Database Users

T Mobile says i need to contact HTC to get my unit warranted

I purchased a T Mobile MDA to use with my Cingular/ AT&T service. The unit so far has been nothing but problems. I barely if anytime get reception in my basement whereas my Nokia 6620 got it.
My battery life is horrible i charge it and leave it overnite and when i get up after about 10hrs it is at 20%. Nothing is on i did a soft reboot and then charged and removed from charger. No wifi or bt is on. I decided to update to the cingular rom from summit to perhaps get a better reception and also was told if i flash when my battery is at full capacity it tends to give better battery life. I got none of that, just a cingular logo at startup.
I call T Mobile and they ask for my # but i say i just use the phone as a PDA so i couldnt mention reception problems. They said i have to call HTC to get it replaced.
I really was looking forward to owning a ppc and now my experience is horrible. I now want to get the universal but thats about 300$ more so i may just have to go back to my Nokia.

I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)

Ya, It came with a sim card. But i am not using it since i have cingular service with my phone.
The store does provide returns upto 14dys of purchase, but i am around 30dys of purchasing it.

sh500 said:
I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)
Click to expand...
Click to collapse
here in UK and the EEC we have it cushty, sale of goods act and the EU wide equivilant gives us very good protection as consumers
sadly the rest of the world has yet to catch up

Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
I had to give my MDA Compact back about 3-4 months after purchase- no questions asked (and it was I whom caused it to die!)

So what are you going to do now?
I am experiencing battery drain too and I know the cause, just don't know how to fix it.

a ROM update will most likely fix the issues, but ask HTC if they will take it after you flash it i it fails first

sh500 said:
Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
Click to expand...
Click to collapse
Yep. Although the manufacturer warranties are actually in addition to your statutory rights as a consumer under the Sale of Goods Act et al.
http://forum.xda-developers.com/viewtopic.php?p=285301#285301

to quote from that post linked to above
Manufacturer’s guarantees are in addition to the rights conferred on the customer by law. ‘Statutory’ rights are against the seller NOT the manufacturer and any guarantee cannot take away your statutory rights.
You also have rights from The Sale and Supply of Goods to Consumers Regulation which were brought out on 31 March 2003. Instead of a refund you can ask for a replacement or repair. If goods become faulty within the first 6 months of purchase it is assumed they were faulty when you got them. Within the first 6 months the trader must prove that the fault was not there when he sold you the goods. See www.consumerdirect.gov.uk for further information.
Click to expand...
Click to collapse
the second paragraph refers to the europena legislation but be warned, you can only apply one law or the other (sale of goods act).
if you go down one route, you cant then change to the other if it becomes easier.
the basic thing to remember, is that goods must be sold fit for the purpose.
to me, that means working order (bar accidental etc damage) for the length of my minimum contract

Why didn't you get a Cingular 8125?

ZzFDKzZ said:
Why didn't you get a Cingular 8125?
Click to expand...
Click to collapse
I kinda agree but I DO so much prefer the black MDA keyboard over the hard to read 8125 in the glare (at least for me)
Steven

well i will tell yo why you gotta go through htc to get your waranty. and it is simple. You are using a tmobile fone with cingular. there for you cant get it insured through singular. The same thing happened when i brought my se w600i to t-mobile. and then i got water in it. go figure. now i have a t-mobile mda and i love it. best thing i would suggest is to get a phone that is with your provider. less money in the long run

well i got a deal on the mda for 300. so i went with that instead of paying 450 for a 8125 on ebay.
but, i got a freind account info that has tmobile. i will try calling and using his info to get it fixed.

My experience. I had problems with my unit, phone up TMobile, they asked me to contact HTC, I did, I have the problem solved, within a week (actually 2 problem solved within 2 weeks)

Barred phone - any way to use it again?

Hello,
I bought an O2 XDA Exec off ebay which turns out to be barred, since it had been subject to an insurance claim. O2 verified that the IMEI number has been barred and that will apply across all networks.
Does anyone know of any way to be able to use the phone again to make outgoing calls? can it be given a new IMEI number?
Right now it works fine for GPRS(!) web access with a T Mobile SIM, but not for outgoing voice calls. It is also a nice satnav system.
Thanks for any advice before I have the discussion with vendor on ebay.
Richardracer

In the UK, changing the IMEI is illegal, so it's a bit dodgy getting into that.
I believe there are tools available, but who has them, and where they can be found I honestly don't know. I do know that many Turkish users have the problem that IMEI numbers have to be registered with the telecoms authority to work, so they sometimes change it themselves to save the hassle.
I don't know if that tool works on the Universal.
I would say the best bet is taking the issue up with the seller as this is something that should have been mentioned in the auction, and if the device was not lost or stolen, perhaps O2 need to get involved for them making a fraudulent claim.

Richard, it's not merely a bit dodgy, in the UK, it's very dodgy. Helping or advising you about this is potentially dangerous for us Brits.
http://forum.xda-developers.com/showthread.php?t=276851&highlight=sore
There are ways, but frankly, take it up with eBay or the seller if you didn't know what you were buying.
V

Thanks for advice, no desire to break law
Gentlemen,
Thanks for prompt reply. I have no desire to do anything illegal, so i will go back to my ebay vendor and take up the issue there, rather than take a risk with doing anything illegal.
In meantime, I will live with a lovely tomtom 6 display and VGA internet access!!
Regards
Richardracer

Well, the phone can be very well stolen. I think you can file this issue up with eBay, or probably launch a police report. How much did you pay for that phone? I hope you can get your money back.

richardracer said:
Gentlemen,
Thanks for prompt reply. I have no desire to do anything illegal, so i will go back to my ebay vendor and take up the issue there, rather than take a risk with doing anything illegal.
In meantime, I will live with a lovely tomtom 6 display and VGA internet access!!
Regards
Richardracer
Click to expand...
Click to collapse
If you paid by Paypal then you need to start the dispute process asap to try to prevent them emptying the account...
Starting with an 'item not as described'....

IMEI Blacklisted!

Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.

dont know of any way to change the imei but
you could try to contact the police and ask their advice
being that it's usualy them who have the stolen phone's
imei's reported to and who have them blocked
i would likely have some advice

screen rotation icon for imate jasjar
after having my imate jasjar upgraded to wm-6, i lost 2 things, my video calling and the screen rotation icon. does anyone here in the xda family have a link that will restore my screen rotation icon back

Isnt that a bit off-topic harrio?
Thanks for the advice Rudegar but I have already contacted the police. They can find no record of a stolen phone with that IMEI and they even reffered me to the Mobile Crime Unit, who dont have any idea about the number being blacklisted. They recomended I talk to my network who said they cannot/will not do anything.

it would make sense to be that there would be some higher place to take it
to make sure that no phone company blacklisted phones of people who simunlocked and
left the company for the compatitions
maybe thats a thing to look into
first step would prob be to try another network sim to make sure that it's a general blacklist

Yeh I have tried. It seems to be blacklisted on most netwokrs but works on Orange.. strange? The funny thing is I bought the phone without a contract already unlocked in Hong Kong so there would be no reason for the network to even blacklist it.

In Australia, we have a "Telecommunications Ombudsman" who we can escalate matters to after exhausting options with our phone company.
Is there something like that for you?
It does sound unfair - good luck with it.
Oggy.

Contact the Citizens Advice Beaurau. There must be something you can do.
If all else fails get the police/mobile unit to give you some kind of written confirmation on headed letter paper that there is no ban on your number.
Send t-mobile a friendly worded but grievence stating email about there having banned your phone for an undescernable reason. State in it the dates and times of your previous calls.
Then get your hands on a legal 'Cease and Desist' letter template from somewhere and send something like this:
WITHOUT PREJUDICE: IMMEDIATELY CEASE AND DESCIST.
Dear Sir,
I am contacting your company (Herafter refered to as 'You') on behalf of *your name* (Hereafter refered to as 'The Client') to inform you that Your blacklisting of The Client's phone is unlawful. This letter calls for you to immediately cease and descist from all such unlawful actions.
Blah blah blah
You'll find templates and guidance for drawing them up on the net. Works much better if you can find the name of some applicable law to drop in.
Make sure you don't specifically state that legal proceedings will definately follow. State that if they fail to comply then legal actions 'may' follow and that their case will be refered to the business ohmbudsman, trading standards, and your local MP.
I should state right off the bat that I'm not a lawyer - I'm a medic. But I have found that cease and desist letters are sufficient to make most organisations instantly start behaving themselves.
Don't forget the 'Without Prejudice' statement - I believe it means something along the lines of you do not wish anything said in the email to harm your rights to compensation etc....It's a very lawyerly phrase anyway so it's always good to chuck in the mix.
You should be able to find guidelines/templates for cease and descist letters on the net
Good Luck!

Citizens Advice Beaurau? Never heard of them. Are they a British organization?
Just to clarify, here is what I've done.
Contacted my provider T-Mobile. Provided them with Receipt of purchase and a box. They did nothing.
Contacted the police. They have no record of a phone being stolen with my IMEI number. They recomended contacting my provider T-Mobile.
Contacted the mobile crime unit in the UK. They said that that I would have to take it to my provider also as only the mobile phone companies in the UK can unblacklist.
Anything else I can do?

Does T-Mobile UK have shops like in Germany (called "T-Point")?
The people there were always friendly to me and helpful.

Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB

wacky.banana said:
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
Click to expand...
Click to collapse
I have a hypothesis... it is only a hypothesis so please don't take offense. It can be tested, but maybe not easily. Here it is. You have been scammed, your hermes is not genuine it is a device that failed QC and was discarded by HTC. Your vendor in HK is dishonest. Contact HTC somehow and ask them about the IMEI, explain your situation and find out if they know anything. They should have a record of every phone they manufactured and may be able to tell you whether yours was sent to a retailer or to the garbage bin.
If I'm right at least you'll know for sure what's wrong.
If I'm wrong... well you know that too and maybe you can advance the ball a bit.
Good luck

Ive already been to a T-Mobile shop. Not helpful at all. I beleive Ive almost exhausted all legal options in the UK at least. I think there are only 3 more options.
1: Contact my supplier and ask for help/replacement.
2: Give up on my phone and let it be lost at my expense.
3: Hack/spoof the IMEI.

I think you'll find that T-Mobile don't have to help you as you purchased the phone from an indipendant supplier unless of course it was them who locked it, you are well within your rights to demand a copy of your account information under the Data Protection Act, this could include your account managent info which may identify whether they locked the IMEI or not. I guess the other option is to try and locate who exactly locked the IMEI, not even sure where to start unless you can find a very helpfuls service engineer at T-Mobile.
As said above, contact HTC, they may be able to help, but your first port of call should be the guy who sold you the device.

The shop I bought from.. im fairly sure is quite reputable. It has been arround for a while and is in in the Wan Chai Computer center. I will of course ask but I do not for a moment believe that they sold me a dodgy phone. And it certainly wasnt defective. It was in perfect condition and everything worked. Besides, there are hundreds of legit shops in HK selling the exact same phone. I just bought it from them cuz they had it in Black.

IMEI Barring.
The Flaw Is In The IMEI Blocking Procedure.
I Used To Work For Vodafone And All That Is Required To Bar A Handset, Is An E-Mail Containing The IMEI Only.
Unblocking A Phone However Is A Very Difficult Procedure. The IMEI Ban Database Is Shared Between All Countries Of The EU. Because Of This Most "Stolen" Phones Are Shipped To The Middle East And HK CH JP etc Who Dont Use This Database.
That Said And Done Tho They Should Know The Reason For The IMEI Ban And If Its Because Somebody Reported That IMEI As A Stolen One They Could Check Your Account And See That Your Account Has Been Using That IMEI for The Last 5 Months. And Therefore Couldnt Possibly Be The Stolen One As The IMEI Has Only Been In The Database A Short While.
Its TOO EASY To Make A Typo And Blacklist A Non Stolen Phone.
Prime Example. Your Phones Broke And Gone In For Repair, You Borrow Your Friends Expensive XDA For 2 Weeks While Your Phone Is Repaired, You Give Your Friend His XDA Back and Then Your Newly Repaired Phone Gets Stolen, You Report Your Phone As Stolen And When They Check The System Your Friends IMEI Is The Last One You Were Using On The Account, Employee Doesnt Check Propperly (Copies And Pastes Your Friends IMEI Into A Blacklist Email) And Your Friends XDA Gets Banned.
It Could Prove Quite A Pain To Resolve This Issue..... But...
Call Your Customer Support Desk For Your Mobile Network.
Ask For A TEAM LEADER/MANAGER ( They Can Do Anything For A Customer To Keep Them Happy, Their Privaledges Exceed Those Of Normal Staff And They Can Sort Problems Beyond The Means Of Your Average Callcentre Staff)
If A Problem Gets Escalated To A TEAM LEADER/MANAGER It MUST Be Dealt With. (Company Policy)
They Might Offer For A Team Leader To Call You Back As Their Usually Busy, Althought Your 100% Guaranteed To Get A Callback By A Team Leader As Long As They Werent Jus Fobbin You Off.
I Wish You The Best Of Luck Sorting Out This Mess.

Hey OllieD,
Sound very in depth. Ive already spent hours with T-Mobile with no luck.. but will Vodafone help me out? At least tell me who blacklisted me.
As for this database, is it only Europe wide? Or is is World wide? And if it is EU wide.. are you 100% sure?
Just to clarify to people reading, I am using a SOFTBANK, (Japanese Brand) purchased in Hong Kong, and have been using it since September.
If it is an EU database and not a world wide one, I will need to find out who blacklisted it and contact them.
Thanks very much!

Since you are using Softbank, so it should not be blacklist as it should not be used in EU before. please check carefully your IMEI on the phone label match your IMEI inside the ROM, I think the shop clone a English rom to your phone before selling to you (original Softbank should be Japanese rom) and this clone the IMEI also which IMEI reported as blacklisted. (they clone the rom because of sim locked and change English, what they called it is hard-modify not soft-modify)
I stayed HK and I had 2 phones with same situation (label IMEI were difference to the ROM) but still can be used in China and HK, 5 more phones buy from another shop without problem.
The shops you buy the phone with the phone came from the same dealer, so no luck to change, only some shops you can trust.

clean imei
Randvegeta said:
Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
Click to expand...
Click to collapse
http://my.ebay.com/ws/eBayISAPI.dll...MyeBayAllSelling&ssPageName=STRK:ME:LNLK:MESX
I clean them.

HD2 Phone Swap in the UK?

Hi Guys,
I'm going to Abridge the story as best as possible because it's quite long
Basically, I lost my Phone, Got it barred from the O2 Network and then, I found it again! Left it in a stupid place.
I've been through all the 100's of o2 channels all of which are tell me they can't unbarr it or help. Sent it in for repair, and, nothing. They are claiming the warranty is void because one of the water detection stickers is activated. I mean, that can easily be condensation from it being in your back pocket. The battery one hasn't triggered. I haven't submerged it. :3
Carphone warehouse can't do nothing.
tl;dr The phone is absolutely ace condition. Apart from a slight scuff at the top right and it doesn't work on the o2 network and i'd liek to swap for one that works on the o2 network
I'd happily pay anyone a good £10 (negotiable) for a swap for another HD2 in similar condition that *works* with the O2 Network. (preferably from the UK ;3)
Sorry for the ****e english, I've been awake 36 hours doing nights and being unable to sleep for ages. w00t insomnia)

O2 are full of ****, they can unbarr a phone, I barred and un barred mine when i thoough it was lost. google their MDs email address and ask him.

You serious?
You want me to ask the MD?...
Alright... D:

jagger2k said:
O2 are full of ****, they can unbarr a phone, I barred and un barred mine when i thoough it was lost. google their MDs email address and ask him.
Click to expand...
Click to collapse
Theoretically speaking, Could a custom ROM effect the Barring process etc?
I mean, water damage isn't going to lock it out of a single network...
I'll email the MD later today, after this lady speaks to her advisor and calls me back. :|

Okay, O2, The MD, and The Carphone warehouse wont help me. This is now a plea for help or somthing.
Carphone warehouse wanted me to trade it in >_>
The hell? I'd get like £50 for it if I did that.

yea i can confirm o2 can unbar a phone, took them three days to unbar my xdaIIi after it was found down a friends sofa some months after losing it.
The kicker is it got stolen in a burglary a few days after they unbarred it.

No Barrs are active on the account, yet the handset still will not register to the O2 network. |:
What the feck has happened? Absolutely noone will take any blame in this!

Are you the original owner of the phone or did you buy it second hand
Sent from my HTC Desire using xda premium

If barred it will be barred on all main UK/Europe networks as they share the database.
If it does actually work on other UK networks & O2 have done some sort of lock then they will indeed be able to reverse it ...
Nobody is going to swap a decent HD2 for a problem one plus 10pounds !

If you cam prove that it is there mistake as o2 seem to on occasion randomly black list imei numbers as I know from experience then it can be lifted but do.t expect them to make it easy for you.
Sent from my HTC X315e using xda premium

[HELP] Am i being scammed?

Need some advice XDA. (im from the UK)
im aware of the common scam of second hand contract binded phones sold on eBay and other marketplaces where after they have been sold a few month down the line there IMEI is blacklisted and blocked and there is nothing you can do about it.
Is this happening to me?
I bought a s7 edge from eBay (sealed box g935f)
It was described as being "no network logo's factory unlocked"
I received it, opened it and it booted with 3 (three) network logo and then when i got through set up it was filled with reinstalled 3 network Apps.
now as far as i know if a mobile is has this branded firmware it is binded to a contract... am i wrong?
i messaged the seller and he assured me it was not a contract phone but was purchased from 3 and he said being as its a unlocked phone he assumed it would not have any logo branding on the software and seeing as he did not open the box he couldn't be sure.
in the end i asked for a receipt.. he provided this delivery note (attatched file) (i have crossed out his address and imei in paint)
-yes that really is the original picture quality (god knows if he really is just taking the piss or eBay hosting is terrible)
after i questioned this delivery note and bad quality image he got very irate and simply asked me to return the device for a refund and began accusing me of being a scammer saying that he will get the police involved if i send back a different handset and try to pass it off as the one he sent
What do you think?
is he trying to scam me with a contract phone?
or is he being honest can a non contract phone be on a network branded firmware?

Resumen:
its not a Scam, make sure that it works and keep it.
the logo is because of the rom.
---------------------------------------------
Look, this will help you, Three and other companies have the option to sell unlocket or locket phones, but all of the phones, has the Three's ROM, the rom, make sure that the phone works, and u have data and all, its fine..

misterashman said:
Need some advice XDA. (im from the UK)
im aware of the common scam of second hand contract binded phones sold on eBay and other marketplaces where after they have been sold a few month down the line there IMEI is blacklisted and blocked and there is nothing you can do about it.
Is this happening to me?
I bought a s7 edge from eBay (sealed box g935f)
It was described as being "no network logo's factory unlocked"
I received it, opened it and it booted with 3 (three) network logo and then when i got through set up it was filled with reinstalled 3 network Apps.
now as far as i know if a mobile is has this branded firmware it is binded to a contract... am i wrong?
i messaged the seller and he assured me it was not a contract phone but was purchased from 3 and he said being as its a unlocked phone he assumed it would not have any logo branding on the software and seeing as he did not open the box he couldn't be sure.
in the end i asked for a receipt.. he provided this delivery note (attatched file) (i have crossed out his address and imei in paint)
-yes that really is the original picture quality (god knows if he really is just taking the piss or eBay hosting is terrible)
after i questioned this delivery note and bad quality image he got very irate and simply asked me to return the device for a refund and began accusing me of being a scammer saying that he will get the police involved if i send back a different handset and try to pass it off as the one he sent
What do you think?
is he trying to scam me with a contract phone?
or is he being honest can a non contract phone be on a network branded firmware?
Click to expand...
Click to collapse
Who cares, flash BTU firmware and problem solved. In my country, a lot of people by phones they don't need on contract then resell them to make money. Nothing shady there. If the imei is clean, why worry?

Stevica Smederevac said:
Who cares, flash BTU firmware and problem solved. In my country, a lot of people by phones they don't need on contract then resell them to make money. Nothing shady there. If the imei is clean, why worry?
Click to expand...
Click to collapse
In the UK people get a phone on contract with insurance sell them on ebay wait a month or 2 and then report it stolen . They get replacement phone and the guy who bought his old one gets a blacklisted IMEI and can't do anything about it

bathcrow said:
Resumen:
its not a Scam, make sure that it works and keep it.
the logo is because of the rom.
---------------------------------------------
Look, this will help you, Three and other companies have the option to sell unlocket or locket phones, but all of the phones, has the Three's ROM, the rom, make sure that the phone works, and u have data and all, its fine..
Click to expand...
Click to collapse
So how can I tell if the phone is binded to a contract?

misterashman said:
So how can I tell if the phone is binded to a contract?
Click to expand...
Click to collapse
you should call three and ask them if the imei is binded, because you bought it.

bathcrow said:
you should call three and ask them if the imei is binded, because you bought it.
Click to expand...
Click to collapse
Unfortunately 3 won't release any information about it because Im not the one that bought it from them :/

misterashman said:
Unfortunately 3 won't release any information about it because Im not the one that bought it from them :/
Click to expand...
Click to collapse
sadly i cant help you further than this.

bathcrow said:
sadly i cant help you further than this.
Click to expand...
Click to collapse
Thanks anyway! I think I'm just gonna have to return it. I can't afford to risk it.
As far as I know 3 don't sell phones separate from a contract unless you pay more than what Samsung charge lol

misterashman said:
Thanks anyway! I think I'm just gonna have to return it. I can't afford to risk it.
As far as I know 3 don't sell phones separate from a contract unless you pay more than what Samsung charge lol
Click to expand...
Click to collapse
Three branded ROM but apparently it is unlocked? Suspect. He could have flashed a Three ROM on there but why didn't he say this? Suspect. Typically three branded ROM will come from Three directly.
Take videos of the phone working/booting up. Take multiple pictures of the phone from all angles. Return it via special delivery, probably £6-8 but totally worth it for peace of mind. He won't be able to claim it not being delivered since it MUST be signed for. Special delivery will cover you for around £500 in compensation (Can be bought new from Amazon for around £475).
Hope it all goes well. If you can, buy from a reputable company next time.

Galactus said:
Three branded ROM but apparently it is unlocked? Suspect. He could have flashed a Three ROM on there but why didn't he say this? Suspect. Typically three branded ROM will come from Three directly.
Take videos of the phone working/booting up. Take multiple pictures of the phone from all angles. Return it via special delivery, probably £6-8 but totally worth it for peace of mind. He won't be able to claim it not being delivered since it MUST be signed for. Special delivery will cover you for around £500 in compensation (Can be bought new from Amazon for around £475).
Hope it all goes well. If you can, buy from a reputable company next time.
Click to expand...
Click to collapse
Thanks for the advice I'll make sure to do that, going to post it today.

Galactus said:
Three branded ROM but apparently it is unlocked? Suspect. He could have flashed a Three ROM on there but why didn't he say this? Suspect. Typically three branded ROM will come from Three directly.
Take videos of the phone working/booting up. Take multiple pictures of the phone from all angles. Return it via special delivery, probably £6-8 but totally worth it for peace of mind. He won't be able to claim it not being delivered since it MUST be signed for. Special delivery will cover you for around £500 in compensation (Can be bought new from Amazon for around £475).
Hope it all goes well. If you can, buy from a reputable company next time.
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Nowadays, phones from Three are sold unlocked, but still have some Three branding due to the CSC.
Sent from my Pixel using Tapatalk

foxmeister said:
Nowadays, phones from Three are sold unlocked, but still have some Three branding due to the CSC.
Sent from my Pixel using Tapatalk
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Yeah I didn't mean in the traditional sense that the phone is sim-locked, but that it is still branded somewhat, so it's more likely that it is an unwanted network upgrade from Three directly.

lol, what is this?

Its a smiley ...