Database Users

8525 won't vibrate

I have read threads about people who have dropped their phone and lose the vibrate on their phones...
I however have not dropped my phone and lost the vibrate. This sucks! I don't have a warranty as this was purchased off of ebay.
Any idea's? Is it the consensus that the vibration motor clip inside the back cover is the culprit and somehow is no longer making contact?

ironbear said:
I have read threads about people who have dropped their phone and lose the vibrate on their phones...
I however have not dropped my phone and lost the vibrate. This sucks! I don't have a warranty as this was purchased off of ebay.
Any idea's? Is it the consensus that the vibration motor clip inside the back cover is the culprit and somehow is no longer making contact?
Click to expand...
Click to collapse
Before assuming something physical I would double check everything else. The obvious -settings that turn on/off vibrate, any phone related software I might have installed. Then I would try a hard reset and test the vibrate funtion without any new software installed. (make a backup first though - if it turns out to be a hardware issue you can restore this backup)
If it looks like the motor contacts then it's a pretty simple fix. Remove back and adjust the motors spring contacts.
Just remember to align the camera macro's toggle arm when putting case back on
Mike

Well...
The hard reset has done nothing for me. I can't believe that the 8525 is so touchy that without even a fall the vibrate thing won't work now.
That is poor manufacturing. This is my second 8525, the first one had screen issues. Very disappointing, almost makes me want to look at treo's.

ironbear said:
Well...
The hard reset has done nothing for me. I can't believe that the 8525 is so touchy that without even a fall the vibrate thing won't work now.
That is poor manufacturing. This is my second 8525, the first one had screen issues. Very disappointing, almost makes me want to look at treo's.
Click to expand...
Click to collapse
Well, it's certainly looking more like the contacts. Not a difficult fix if your doing it yourself. Still, a hassle all the same
Mike

I recall seeing a very good picture of the contacts and the back of the phone taken apart. My search has come up without me finding those pictures again. Has anyone seen the pictures I am referring to?

ironbear said:
I recall seeing a very good picture of the contacts and the back of the phone taken apart. My search has come up without me finding those pictures again. Has anyone seen the pictures I am referring to?
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Here you go. Remove the 4 screws including one under Void (warranty) sticker and open back, bottom end first. Gently prise open. Top end may need a bit of wiggling about to come free.. That's more or less it - bend out contacts a bit. Remember to line up toggle arm on camera with macro switch on rear cover when replacing back. Test camera macro switch is moving lens in and out before replacing screws. It'll be a right pain if you put it all back just to find you have to redo it all cos camera switch is misaligned!
Mike

Thanks Mike!
You are a great resource here at XDA.

My 8525 stopped vibrating when I received a txt message. Since other things were getting screwy, I went ahead and did a hard reset. Fixed.

jbartlett777 said:
My 8525 stopped vibrating when I received a txt message. Since other things were getting screwy, I went ahead and did a hard reset. Fixed.
Click to expand...
Click to collapse
Good news it's fixed. Always sensible to try the software solutions before assuming a hardware issue.
Mike

Same problem on my trinity. When i tap it it works once or twice.. I guess I must look for those springs. Is there any photo of the insides of the trinity so that I don't screw things up?

No sound in my Hermes after flashing PDAVIET ROM
I know this sounds like a software issue but I have flashed and reflashed several times but to no avail.
I have a Hermes 300 with HardSPL. I flashed the latest PDAVIET ROM after which my sound stopped working. I also flashed Radio 1.56.70.11 (upgraded from 1.51) and installed Throttle Launcher and TouchFlo at the same time so I am not sure which of them may have caused this. I read somewhere that radio could be the cause so i downgraded to 1.47.30.10 but no luck. I flashed PDACorner ver 16, then ver 15, and finaly the original Dopod ROM (838Pro_HK_ENG_WM6_Upgrade_20070712). The funny thing is, after flashing the Dopod ROM, now my vibration doesnt work! Even after I flashed PDACorner ver 15 back, both sound and vibration dont work still.
I installed Schaps Avanced Config tool to check settings but it wont run - errors out "it is not signed with a trustedcertificate or one of its componenets cannot be found.."
Does anyone have any clue about this problem? This is beginning to worry me as i am not sure whether it is a hardware or software issue. BTW, sound from earphones work.

Funny thing.. after I flashed the PDAVIET ROM the vibration is back again. No sound however. Do you still think its a hardware problem? i will have to go get a torque screwdriver to open it up ...
Yeah it took a mild knock a couple of days back but im not sure if that what caused it

jayp99 said:
Funny thing.. after I flashed the PDAVIET ROM the vibration is back again. No sound however. Do you still think its a hardware problem? i will have to go get a torque screwdriver to open it up ...
Yeah it took a mild knock a couple of days back but im not sure if that what caused it
Click to expand...
Click to collapse
Well it's not an uncommon thing for that connector to work loose. Oh and the vibrate contacts can come and go as well. So if it suddenly stops vibrating again you could be pretty sure it's the contacts.
Torx 6 screwdriver and preferably a plastic case opening tool Though any flat plastic tool would do even a plastic knife - metal damages the casing.
I am assuming you have no warranty as opening will obviously void it.
Mike

its out of warranty so no worries there. Havent opened it up yet due to lack of the torx screwdriver
It now hangs on the bootscreen ....

Hi Mike, it looks like something else may have come loose. Reflashing works for a while, then the whole thing resets by itself (randomly) and hangs at the bootscreen. What else should I check when I open it up? Thanks for all your help.

jayp99 said:
Hi Mike, it looks like something else may have come loose. Reflashing works for a while, then the whole thing resets by itself (randomly) and hangs at the bootscreen. What else should I check when I open it up? Thanks for all your help.
Click to expand...
Click to collapse
Well it could be the main internal connector one board to the other. However, I'm more inclined to think the random closing is the old battery connectors not making a good contact with the battery. In the best cases all you need is a slip of card between the casing and the battery on the opposite side to the connector. In other words to push the battery a little more firmly against the connector block - hope that's clear.
In worse cases the battery connector block with the row of gold contacts has actually come free or partially free from the board - may be re-solderable.
With a slip of card in place do repeated soft resets until it re-boots fully.
Good luck
Mike

hey mike, where does the stylus rubber go in the hermes? do you have a pic or something? thanks for your help. cheers.

finally, sound working...connector was loose just as you had predicted. vibration also fine. also managed to fix that pesky rubber under the metal plate
Only the keyboard seems a little stiff when I slide it...
Thanks a bunch for your help. Those guides you have are real handy.

jayp99 said:
finally, sound working...connector was loose just as you had predicted. vibration also fine. also managed to fix that pesky rubber under the metal plate
Only the keyboard seems a little stiff when I slide it...
Thanks a bunch for your help. Those guides you have are real handy.
Click to expand...
Click to collapse
Well forgot to check in here to see how it was going! Pleased it worked out.
Just for the information of others here are some pics to help with the loose stylus caused by the rubber block coming loose:
Back casing removed, stylus in place
Stylus removed. Note the white clip that holds the end of the stylus.
NOTE: This picture also shows the vibrate motor on the back casing. (Bottom right with the two gold contacts). To improve the contact between vibrate motor and m/board, simply bend those springy contacts out a little.

The block is important because although the white clip helps retain the stylus it will remain loose and wobbly without the rubber/plastic block in place. When re-sticking the block use some superglue but be careful NOT to get glue on the face of the block that is not be stuck to the metal. If you do it will have a smooth surface and will not friction grip the stylus as it is meant to. Also do not assume that the previous sticky layer on the block will be enough to re-stick the block! It won't and it will come off again when you slide the stylus in and out.
Mike

U key is erratic

Not sure why but my u key requires a hard press that other keys don't.
I tried compressed air but it didn't help.
Its the only button I have trouble with.
Pressing it lots of times doesn't help either.
Suggestions?

i have the same problem with my "E" Key
if anyone has a fix for it thatd be wonderful
because im so accustomed to pressing a key, and hearing the click, so i go on to hit the next one
just to realize my E didnt hit

I have the same problem with "O" key lol
Still havent found a solution.

I am having the same problem with "u" key. Tried running the cingular keyboard fix. Didn't work

Never occurred to me that it might be software related. I just assumed it was hardware.

lol the cingular keyboard fix doesnt fix that
its for if you install say, the official Dopod WM6 Rom to your Cingular 8525, the key layout isnt the same, so the fix puts the right layout number into the registry
no software can correct a hardware problem

trjons said:
Never occurred to me that it might be software related. I just assumed it was hardware.
Click to expand...
Click to collapse
Its not software related
it seems to happen on the keys that you press the most
U E O -- all vowels used quite often

well i guess ill take one for the team
ill be the b*tch to disassemble it haha
ill get back to ya in a few

crap.
oh well...if my phone is toast I may as well upgrade to the kaiser...

so yeah f*ck that lol
i tried to get the back face plate off...
and now the slider thingy to the battery cover is stuck in place?
anyone have that problem? and how can i get that completely closed? coz it looks like the back just didnt close all the way?

UPDATE
i took it completely apart - took the keyboard out - the circuit board and the membrane - blew on it
put my phone back together
and viola! the E works FINE! =)
theres a fix...but no more warranty lol

i'm gonna waint another year so my warranty voids and then take it apart lol
Thanks for the info

Correction
it was working perfectly for a few hours
and right back to the harder presses...grr
ive already taken it apart 5 times since yesterday lmao
because first the PTT button didnt line up right
then the Camera MACRO adjustment wasnt aligned
then the back cover release didnt line up
then the bottom clip wouldnt snap into place...but that was because of the back cover release
so yeah now ive got it working as if i had never touched it....lmao
buuttt...im thinking of taking it all apart and spraypainting it Flat Black?
i think thatd look pretty dayumm sweeet

interesting...
the entire keypad is a single strand.
I thought about popping up a single key but they are connected.

yepp - one large membranee

This practical solution applies only to those situations where one or a few keys are unresponsive.
It DOES NOT apply to a general unresponsiveness of the keyboard where all keys are slow to respond or "laggy" (this would more likely be a software related problem/low memory/too many running progs etc).
Right...... for a long time I have meant to investigate the keyboard and its problem keys.
It has all become clear.
The keyboard does NOT use a conductive rubber membrane - Which would in my view have been better, though would not have the key press clicks.
The Keyboard does use small isolated concave metal disks, stuck on a white plastic film that in turn sticks to the board.
The major problem with metal is the oxidation layer that forms on the surface. Repeated pressing of the keys may keep the oxides away but not reliably.
So if you are brave you can peel back the sticky white film with the disks on it - at least until you get to the problem key and clean the disk. A wipe will not be enough, you will need to use something more abrasive and be careful not to get greasy fingers on the sticky film. A fiddly and rather tricky job - but possible.
I advise you NOT to peel the white plastic layer completely off. If you do you may find it difficult to line it up accurately after cleaning!!
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I suggest cleanning the contacts (including the disks with a small piece of steel wool.
I will not supply a dismantling guide here. There are plenty around. See my signature website for links to some and the Service Manual.
Mike

Screw it.
i'll just buy a Kaiser.

What happens when my space bar V,G,T key don't work. I have replaced both the keyboard and the membrain. The same keys are still not working. I was wondering if it could be the ribbon cable, so I replaced that to. Same story, no keys working. Now where should I start looking? It has not gotten wet nor have I dropped it.
Thanks

Does opening up the phone void the warranty?
How would HTC know?

Yes, there is a "Void if removed" sticker covering a screw you need to remove. Check out the HTC service manual (use the search function) or go to Mike Channon's web page. You'll find HOW to take your Hermes apart and put back together again, and as a bonus, it may still work....
Cheers...

Cause & Possible Fixes for Whitescreen + D-Pad failures (a new thing to try)

First, it'd like to thank
MikeChannon
for pointing out something important that narrowed down my testing.
Now, onto the problem Symptoms :
- D-Pad, IE and Email buttons cease to work
- Screen fades to white or comes back from standby as white
- Display is slight disaligned to the side, 1mm of left appears on right side.
- Randomness in all above symptoms.
Cause : It is the D-Pad connector.
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Yes, the D-Pad connection DOES cause the whitescreen. It's odd and illogical, but this is the conclusion I have reached.
ALL the previous guides, such as sliding plastic between the screen and casing, were randomly moving things inside.
By CHANCE ONLY it'd affect the D-Pad connector positively. That is why such solutions only worked for a few people temporarely.
SOLUTION :
You will need to try variants of the following things :
- Tightness of the screws over the connector
- Disconnecting the plug and reconnecting it very carefully
- Pressure over the bibbon between the D-Pad connector and the screen.
- Pressure over the D-Pad connector itself
- Tightness of the screws over the D-Pad PCD
- Tightness of the screws closing the plastic casing of this part of the phone
To stress-test the variants, I ran a D-Pad intensive game (Skyforce) for 30 minutes or until the symptoms came back.
I've played around with all those, giving mixed results, but definitively making a difference.
My final and best result was by putting a thin foam piece over the blue parts in the picture below. (Ignore the red circles, original picture is taken from a website)
The foam I used was the typical foam sheets you find in packaging for fragile electronics such as motherboards, hard drives, graphic cards etc. It has to be super thing in other to close the casing without buldges.
There isn't a specific thing you can do that will make your D-Pad be reliable and the whitescreen to go away. You'll have to do several tests, so I recommend you keep your phone disassembled while testing. The connector is VERY VERY SENSITIVE. That is why I cannot be any more precise in how to fix this. However, you NOW KNOW what causes the screen to freak out and buttons to stop working.
What I did for testing :
I have tested my phone while it was completely disassembled. Meaning I had the back of the monitor open, as seen in the picture above.
That way, I could fiddle around and instantly test the result.
I've fiddle with the cables, the screen pressure, everything. Nothing returned the screen from being white or becoming white.
Putting pressure D-Pad connector's ribbon or actual pin caused the screen to either turn on white, or fade to white. (Results often noticed only after going in & out of standby)
It also caused my D-Pad buttons and the top 2 buttons (IE & Email) to either work or not work.

Oh and this is my testing setup. Elastic band to hold the battery in place, everything else opened. However, I had to place/remove the backcover of the screen part of the phone to test as it affects the pressure put on the connector.

wow. I don't have balls to break apart my 8525 like that.

mutantblack said:
wow. I don't have balls to break apart my 8525 like that.
Click to expand...
Click to collapse
Well this fix is for those who got a big enough problem and can't return it under warranty.
Anyhow, taking apart the TyTN is quite simple, and the thing is sturdy.
Only and only the D-Pad connector is tricky. The big ribbon connecting the two halfs of the phone is quite solid and never caused problems.

guys... what/where can i get the screw driver to open this mofo... it looks like a hex allen wrench but that doesnt work...
i have had this issue for months now and will try anything to fix it but i need to know where i can get this screw driver and fast!!!!

So it is a problem with the connector itself or cause by flex in the cable?
Also, where are you putty pressure on the connector? Are you saying if the screws are too tight this is a problem as well.

jwagman1 said:
guys... what/where can i get the screw driver to open this mofo... it looks like a hex allen wrench but that doesnt work...
i have had this issue for months now and will try anything to fix it but i need to know where i can get this screw driver and fast!!!!
Click to expand...
Click to collapse
It's a TORX No6 screwdriver you need. Available online or from stores like Maplin who sell Phone screwdriver sets.
Check out links in the Wiki here or in my signature for internal pics, dismantling guides and to download the service manual (that also has a dismantling walkthrough)
Mike

Vasichko said:
So it is a problem with the connector itself or cause by flex in the cable?
Also, where are you putty pressure on the connector? Are you saying if the screws are too tight this is a problem as well.
Click to expand...
Click to collapse
Seems to me there may be a bit of trial and error regarding the fix. The service manual points out that the d-pad connector must be precisely inserted and absolutely level. So both under-tightening the screws or over-tightening could distort the connection. If you have it apart, take out and reconnect the push in connector several times This helps to ensure there is no oxidisation on the contacts.
(PS. this is not my fix so I cannot testify that it will work for you, though I believe it is on the right track, at least for some cases of this problem)
Mike

It's really intersting to know I'm not alone to have this issue ...
Do you have a site who describe how to open the Hermes ?
Thanks

mikechannon said:
It's a TORX No6 screwdriver you need. Available online or from stores like Maplin who sell Phone screwdriver sets.
Check out links in the Wiki here or in my signature for internal pics, dismantling guides and to download the service manual (that also has a dismantling walkthrough)
Mike
Click to expand...
Click to collapse
THANK YOU!! amazon.com overnight!!! woooo

I tried this diy.
I didnt have a small enough phillips to remove the screws from the connector on the D-Pad.
Know where I can get one?
So I took all the connections, put some automotive electronic connection cleaner on a q-tip and cleaned all of the other ones.
I used some automotive light double sided adhesive that you can get at Auto Zone instead of form. I only used 1 side of the adhesive and didnt peal the other side off, if it doesnt work, its easily removeable, just wanted to make sure it stays in place when I re-assemble the phone.
I also added some in a place you didnt which I show in yellow on your photo.
So far so good after 5 minutes.

Mine PDA was also totally disassembled and atleast in my device the problem wasn't a faulty connector.. I had the front panel off and when I squeezed the Xilinx fpga-chip(black square on d-pad circuitboard) the the screen worked fine -when i took my fingers off it faded back to white. Earlier I also tried re-soldering the connector but it didnt work on my device.

marciton said:
It's really intersting to know I'm not alone to have this issue ...
Do you have a site who describe how to open the Hermes ?
Thanks
Click to expand...
Click to collapse
Dismantling guides and the service manual:
www.mikechannon.net
Mike

Hermes / TyTn / 8525 White Screen
Hey guy,
Nice write-up.
Good that someone has taken the time to experiment with different procedures.
I gave up on mine, after taking it apart time and time again.
-Reseating the cables and completely disassembling the unit was a tempereary fix, so I sold it on eBay for a parts / repair.
I just purchased another on eBay.
This time, instead of getting worked up about the white screen of death, I had purchased a warranty from www.squaretrade.com.
I am not an AT&T customer, so I unlocked the phone.
Neither AT&T or HTC can help when you dont have their service , or it's a branded phone.
Keep up the good work.

So far since my post before lunch today. No problems at all.
It used to white out when taking a picture with the camera, randomly when sliding out the keyboard, randomly when using the D-Pad.
No problems at all today after doing this fix posted here and adding the extra pad that I did.

im gonna have to try this when i get my new housing....anyone know where i can get a front camera?

Just giving another update. So far so good, no problems at all.
DPad no longer has the issue of not working here and there.
White screen issues appear to be gone.
Hopefully for good.
I will still post updates so you all can know the status.
Thx again for the right up. I will post some pics of the type of tape I used as well.

I have the rest of december left on my warranty. Do you guys think PPCtechs will know how to fix this? i don't want to send it to them and have it sent back with the same probs (like they did last time i sent it in to get my scroll wheel and camera lense repaired).

Miguel- said:
Mine PDA was also totally disassembled and atleast in my device the problem wasn't a faulty connector.. I had the front panel off and when I squeezed the Xilinx fpga-chip(black square on d-pad circuitboard) the the screen worked fine -when i took my fingers off it faded back to white. Earlier I also tried re-soldering the connector but it didnt work on my device.
Click to expand...
Click to collapse
Yes indeed, re-aligning and reconnecting the connector works for many but will not work for all. There are, as you say instances where it is a chip connection that's at fault. There is little if anything you can do with that problem other than board replacement unless you have the correct tools - http://forum.xda-developers.com/showpost.php?p=1724236&postcount=66
Mike

It looks to be a design flaw. I dropped my maybe 3ft on the carpet yesterday and got the white screen issue. I took apart and looked at the connector in question. Even with it screwed in you can unplug it half way. So I added some more padding.
I think part of the problem is that coming from the back of the LCD to the DPad board or whatever you call it, the angle of the ribbon cable declines.

Power button stuck!!! Please help!!!

The power button on the side of my 8525 is stuck in and cannot be pressed! I cannot turn my phone off. I have tried to pry it very softly but it wont budge. The phone works perfectly, just the button cannot be pressed at all...
What can I do to fix it??? I have tmobile, so would cingular help me at all if I took it to them? Should I try to take it apart? I got the phone last feburary so ive had it for a while. Should I try to contact HTC America to see what they could do???
Thanks in advance for all your help!

PLEASE!!! Does anyone have any suggestions?? My phone hasnt been turned off and i dont know what to do! Is there any way i could assign the power function to another button???
Please help!

Well, the phone should shut down itself after a while (i.e. suspend), go to your Settings -> .. somewhere on the Power / Battery settings. But, before you do that, make sure you do not have your button locked. . or else you will not able to wake your unit up (since you have a dead power button).
Anyway, there is no way of mapping the power button to another button. BUT, there is a software approach. Called ShutDown, (i.e. http://myitforum.com/articles/9/view.asp?id=6766), which seems to able to give you a shutdown thing like Windows. It does cause some problem though (i.e. hanging WM6 phones, in the Start->Programs).. not sure if it will cause problem with yours. But you can always reset your phone anyway (i.e. poke the reset button).
If you are comfy of taking it apart, I think you can do it. I think there are service manual for this. Look for "mikechannon" (a mod here) for his webpage for manuals. Or harrass him by PM him Note your warranty though. Or, you can buy a cheap Cingular PAYG card (if they have it there, I'm not in US) and pretend to be their customers? Try HTC US first? You have to make your own decision.

hanmin said:
Look for "mikechannon" (a mod here) for his webpage for manuals. Or harrass him by PM him
Click to expand...
Click to collapse
I'm watching you Hanmin
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But seriously, if your lucky it's just the outer plastic switch cover that's stuck and not the micro switch that's jammed.
The manual you'll find in my signature webpage.
Mike

mikechannon said:
I'm watching you Hanmin
Click to expand...
Click to collapse
HOW? HOW? HOW? You should not know this. You freak.. you keep searching for your own name in the forum, huh? I'll probably have to l33k speak.. harass m|[email protected]

This happened to me a few weeks ago, I dropped it and it landed on the leg of an office chair, on its power button.
First of all I went into settings and told it not to lock the screen and buttons so that I didnt get locked out of my phone.
I then basically, fiddled with it for a while, using various pointy implements to try to free it, but I didnt manage to. After a day or two of normal use (making sure the battery didnt run out!) the phone occasionally asked me if I was sure I wanted to turn it off, just like it does when you press the power button, so the button had come loose a bit, but only to the extent that it occasionally engaged itself. Soon after I could press it in a tiny bit and sometimes it would engage, but it was unreliable. Anyway, it got better the more I pressed it untill now it's as good as new.
My advice to you is just give it as much 'attention' as you can, and it should soon dislodge.
Sebastian

Well, I am still having the problem.. I havent turned off my device in over 13 days and it is killing my battery life... It doesnt even last a day anymore... Does anyone else have a solution? The thing is that the screen flickers on and off like its being pressed when its not... I dont know... I believe that that as something to do with the power decrease...
Can I try to pry it lose??? What exactly is causing it to be pressed??? Can I put in a pay as you go card and have att fix it???
Any advice would help!
thanks!

You got some advice on here. Did you try to follow any of it?

Ive folowed everything! HTC wants $125 to repair my stuck power button. I am not completely comfortable taking it apart, but if i was given pretty decent instructions i could probably attempt it... The power button is not broken, it is just stuck... because when i pry at it, it activates itself...
help!

Does anyone have anything?!?!? it is still broken.. Any suggestions would be greatly appreciated!

bump for any more suggestions... PLEASE!!

Rjp20 said:
bump for any more suggestions... PLEASE!!
Click to expand...
Click to collapse
I've got the same problem, except my phone keeps prompting me every so often if I want to turn off. Generally its just irritating. Every so often it turns off, which is a pain.
Once I get my hands on a screwdriver which fits I'll be firing in to open it up and hopefully fix it. I'll let you know how it goes.

Any new updates??? Please help!

anything?!?!? Please!!! Im still having this problem!

Rjp20 said:
anything?!?!? Please!!! Im still having this problem!
Click to expand...
Click to collapse
Sorry, I wimped out opening mine up when I finally found my paperwork and confirmed that I've still got my warrenty till the end of the month so took it back to Tmobile who are fixing it at the moment. I'll let you know if it gets fixed or gets the thumbs down.

sebw36912 said:
This happened to me a few weeks ago, I dropped it and it landed on the leg of an office chair, on its power button.
First of all I went into settings and told it not to lock the screen and buttons so that I didnt get locked out of my phone.
I then basically, fiddled with it for a while, using various pointy implements to try to free it, but I didnt manage to. After a day or two of normal use (making sure the battery didnt run out!) the phone occasionally asked me if I was sure I wanted to turn it off, just like it does when you press the power button, so the button had come loose a bit, but only to the extent that it occasionally engaged itself. Soon after I could press it in a tiny bit and sometimes it would engage, but it was unreliable. Anyway, it got better the more I pressed it untill now it's as good as new.
My advice to you is just give it as much 'attention' as you can, and it should soon dislodge.
Sebastian
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Same here, mine got stuck in and i almost had to send it off, but if by magic it unstuck itself and now it is fine again.

pls heeeeeeellllllp!!!!my phone is not turning on and is not charging!!!!!!pls someone help me!? is a spv c600

Problem with "Knock on"

Last night i left my phone in working condition but today when i woke up in the morning and turned it on, it started to open up apps automatically and began to touch anywhere it want despite where i wanted to touch. I restarted it 2,3 times and it worked fine. Then when i tried to turn it on through Knock on, it wont turn on. It turns off pretty well but dont turn on. I backed up all my data and did a factory reset but i still got that problem. Please help me out with this issue. Is it hardware or software i cant figure it out. I searched online and one of thread mentioned about testing screen so i tested it through QuickMemo and found out that a little strip was unresponsive(maybe this is the reason of Knock on failure). Again i am not sure if its a hardware or software issue. Please tell me if it can be sorted out through software way. Your help is really appreciated !!
P.S. QuickMemo image is also attached below

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Amlish said:
Last night i left my phone in working condition but today when i woke up in the morning and turned it on, it started to open up apps automatically and began to touch anywhere it want despite where i wanted to touch. I restarted it 2,3 times and it worked fine. Then when i tried to turn it on through Knock on, it wont turn on. It turns off pretty well but dont turn on. I backed up all my data and did a factory reset but i still got that problem. Please help me out with this issue. Is it hardware or software i cant figure it out. I searched online and one of thread mentioned about testing screen so i tested it through QuickMemo and found out that a little strip was unresponsive(maybe this is the reason of Knock on failure). Again i am not sure if its a hardware or software issue. Please tell me if it can be sorted out through software way. Your help is really appreciated !!
P.S. QuickMemo image is also attached below
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Click to collapse
I wish I could help more, but I'm only guessing. From your Photo, it does appear to be a hardware issue, but if you don't mind going through it all, you might try doing a Hard Reset (AGAIN, sorry..) and see if that fixes it. It's very possible that a Hard Reset will cure the problem. Only thing is you will loose all of your data, so be sure to back it up and restore it.
I know that's a long process, but it would help you figure out if you need to send it in for repair or not. Also, likely LG would have you do the Hard Reset as part of their diagnostics before they had you send it in to them anyways.
You can also use THIS METHOD to return to stock and see if that clears the problem. If you still have that strip that does not respond, then it's likely a hardware issue.

SuperSport said:
I wish I could help more, but I'm only guessing. From your Photo, it does appear to be a hardware issue, but if you don't mind going through it all, you might try doing a Hard Reset (AGAIN, sorry..) and see if that fixes it. It's very possible that a Hard Reset will cure the problem. Only thing is you will loose all of your data, so be sure to back it up and restore it.
I know that's a long process, but it would help you figure out if you need to send it in for repair or not. Also, likely LG would have you do the Hard Reset as part of their diagnostics before they had you send it in to them anyways.
You can also use THIS METHOD to return to stock and see if that clears the problem. If you still have that strip that does not respond, then it's likely a hardware issue.
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Click to collapse
Thanks a lot. I went through diffrent threads and found out that many of LG users had this specific issue and they call it "Ghost Touch". Many of the users recommended their own techniques some of them were really weird. like one guy told to electricate the screen using a little thingi that comes out of a cigarette lighter (i know, weird) but many were claiming that it worked (again, shocked). Some of people told to open up the phone's back and place a two sided tape on LCD connector(yet again many of them claimed that it has worked well for them). But being a technical person i dont believe in these weird and illogical methods. What do u suggest? should i try one of these or not?
P.S. I am from Pakistan and you can't claim warranty to LG from Pakistan so sending my phone to LG for a repair is off the books

another thing.... i am running Lollipop FOTA at the moment. Will the hard reset also change the version to the stock version that came out of box? i.e JB

Amlish said:
Thanks a lot. I went through diffrent threads and found out that many of LG users had this specific issue and they call it "Ghost Touch". Many of the users recommended their own techniques some of them were really weird. like one guy told to electricate the screen using a little thingi that comes out of a cigarette lighter (i know, weird) but many were claiming that it worked (again, shocked). Some of people told to open up the phone's back and place a two sided tape on LCD connector(yet again many of them claimed that it has worked well for them). But being a technical person i dont believe in these weird and illogical methods. What do u suggest? should i try one of these or not?
P.S. I am from Pakistan and you can't claim warranty to LG from Pakistan so sending my phone to LG for a repair is off the books
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Click to collapse
Both of these MIGHT work. I personally would not shock my phone to try to fix it though. The tape thing might work because over time, the connections inside the phone can become loose. The tape is simply pressing the connections tighter. I have had this issue on laptops, and it might relate to your problem, IF it is a hardware issue.
Amlish said:
another thing.... i am running Lollipop FOTA at the moment. Will the hard reset also change the version to the stock version that came out of box? i.e JB
Click to expand...
Click to collapse
If you Hard Reset, it will reset to the current version installed on your phone. So, if you've used FOTA to update, you will refresh back to the FOTA version you have updated to, not back to the original stock version when phone was new.

SuperSport said:
Both of these MIGHT work. I personally would not shock my phone to try to fix it though. The tape thing might work because over time, the connections inside the phone can become loose. The tape is simply pressing the connections tighter. I have had this issue on laptops, and it might relate to your problem, IF it is a hardware issue.
If you Hard Reset, it will reset to the current version installed on your phone. So, if you've used FOTA to update, you will refresh back to the FOTA version you have updated to, not back to the original stock version when phone was new.
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Click to collapse
hello
so finally i did the hard reset
unfortunately did not work out well and the problem still persists.
Now do u suggest to try that tape thing?? If yes then please do give me any tutorial etc to do that(if possible). This would be of great help
thanks in advance !!

*Dial 3845#*802# > setting > update touch firmware
Hope it will work for you
Sent from my LG-D801 using XDA Free mobile app

Amlish said:
hello
so finally i did the hard reset
unfortunately did not work out well and the problem still persists.
Now do u suggest to try that tape thing?? If yes then please do give me any tutorial etc to do that(if possible). This would be of great help
thanks in advance !!
Click to expand...
Click to collapse
What I'm guessing they mean by the tape thing is finding the spot where the connection is not good, and using a piece of tape to put pressure on the connection when the back is placed back on. I don't have any way of knowing where that spot is. If it were my phone, I'd open it up and start putting light pressure on different spots to see if the screen starts working right. If/When you find the spot, place a small piece of tape that will apply pressure there when the back is placed back.

SuperSport said:
What I'm guessing they mean by the tape thing is finding the spot where the connection is not good, and using a piece of tape to put pressure on the connection when the back is placed back on. I don't have any way of knowing where that spot is. If it were my phone, I'd open it up and start putting light pressure on different spots to see if the screen starts working right. If/When you find the spot, place a small piece of tape that will apply pressure there when the back is placed back.
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Click to collapse
thanks again