Database Users

Bad sound quality

There was a thread here about that the voice from the earpiece is distorted. I experienced to have a similar problem. From the first day the sound was excellent but in 2 months it changed to distorted and then become very-very weak. At the same time the sound was good if a loudspeaker is on or if the hands-free is connected. Thus, I supposed that the contact becomes bad. To fix it, I disassembled the device. The *.pdf-file how to do that is included (33 megs). When the contacts were formed so they touch firmly the corresponding places on the printed board and the device was assembled, I heard nice voice from the earpiece.
So, in some cases the problem with the sound may be due to weak contacts. I suppose the contacts may become poor because the material for the outputs on the earpiece is not so elastic plus influence of vibration from the vibromotor plus influence of humidity.
Backup the system before disassembly because during this the backup battery may discharge completely!

Sorry wasn't logged on...

Thanks a lot I got this problem long time ago but I don't know how to disassemble it so I always try to shake it to fix ......

Great ! Very useful
Thanks

thanks for the guide..... very useful

Where can I find the 33meg pdf? I need to disassemble the device too...
regards

That is what I thought th first time I opened my MDA Compact! Believe me I am the very first one I did when the device first came out! After lots of research let me tell you this:
IT IS NOT THE CONTACTS! IT IS THE SPEAKER! The membrane is of low quality when you open the device and "fixing" the contacts it will only make it to work for a few phone calls up to a couple of days at most! The speaker is burnt by the high amount of volume the motherboard of JAM gives to the speaker! If you want to solve your problem then you ll have to find a Nokia Center and buy a speaker for a Nokia 6610! Nokia 6610 and HTC Magician have exactly the same speaker! The only thing you have to do is to change nokia's black cloth ribbon on the top of the speaker with HTC's black rubber get it into your magician and there you are! You have a perfect sound again! My only advise is to use the call volume just a click less than the maximum volume so you won't blow away your new speaker!
I dissasembled and reassembled my MDA compact more than 11 times trying fixing the contacts with no permanent result! After replacing the speaker with a Nokias's 6610 speaker everything seems to work like a dream for at least a month now! :wink:
Its much more easier to get Nokia's spare parts than HTC's! The speaker cost me 18euros!

any chances you could post us nice pictures of these manipulations ?

I would love to do that but please I don't think that my magician could survive one more disassembly! :twisted: In case of replacing a friend's speaker next week who has the same problem I will make sure I get those pics! Magician is extremely easy to be taken apart! The only hard parts in the removing process are the upper backplate which has to be removed very carefully in order to be fitted back in its place afterwards and the front faceplate where you will need something very thin like a thin knife or even better a razor to take it away from the black plastic on the sides! :wink:

where is the link to the pdf
Hey guys,
I cannot see the link to the pdf. I need to disassemble my Jam too.
Thanx, Martido

Sorry, I found it. Just woke up....

Oh, thank god, I'm not the only one, with this problem. But first i have two questions? Will i loose my warrenty when i open the device? Can O² discover that i opened it?
Did this contact fix solve the problem entirely, or not? Because katsj says the problem is the speaker!
Thank you in advance, such a great community!
Bauer
Edit:
I read the PDF File and i have to say .. this is simlply impossible! You can cause so much damage .... i dont know where to begin. One small mistake and you can't forget your PDA. I think this is highly to dangerous. Is there no easier way to solve the problem ... some ideas??
Or do the pictures lie and it isnt that complicated??
Bauer

My sound disappears during call...
Strange, during a call after a few minutes my sound disappears. I can hear the other caller, the other calleer can't hear me anymore...
But now I found a strange solution: when I pull up the volume button n the left a few times (it was already at maximum!) my sound is back!
Has anyone the same experience or a better solution?

I think when you pull up the volume there is this small tone and you hear this tone from the loudspeaker.
After you hear the tone, you cant here anything again, right?
I'm driving really crazy, i loved this XDA Mini since this prob occured and i want to find a solution as soon as possible ! I really dont know what to do
When i push against sd-card slot from inside, i hear everything .. again, so this is just a really small prob ..
I hope sb. find a solution quickly otherwise ... i dont know
Bauer

JackBauer said:
I think when you pull up the volume there is this small tone and you hear this tone from the loudspeaker.
After you hear the tone, you cant here anything again, right?
I'm driving really crazy, i loved this XDA Mini since this prob occured and i want to find a solution as soon as possible ! I really dont know what to do
When i push against sd-card slot from inside, i hear everything .. again, so this is just a really small prob ..
I hope sb. find a solution quickly otherwise ... i dont know
Bauer
Click to expand...
Click to collapse
I think it's a contact problem, so maybe the problem isn't that small... I don't want to open my device.
I don't think it has anything to do with the ROM or with the software.
(I wish it would, then there would be a solution in the end)

I had this problem too and found a fix:
I assume that while you are making a call, there is no audio from the earpiece. While on the call, adjust the volume up or down with the volume slider button. if you hear faint beeps and faint audio right after the beeps, your earpiece is working but there is a software glitch caused by the headphone jack.
Reset your device. Make a call (i.e. to your voicemail) and make sure there is audio incoming. Connect the (wired) headset. Disconnect the headset and you shoud now hear audio from the earpiece. You may have to reconnect/disconnect the headset a few times.

thanks
thanks for the pdf. ill check it right away!

U ROCK
THX GUYS>>>U ROCK...........I was soo worried.....
thx again..

Thanx dudes for the nokiaspeaker tip!
Just received my on ebay ordered nokia speaker and within a few minutes I fixed mine magician thanx to the pdf & already gainted knowledge on this page!
I bought this phone a year ago for a very nice price because of the damaged speaker and now at last I repeared it just for €3,- (instead of sending it to Orange risking over €100; I`m Dutch ya know )

hi guys...pulling this one out from the past....my magician has all the symptoms above, but with no luck, the replacement speaker did not do the trick...any other ideas/details/downloads....anything to get the audio back???\
BTW, i can hear glitches of sound if i play with the volume tab. That is to say, if i push it up, i hear the tone "ding" and i can hear the voice on the other end for a split second! So i must be close, no????

JasJar Broken

Hi to all,
i'm in a deep trouble with my jasjar, after 2 months of work it simply stopped to use internal speaker & mic for phone calls, but it plays the usual ringtone...
it can't play mp3 and so on, but it plays the ringtones but not the alarm or sms things... so my question:
is the speaker really broken or what?
i noticed that sometimes with jasjar in portrait mode it works... no way in landscape, so i was thinking of some electrical connections between the lcd and the turning pieces...
i'll probably return to the assistance but i'd like to know your experiences...
sorry for my english and thanks to all in advance.
--
so long and thank for all the fish
--
matteo

Doesn't seem like a hardware problem. Did you try doing a hard-reset? Just press on "clear storage" in programs. Should restore your device to factory state. Hope you have backed up your PIM data through activesync. If you haven't then just copy the pim.vol file on your device to your computer. You can replace it after a hard-reset and all your PIM data will be restored.
Post your results here after the whole process.

universaldoc said:
Doesn't seem like a hardware problem. Did you try doing a hard-reset? Just press on "clear storage" in programs. Should restore your device to factory state. Hope you have backed up your PIM data through activesync. If you haven't then just copy the pim.vol file on your device to your computer. You can replace it after a hard-reset and all your PIM data will be restored.
Post your results here after the whole process.
Click to expand...
Click to collapse
i forgot: i've already tried an hard-reset and then a rom upgrade.. nothing seems to change...
it sounds strange to me too, cause the speaker is not gone at all, but it is a difficult thing to manage ...
what about electrical connections between the screen and the keyboard device? is it possible that it screwed up from a turn to another?

Matteo,
When my speaker and mic did not work (and ringtone did work!) I tested the sound with the wired headset. Everything worked.
Then I pulled the headset out again and the speaker sound is back. So it was a contact. But it felt like a software problem.
The Jasjar thought that my headset was still in.
Even the "speaker on" button did not react.
Does it change in "speaker off" when you click it during a call?
I think it will help to plug in and out the headset.
But give it a shot.
Huib

^ that's exactly what happened to my old imate jam. I did this and it worked! As far as i can remember, i was on the plane (14-hour flight) while using the jam as my mp3 player, the battery just died (after warning ofcourse) and when i tried to power it back on, the speaker is messed up.

pinoy said:
^ that's exactly what happened to my old imate jam. I did this and it worked! As far as i can remember, i was on the plane (14-hour flight) while using the jam as my mp3 player, the battery just died (after warning ofcourse) and when i tried to power it back on, the speaker is messed up.
Click to expand...
Click to collapse
Then it could be a software error in stead of a loose contact.
The PPC thinks that the plug is still in and needs "reprogrammed" by putting it back in and pulling out?
The fact that the "speaker on" button can not toggle itself anymore is a clear signal. In my case it could have been, because I pulled it out while Skype was hanging, so again no option to "tell" the Jasjar it is pulled out?
But of course an ordinary loose contact is still possible?
Huib

herpi said:
pinoy said:
^ that's exactly what happened to my old imate jam. I did this and it worked! As far as i can remember, i was on the plane (14-hour flight) while using the jam as my mp3 player, the battery just died (after warning ofcourse) and when i tried to power it back on, the speaker is messed up.
Click to expand...
Click to collapse
Then it could be a software error in stead of a loose contact.
The PPC thinks that the plug is still in and needs "reprogrammed" by putting it back in and pulling out?
The fact that the "speaker on" button can not toggle itself anymore is a clear signal. In my case it could have been, because I pulled it out while Skype was hanging, so again no option to "tell" the Jasjar it is pulled out?
But of course an ordinary loose contact is still possible?
Huib
Click to expand...
Click to collapse
I dont think this is the problem....he's reflashed the rom, done a hard reset...nothing has helped
I guess your hardware has indeed coughed up!
S

OK, then still we have not heard from Matteo, if he tried to move that plug in and out.
If he hears the ringtone and cannot speak/use the mike then he can be concentrated on that plug. Certainly if his wired headset works.
But if he reflashed we can be sure it is no software. (Still after reflashing some settings remain intact. )
Right/wrong?
At least in my case, with the same symptoms, it worked.
Huib

Hi man, thank u for ur reply...
u'll probably won't believe to me but when i saw ur post i did the plug in&out trick with the wired headset... nothing changed.
Today after some bluetooth problem with my old jabra it started again to work perfectly.. sounds strange? sounds impossible but that's it....
maybe the wired connector was having problem, but i think there is a more complex situation, maybe somethin' about the software but i can't say that for sure...
i didn't try yet a reset or so on.... i'm scared
thank u all guys, u'r the best...!
--
so long and thank for all the fish
--
matteo

Matteo,
I am happy you solved it.
It is always a problem to start a discussion with the supplier about problems like this.
Good luck in the future!
And Buon Natale e felice anno nuovo
huib

JASJAR PARTS
I have a complete JASJAR worth of parts available.
Complete motherboard, not working
Complete screen, LCD is cracked, works, with 5% of the screen bleeding.
Full case, no cracks.
Speakers, mic, camera, etc.
All covers in good condition.
I will probably part them out soon on Ebay.
I used this unit for parts to build up another good JASJAR, but it may be useful for someone.
Tim

Re: JASJAR PARTS
tdrager said:
I have a complete JASJAR worth of parts available.
Complete motherboard, not working
Complete screen, LCD is cracked, works, with 5% of the screen bleeding.
Full case, no cracks.
Speakers, mic, camera, etc.
All covers in good condition.
I will probably part them out soon on Ebay.
I used this unit for parts to build up another good JASJAR, but it may be useful for someone.
Tim
Click to expand...
Click to collapse
Hi Tim!
I really need one d-pad button (if it is a seperate thing then the big one without the center button). If you can sell it to me, please send me a mail.
THX

FWIW, my Jasjar has been acting strange lately with sounds. The other day I thought my speaker was toast and found that, upon going into Sounds & Notifications, all the checkmarks for sound were unticked. Turned the sounds back on and, wow, they worked.
All my mailboxes disappeared yesterday (Besides Hotmail, Outlook, Texts, MMS), so I think WM 5 might just like to play tricks with the registry. It's a long shot, but check those sounds & notifications settings - it saved me a heart attack.

Again.. Speaker Gone
Hi to all, first of all happy new year.
After several days without problem my jasjar re-started to think it's headset is still plugged-in.
No sound except for the ringtone. No effects on the speaker on in call...
Obviusly the plug-in plug-out trick of the headset doesn't help.
So, if it worked for several days it's not an electrical problem.
Hard-reset doesn't help... is there a way to tell JJ to not use the headset or something like that?
what do u think about?
thnks to all
--
so long and thank for all the fish
--
matteo

It's seems like your headset jack is creating the probelm. The only way right now is to send it for repair. Unless you can do the repair yourself.It seems like the headphone jack , one of the contact point is connected telling your JJ that there's a headset inserted. I might be wrong though.

Thank for your quick reply,
is it possible to do some software trick to disable at all the headset?
or is it possible to attach another jack with pin connected in some way to tell JJ to not bother...
--
matteo

SOOOOOOOO Frustrating
I have the same problem and cannot get my sound back!! I am able to take the Universal (XDA EXEC) apart, and can access the headphone jack, but i cannot tell what it is that I need to change to get my sound back, If anyone has some insight, please help out, thanks

Sound problem

There is no sound. I plugged in the head phones and i can hear out of that, but when i unplug it, i get no sound. It's like its still plugged in. Can anyone help me, or has anyone else experienced this?
sorry i have an o2 xda neo

Might be another instance of a known design issue with Prophet. Many people have hit this problem - mine did this and needed to be returned for repair.

Try putting the headphone jack in again and then out. Repeat like this for a while and your sound will come back on. If it doesn't, repeat faster.
This is a known issue where the sound disappears. Basically, a switch needs to be flipped for the prophet to know that the headset is out. Sometimes, this switch doesn't get flipped and the prophet thinks the headset is still connected, while actually its not.
If my solution sounds a bit crazy, it is...but its the only way and you don't need to send it in for repair. Search around and you'll find the same solution everywhere. People have also used a safety pin. But best is the headset jack itself.

How long mate? 2 hours? 3? I wish it had worked that way. I tried everything... still no sound. I think it is a crappy hardware. I think HTC should collect all prophets... I mean if it were a decent company.

Its just a little lower quality hardware, I agree.
If that doesn't work, try soft resetting. If that doesn't work, try hard resetting.
Its better to try all options before sending it in to the service centre, where it'll get screwed around and probably be kept for 2 weeks or something, due to "unavailability of parts"..

It is not working, removing and inserting again n again, some other method, i will have to try to open it, as it is not under waranty and it is also without bill, plz suggest me something

This seems to be a major problem with the HTC Prophet as a whole regardless of the branding. I have returned mine to Orange for a replacement, they confirmed that it was hardware failure. I thought that I might have just got unlucky with a bad batch, but looking across the NET and here, it appears that all brands based on the HTC Prophet are failing.
Obviously, shoddy manufacturing, I guess HTC did a little penny pinching with the speaker system.

I have same issue with my dopod 818 pro the plug and unplug trick did not work for me I have to send my to http://www.PocketPCTechs.com they have the device repaired for me now my device is back to business now..

I have the same problem here but i bit different... i was using an external speaker system, when i unplugged the jack from my spv m600 i did't get any sound the only sound i have is when i receive a call then i hear the ringtone but when i pick up i don't hear anything and probably the other side doesn't hear me...i tried to put the jack in and out but no results now i am obliged to use my phone with the headset...

same problem...solved!!
hi, today i had the same problem...no sound at all after i unplugged an external sound system. I plugged again the 2.5mm and unplugged it very fast a few times untill i got my sound back!!!
good luck
pixie

My m600 has been back to Orange for repairs for this problem. Works again perfect now.
Robin

PhoenixAG said:
Try putting the headphone jack in again and then out. Repeat like this for a while and your sound will come back on. If it doesn't, repeat faster.
This is a known issue where the sound disappears. Basically, a switch needs to be flipped for the prophet to know that the headset is out. Sometimes, this switch doesn't get flipped and the prophet thinks the headset is still connected, while actually its not.
If my solution sounds a bit crazy, it is...but its the only way and you don't need to send it in for repair. Search around and you'll find the same solution everywhere. People have also used a safety pin. But best is the headset jack itself.
Click to expand...
Click to collapse
I had the same problem today, googled, found this thread, followed your solution..... and it works fine again!
Thank you very much!

DrStein666 said:
I had the same problem today, googled, found this thread, followed your solution..... and it works fine again!
Thank you very much!
Click to expand...
Click to collapse
Does not always work.
It did not do the trick for me for sure. Orange had to repair it for me.
Robin

sound problem fixed by yourself
Hi all!
very easy! Just plug-in and plug-out hand-phone abit strong, it will get back!
lucky!

Thanks !
Worked for me !
Youpy

help! no sound

hi
i have a cingular 8525. i have no sound out of the loudspeaker and when i connect a USB headset i dont have sound either. i replaced the speaker thinking that it was that if anyone could please help me.
thanks
brandon

djstimpy said:
hi
i have a cingular 8525. i have no sound out of the loudspeaker and when i connect a USB headset i dont have sound either. i replaced the speaker thinking that it was that if anyone could please help me.
thanks
brandon
Click to expand...
Click to collapse
Welcome to XDA-Dev
Not enough info given.
Is there any sound at all out of wither speaker for any function whetjher it be phone / notifications etc etc.
Did you ever have any sound and if so when and how did it stop.
Have you done a HARD reset or not
Did you flash a new ROM / install a new programme and so on
Mike

i get sound out of the head speaker when calling but when i change over to loudspeaker it doesnt work. well i bought it used n it had this problem. i have done a load of hard resets and ive changed the rom so many times but nothing has yet worked.

djstimpy said:
i get sound out of the head speaker when calling but when i change over to loudspeaker it doesnt work. well i bought it used n it had this problem. i have done a load of hard resets and ive changed the rom so many times but nothing has yet worked.
Click to expand...
Click to collapse
Hi
Well I just looked at the board again (it's been a while). Unfortunately, in my view, it is not possible to work on the speaker circuit other than in very crude fashion. The board is multi layer and hence you cannot trace the connections easily, if at all without a diagram. Checking circuit integrity is virtuallty impossible without proper test equipment. Even repair shops won't bother - they will just get a new board. Another frustration is that it is very difficult to work on the circuit whilst it is switched on.
So after that ramble, I'm afraid if you have checked the new speaker and it's connector block then there's not much else you can do. It is possible that part of the circuit is blown, possible through a dodgy mini usb connection!
I would certainly believe it to be hardware if you've done hard resets and tried different ROMS. In fact any ROM should work.
Mike

i was afraid of that =( well i guess i got screwed on that part thanks for the info.

Strange sound issues (this is a tough problem!)

Hey all, im glad this site is up its been great finding what i can really do with my wizard!
here is he issue im having. the wizard has 3 different speakers and 1 microphone. 2 side speakers (used to play music, or speaker phone) and the 1 main speaker (used for hearing calls). none of the 3 work when im making calls, listening to music, alarms, or any of the "screen click" sounds and the microphone doesnt work on phone calls or note recordings. however, the one time the speakers do work is when i have an incoming call, i tried listening to see which speaker its coming out of and it sounds like all 3. the headphone jack still works so thats what ive been using. pressing the speaker phone button while on a call (that i cant hear) doesnt do anything, the UI doesnt show any change or switch to indicate its changed to speaker phone and the "speaker on" button doesnt change to "speaker off" like it used to.
originally i thought this was a ROM issue, i was using the manufacturer's ROM (cingular 8125, unlocked for tmobile service) so i followed the lovely tutorial and switched my phone over to the t-mobile 2.26 ROM. this had no effect, so I then upgraded to XDA's WM6 ROM and while i love this new ROM it still did not fix my sound issue.
im stumped, any help anyone can offer would be great. I wanted to post here before i crack it open to look at all the insides.

same problem!
I'm having the exact same problem! I just noticed the problem recently, when my phones alarm didn't sound. I'm running a custom cooked rom from mattk_r 318 kitchen, but I don't think the rom is the problem, as i am indeed still hearing sound from the head phone jack. I don't think the internal speakers are broken, as when a call comes, the phone rings, and the sound come out from the speaks as mentioned above!
Help!

dropped?
have you ever dropped your phone?
I have dropped mine a couple times and thats the only cause I can come up with. But this never seemed to be a problem until recently.

no major drop recently.
i havent really dropped it recently at all.and for some reason i dont think the hardware is the problem,because i tryed voice recorder,and it records my voice and i can play it
back through the headset.so that confirms that the mic and both spealers work (rings
when incoming call). i really dont want this to be the downfall for my wizard! is there
any key registry entrys for sound maybe that we could have a look at? btw my wizards a G4 if thats makes any difference.
please help!!

mine is a g3, if it were a software issue then reflashing should have solved it. right? i dont know enough about the internal workings of the wizard to know what a flash actually does.

?
Anyone have any ideas on what I can try?

Well, a flash is an OS upgrade/downgrade. It contains drivers, programs, registry settings, things of that sort. Sounds like your problem is hardware related, nothing to do with the OS itself.
I assume the warranty on that baby has already expired, so you're pretty much on your own.
Two options come to mind:
1. The obvious... buy another Wizard
2. The not so obvious... buy another Wizard with a broken screen and take all of its guts out and put them in yours.
A third option also exists... (ther's always a third way)
Mind you, this is for INFORMATION PURPOSES ONLY! In no way do I condone the below mentioned method.
Get a new line of service with Cingular and buy the Wizard to use with it. Exchange their boards, swap the IMEIs using the Wizard Service Tool utility found on these boards, cancel the line of service and return the "new" Wizard.

Sound issues
I have had a similar problem but located my problem to the microswitch which is in the headphone socket. Might be worth trying pulling the headphones in and out a few times to see if it allows the microswitch to release (if that is the problem?)
Steve

The wizard is magic
Some how my wizard seemed to repair it self. Its sound is working again...i didn't reflash or do anything special....weird. I think its because the phone had a good vibrate....ive got one of those speaker docks for the wizard..i put it in there...got a phone call and talked and stuff...but while it was in there (with the mic plugged it) it vibrated alot...maybe that flicked the switch mentioned above?
weird..this phone never ceases to amaze me. I just hope it doesn't happen again... because it appears to be emerging as a problem as the wizards get older?
Keep up the good work guys!

LOL!!!!!!!!! its so simple and yet so amazingly smart
wow, Steve you are the most amazing person EVER!
I put the headphone piece in about 1/10 of the way and slowly made a swirling action as i slid it all the way in, clicked the start button on wizard and i heard the "click" for the first time in a month!
Thanks!

I tried different options to get my sound back, no luck so far
Problem started after using the headset-connector to connect it to an FM-Transmitter.
After reading this thread, my guess is that the "micro-switch" is in a wrong position. So I opend my MDA, but can't find any "switch" in that connector.
Is there some more info about that connector, a connection-diagram perhaps ?

what worked for me was inserting the headset jack in roughly, robbing each side of the headset jack to try to hit the "switch". that might work for you.

Yes!!! Thank you a lot!
I have the same problem, no sound in my speakers, just vibrate and sound in handsfree. I figure out that this micro-switch could be the problem, but I haven't know how to solve it. Thank you once again, I love my SPV!! and this community.

Fixed!
Woohoo!
This problem just cropped up for me on the weekend.
Thankfully it wasn't long before I happened across this thread.
About a minute of persistent jiggling the microphone jack did the trick.
Thanks!