Hadware Buttons Not Responsive - 8525, TyTN, MDA Vario II, JasJam General

Hi all
I bought a JasJam about an year ago, and it has been working fine.
About 5 weeks ago, I flashed it with HardSPL 7, Radio 1.50 and Schap's 3.60a.
It worked fine till yesterday when suddenly following buttons stopped working: IE, Messaging, Left & right soft keys, start, ok, green & red buttons. Rest of the buttons, keyboard etc are fine. There was no impact, no "sudden movements". The buttons just stopped working! I mean, one minute they were fine and the next minute, they were screwed.
I have done following to fix this (in order)
1. Soft reset
2. Hard reset (which shows that there is no problem with the hardware)
3. Flashing with Schap's ROM again
4. Flashing with 3des ROM
5. Flashing with Sleuth's ROM
6. Flashing with Cingular (WM5)
And still, no use! Buttons still don't work.
Any help would be highly appreciated.

Does the silence says: You have to live with it.
???

More Updates :s
Now I am not able to delete anything I type. :s Not even while using the onscreen keyboard! I can see that when i tap on the backspace button, it highlights, but the text doesn't get deleted! I have tried this in almost any place which allows you to enter text. :s
I think I will go back to my original shipped ROM and bootloader. :S

Strange stuff happening! Downgrading to olipro 1.10 has solved the backspace problem. How can a bootloader affect a function like that? :s

Back to shipped bootloader and ROM (not the radio) Still the buttons are not functional.
I also opened up the phone and cleaned the buttons, made sure all connections are properly in place. Put everything back together, and no, the buttons don't work.
What do I do?

I have tried a thousand other bootloaders, radios and ROMs... But these buttons wouldn't work?
Where are the geniuses like oli?

I have the exact same issue.. I have pretty much tried all SPL/Radio/ROM/App combinations, including the 1.01 IPL, original SPL, and WM5 that ships on the Tytn from HTC... And, just like you, the keys sometimes work, and then suddenly they stop. Restart or hard-reset seldom brings them back. I know it's not hardware issue because holding down the "-" and "-" keys while resetting always works. I also observe the LEDs on the front panel go all whacky. Sometimes the power LED, which normally blinks on battey power turns on and stays that way; sometimes it doesn't come on at all.
My guy feeling is that this is not ROM related, and somewhere along the line while I was enjoying the "flash-o-palooza", something got corrupted in the flash memory.
I am now looking for a method to do a "harder-reset" that will clean out the whole thing, reflash the bootloader and build it from scratch.

I think the buttons are not properly passing interrept requests to the OS, which as you correctly mentioned is a flash memory / bios problem. (I don't know a lot about hermes architecture)
HTC provides a diagnostic sd card in which you can check if the buttons work fine. I will try to get my hands on one of those.

Did you try going back to Wm5?

whistler4ever said:
Did you try going back to Wm5?
Click to expand...
Click to collapse
Yep.. Many times.

any luck with this? can u get to bootloader mode with the keys?

not believing that it would be hardware problem, I disassembled already some times my TyTn and I did not have sucess. If someone have sucess, post here please

the only obvious thing is that the keybddr.dll driver is not be loaded properly. how do u normally load the rom's? do u let the software boot the phone, or do you put it in bootloader mode first?

as I use a Windows Vista, the ROM upgrader have to be done in the Bootloader Mode
But, Sometimes the buttons works, and in next minute, they die again
its a misterious

Hardware buttons also not working
I am also experiecing this problem. Occasionally the hardware buttons will work, then if I open the slider they stop working. I have also tried updating firmware etc.. but it hasn't helped. The buttons will work if i press the left and right keys while pressing the reset key to do a hard reset. They work every time doing this, so it seems like a software problem. But I don't understand how a s/w problem like this can remain there even after firmware update and hard resets.
I have opened the phone up several times, because I have another problem, or two. As much as I love the phone it has been totally unreliable. It shipped with the LCD not working, I diagnosed that as a faulty ribbon cable, which I replaced, that made the LCD work. But then the earpiece speaker and the front camera didn't work. Now this problem... this is starting to drive me crazy.......

Hi, I have the same problem, I think. Sometimes when I play games, browse the phone or slide down the keybord the buttons below the screen just stop working. I have also tried to flash different roms, but to no good. There is a temp fix thou but it work slow sometimes, if I scroll with the wheel for a bit(the scroll time varies) the button seem to work, but only for a little while.
Does anyone have any news on this issue, cause i can't use any program that need these buttons.

I also have this problem, I guess I'll have to send it in to get it fixed :|

Problem Solved
I have managed to resolve the problem. It started compounding which made me think that it had to be a hardware problem. The first symptoms were that the front bottom hardware keys stopped working. Then the LCD would not align properly after sliding the keyboard, so I would have a white bar at the top and/or left of the screen.
Next the top hardware buttons stopped working, and then finally all I had was a white screen with nothing on it.
I replaced the flex cable that connects the front of the phone to the main board and it has solved all of my problems. I had already replaced this cable when I first got the phone because the one that came was with it was faulty. Now after just a few months of use the replacement one wore out as well. It seems to be the weak link in the build of these phones.

crajoh said:
I have managed to resolve the problem. It started compounding which made me think that it had to be a hardware problem. The first symptoms were that the front bottom hardware keys stopped working. Then the LCD would not align properly after sliding the keyboard, so I would have a white bar at the top and/or left of the screen.
Next the top hardware buttons stopped working, and then finally all I had was a white screen with nothing on it.
I replaced the flex cable that connects the front of the phone to the main board and it has solved all of my problems. I had already replaced this cable when I first got the phone because the one that came was with it was faulty. Now after just a few months of use the replacement one wore out as well. It seems to be the weak link in the build of these phones.
Click to expand...
Click to collapse
I don’t think you got the same problem as us, if you check almost all the other button problem threads they are about the white screen but since we in this thread have not gotten any white screens or some of the other symptoms I'm quite sure it’s not the same. Also some with our problem have tried to change the flex cable but it has not fixed the problem.
*edit - I did not put the angry smiley on this post.

Me too!Anybody can soleve it?I found that when they aren't woring,we can touch on screen or press ok button on the left once or twice,they work again!

Related

exec goes into continuos loop thing

Just got a s/h exec and I think it is faulty. Whats happens is it starts up ok and works for a while and then for no reason that I can think of it goes into a loop which stops it from working.
When I say a loop I'm not sure thats the right terminology but imagine if you tapped the start button and the start menu opens... and then imagine you tapped the tab button , the next item would highlight. If you tapped the tab button again the next item would highlight and so on. Well its as if the tab button is being hit over and over because all the items in the start menu will be highlighted one after the other over and over again.... it just goes round and round in a loop.
Its possible to escape from this and go to another screen but the same looping will go on in that screen too.
If you switch off and leave for a while and come back to it it works ok for a short time and thens starts the carry on again.
Sometimes if you just wait a while it stops, but will start doing it again even if you dont touch anything.
I've noticed one way to force it to stop is to slide the volume button... this seems to stop the loop and allows normal function for a while.... then the crazy looping starts again.
Has anyone seen this or know anything about it.
Nope sorry, maybe you can have it replaced where you bought it as from your post, you can recreate the problem easily.
Side Note : Have you tried Hard Resetting? Or installing another ROM?
I have tried hard resets and factory reset... problem remains.
Will try new ROM.... just trying to figure out how to do it !
weegee said:
I have tried hard resets and factory reset... problem remains.
Will try new ROM.... just trying to figure out how to do it !
Click to expand...
Click to collapse
Just download a new ROM form imate or something, unpack all the files in the ROM update to a directory, put the attached file in same directory.
Enter bootloader mode (Backlight + Power + Reset Hole) you will see SERAIL on the screen but not backlight so look hard.
Plug into PC, the SERIAL will change to USB
Run the attached file. You will see a photo of an S100 but continue anyway....
Hard reset when finished... DOne
ok have installed latest rom... but exec still doing loop loop
Just for arguments sake, can you try installing Imate's newest ROM?
yea thats the one i have just put on.
It seems to be doing the problem less than before. I notice that it does stop if i press the backlight key or move the sound slider.
I'm wondering if there is dust or dirt got in behind the buttons or something like that... although I would have thought other people would have come across this b4 if that was the problem. The machine is one of the first to come out, although I just got it a couple of days ago.
weegee said:
yea thats the one i have just put on.
It seems to be doing the problem less than before. I notice that it does stop if i press the backlight key or move the sound slider.
I'm wondering if there is dust or dirt got in behind the buttons or something like that... although I would have thought other people would have come across this b4 if that was the problem. The machine is one of the first to come out, although I just got it a couple of days ago.
Click to expand...
Click to collapse
If you have tried different ROM flavors and still get the same problem, then it is definitely hardware related. Send your unit in and demand for a new one not a repair
Just been playing around with it again and notice that I can make the problem happen if i press any of the keys on the navigation pad except the top one.... and i can stop the loop by pressing the light button.
Weird or what.
My initial thought on this is maybe its got wet at some point
I have opened the xda up and stripped it down to all its parts. No sign of any dampness or dust dirt etc. Dont see anything missing or broken.
Put back together, but still doing this.
Driving me nuts.... its a great machine but is very tiresom to use with this going on.
Another think I notice about this machine, I have never used it as a phone, but I tried putting a sim card in and There is no sound through the earpiece. Only sound comes from the speakers when you set it to speaker phone.
I suggest just return it and have it replaced. It's probably a faulty button. Probably gets stuck whenever you press it.
Doesnt need a button to be pressed for it to start.. just starts by itself... and can stop by itself too.
Sometimes it can for ages without doing it, other times it does it all the time.
Cant figure if its hardware or software problem
GHOST-IN-THE-MACHINE
Yea... maybe I should get a priest !
I had this problem when i first got mine, if you move the sound slider down, then up, it seems to stop doing it for a while, and it hasn't happened in the last couple of weeks atall, maybe its because its new, and just needs to settle in?
Jay
Well at least I'm not the only one to have it.
My sound slider does stop it happening but only for a while and then it starts up again.
The machine is perfect in every other way, its just an annoyance I could do without.
I've tried everything, even stripped it down and left parts out, like buttons, to see if they are the source, but no difference.
I have the same problem!!!!!!!!!
Someone help please!!!!!!!!!!!!!!!!!!!!!!!
I have same problem. I send to service but until today they can't repair that problem.

Joypad and Softkeys not responding

I just flashed my girls 8525 and her joypad, softkeys, phone keys aren't responding anymore. They were responding at first, so I just figured a hard reset would do it. But it's still not working. The top message and IE button works though. Also, when I slide the phone open the softkeys there work. I can't even hard reset the phone.
Can you Reflash the phone? Maybe just a bad install.
chipsxj said:
Can you Reflash the phone? Maybe just a bad install.
Click to expand...
Click to collapse
Did that already...still not working
I think my phone is having the same problems as yours.
None of the physical buttons on the bottom of my phone are working. My scroll wheel works fine, as do the Power, Comm, and Camera buttons, and all on-screen "buttons" work, but it's like the bottom group of physical buttons on the phone are not responding. It's been somewhat intermittent, but now they're basically not working at all. I can't even hang up the phone with the End key, or activate the dialing pad with my Phone key.
I had done all of the WM6 Cingular upgrades from the Cingular website, and it seems my problems started shortly after that.
Just this morning, I ran the "Clear Storage" command, and now my system is running WM6, Build 18128.0.4.4, ROM version 3.62.502.3, ROM date 10/11/07
Have you tried flashing back to the ROM you had before that was working?
If it is not ROM related.......I would fear some hardware issue exist.
Can you go into the button settings under settings and reassign the button functions?
I'm downloading the ROM from HTC right now @
http://www.america.htc.com/support/8525/software-downloads.html
Will see if that fixes it, then I guess I will have to figure out where the previous ROM versions are archived, and download/install previous versions if this doesn't fix it.
Under the Button settings - the only 4 buttons that it allows you to reassign are all working fine. It's only the buttom cluster of buttons below the screen that are being "tempermental".
Oh - I'm fairly certain it's not hardware related because I can reset the phone, and push the Phone button, but then it quits working. It's like the buttons aren't being released / activated after the first time they're used.
Hopefully the ROM reinstall will fix it...
I'm having the same problem. All soft keys work for a sec after SR but go dead. I don't think it's rom based because I have HTC WM6 Rom, and all my troubles started after I put Pointui on my TYTN. I've Hard reset once already, might have to do it again. Anyone have any ideas why this is happening. I also get occasional white screen, again none of this happened before Pointui.
I get the occasional white screen, and I've never installed the Pointui that you mentioned.
Well, I just reinstalled the current HTC official ROM for the 8525, and without installing anything else, my buttons are still intermittent. I think it's the version of the ROM since the device is essentially "clean", correct?
The buttons seem to consistently function properly ONLY after I roll the scroll wheel. It's most definitely a software glitch.
edit to add: while randomly navigating around, I got the White screen.
Well, I've been on the phone with HTC, and AT&T's warranty department, and was basically told I could shove the phone up my a$$. What a POS operation.
Since my phone is out of warranty, they said if I wanted to do an "Out of warranty exchange", I could politely hand them $497, and they will joyfully ship me a replacement REFURBISHED phone. WTF!?!
In speaking with the warranty repair department, they said they would be HAPPY to take a look at it, and evaluate the problem, and call me with an estimated cost of repairs, of which the absolute minimum cost I would incur would be to the tune of about $129 - I was so appalled, I didn't write down the exact price. I told them I am 100% unwilling to give them money to fix a problem that I feel their software created, politely said goodbye and hung up the phone.
So, I'm essentially stuck with a phone that HTC / AT&T broke via their WM6 ROM update, and they're not willing to do anything (for free) to fix their mistakes.
My phone has suffered NO water damage, and no physical damage.
I did a ROM reinstall this morning, I did a hard reset (pushed the two dash buttons on the bottom cluster and held in the stylus reset button), and the only way I can make the cluster operate is to roll the wheel a few times, and then the buttons work (at least for one or two clicks, and then I have to roll the wheel again).
What a joke.
So, I guess I have to figure out how to revert to a previous WM5 ROM. Is this possible?
Everyone here is getting the same errors as me...the occasional white screen and so on. I've never tried scrolling the wheel to make the buttons recognize. I just hit the power button -> sleep mode -> power button and the buttons work again for a short time. LUCKILY phone is still in warranty and AT&T will ship me a new one <3 Buisness care...I'm thinking it's not software related because I installed schap's windows 6, on every last one of the hermes I've came across(About 10). Something might just be wrong with these hermes.
I have same problem with TYTN.... and what to do???
Okay - I bought a new phone over the weekend. As a last effort to fix the phone, I decided to google my problem, and I actually found the solution in the first link I clicked on. I feel pretty stupid, actually.
Slide your keyboard open, and look at the backside of the screen. The phillips screw at the bottom left of your screen - try loosening and/or tightening that screw. Mine was loose, so I had to tighten mine. My wife dropped my phone a week after I bought it (well over a year ago), and I guess the screw eventually worked itself loose.
My button pad now works like it should.
Guess I'll be taking my new phone back to the store and just keeping the 8525.
Did someone knof will that repair if i downgrade WM6 to WM5?
same thing is happening to my X01HT, wheel then it works for a few times and then it stops agian, wtf!?
WM5 downgrade did not resolve front buttons problems
ivanish said:
Did someone knof will that repair if i downgrade WM6 to WM5?
Click to expand...
Click to collapse
I have had the same problem for quite a while now. I upgraded from the official WM5 that came with the TyTN to the official WM6. After a while the buttons on the front started to be intermittent. As well as the memory card "disappearing" and QWERTY keyword randomly dying (resulting in display fixed to landscape mode), both resulted in a hard reset to resolve. Anyway, to cut a long story short I contacted HTC who said they would repair the problems under warranty (as it was still in warranty) but due to my very misfortune the device suffered liquid ingress THE DAY BEFORE I SENT IT OFF!!! Thereby voiding the warranty (as notified by HTC after inspecting the device).
So, I would have to sort this out myself. I tried various unofficial ROMs, all of which work "for a while" (maybe a day or two) and then go back to being intermittent, and then not working completely. I have also used a WM6.1 ROM which seemed to work for a lot longer, but then stopped working just like the rest.
As of today I finally downgraded from WM6.1 as I was reluctant to do so before as I love some of the new features of WM6.1. But I took the plunge to see if it would resolve the button problem, as it was becoming a pain not having those buttons working. And the answer is........NO! After just a few minutes of me setting the device up the buttons ceased working.
I find the problem quite strange. I am a computer professional with an electronics background, and I am not convinced the problem is either software or hardware related (i.e. I am not convinced which is the problem). I have dismantled the phone on two occasions and all connections are connected perfectly. I have changed the ROM numerous times and tried different version of WM but all to no avail. One of HTC's solutions is to check whether a button is stuck, but all buttons are fine.
I have recently purchased Tomb Raider for Pocket PC, and within that game I have on numerous occasions "lost" the front buttons (on the occasions that the buttons were working). I happen to play about with other buttons, and after pressing the Comm Manager button all the front buttons returned to working order (but then they would stop working again shortly after). I tried this numerous times in Windows Mobile (6.1) when the buttons ceased working and it did not resolve the problem, however it still does in Tomb Raider.
After downgrading to WM5 I have noticed that with every power on and power off all the buttons and lights works correctly (in WM6.x if the buttons had ceased working then the lights would remain on even when in standby). So, it would appear in WM5 you can restore the buttons functionality by pressing the standby button twice (once to turn it off and once to turn it back on).
So, I am puzzled. Is it hardware or is it software? Any ideas? Is it a driver issue? Is it not informing a chip somewhere to power up the buttons? Is it a loose connection? Who knows? HTC certainly will not tell me (obvisouly because they want me to pay for them to repair it).
So, any ideas?
Adam
BTW the memory card problem and QWERTY keyboard problem were resolved by using an unofficial ROM.
Check that the "ok" button next ot the jog wheel is not stuck. Seems mine is, need to open the phone up and fix it.
I actually do not have problems with the D-pad but I'm getting problem with the Answer(green) and Hang Up(red) button...
Anyhow... anyone has a solution since then?
similar problems
hi i thought i would join this discussion as i have been having similar problems with my tmobile vario 2. i had it for a year with no problems and then the day i upgraded it to an orange tytn II the bottom buttons stopped working. i have taken the whole phone apart to check connections and everything seems fine and when i put it back together the buttons work fine for about a minute and then stop again. i have been tearing my hair out, i still have the original wm5 installed that came with the phone and before it stopped working it had been kept very well and not been knocked or dropped or anything. All the buttons on the top and side and the control pad and center button at the bottom work the only buttons that dont work are the 6 at the side of the control pad which pretty much renders the phone useless as a phone.
IF ANYONE SOLVES THIS PROBLEM OR HAS SIMILAR EXPERIENCES PLEASE CONTACT ME!!

HTC Vogue/Touch - Hardware Buttons Not Working

Hi,
Three of my hardware buttons have stopped working. (Green/Red/Camera). I can tell they are not physically broken, because if the backlight is off pressing them turns it on.
I have done a hard reset of my phone, and these buttons still do not work.
Does anybody have any idea what the issue might be? And how I can fix it??
Thanks,
Have you installed any new programs recently? Re-flashed to a new ROM?
I tried out PointUI, which I think is what did it. I did not flash to a new ROM.
I did a hard-reset, so I would assume anything PointUI did should have been undone?
Update:
I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.
I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.
nayr2 said:
Update:
I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.
I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.
Click to expand...
Click to collapse
Nayr2,
I'm having the same problem, but it's only intermittent. I will let you know if I find the culprit. I just soft reset and they are working again. It seems to work for awhile and then they just stop working... Weird. I'm using OMJ's WM6.1 107.3 ROM. What programs have you recently installed?
DJ
I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.
Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.
nayr2 said:
I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.
Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.
Click to expand...
Click to collapse
Storage Card working fine... I did have some strange corruption issues with my storage card on some earlier ROMs... I'll look into it.
DJ
I'm having the same issues as the rest of you. The only program that I did install was PointUI. After removing it thats when it started acting up. When its off it won't charge and then when you try to turn it on it won't react to the power button.
Something with PointUI because I just installed it on my Tilt and it's doing the same thing.
I had the same issue. But I am sure that's hardware. Those three buttons stopped working. And in order to turn on the phone when it's shut off, I need to take off the battery and put it back in. Otherwise, the power button didn't work.
When I tried to update the ROM to the latest Sprint version, the update failed and my phone was totally dead. I looked into the forum and tried almost every effort but still couldn't bring it back to life.
I then got a new one.
Mine did the same thing, I had to get a new one.
i have the same problem on samsung omnia
did anyone find a fix for this?

All 5 buttons next to D-Pad don't work - any ideas?

With my Tytn (HTC) the red and green buttons dont work, together with the buttons next to them. All other buttons, including the scrollwheel and D-Pad work ok.
I flashed it a couple of times with different ROM's, but this doesn't affect the buttons, so I suppose it's a hardware problem (HT629).
This has happened once before a month ago when I had put the phone in my backpocket. It started working again after a couple of days. Now it doesn't seem to start working again. My best guess is that it has something to do with humid air, but that's a long shot.
I couldn't find any relevant posts regarding this specific problem, so maybe someone has any ideas?
Thxs.
yo
i had the same problem ,all front buttons didnt work so i pull out MicroSD card and reflash device without it and it helped/
cheers
He pksred,
Thxs for the idea. Unfortunately in my case it doesn't work. Reflashed without any result
Does anyone have other ideas. I'm not looking forward to open the phone in the remote hope I find some loose connection.
i got the same problem. all front bottons doesnt work. it used to work after i press the ok botton but now its not function at all.
did you Guys Drop it or something?
If you Hard Reset and the buttons don't come back its possible The Dpad is no good. You'll have to buy a New one and replace it or send it back to Cingular for replacement.

HELP! Touch screen no longer working!

This morning, my touch screen suddenly stopped working. Hardware keys are still working but device is not responding when the screen is touched. Already tried a hard reset but no success, now I am stuck at the align display screen. Also can no longer get to the bootmenu, so can't reflash my device! Any suggestions on what's wrong or how this can be fixed? Thanks for any help!!!!
I'm curious
Didn't you see any spots (like oil spots on the water) to the touch screen ?
I had the same problem .I replaced the touch screen and the phone is working again .
No, nothing, was working fine at night, when i woke up just randomly stopped working. The display is not cracked or anything, so wondering whether a screen replacement will do the trick? ALso strange that I can no longer get to the bootscreen to enter HardSPL...
Had the same problem, the issue (with mine anyhow) was the digitizer, which is an overlay that sits on top of the actual LCD screen to give it touch capability....
good post here
http://forum.xda-developers.com/showthread.php?t=392301&highlight=digitizer
I had a similar problem,
To get past the Align screen I had to apply pressure to the top of the screen opposite side of front facing camera - then use the screen as normal
I reflashed the original rom (manually getting to bootloader) - it worked for a bit but ended up sending is back to 02 for repair.
All they did apparently, was to reflash the ROM again and its been working since.
Had the same problem a couple of times a while ago, when i was trying out WM6.5.
All buttons worked but not the touch screen. Never really found out exactly what the problem was, but the first time I managed to get it working again by resetting the alignment:
While gps button pressed (under green button), press center D-pad button this will bring you to alignment screen.
The other time the "alignment trick" didn't work, but i got it working again, after flashing the original ROM couple of times. (And doing hard reset between each time)
I think I used this ROM
You say you can't get to the boot menu, do you run hard-SPL?
most likely its an hardware issue - had this one too, of course out of nowhere!
flash with original rom and if you cannot align screen (as the hardware seems to be broken) send it in for repair. it will be under guarantee, if screen isnt broken.
I had similar problem, I passed the alignment but i had a huge offset in the touch.
I replaced the touch screen and it solved the problem.
You can find it in ebay for 1 US $.
nogge69 said:
You say you can't get to the boot menu, do you run hard-SPL?
Click to expand...
Click to collapse
Thanks for all the help guys!!! I do run hard-SPL and have flashed many ROMS - just don't know why it won't enter the bootscreen anymore when I reset the device and press the camera button. Did manage to upload original ROM again by using activesync, now trying to restore original hard-SPL so I can send off the device for repair.
Hi, i had also the same problem, i find a threat in the internet... try to push the upper corners on the device with your fingers and then tab on the screen to see if the problem solved.
I had the same issue.
Its more than likely your digitizer. I tried flashing 100 different roms but always stuck at the align screen stage.
I actually have the barely used digitizer if anyone wants it (for a few dollars of course hehe) My mainboard died a couple of weeks after i installed the digitizer.
needless to say i moved away from the ****ty build quality of HTC to the MUCH better build quality of the iPhone.

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