after i updated to the att rom update for my brothers 8525 his screen was off meaning the image would go pass the bottom and display a little on the top. also the keys on the bottom stop working, and to top it off every so often he gets a white screen any ideas on how to fix it. i was able to get the white screen to go away if i did a hard reset but after a day or so it would go back to the same way during one of my brothers hard reset he made the reset button go down and know i cant reset the device the button is not there anymore. my 8525 with the same update works fine updated on same computer.
it's a wellknown hardware bug, see here
sent it to repairs if it's still under the warranty or try this (helped me when I was experiencing the same issues)
ok i tired that i think mine is more of a software issue is there anyway to hard reset a device without usin the reset button on the bottom.
cruelneo said:
ok i tired that i think mine is more of a software issue is there anyway to hard reset a device without usin the reset button on the bottom.
Click to expand...
Click to collapse
Start>settings>system>clear storage
Mike
i cant see the screen it is all white any other ideas
cruelneo said:
i cant see the screen it is all white any other ideas
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Click to collapse
I misunderstood, I read too quickly and missed an essential part of the post. If you dismantled you may find the microswitch is just bent out of position. I do not know another way to hard reset. Obviously if you have a warranty this might not be the thing to do!
Mike
DO you know where i can find a place on how to take it apart?
cruelneo said:
DO you know where i can find a place on how to take it apart?
Click to expand...
Click to collapse
Scroll through my site untill you see the section on Loose Keyboard Runners. You'll also see photos / links etc.
http://michael-channon.spaces.live.com
Mike
ok i took it apart fixed the reset button and did the card thing dont know why that would fix it but i tired it no go. i updated to 6.0 on both devices and still white screen and no buttons working on the dpad or any thing anymore ideas thanks in advance
Related
Hi everyone.
This just started 2 days ago. This never happened before
When i turn on my phone everything is ok the screen is fine, but hen once it loads up its starts to lag. memory on the phone is not an issue. the scroll on the left side doesnt allow me to scroll down or up , the wheel moves but the on the screen nothing moves. Now the worse part is the screen.
When i turn off my screen and then turn it back on.. the colours are all messed up. the screen is a pinkish blue coulour and almost unreadable. i tried a soft reset and the screen goes back to normal but once I turn off the screen and turn it back on , i get the same problem.. Now do you think a hard reset would fix the problem?
I had this start last weekend. I had the screen issues and the hardware buttons were very sporadic in function. Most of the time they just didn't work.
I flashed back from Black Satin to the T-Mobile rom and sent it off for repair. Should hear back next week as to the outcome.
Is your under warranty? Just send it away.
Only downside is I've only got a Blackberry Pearl as a backup at the moment.....
The above advice is good. Before going for warranty repair though you should do a hard reset to rule out a software issue.
Mike
No its not under warranty. I have no idea what rom is on it. I-MATE ROM is what shows up when it boots up. So it sounds like a hard reset will be the first choice. im not very familiar with these things so pardon if i sound a bit off. i wouldnt even know how to flash or anything like that.
Well i tried to hard reset and it it seems not to be letting me do that.
just hold the left and right soft key and press the reset button at the same time and wait for a prompt to pop up.. nothing it just soft resets.. now im getting a bit frustrated.
Cakez said:
No its not under warranty. I have no idea what rom is on it. I-MATE ROM is what shows up when it boots up. So it sounds like a hard reset will be the first choice. im not very familiar with these things so pardon if i sound a bit off. i wouldnt even know how to flash or anything like that.
Well i tried to hard reset and it it seems not to be letting me do that.
just hold the left and right soft key and press the reset button at the same time and wait for a prompt to pop up.. nothing it just soft resets.. now im getting a bit frustrated.
Click to expand...
Click to collapse
Well, I assume you have tried a few times. It's difficult sometimes to get them all simultaneously pressed. Incidentally, just in case there's any confusion - the soft keys are actually the hard keys with dashes on the D-Pad.
Another way is to go to Sart>Settings>System>clear storage icon.
Just bear in mind that if there is a major problem it may fail completely and you end up with even more of a problem than now - but I guess there is no choice really.
Mike
I think i downloaded something bad from the "Market" because when i go to turn on the phone, all i get is a black screen and the buttons light up.
I have already attempted to reset it with the Home and Power buttons
I think all i need is a firmware reflash....
please help! i really dont want to send it in to HTC!!!!
Have you tried hard reset? Call+Menu+End If that doesn't work, pull the battery.
jashsu said:
Have you tried hard reset? Call+Menu+End If that doesn't work, pull the battery.
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Click to collapse
That doesnt do anything...
I have tried Call+Menu+End, Home+End, Menu+end, Home+Back+end!!!!
morr2010 said:
I think i downloaded something bad from the "Market" because when i go to turn on the phone, all i get is a black screen and the buttons light up.
I have already attempted to reset it with the Home and Power buttons
I think all i need is a firmware reflash....
please help! i really dont want to send it in to HTC!!!!
Click to expand...
Click to collapse
just take the battery out...wait 3 -seconds and put it back in...its happened to me 3 times b4...not sure of the cause but thats the remedy
Turns out to be a Bad ribbon!
the same exact thing happened to me....i called tmobile n they replace my phone free of charge. what do u mean bad ribbon?
The ribbon phone for the LCD display. Phones that have slide outscreens put alot of wear on ribbon cables. My mda vario screen and touch screen both started going faulty after a year.
Once a good onscreen keyboard comes out, we wont have to slide out the screen so much
morr2010 said:
I think i downloaded something bad from the "Market" because when i go to turn on the phone, all i get is a black screen and the buttons light up.
I have already attempted to reset it with the Home and Power buttons
I think all i need is a firmware reflash....
please help! i really dont want to send it in to HTC!!!!
Click to expand...
Click to collapse
Check this link will help you
http://forum.xda-developers.com/showthread.php?t=463779
I was trying to drill the back door to make a small opening to the soft reset button. I succeeded, but sadly i drilled a little dipper so I crushed the reset button. However, The phone still works and every thing is good. The real problem is that i can't use the reset button anymore because when I push it, it keeps the phone restarting until I use a needle to pull the button up. Do you have an idea how to fix this? any good repair shop in USA? what parts do I need? what's the estimate repair cost? Thanks
the picture is attached
can u c the picture
can you see the pic?
I'm sorry, but I'm not aware of anyway to fix this apart from sending it back to HTC or to a repair shop (don't know any in USA). However, you realise that there is software for resetting the device like XDAShutdown etc
Fallen Spartan said:
I'm sorry, but I'm not aware of anyway to fix this apart from sending it back to HTC or to a repair shop (don't know any in USA). However, you realise that there is software for resetting the device like XDAShutdown etc
Click to expand...
Click to collapse
Thank you fr the reply.
I already have the soft reset application but you know sometimes the phone hangs up and never respond until the you push the reset button or remove the battery. I contacted HTC U.S and they say it would cost from 110-315 USD. That's too much for a button. Just if i could find the part, i think i can fix it myself. If any one has any idea to find a replacement for the red reset button, please let me know.
Thanks
Aseer essamt said:
I was trying to drill the back door to make a small opening to the soft reset button. I succeeded, but sadly i drilled a little dipper so I crushed the reset button. However, The phone still works and every thing is good. The real problem is that i can't use the reset button anymore because when I push it, it keeps the phone restarting until I use a needle to pull the button up. Do you have an idea how to fix this? any good repair shop in USA? what parts do I need? what's the estimate repair cost? Thanks
the picture is attached
Click to expand...
Click to collapse
I would just leave it how it is and pop the battery out and back in to reset it.
How often does your phone hang anyways? I have had mine for a year and used that button once.
Aseer essamt said:
Thank you fr the reply.
I already have the soft reset application but you know sometimes the phone hangs up and never respond until the you push the reset button or remove the battery. I contacted HTC U.S and they say it would cost from 110-315 USD. That's too much for a button. Just if i could find the part, i think i can fix it myself. If any one has any idea to find a replacement for the red reset button, please let me know.
Thanks
Click to expand...
Click to collapse
without adding insult to injury, the wise thing would of been to mark where the reset button was on the back cover, then take the cover off before drilling through it lol
mancsoulja said:
without adding insult to injury, the wise thing would of been to mark where the reset button was on the back cover, then take the cover off before drilling through it lol
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Click to collapse
Oh, hindsight is a wonderful thing!!! But no point dwelling on what could have been
Thank your lucky stars you stopped at the reset button and didn't go all the way through your phone. What were you thinking?
Fallen Spartan said:
Oh, hindsight is a wonderful thing!!! But no point dwelling on what could have been
Click to expand...
Click to collapse
Spartan you gotta admit tho in terms of design, the volume keys being connected to the case and the reset button being hidden behind the case, the HD is on of the worst designed HTC devices ive had, sometimes ive spent 5 mins trying to get into bootloader or hard reset using my finger nails to try n hold the volume keys down while trying to push the reset button with the stylus in my mouth lmao
mancsoulja said:
Spartan you gotta admit tho in terms of design, the volume keys being connected to the case and the reset button being hidden behind the case, the HD is on of the worst designed HTC devices ive had, sometimes ive spent 5 mins trying to get into bootloader or hard reset using my finger nails to try n hold the volume keys down while trying to push the reset button with the stylus in my mouth lmao
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Click to collapse
100% agree with you.....funny thing is HTC mustn't actually use their own devices for everyday use or they would have known this as well and changed their design on the HD2 which is unfortunately designed exactly the same as the HD
The HTC guys probably don't put a new rom on their devices every 2 minutes ^^
mancsoulja said:
without adding insult to injury, the wise thing would of been to mark where the reset button was on the back cover, then take the cover off before drilling through it lol
Click to expand...
Click to collapse
You'r right. I was using a manual little drill. I marked a gel case and start drilling the case. I thought would stop once I mark the back cover, but it was too thin that I didn't notice that I have gone through the back cover until the device restarted. Maybe, had not the device restarted I would not have stopped until I reached the other way>>>>>>>>>>> LOOOL
Thank you all guys for the replies.
It appears that you expanded the rubber button when you drilled into it. I would use small tweezers and pull it up a little and see if you can grab any small bits of rubber on the sides that might get caught in the hole when you push it down. It should be an easy fix. GL and Hindsight is a bit*h
Hi everyone, I got my desireZ back in November and it has been working perfect ever since, i have it rooted using VISIONary and everything was perfect until today. The phone was in my pocket and i was lsning to music, i looked at my phone and all i saw was a white line going from the top of the screen to the bottom, i pressed the power button to turn of the screen, then i pressed it again and now all I see is a black screen with the back light on.
I have tried to soft reset the phone, took out the battery sim card and left the phone for a while, came back turned it on and still the same thing black screen with the back light on... The touch screen works fine i still hear the phone receiving txt msges and emails, i can even receive phone calls, and answer them by sliding my finger across the screen like usual.
I am trying to do a hard reset of the phone but i can't do that cause even when i turn on the phone while holding the volume down key i still dont see anything on the screen
any help would be appreciated.
EDIT - after trying to open the keyboard a couple of times, now the screen turns on white... when i press the power button to turn of the screen and turn it back i see a fading effect where the screen slowly turn on from left to right (fades from black to white) and then stays white till i press the power button again....
Since i have rooted my phone, i dont belive i can take it to bell to fix it the way it is... and since i can't see the screen to perform a hard reset to remove the root (i dont have s-off) ... does anyone know of another method for doing this? maybe with connecting to a computer?
awsrasool said:
Since i have rooted my phone, i dont belive i can take it to bell to fix it the way it is... and since i can't see the screen to perform a hard reset to remove the root (i dont have s-off) ... does anyone know of another method for doing this? maybe with connecting to a computer?
Click to expand...
Click to collapse
There is another thread on the forums about someone having the same issue. I believe there is a solution using adb on your PC to connect to the phone.
Not sure how 'tight' your service provider is, but if the screen is dead, and you are still under your warranty period, they may simply swap the device for you after doing some 'basic' tests and dump it into the bucket that goes back to the factory for refurb. The fact that it is rooted won't be discovered until much later, if ever, so it may not be an issue.
Good luck!
gbarayah said:
There is another thread on the forums about someone having the same issue. I believe there is a solution using adb on your PC to connect to the phone.
Click to expand...
Click to collapse
Any idea on the location of this thread, can't find it anywhere.
I am suffering the exact symptoms as the OP with my Desire Z which is rooted with visionary rom flashed - I would really like to know how to use adb to resolve this !
Cheers,
Ste
http://forum.xda-developers.com/showthread.php?t=898486&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=864948&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=843578&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=844795&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=821229&highlight=blank+screen
..... Aint read none of em myself,.... Good luck. If you find some to be of use, report back for the others. Peace
Cheers mate, will have a good look tonight
Hey all.
I have a little problem with my phone. Now i have dropped it but that was over a month ago and this problem only arrived last night.
Basically my screen loads with coloured vertical lines, except where the start menu is at the top, that bit is fine. I've added a picture so you can see what i mean. The screen is still responsive to touch but obviously i still cant see anything lol
I've tried a soft reset with the reset button on the back and i also tried a hard reset and niether have worked. If someone could help me without me having to fork out money to send it for repair i would be most gratefull
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
eclyptos said:
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
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Click to collapse
i think now you can see it
eclyptos said:
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
Click to expand...
Click to collapse
forgot to tell u that i'm using android
tamerghazy75 said:
i think now you can see it
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Click to collapse
Definitely broken, just do a small test to be sure. Switch off the phone and boot in Bootloader (4Colors) with Volume Down and Power On botton. If the screen still the same is broken, if not you can try to format it and reinstall the rom, but to me is gone.