Database Users

Power button not waking phone up

Every once in a while after not using the phone for a few hours the power button won't wake the phone up and I have to take the battery out or soft reset. Any ideas what is causing this?

Anyone have any ideas?

When I wake my phone up, it seems like it takes two hits of the power button to fully wake it up.
On the first try, I can see the answer and hangup keys light up for a second then go dark. On the second try, the phone wakes up.
Not sure what may be causing this. Can you try to see if hitting the power button a second or a third time will wake it up?

rijc99 said:
When I wake my phone up, it seems like it takes two hits of the power button to fully wake it up.
On the first try, I can see the answer and hangup keys light up for a second then go dark. On the second try, the phone wakes up.
Not sure what may be causing this. Can you try to see if hitting the power button a second or a third time will wake it up?
Click to expand...
Click to collapse
I can hit it 100 times and it won't wake up, needs a soft reset or battery removal to wake up. I've tried it with programs installed and just hard reset it and it's still doing it

my phone has this same issue too. its happened twice since i got my phone a week ago.

i have had the same problem ... let then a week of having the phone and on 2 occasions it has just shut off on me ... i even upgraded to the new rom and that didnt help

I have the same problem.

same problem here, i use soft reset to fix

yes, I had to do a softreset to fix it
xxza said:
I have the same problem.
Click to expand...
Click to collapse

but that doesnt fix the problem in the long run

Just exchanged mine...hopefully it won't do it on the new phone
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Replacement works perfect

dsotm82 said:
Every once in a while after not using the phone for a few hours the power button won't wake the phone up and I have to take the battery out or soft reset. Any ideas what is causing this?
Click to expand...
Click to collapse
It's a bug in HTC's software and they told me the fix will be included with the EVDO Revision A upgrade. Also the default SIP does not stick between soft resets and THAT bug is supposed to be fixed as well.

ho11ywood45 said:
i have had the same problem ... let then a week of having the phone and on 2 occasions it has just shut off on me ... i even upgraded to the new rom and that didnt help
Click to expand...
Click to collapse
can you inform which ROMs you used that had this problem and which carrier?

It's not a bug with the rom or the phone specifically. It's issues the phone has with certain software, etc.... I experienced the same problem when installing and running some items. After uninstalling the software the problem went away.
I've experienced this with several different applications that weren't intended for the Mogul but i decided to try out anyways.
My suggestion is to figure out when the problem started and then determine what software you had recently installed. This will most likely solve your problem.
Also, in a previous post someone mentioned that the SIP won't stick after a soft reset. This is true, however you can fix it with a free program on xda's site. Look for SIPChange

Someone posted previously that this happened even after a hard reset, and the only fix was having it exchanged for a different unit.
Sounds to me like at least in that case, it wasn't merely a software issue.
I actually had this happen to me today, but its not as often as some people report it to be. I've owned this phone for over a month, and its happened maybe 2-3 times. A little press on the soft reset button fixes it, and I forget it ever happened!

does this problem happens on WM5 & WM6?

did you solved the problem? i have had the same problem and in my case PhoneAlarm was the reason.
http://forum.xda-developers.com/showthread.php?t=329601
\\Yoshi

This just happened to me this morning. I just got the phone last night.

I'm so happy to hear all this! especially since I plan on getting the phone this weekend! I can't wait to run into these problems! Just out of curiousity, where did you guys purchase your phones? City, State? Online? Earth? thanks!

My Wizard is randomly going NUTS - Help needed!!!

Hey all, I don't know what's causing this but since yesterday my Wizard (K-JAM) has been going crazy.
I just plugged it into my USB port a min ago to charge it (not sync) and a whole random bunch of apps opened, including IE where 'hhhhhhhhh' and 'eeeeee' were repeatedly put into the IE search box, as if the buttons were stuck (this'd happen if the keyboard was open or not)
SMS would open too, the phone panel would open and the phone would appear to be dialing random things. Including successfully dialing (by itself) "333".
The hard buttons and keyboard seem to become disabled when this happens too and will randomly start working again.
I'm running Windows Mobile 6.1 TNT Official. Has anyone else experienced this kind of stuff?
This is a real mystery and driving me nuts. Is my phone possessed?! I may try flashing with a different ROM later, although TNT *has* been working ok for the few days I've had it on here.

Ok this is really odd. I've found that when this happens and it calms down a bit (keyboard/buttons work again), I open Word Mobile and try and type.. the letters 'h' and 'e' don't work (the 2 letters that appear randomly when the phone goes crazy). I have no idea why as I can use these letters just fine when the phone's acting normal.
Right now I have Word Mobile open and the phone's typing "yyyyyyyyyyyyyy" by itself. Buttons/keyboard have stopped working but touchscreen is fine.
Gawd. :S
Edit: Wish I knew WTF was causing this. It continues even after a soft reset. This time I've rebooted it, it originally messed about but is now back to normal.

Ok, it now seems I can (temp.?) fix the hardware buttons on the front of the Wizard doing nothing by opening the keyboard and hitting something like the windows key. Then all the front buttons work again.
I notice when the buttons are disabled often hitting the middle button (inside the up/down/left/right) brings up "Align Screen" for who knows what reason.
How annoying. I'm gonna flash another ROM and see if the problems go away. (currently using latest TNT Official)
EDIT: Still some buttons (q, e, i, g, h) are no longer working. What on earth has happened here?

Right, just flashed it back down to T-Mobile 2.26 and the randomness problems seem to have gone away [EDIT: No they haven't] but I still have completly lost the use of q, e, i, g and h. I have no idea how this has happened. Last night I had a low battery (first time) and the phone started going nuts at this point, when it was under 10% charge left.
Since then it's been very random. But I charged it up overnight and the problem hasn't gone away. Some of the random stuff it was doing was typing 'hhhhh' and 'eeeeee' non-stop (2 of the buttons that no longer work) which makes me think a chipset has screwed up in some way. Keyboard backlight is on constantly. It's the sorta thing I'd expect if I dropped it in a sink of water but the phone hasn't been under any sort of shock/pressure/water/whatever since I got it last week!
I'm beyond frustrated. To top it all the MiniSD card I ordered days ago finally arrived today and it's now completly useless.
Dunno what I'm gonna do now. :S
Final Edit: Ok so it looks like it could be something up with the Wizard itself, could anyone confirm?
- The button in the centre of the joypad either 1. Acts as 'Start' or opens 'Align Screen', this is completly random. (sometimes changes on opening/closing the keyboard???)
- Either the joypad works and the Answer/Reject buttons don't or vice versa - this too is completly random.
- The Left / Right softkeys on the KEYBOARD (top left, top right) work randomly. If they are working the keyboard doesn't work, and again VICE VERSA.
- The LEDs on the call reject button / keyboard are on constantly. This only changes for a time if i mash the keyboard.
- The 5 letters mentioned previously don't work unless I mash the keyboard, in which case the Wizard will sometimes take over typing for itself and then I'm able to use the keys afterwards again. (yeah, I understand this makes absolutely no sense!)
- The Wizard will completly spontaniously start opening random stuff and typing as if keys are jammed.
I've flashed to Tmob 2.26, 3.08, WM6.1 (TNT) & WM6.1 (another cook) and have exactly the same problem. This all points towards broken hardware. I should have guessed with the amount of dents, scratches and a broken button that this poor Wizard has been through the mill a few times! Shame it had to use me as its death bed!
If anyone can recommend anything to what it might be and what I could do to fix it then please let me know.
Thanks!

Wow! You're not much for letting other people get a word in edge-wise, are ya?
First thing:
The button in the centre of the joypad either 1. Acts as 'Start' or opens 'Align Screen', this is completly random. (sometimes changes on opening/closing the keyboard???)
Click to expand...
Click to collapse
Make sure you don't have Smartskey installed (look in Windows\Startup and in Program Files). If you do, uninstall it, it's been corrupted somehow.
Otherwise:
Ok, I know I'm starting to sound like a broken record, but I think it's just the age of these phones. They get old, they get dirty. Don't believe me? Take off your battery cover and look at the grime that's gathered at the edges. Imagine what that does to your buttons!
You need to open the case, disassemble the keyboard section (and the faceplate too, for good measure), and thoroughly clean the contacts, the buttons, etc. The further you disassemble, the cleaner you will get it. See this thread for a manual on disassembly/reassembly:
http://forum.xda-developers.com/showthread.php?t=378764
Use good quality sterile cotton swabs (no dollar store crap for this), and pure (not dyed) isopropyl alcohol. Dab the swab in alcohol, and gently scrub every inch of the contacts, the circuit board faces, and the buttons.
When that's done, wait for it to dry...and I mean as dry as a mummy fart. DRY. Inspect everything carefully, looking for loose cotton threads, debris, and most important, streaks. Streaks mean you just smeared the gunk around without picking it up. If you find cotton or debris, use canned air to remove it. DO NOT USE TWEEZERS OR OTHER METAL IMPLEMENTS TO DO THIS. If you find streaks, go back and clean it again.
Once it is both dry and clean, reassemble it and test it. You should be good to go unless there's something broken.
If neither of these things works, I would strongly urge you to consider committing a violent act on the individual who sold you the phone... you probably won't get your money back, but it might make you feel better.

Cheers, the thing has me at my wits end. Keep having to remind myself it's only a phone
Yeah it's def not Smartskey or a soft problem as I've flashed it a whole bunch of times this afternoon.
From mashing the keyboard and causing it to do different things it looks to be a hardware problem (or full of junk like you say). I grabbed the pdf manual to look through but don't feel too comfortable taking the thing apart just yet.
I just slapped it about a bit as best I could out of frustration and unbelivably it seems to have come back to it's former glory. I'm not gonna get my hopes up and expect it to stay like this though.
Yeah it was an ex-company phone from a company upgrading their stock so no refunds / replacements. I guess if the worst comes to the worst it'll go on ebay as faulty and I'll be without a little gadget I really craved! Back to my £10 Sagem for the time being.
Thanks for the reply.

My Wizard is going nuts too. Also the buttons but a bit different. Take a look here:
http://forum.xda-developers.com/showthread.php?p=2102115#post2102115
Are there more people with problems like this?
Cyberdyne

Cyberdyne said:
My Wizard is going nuts too. Also the buttons but a bit different. Take a look here:
http://forum.xda-developers.com/showthread.php?p=2102115#post2102115
Are there more people with problems like this?
Cyberdyne
Click to expand...
Click to collapse
Hi mate, your problem sounds similar to mine. Especially about the lights (though my green light is broken and only shows occasionally - came like that). You'll probably find that when it's in that state the problems arise.
Mine screwed up again after about an hour of my last post and the keyboard barely works at all now. Mashing it / hitting it / swearing at it isn't doing any good. I've virtually given up.
I'm not sure about a CID re-lock btw, but would Vodafone bother check to see if it was CID locked or not on return?
But hey, it sounds like a hardware malfunction. Good luck with yours & keep us updated if you find any kind of resolution !

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^^^ WTF???

It would appear that we've been rickrolled. How annoying. I hope the moderators will get rid of that.

I could not fix the problem but my Wizard ist locked again and I will get a new one!

Cyberdyne said:
I could not fix the problem but my Wizard ist locked again and I will get a new one!
Click to expand...
Click to collapse
Glad to hear it.
Wish I had that option myself though. I've put my Wizard up for sale in the sticky thread.
I do hope to get another one in the near future though. There's enough fun to be had to warrant another purchase soon I think.

RickAstley said:
Click to expand...
Click to collapse
Never gonna give you up <3

Galaxy S4 I545 verizon - Not turning on

Merry Christmas.
My phone was at around 96%. Phone screen was OFF on my desk. Suddenly, phone screen comes ON. I press the power key to turn the phone screen off. It didn't work. I unlocked the phone and kept attempting to turn off the screen. The power key was unresponsive. I attempted to shut down the phone by long-pressing the button. Still no response. Took off the case, took out the battery. Put it back in. The phone vibrated and showed "Samsung" boot logo for about 5 seconds before shutting off while still loading. When plugged into the wall to charge, it shows the charging battery icon with a "refresh" icon inside the battery icon. It also shows for about 5 seconds before disappearing. I can't get it to show up as a USB connected device on my desktop.
What the hell happened? I have so much stuff on this Galaxy S4. I purchased it from Verizon in September 2013. I did NOTHING to it! It was literally sitting on my desk!
Oh and btw it was never rooted or anything. It ran the TouchWiz home and basically everything is unmodified. I just need my pictures back from the internal storage! I only have half my pictures on my micro SD.
Edit: This has been solved. It was the power button stuck in, as mentioned. To fix this, you need to get to the phone's logic board and rip the power button off the board. The metal is easy to bend, just be really careful not to break anything. I carved away the plastic slowly with a flathead. I bought a soldering iron and a desoldering iron, so as soon as my new button arrives in the mail ($6 shipped on ebay), I'll get the rest of the metal off and drop the new button into place.

Sounds like the power button is 'stuck' as pressed in?
Perhaps some dirt or just or something got into it? You can try pull off the cover and clean the outer-casing where the power button is. There are many tutorials on this.
Eg steps 1 to 11 here:
https://www.ifixit.com/Guide/Samsung+Galaxy+S4+Display+Assembly+Replacement/16540
I've also seen a solution where they say to hit the phone on the power button on a table gently, and keep doing it harder until the power button becomes unstuck... but that sounds like a stupid idea to me. I would recommend taking off the cover as shown in the guide above and checking for dirt or damage around the power button and on the inside of the case where the power button lies (where the button contact is)

Is there any way I could just get the internal memory?
And for more info, pressing just the volume up key shows the "recovery" text in the top left corner for about 1 second before shutting the whole phone off. Volume down will ask if I'd like to install a custom OS or whatever.

Fridder said:
Is there any way I could just get the internal memory?
And for more info, pressing just the volume up key shows the "recovery" text in the top left corner for about 1 second before shutting the whole phone off. Volume down will ask if I'd like to install a custom OS or whatever.
Click to expand...
Click to collapse
Hi mate,
You could use something like this
http://forum.xda-developers.com/showthread.php?t=1646108
Aroma file explorer , so you can have access to your files from recovery

MAX 404 said:
Hi mate,
You could use something like this
http://forum.xda-developers.com/showthread.php?t=1646108
Aroma file explorer , so you can have access to your files from recovery
Click to expand...
Click to collapse
Thanks for the reply, but my phone will not stay alive long enough to boot into recovery.

Fridder said:
Thanks for the reply, but my phone will not stay alive long enough to boot into recovery.
Click to expand...
Click to collapse
Hi mate,
Then you need to fix that power button, should be fairly easy and cheap...if the phone does not stays on there is nothing you can do to access those files....sorry

Yes, as mentioned, your issue appears to be a stuck or faulty power button.
Opening the phone is quite easy. You just undo 9 screws and use a thin plastic pry tool around the edges to pop it open. This will allow you to take a look... otherwise, take it to a repair shop.

xebozone said:
Yes, as mentioned, your issue appears to be a stuck or faulty power button.
Opening the phone is quite easy. You just undo 9 screws and use a thin plastic pry tool around the edges to pop it open. This will allow you to take a look... otherwise, take it to a repair shop.
Click to expand...
Click to collapse
I opened it up and I'm looking around. The power button seems to be on the board with a tight connection. It really doesn't appear to be the power button... Could it be a software glitch?
Edit: Just bought this USB Jig on ebay for like $5.
http://www.ebay.com/itm/130901739957

Is there ANY WAY at all to take the internal nand flash's data and output it to my computer? Like this guy:
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That is SURE to void your warranty. Don't go messing around with your device's components! The above could be recommended as a last resort if your device is totally bricked to get your data off it. Not sure if the USB jig will help you, as your power button will probably still force your phone off. Let me know, though.
Now that the panel is off and the power button is free and clean, does your phone still turn itself off automatically with the battery inside? I wanted you to open it so that you could see if there are any obstructions on the button, and you can try press it to see if it's stuck (it should depress and you should feel a slight 'click') .
Turn the phone on with a fingertip on the power button. It's a little bit small, but you can do it.
Be careful, as the battery can fall out easy.

xebozone said:
That is SURE to void your warranty. Don't go messing around with your device's components! The above could be recommended as a last resort if your device is totally bricked to get your data off it. Not sure if the USB jig will help you, as your power button will probably still force your phone off. Let me know, though.
Now that the panel is off and the power button is free and clean, does your phone still turn itself off automatically with the battery inside? I wanted you to open it so that you could see if there are any obstructions on the button, and you can try press it to see if it's stuck (it should depress and you should feel a slight 'click') .
Turn the phone on with a fingertip on the power button. It's a little bit small, but you can do it.
Be careful, as the battery can fall out easy.
Click to expand...
Click to collapse
The phone still turns off with the power button clear of everything. I had the display plugged into the board and the battery connected, and the phone did the same thing. I don't have to press the power button to get the phone to turn on, either.

Bump and I'm having the same problem as described here:
http://forums.androidcentral.com/sa...battery-then-turns-off-after-two-seconds.html
And the same issue as this guy:
my phone will start with the logo as appears in the picture above, but goes blank and does nothing after the logo. When attempting safe mode, it says recovery booting in blue letters in the top left corner, then goes blank and nothing afterwards. help!
Click to expand...
Click to collapse

I would get it checked out by your local Samsung repair center.
It seems like some power-related issue.

Problem with "Knock on"

Last night i left my phone in working condition but today when i woke up in the morning and turned it on, it started to open up apps automatically and began to touch anywhere it want despite where i wanted to touch. I restarted it 2,3 times and it worked fine. Then when i tried to turn it on through Knock on, it wont turn on. It turns off pretty well but dont turn on. I backed up all my data and did a factory reset but i still got that problem. Please help me out with this issue. Is it hardware or software i cant figure it out. I searched online and one of thread mentioned about testing screen so i tested it through QuickMemo and found out that a little strip was unresponsive(maybe this is the reason of Knock on failure). Again i am not sure if its a hardware or software issue. Please tell me if it can be sorted out through software way. Your help is really appreciated !!
P.S. QuickMemo image is also attached below

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Amlish said:
Last night i left my phone in working condition but today when i woke up in the morning and turned it on, it started to open up apps automatically and began to touch anywhere it want despite where i wanted to touch. I restarted it 2,3 times and it worked fine. Then when i tried to turn it on through Knock on, it wont turn on. It turns off pretty well but dont turn on. I backed up all my data and did a factory reset but i still got that problem. Please help me out with this issue. Is it hardware or software i cant figure it out. I searched online and one of thread mentioned about testing screen so i tested it through QuickMemo and found out that a little strip was unresponsive(maybe this is the reason of Knock on failure). Again i am not sure if its a hardware or software issue. Please tell me if it can be sorted out through software way. Your help is really appreciated !!
P.S. QuickMemo image is also attached below
Click to expand...
Click to collapse
I wish I could help more, but I'm only guessing. From your Photo, it does appear to be a hardware issue, but if you don't mind going through it all, you might try doing a Hard Reset (AGAIN, sorry..) and see if that fixes it. It's very possible that a Hard Reset will cure the problem. Only thing is you will loose all of your data, so be sure to back it up and restore it.
I know that's a long process, but it would help you figure out if you need to send it in for repair or not. Also, likely LG would have you do the Hard Reset as part of their diagnostics before they had you send it in to them anyways.
You can also use THIS METHOD to return to stock and see if that clears the problem. If you still have that strip that does not respond, then it's likely a hardware issue.

SuperSport said:
I wish I could help more, but I'm only guessing. From your Photo, it does appear to be a hardware issue, but if you don't mind going through it all, you might try doing a Hard Reset (AGAIN, sorry..) and see if that fixes it. It's very possible that a Hard Reset will cure the problem. Only thing is you will loose all of your data, so be sure to back it up and restore it.
I know that's a long process, but it would help you figure out if you need to send it in for repair or not. Also, likely LG would have you do the Hard Reset as part of their diagnostics before they had you send it in to them anyways.
You can also use THIS METHOD to return to stock and see if that clears the problem. If you still have that strip that does not respond, then it's likely a hardware issue.
Click to expand...
Click to collapse
Thanks a lot. I went through diffrent threads and found out that many of LG users had this specific issue and they call it "Ghost Touch". Many of the users recommended their own techniques some of them were really weird. like one guy told to electricate the screen using a little thingi that comes out of a cigarette lighter (i know, weird) but many were claiming that it worked (again, shocked). Some of people told to open up the phone's back and place a two sided tape on LCD connector(yet again many of them claimed that it has worked well for them). But being a technical person i dont believe in these weird and illogical methods. What do u suggest? should i try one of these or not?
P.S. I am from Pakistan and you can't claim warranty to LG from Pakistan so sending my phone to LG for a repair is off the books

another thing.... i am running Lollipop FOTA at the moment. Will the hard reset also change the version to the stock version that came out of box? i.e JB

Amlish said:
Thanks a lot. I went through diffrent threads and found out that many of LG users had this specific issue and they call it "Ghost Touch". Many of the users recommended their own techniques some of them were really weird. like one guy told to electricate the screen using a little thingi that comes out of a cigarette lighter (i know, weird) but many were claiming that it worked (again, shocked). Some of people told to open up the phone's back and place a two sided tape on LCD connector(yet again many of them claimed that it has worked well for them). But being a technical person i dont believe in these weird and illogical methods. What do u suggest? should i try one of these or not?
P.S. I am from Pakistan and you can't claim warranty to LG from Pakistan so sending my phone to LG for a repair is off the books
Click to expand...
Click to collapse
Both of these MIGHT work. I personally would not shock my phone to try to fix it though. The tape thing might work because over time, the connections inside the phone can become loose. The tape is simply pressing the connections tighter. I have had this issue on laptops, and it might relate to your problem, IF it is a hardware issue.
Amlish said:
another thing.... i am running Lollipop FOTA at the moment. Will the hard reset also change the version to the stock version that came out of box? i.e JB
Click to expand...
Click to collapse
If you Hard Reset, it will reset to the current version installed on your phone. So, if you've used FOTA to update, you will refresh back to the FOTA version you have updated to, not back to the original stock version when phone was new.

SuperSport said:
Both of these MIGHT work. I personally would not shock my phone to try to fix it though. The tape thing might work because over time, the connections inside the phone can become loose. The tape is simply pressing the connections tighter. I have had this issue on laptops, and it might relate to your problem, IF it is a hardware issue.
If you Hard Reset, it will reset to the current version installed on your phone. So, if you've used FOTA to update, you will refresh back to the FOTA version you have updated to, not back to the original stock version when phone was new.
Click to expand...
Click to collapse
hello
so finally i did the hard reset
unfortunately did not work out well and the problem still persists.
Now do u suggest to try that tape thing?? If yes then please do give me any tutorial etc to do that(if possible). This would be of great help
thanks in advance !!

*Dial 3845#*802# > setting > update touch firmware
Hope it will work for you
Sent from my LG-D801 using XDA Free mobile app

Amlish said:
hello
so finally i did the hard reset
unfortunately did not work out well and the problem still persists.
Now do u suggest to try that tape thing?? If yes then please do give me any tutorial etc to do that(if possible). This would be of great help
thanks in advance !!
Click to expand...
Click to collapse
What I'm guessing they mean by the tape thing is finding the spot where the connection is not good, and using a piece of tape to put pressure on the connection when the back is placed back on. I don't have any way of knowing where that spot is. If it were my phone, I'd open it up and start putting light pressure on different spots to see if the screen starts working right. If/When you find the spot, place a small piece of tape that will apply pressure there when the back is placed back.

SuperSport said:
What I'm guessing they mean by the tape thing is finding the spot where the connection is not good, and using a piece of tape to put pressure on the connection when the back is placed back on. I don't have any way of knowing where that spot is. If it were my phone, I'd open it up and start putting light pressure on different spots to see if the screen starts working right. If/When you find the spot, place a small piece of tape that will apply pressure there when the back is placed back.
Click to expand...
Click to collapse
thanks again

SCREEN REPLACEMENT PROBLEM

hi there, I just replaced my screen for the umpteenth time but, on this occasion, it hasn't "taken". The old screen is totally obliterated, smashed display, but it still takes power and behaves as it should (lights up on disconnection of usb charger, for example). The new screen? Not so much. It does actually work, it shows the picture fine, but it only shows it for a fraction of a second then blinks off. When I press the power button again it does nothing, as it thinks I'm turning the phone off, then when I press it again the screen comes back on for a half a second or so and same issue. Have checked all connections, all fine, have swapped in the old screen to confirm it behaves as it should, all fine.
I'm wondering, could this be some kind of gpu/driver issue? Or has anyone experienced this before with a replacement screen and it's just a "dud"? Absolute downer as I've been waiting for it for a month or so and literally can't afford to buy another one at the moment, really bad year

The Twit said:
hi there, I just replaced my screen for the umpteenth time but, on this occasion, it hasn't "taken". The old screen is totally obliterated, smashed display, but it still takes power and behaves as it should (lights up on disconnection of usb charger, for example). The new screen? Not so much. It does actually work, it shows the picture fine, but it only shows it for a fraction of a second then blinks off. When I press the power button again it does nothing, as it thinks I'm turning the phone off, then when I press it again the screen comes back on for a half a second or so and same issue. Have checked all connections, all fine, have swapped in the old screen to confirm it behaves as it should, all fine.
I'm wondering, could this be some kind of gpu/driver issue? Or has anyone experienced this before with a replacement screen and it's just a "dud"? Absolute downer as I've been waiting for it for a month or so and literally can't afford to buy another one at the moment, really bad year
Click to expand...
Click to collapse
I had a similar problem due to display incompatibility.
I have the phone marked FHD-D on the cable and the new display was FHD-A.
Or, the new display is not original...

-Alf- said:
I had a similar problem due to display incompatibility.
I have the phone marked FHD-D on the cable and the new display was FHD-A.
Or, the new display is not original...
Click to expand...
Click to collapse
Thanks for your reply and yeah, I'm figuring this is what is happening. However, the cable/screen are all one piece and were bought together, so is it possible they'd mismatch the cable to the screen themselves? idk, anyway, I've opened a dispute and have now been told that I'm stupid and that I have installed the screen incorrectly and not connected the battery (absolute gibberish).
I made a couple of videos for them, idk, have a look and see what you reckon but, indeed, to me this looks like straight up incompatibility as the screen isn't being driven properly by the phone (and, as you can see, the old busted screen behaves correctly)
Video of old/broken screen showing correct power response and on/off behaviour:
https://streamable.com/n16xo8
Here is the video of"new" screen which is clearly not correctly supported
https://streamable.com/28w8m2
Well hopefully I can get a refund for the part and get another. Can't even afford to order another at the moment until I get the refund :/ Lost my business last year due to covid and don't have access to state benefits or the like, so have just been trying to keep the head above water for the last year and a bit, so believe it or not something like this is a big expenditure for me these days :/

The Twit said:
Thanks for your reply and yeah, I'm figuring this is what is happening. However, the cable/screen are all one piece and were bought together, so is it possible they'd mismatch the cable to the screen themselves? idk, anyway, I've opened a dispute and have now been told that I'm stupid and that I have installed the screen incorrectly and not connected the battery (absolute gibberish).
I made a couple of videos for them, idk, have a look and see what you reckon but, indeed, to me this looks like straight up incompatibility as the screen isn't being driven properly by the phone (and, as you can see, the old busted screen behaves correctly)
Video of old/broken screen showing correct power response and on/off behaviour:
https://streamable.com/n16xo8
Here is the video of"new" screen which is clearly not correctly supported
https://streamable.com/28w8m2
Well hopefully I can get a refund for the part and get another. Can't even afford to order another at the moment until I get the refund :/ Lost my business last year due to covid and don't have access to state benefits or the like, so have just been trying to keep the head above water for the last year and a bit, so believe it or not something like this is a big expenditure for me these days :/
Click to expand...
Click to collapse
The original screen is "Boe" (see screenshot), this can be verified via the "Device Info HW" application.
Too bad the phone won't start and it can't be verified...
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Yeah, it's a pain, I guess the display is just not going to work and I'll have to somehow get another - hopefully I can get the refund okay as those videos show it clearly doesn't work! The phone does actually start up, everything is going on fine aside from the screen. As I have to press on/off several times to get the screen to flicker, I don't have time to put in the unlock code and get into any menus, and then when it goes off I'm back to jockeying the button until it lights up again, at which point of course it's returning from a standby state so it's going back to the code input. BAH!

hello how are you 1 month ago I bought the second-hand mate 10 lite with the crashed but functional screen and I decided to buy a screen since the one I brought stopped working the touch screen everything was fine in the installation but the same thing happened to me as you understand normal but the screen does not work when the device is finished charging and putting the pattern turns on the screen and also that when I make a gesture it does not work I have to press a little hard and I realized that the screen came out a slight defect and I cannot request a refund since remove the security seals when installing it in your case if it came out with a major manufacturing defect
Note 2020 just look at the date of your post and still comment hehe greetings from Mexico