho old digitiser working in a strange way, just pressure over time, am posting on it now, but its gonna need replacing but at least I got my phone back thanks everybody

what you are describing is newton rings
Beware of HTC's large screen phones.
Any force applied to them, even taking off a screen protector, is enough to produce "newton rings" and the screen stops responding to touch.
Not much use for a touch screen phone.
HTC refuse to cover this by warranty and refuse to negotiate. expect to shell out up to $500 to repair it. With no guarantee that the next screen won't do the same thing.
Design or Materials fault but they won't cover it by warranty.

well at least i know what caused it, sorted it a while back by replacing the digitsier myself. ended up getting it from the chinese ebay seller. before that i took out the digitiser, applied weight to the top and froze it lol, it worked but i replaced the digitiser anyway.
thanks for all your replys

G1 with water damage - just a broken touch

Snowboarding yesterday in VT and my phone got water damage.
I let it dry out in a bag of rice overnight, bought a new battery (wasn't working with the original one), reinstalled my ROM and it seems to be working except that the touch screen isn't responding.
To fix this i need to install a new "digitizer"?
I'm making sure this is the part i need before i order it thanks.
I can't get past 'touch screen to begin' or else i would live with no touch screen for a few weeks until i qualify for a upgrade with tmobile.

I didn't mention that the screen isn't cracked. It just don't respond to touches.
Is all i need a digitizer? or the entire LCD?

most likely the digitizer. you should download the g1 service manual. i duno where its at. i have one on my laptop. let me know if you want me to send it to you. best of luck

i am having a similar issue with my g1,ive replaced the digitizer and still have the same issue

IMHO I would not spend any money on the phone because there could be other issues with it as well. The issues may not arise right now but they might in 2 weeks or months .. I would buy a new one or used..
Just may save you money in the long run.