Database Users

AT&T powers off after drop

I have been using AT&T 8525 for about 5 months now. Dropped it in office a week back and it was on an uncarpetted surface. No external damage but it powered off. I had to try for a while to power it on but eventually it did power on.
Since this event it just powers off on its own. Right now, even minor jerks cause it to shut down. When you pull the phone out of your pocket after a while, it has already shut down!!! Took it for repair to a local cell phone repair assuming it might have some connector damage but they could not figure out the problem. They opened it, cleaned the interiors (as it had dust build up) and according to them everything appeared normal.
What would you guys recommend? It is running Schaps 4.30. I see that HTC has a repair service in US.....had anyone tried that?

Sounds like battery might be a little bit loose... Jam something in behind the battery to make sure of constant connection... You're not the first with this complaint. The battey terminals may have been bent back just enough to cause this intermittant problem, especially when it gets jolted, the battery disconnects from the teminals causing an automatic shutdown due to no power.. Just thank god you didn't break the terminals off. Sometimes can be fixed but if the break is at board level, you may as well sell it off on ebay for parts because its just about impossible to fix then.
Cheers...

Very smart ultramag!! Your reply made me think what I did after it fell down. At that time I did think that the battery was loose as it was running when on active syn (powered by laptop) but not when I removed the cord. I did turn the terminals a bit and it powered on after few attempts (the drop must have given the circuitry some shock to recover after sometime).
I have jammed a paper on the side of the battery opposite the battery terminal. Will report back in a day or two if it still gives any problems. That should help others with the same problem.
Also this event has taught me that invisible shield (the plastic shield that we stick on) perhaps may not be the best protection. Case is a must to absorb the shock!

ok the problem still continues despite sticking a paper on the battery side (opp the terminal). I do believe that the battery was part of the problem. Before sticking in the paper, it used to give me a Red LED for few seconds when I attempted charging and then turned to amber. Now that problem is not there....it turns to amber right away on plugging in the device.
So part of the problem is addressed but the Hermes still powers down on its own when subject to minimum shock (in your pockets and you are walking around in the office or driving a car). What do you suggest? Should I send it in to HTC? Are they good about addressing repair issues?

... and yet I think it probably is the contacts as suggested above. It may be that it's a little more than just the contacts not pressing firmly on the battery though. There have been cases where a fall has actually broken/cracked the solder joints between the contacts and the board. A trickier thing to fix unless you have some skills in that direction.
Mike

AT&T powers off after drop - HTC's take on the situation
Ok so here is HTC's evaluation of the situation.
They want to change the main board (mother-board I guess). In addition, though the phone is just 4 months old (was purchased refurb from AT&T) and has barely any scratches, they would replace the casing, the keyboard and the structure that holds the keyboard and LCD. And they would ONLY charge me $272. Isn't that ridicuously amazing??
To me it seems they can't figure out what the hell is going on, so lets just go ahead and replace a bunch of things and one of them should be a hit.
I have asked them to send the phone back. Mike, do you think the main-board could be the issue? Any recommendations of who I could try for repair.....or what I should ask the repair guy to look into to find out if the main board is the issue or not?

Only $272??? Good God! That lot would cost you around $450 if it were fixed at HTC UK!!
If the drop caused cracking internally then that may be why they want to replace the rest. if there are known defects that are not repaired, they cannot guarantee the repair and so will not do it at all if you do not agree to the whole thing.
of course, you could be right and they have no clue and simply want to replace everything and hope something gets fixed....
Don't PPCtechs also do repairs on that side of the pond?

My HD2 Vibration Not Working Any More...

Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...

vizier said:
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
Click to expand...
Click to collapse
I remember (2months ago) that my vibrate works strangely, i hard reset and it works again perfectly!

There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.

avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
Click to expand...
Click to collapse
I think I have the same problem, my camera flash seems to be pressed in (one side of it).
Is there an easy solution or should I hand it to the service?
Thanks...

avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
Click to expand...
Click to collapse
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...

Vibration seems to be a big problem. I had the same issue. only solution: warranty repair. my phone was replaced by 02.

vizier said:
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Click to expand...
Click to collapse
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.

avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
This is exactly what happened to my phone. The lower part of the plastic flash cover looks pushed in (I checked with another working HD2).
And yes, I handed the phone to the service today. I hope they do not break other things when trying to fix this issue
Thanks...

Vibration lost
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria

doloresbf said:
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
Click to expand...
Click to collapse
I am glad you fixed your problem easily.
My phone is still not back from the service

I have my phone back...
Finally, I have my phone back. The service report tells me that they have changed a part responsible for vibration. I checked the vibration functionality and actually it is working fine now. One surprise however is that the flash cover still appears to be pushed in.

Same problem
My TMobileUS HD2 is having the exact same problem - no vibration at all, even after hard reset. I also see the camera light's assembly is no longer correctly positioned in the body as it should be. It seems that the lower end is pulling into the body of the phone.
I treat my phone very gently, so I'm sure this didn't happen from rough treatment. Given that it's happening on a number of contiinents, this looks like a design defect.
TMobile demanded that I send it in for warranty service.

No Vibration Either
I have a TMOUS HD2, and I may have been the cause of this happening after reading this. I have no clue what you're talking about, but I have dropped the phone a few times and though the problem didn't happen right after a drop, it was just odd how it started. I had it set to vibrate when I pressed any keys, and then I was texting and it stopped. So... the only thing that I've seen that is a case that I only seem to have, my phone vibrates AT WILL, but when it does, it's very raspy and sounds very 'sick' and loud. So, I am not about to open my phone. I'm tech savvy enough, but in no way have I ever tinkered with hardware. I got my HD2 back in May, so I'm hoping that I have a warenty through HTC at least. I haven't contacted anyone about this, so is it my best bet to just send it to HTC or contact T-Mobile? And I have insurance, but I purchased my phone from Walmart. lol. Help?

I just came across this thread....
my vibrate function has been broken for several months and I've been delaying sending in for repair because I'm afraid of how long it will take (plus, it is the Australian version so I dont know if HTC North American will actually repair it under the current warranty)
I noticed that the bottom part of my flash does in fact seem to be pushed in. I'm considering doing what Maria did (opening it herself and popping the flash back into place). Does anyone have a sense of how long the repair takes from HTC?
Thanks

VIBRATION and FLASH PROBLEM
i'm having the same problem... lower part of the flash is pushed in. and vibration sometimes functioning sometimes not... but worst my FLASH NOT WORKING AT ALL...

Now having the same problem. This is a design flaw if I've ever seen one.

Same problem here, vibration was not working, but I just fix it!
I bought this T-Mobile HTC HD2 off eBay, and turns out that the vibration was not working!!
Once I found out this thread and the information about how the flash cover was blocking the vibration motor from functioning, I was able to confirm this was exactly what was happening!
So, I decided to open up the phone. I did not had to extract the entire screen piece out, I just had to unscrew the four screws and use a "shower suction thingy" on the screen to help pull it out but just the top part (in other words, half way out), because I only needed access to where the flash cover was, and then I was able to use a thin screw driver to PUSH back the flash cover to it right position. Then, after putting everything back to its place, the vibrator motor started to work!!!
Maybe I will put some "super glue" on the flash plastic cover to secure from being accidentally being push in in the future. Anyways, thank you everyone here on the forum for sharing your ideas!

As a late follow-up to mine... I called HTC and got an RMA number. Put off mailing it in for 3 weeks while I backed it up and arranged a temporary phone.
Mailed it on a Friday. Had it back with a replaced back on Monday.
I was EXTREMELY happy with the customer service on this one!

Missed 3 calls today... realize phone is not vibrating. Check different things that should make phone vibrate... nothing...
Flash lens is not pushed in this time... I'm about a month out of warranty now. Wonder how this is going to go over

I had this exact problem occur a few days ago, and I opened it up and simply snapped the light cover back into place carefully. But my phone still wasn't vibrating, so I opened it up again and I saw that the black rubber around the vibrate motor was causing the part that creates the vibration to get stuck. I simply just snipped a bit away so that the it was free and ta da! However the vibration is still weak compared to before so I don't know how to fix that? hope this helps you, and if someone knows why the vibration might be weaker than before the problem started any help would be great. thanks

Power button dying

Coming across a problem with my DHD. The power button looks like its beginning to fail. I had it in my pocket and bits of sand and dust were getting into the edge around the power button and it got stuck. I got most of it out but its getting harder to press. Anyone else had this problem and maybe have a solution?

Ok its been a couple of days now and its pretty much useless now. The power button is constantly pushed in by whatever is stuck in there. I have to push it about 10 times to get it on or off. Going to take it to the store after work and tell them to replace it.

Seems like the Power button isn't. Pretty good. Mine is on the left side a bit higher than on the right since I bought it.
But I don't want a replacement, because the phone is sold out in Germany..
If it gives up its job, ill bring it to the store.
Please let me know what they say in the store
DN41
Sent from my Desire HD using XDA App

Im in australia, vodafone said 2-3 weeks for them to send it off and get it back =/
Im going to take it apart and see if i can clean it out first before handing over to warranty.

Safwah said:
Im in australia, vodafone said 2-3 weeks for them to send it off and get it back =/
Im going to take it apart and see if i can clean it out first before handing over to warranty.
Click to expand...
Click to collapse
Surely taking it apart would void your warranty?

I had a good look over what they would see as voiding warranty and theres just one lil sticker on top of a screw. Not even a security one, u just take it off and put back on.
I took it apart and fixed the problem anyway.

I've noticed my button has gotten tired as well. It seems like it has sunken down and feels harder to use.
I've downloaded an app called "tap tap app" which makes you able to turn on and off the screen by tapping on the sensor next to the speaker on top of the phone. Works pretty well and saves my powerbutton.

saves the powerbutton but drains battery faster
another question: your dhd is built together again?
i didnt find any teardown yet..some pics would be great...
DN41

My power button is fine, but it feels like my volume up button has sunken down since I removed the battery.

i had this but fixed mine by applying pressure on the button for a while and pushing it right in, try using a needle to remove any dirt or grain from it, if your in portsmouth sometime maybe i could fix it XD

Not a sollution, but you can disable the lock screen (i made it cause i really think it was pointless) and use an app to turn off your screen when needed...
I barely use the button, even with no problem with it...
Sent from my Desire HD using XDA App

Its actually very easy to take the phone apart and back together again. And since doing so i fixed the problem. Im not sure if it was causing the problem or if it was something else, but once i had a look there was a flat piece of lpastic on the underside of the power button. It looked like it was supposed to be there but i took it off to give abit more clearance and that worked.
Id love to do a guide but my phone is my only camera. Ill see if i can borrow a friends. Or use an old phone.

[Q] [ help ] external speaker not working

received my dell venue pro late may 2011
i'm currently stationed in the Philippines so I had my unlocked Dell Venue Pro 16g shipped to me by a friend.
it is now June 12 and i've had the phone for less than a month. yesterday the external speaker stopped working out of no where. it was working fine earlier.
the internal speaker works fine. i can make phone calls hear perfectly. i can also insert a headset and all the application sounds work fine such as Zune
my problem is the external speaker. regardless of what volume it is on [ 0 - 30 ] there is no sound coming out
OS VERSION : 7.0.7392.0
My problem is I am stationed in the Philippines and Dell has the worst Customer Service. the last time I had a problem using my credit card JUST to order the phone and I spent over $100 USD just on international calls.
I can't imagine what it's going to cost me to talk to another customer service rep or even safely ship this back to dell and receive a new phone.
If anyone can help me with a solution. please. please do so.

I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.

i also had a problem like this. i restored the conection by pressing down hard just below and on the space bar on the keyboard.

ok. this is weird but the two methods actually worked. i tried both. the sound came back.
what in the world caused this problem in the first place?
i appreciate the replies. thank you very much to the both of you.

I have this problem too, I dropped the phone in its otterbox case at a significant height. I did what you guys said and I heard a clicking sound when I pressed the the area below the space bar. Sound was restored, but I noticed when I took off the otterbox case the phone loses sound unless I press hard.
The sound disappears when there is no pressure on the back of the phone, so when the battery cover is removed this problem is most noticeable. Now I would send this in for warranty, but I am in Canada and I had the phone shipped to a relative in Seattle, I doubt Dell will let me warraty this in Canada.
To save my self the long drive and hassle with dealing with Dell I would rather find a better solution. Im guessing the area where the speaker connects is loose. Is it possible if the screws came loose in that back area? Would loosening them and tightening them work. Or is something else wrong? Is there perhaps a tear down instruction manual for this phone? Can I fix it myself? Otherwise I have to leave the phone in its case for its whole life and I'd rather not do that...

Big thanks to the two helpful posts. Clicked thanks button twice for that
Anyhow, just wanted to mention that mine came loose just from plugging in and out the USB charger. The car charger has a springy cable and might be the culprit as I tag on it.

Which version did you get? Pcs or aws. Pldt uses pcs, right? My company has an office in manila and we were thinking about sending a few dvp out there.
Sent from my Venue Pro using XDA Windows Phone 7 App

I was having the same problem and tried the solution mentioned (pressing down hard) and it also restored the sound! I think this is a sign of a poor build quality.

I too was having the same issue. I had been without sound for the last week and only today, without doing anything in particular, the sound came back. I am not sure for how long though! I was going to hard reset the phone this weekend to see if it was the Mango update that caused the problem (it only happened after the update). I guess I will wait it out and see.

My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?

leonardli said:
My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?
Click to expand...
Click to collapse
You are out of luck...Backups are device specific

MJCS said:
You are out of luck...Backups are device specific
Click to expand...
Click to collapse
Sounds my DVP is dead. Getting it back to Dell may be the only solution. I am thinking of buying a second-hand palm pre while the DVP away from me.

Hi,
I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!

edmichel said:
Hi,I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!
Click to expand...
Click to collapse
a less physical solution is simply blow air into the microUSB port. keep doing it and the speaker will come back. if you have compressed air, a brief shot would do.

pressing corner helped me too, not sure for how long

Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)

cdgoin said:
Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)
Click to expand...
Click to collapse
You might not want to pry up the speaker pins too hard though as they're spring loaded but has a small clip stopper that restrains the pin from over bending the wrong way. If you get it pass the clip, you have to make sure to put the pin back into the loop clip. It'll be more clear when you have it in front of you.
I usually just clean the contacts (pins and board side) with a screw driver/sandpaper and it'll be all good.
And a teardown will always be awesome cdgoin :good: Peeps might want to seal the LCD to the glass part with a little glue gun glue too to avoid dust getting into the screen. I find sealing the top ear piece part does the trick (bottom part helps too).

This is a strange solution but works!
Shoot2ill said:
I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.
Click to expand...
Click to collapse
This worked with my Samsung Galaxy S (Mark I) too!
Thank you. After being without sound for months and wondering if I messed up the OS or needed a hardware fix ($$$) - this worked.

loose buttons but not something to worry about!

What a story!!
I bought a galaxy note 4 right on launch day first thing in the morning. Ive had just about every phone but have been waiting for a while now to get my hands on the new note 4.
I ended up buying the phone at the St . Bruno shopping center in Quebec, Canada and once i singed all the papers for my contract and got home, I finally open the box and took the phone out of the box. I loved it, it did everything one would expect from the highest end phone on the market.
A week later however, I started noticing that my buttons, especially my home button were slightly loose and my phone was also developing a weird oil spot under the home button.
So I went back to videotron but this time at St. Catherine street corporate branch store and the manager there obviously didnt know much about phones because he looked at it and proceeded with putting windex on a paper towel and wiping my screen with it and than told me that theres nothing wrong with it.
After frustratingly explaining everything to him, he told me that if the phone makes calls and works, than these issues arent covered for any kind of exchange as its not affecting the functionality of the phone. My logic tell me however that if one buy's a ferrari and realizes that the paint is f-up, wouldn't the dealership do something about it??? Anyways, without any luck I eventually left disappointed.
The following week After exhaustive attempt to solve the matter with Videotron to no avail, I found out that there was a store here in montreal called Service Absolute which is a samsung repair center that I could bring my phone to. I called them first to not waist more of my time and was than informed that yes they could help me but that it could take nearly a month before they would have any parts for this phone.
So after patiently waiting, I finally got a call back from them and droped off my phone the following day. I only had to wait two days before i got my phone back and thought that the turn around time was great! Only after few minutes of playing with it however, I noticed that the phone's new screen which now didn't have the oil spot was actually lifting from the housing about 1mm at the top of the phone and that the buttons were all still loose.
Its easy to imagine at this point how infuriated i was with all the time spent dealing with a phone that should of been right in the first place.. All the waiting, calling and runaround I got only to get a phone that was now even worst!! I could actually see inside my phone and behind the screen. Dust was starting to get inside the phone and under the camera lens and so on and I was really starting to freak out and was completly desperate to fix this issue asap to prevent things from getting worse and worse.
So I decided at this pont to take matters in my own hands and use my old trusty screwdriver to take this thing apart and get
To the bottom of the loose buttons and screen seperation.. I know! Scray [email protected]$ but it had to be done because at this point I needed a working phone for work and nobody seemed to help me. So after watching a few youtube videos, I unscrewed the screws at the back and gently seperated the phone from the metal frame with my fingers.
The whole assembly came out of the metal frame the same komd of way the old HTC phones used to. After doing so, the first thing i found out was that if your going scatch your phones metal frame which makes up most of the phone outer surfice, it's no big deal as it can be swapped out for around 40 to 50 bucks.
Next I noticed that all the buttons (volume and power) aren't adheared to the frame but only clipped in with a few pins stratigically placed. So its normal that they have play and wiggle. They're not gonna break and we're likely engineered to be this way. The wiggling is not really important as it won't affect anything on the phone's motherboard.
The next thing I noticed was that the glue between the inner midframe (the part that holds the motherboard to the screen assembly) also wasn't glued properly and was able to gently seperate it from the lcd/digitizer assembly without a heat gun or anything.. after doing so, the home button fell out and was simply dangling from its flex cable. It wasn't actually glued in place or held in with clips or anything. It's only connected to a flex cable on the left side of the button but thats it. I was easily able to pull it out and inspect it. It was built to be completely free floating between the midframe and the screen.
Which means that again, no need to worry about anything breaking as the home button is not a solidified part to start with and only in place where it is because of the space tolerence engeneered in the screen's home button whole. So it being slightly loose is normal and something that will eventually happen to all note 4's sooner or later. The slight looseness actually makes sense to me as any dust material that will get in between the home button wont get stuck as as much as if the space toleren was less. In my opinion, I thik that iPhones have less issues like this as the home button is part of the screen assembly and is also round.
In the end, I wasn't able to adhear the screen back in place as I didnt have double sided tape but manages to send it back to samsung and get it serviced again. I clearly asked them to fix it properly this time and it looks like they finally did and glued it back properly now.
This was a crazy experience and all I can tell you is that I definatly got an up close look of this phone and decided to keep it afterall as it's still better than a refurbished one and also because it's super easy to repair if anything ever broke on it.
Anyways i know this is a long post but I thought I'd share my experience with everyone and put some of your worries to rest.
Cheers!