Database Users

touch screen not responding

lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!

Too many programs running? X doesn't close programs, it just minimises them.

Joost said:
lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!
Click to expand...
Click to collapse
U need the file tpenable.exe (you will find it in external rom package)

U need the file tpenable.exe (you will find it in external rom package)[/quote]
I'll give that a try. I assume it will explain itself as to how to use it.
Thanks a lot!!!

27 said:
Too many programs running? X doesn't close programs, it just minimises them.
Click to expand...
Click to collapse
Nope. I checked and once or twice even a soft reset didn't fix the problem, so there weren't any programs running at the time. Thanks for the suggestion anyway, though; I'm pretty new at this XDA stuff, so you never know

Previous 2 entries were mine. Forgot to log in, sorry

Hi,
Man I know how frustating that is. I had a similar problem a few weeks ago where the touchpad only worked when I used my fingers, it didnt' respond to the stylus at all... I was *this* close to hard resetting or sending it in for repair, but a friend of mine suggested re-aligning the screen. Worked like a charm. Give it a try. I'm bogged down at work so I dont have time to look at where it was, but I think its in settings > screen somewhere.
Good luck!

Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...

cyborg said:
Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...
Click to expand...
Click to collapse
Yeah, I read about the screen protector issue before. That wouldn't explain why it is working fine most of the time in my case though. About your problem, the general consensus seems to be that the problem is the screen protector touching the sides. You could try again but cut it slightly smaller.

U need the file tpenable.exe (you will find it in external rom package)
Click to expand...
Click to collapse
What's for this one?

Minotavrs said:
Joost said:
lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!
Click to expand...
Click to collapse
U need the file tpenable.exe (you will find it in external rom package)
Click to expand...
Click to collapse
I've tried running this on the device but it doesn't seem to do anything. What am I missing?
I've even removed the screen protector, but that didn't fix the problem either. Right now it is part of the screen (lower left) that is not responding. It's starting to get pretty annoying, but I'm reluctant to have T-mobile send the device off for repair. Since there's no fixed pattern to the problem I expect some repair guy is probably just going to hard-reset it anyway, try if it works for 5 seconds and send it back

Joost, let me know if you managed to resolve this... I have the same problem:
http://forum.xda-developers.com/viewtopic.php?t=18224

Will do, but it's not looking good. I can't seem to pin down a pattern, so it's hard to try and eliminate possible causes. I'm 99% certain it's a software problem; it comes and goes and I'm not even using a screen protector that might cause it. It seems to have something to do with calibration/alignment, because usually it's only part of the screen that becomes unresponsive (bottom left or bottom right mostly)...

As you can see (in the thread linked above), I managed to solve it -- it seems like there was a registry setting (in my case).

Did you ever manage to pin down what registry setting was responsible?

no, I didn't spend any time/energy on it -- but you can follow my steps if you want to try that route.
But I am not sure it is the same in your case, for mine it was constant after the ROM upgrade, not something that would come and go...

I think I've got it!!! Bad touch screen response (and general slowing of the device) seems to be related to weak/no network reception. Probably Windows Mobile gives priority to reestablishing network connection over some other processes, amongst which is screen response. This would be ok if the network routine only tries at intervals, freeing up time for other stuff inbetween, but it seems it just keeps trying continuously.
The way to solve this is probably to lower the priority of the network connection routine. So far, so good... Does anyone know if this can be done, for instance by changing a registry setting? If so, which one and what value?

Joost said:
cyborg said:
Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...
Click to expand...
Click to collapse
Yeah, I read about the screen protector issue before. That wouldn't explain why it is working fine most of the time in my case though. About your problem, the general consensus seems to be that the problem is the screen protector touching the sides. You could try again but cut it slightly smaller.
Click to expand...
Click to collapse
I had the exact same problem of non-responsive touchscreen once i installed the protector which came with the device. After reading thro this thread, i slightly lifted the protector from the bottom edges and VOILAA!! the screen works again.
Strange problem this !!! Thanks for all the help.

has xda exec been re-design/design update?

i got a new exec 3 days ago after my first one packed up and have noticed that the new exec is different, it feels lighter, the battery seems to last longer and there are more grooves and holes. under the screen there are 2 holes to stop the screen from spinning to far. Does anyone else have these or am i the only one the have a new design exec?

i also noticed a hole under the sim card that wasnt there before, does anyone know what its for? its on the left of the red clip that holds the battery and on the left of the clip that holds the back case on

sry for the bad quality

daven said:
i got a new exec 3 days ago after my first one packed up and have noticed that the new exec is different, it feels lighter, the battery seems to last longer and there are more grooves and holes. under the screen there are 2 holes to stop the screen from spinning to far. Does anyone else have these or am i the only one the have a new design exec?
Click to expand...
Click to collapse
lol i thought it was just mine.
i got mine about a week ago (old one got a crack screen, thank you insurance! ) anyhow the screen rotation is alot tighter and more of a robust feel to it. I also seem to have more program memory after a soft reset (possibly the new ROM update) either way i think my screen breaking (broke by itself might i add) has turned out to be for the better. 8)

oh and I'm sure the spring metal clip thingy under the back case (your second pic) wasn't there before.
the case comes off so much easier/quicker than before! (not that it needs to come too often lol)

Thanks for the reply.
Im glad im not the only one, but these changes are definately for the better.

Keyboard backlight
I have also just received a new Exec and I note:
* O2's UI crap doesn't run by default and I was able to easily remove it.
* There is no obvious keybaord backlight. Has it been removed?
* The backlight switch on the front edge doesn't do anything. Have I missed something?
* Before I removed the O2 software, there was a Task Manager application. Now that I have removed the O2 stuff, it has disappeared. Is it part of the O2 suite?
* I have installed GPRS Monitor from the CD. It seems to record traffic via Wi-Fi as well GPRS. Can anyone confirm this?
Blair[/list]

The keyboard backlight uses a light sensor so it only comes on when its dark, you can disable the sensor if you go into start>settings>buttons>backlight and un-tick 'enable keyboard backlight auto sensor.
As for the backlight button, mine never worked, not on the new one or the old one unless i installed a hack to enable it.
I dont know about the gprs monitor as i dont use it.
About the task manager, i dont know about that either as i use spb pocket plus.
Hope this helps

Thanks
Thanks for the information.

the new redesigned exec
Guys, Now you have owned these redesigned execs for a while , how are they holding up? do they still suffer from wearing shing spots on the housing and keyboard? or are there new problems now...lol??

everything seems to be ok, i use a silicone case so i dont know if the spots still happen. Although the screen seems to be tighter, its not as loose as my old one which became very loose after the first few months. Other than that everything seems to be perfect

New Execs
After checking with my son who has an Exec for many months, I conclude that there have been no noticeable changes. Everything I though was odd about mine such as:
non-working camera
no keyboard backlight
backlight button not working
turn out to be respectively:
firmware problems (reloaded ROM & the camera worked fine)
it really needs to be very dark before the keyboard backlight comes on - which it does
the backlight button doesn't work on older Execs either[/list]

Hmm, I must have an in-between model. The hole and the clip are present, but not the bits under the screen.
And I thought I was the only one getting shiny spots on the casing. Can they be removed?

Hermes broken? Clicks upper right corner constantly!

I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs! I'll soft-reset and sometimes it wont boot up, it just hangs at the windows logo screen. I upgraded the ROM to the newest from Cingular thinking it was some program that was doing it, but it comes back.
When it's in portrait mode, it's the upper right hand corner. When it's in landscape, it clicks the start button(upper left) so I dont think its a program thats making it click, but something physical touching that certain spot. Anyone have any idea?! I thought something was stuck in there but it's clean.. this is so annoying, I cant even make a call since it clicks exit when it comes up! It stops SOMETIMES for a few minutes but then it comes back after a while.. anyone else?

Give it a yung choo kung foo whack, take a run-up.
...
Sounds knackered, you could try the screen alignment fix, pressure from the gasket may be causing this:
http://wiki.xda-developers.com/index.php?pagename=How to fix the Screen Aligment issue
Your best bet is to send it back for repair though .

I bought it off ebay.. so no warranty
It's weird because I take a very slim credit card( 1/2 the thickness as regular cards) and slide it in and bring up the plastic around the screen and it STILL does it!! nothing is touching the screen at all. Also, my alignment is still spot on perfect.. what gives?
Oh yeah, I did smack it a few times and it works sometimes.. It's been okay right now for about an hour but I know it's going to be short lived..

Did you try loosening the screws?

MilanoRex said:
I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs!
Click to expand...
Click to collapse
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel

tadzio said:
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
Click to expand...
Click to collapse
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.

Your case is putting pressure on that part of your screen. It is not device specific. Slip a piece of paper under the case to check for clearance. I use under the case screen protectors and have seen this before. You may be able to simple pry the case and create some clearance.

I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated

MilanoRex said:
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
Click to expand...
Click to collapse
The iPhone? You're going to actually exchange this beautiful piece of full-fledged mini-computer &phone in one goodness for an iPhone? Note: This was not meant to flame anything or anybody. If you feel that I have, I deeply apologise.

jotham said:
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
Click to expand...
Click to collapse
I've inserted a small piece of plastic between the frame and the screen (one month ago).
Here you will find a resume of proposed working solutions
http://forum.xda-developers.com/showpost.php?p=1056346&postcount=227
Can you tell us the serial of your Hermes? (HTC62xxxxx, 63, 64)

That is the same problem I had with my 8525. I tried ALL the solutions here in the forum but nothing solved it. I finally returned it to Cingular and they gave me a brand new one with zero hassle. Two weeks in on the new one, and it's working like a champ (knock on wood).

the S/N is HT657xxxx
Nothing is putting pressure on the screen, I've pried some clearence between that part of the screen and it still does it. I dont even have a Cingular account, so I doubt they'd help me
My only other option is to take it apart(following the japanese website instructions) and see what's going on.. Maybe something underneath the screen is doing it? I dont know..
Oh yeah, not only did i loosen the screws behind the screen but I completely removed them and it STILL does it. I found the registry setting for screen sensitivity and lowered it from 7,xxxx to 5,xxx and it did nothing..

EXEC touchscreen trouble

Had my Exec about a month now, no troubles with it (well dropped it once) it was working fine until last weekend, and now the sensitivity on the screen seems to switch itself off! i have to tap it repeatedly quite hard (with my fingers) for it to recognise that i want to tap the screen, then its fine, but as soon as i stop using it, it turns off again!
i've hard rebooted twice now and it solves the problem for a couple of minutes and then reverts to not recognising my screen taps..
anyone offer some help?
oh i guess i should supply some details about the firmware etc?
M$WM V 5.0
OS 5.1.195 (build 1487.2.0.0)
ROM V 1.30.124 WWE
ROM date 10/18/2006
Radio V 1.09.00
Protocl V 42.42.P8
ExtROM V 1.30.263 WWE
thanx

may be you can try a new ROM,
It seems that's a software problem.

i've looked @ O2's site and their ROM is far older than the one i currently have..

hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.

stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
Click to expand...
Click to collapse
Might be your screen protector???

I have had the "multiple selecting" issue in Total commander.
I cannot be 100% sure but mine seems to be solved by letting the screen rotate between portrait and landscape - but making sure the today screen and plugins are FULLY drawn before rotating again.
Matt

stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
Click to expand...
Click to collapse
yep i have the same problem with that at timez...gets annoyin as well as that it stops me from typing

cktlcmd said:
Might be your screen protector???
Click to expand...
Click to collapse
Nah, mine had it from the start.
After almost 2 years, it has only just had the "T" of the soft key a little not so sensitive. The rest are ok.
Maybe re-calibrate may help???

I wonder...
Does this have anything to do with the devices 'Double tap sensibility' setting??
Just a thought... Maybe, as I have never had a problem like this so not really sure!!

Screen trouble multiple selecting
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.

shaunyboi_91 said:
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.
Click to expand...
Click to collapse
Hi just Wondering would you think this could be a problem with one that when the screen is opened and spun so the touch screen is on the outside that the touch dose not work?
It works fine when i just open it its when i spin it and close it again that it loses its touch.
Any ideas as to what might be wrong would be appreciated. ill try the suggestion above anyway.

Vertical touch area not working

Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
I have also no idea what the reason is why its not working. It did not drop on the floor or something like that.
Thanks in advance,
Erlerain

erlerain said:
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Welcome to the forum
I´ve never heard of this problem, but if I were you I try to reflas with another ROM to see if corrects (see the Wiki to learn how to), if not perhaps could be a hardware problem...
Good luck,

erlerain said:
Hello,
... In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
...
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Have you tried to re-align the screen?

wovens said:
Have you tried to re-align the screen?
Click to expand...
Click to collapse
Yes, but it is not getting the points that it should get. So you can try it a thousand times, and it would not make a diffreance.

Anyone? (sorry to bumb)

I have the same problem. Though I read on someplace that the screen is actualy getting pressed somewhere. try these steps and check after each try.
1st: Massage the screen softly all over.
2nd: Take a something very thin and move it under the edges of the screen.
3rd: (this on is the one that usualy works for me) try to tap softly on the back of the screen.(The aluminum plate) tap it all around the back of it.
4th: (this is the last way out when step 3 doesn't work for me.) Tap softly around the screen.
Gonna put up a video on youtube on how I do it. so you get to know how hard to tap and stuff. Since I guess we're not the only people with this problem.
Edit: Ehm. does anyone know a good free webcam recording program so I can make a video.

Ive already tried those steps. did not work

Then open the monitor part of the phone and press on the backside of the LCD.

Yep, thought the same. Ive tried to open the casing of the monitor part, but its pretty hard to get the plastic cover off
Ill try it soon again.
Thanks MiZore for ur active answering

No problem, but if you find a solution that lasts please write how here. Because I also have this problem. You have to use a little force to the the cover off. There is a dissassembly guide somewhere, I can find it for you if you haven't used it already.

i dont have that guide

Here's the guide
http://wiki.xda-developers.com/index.php?pagename=HTC Universal Service Manual

I've found another temporary solution. Take a good grip on each side of screenpart of the universal, then bend it softly back and then forth. This hasn't failed me once yet. But still no permanent solution.
gonna open mine and put something that will apply a constant pressure to the back of the screen like som cotton or something simmilar. I'll let you know the results.
Also, do you use a replacement battery or the original that came with the Uni?

Okay I opened it up today, and I think I've found the problem. Though not 100% sure. From my inspections one of the cables(small ones inside the silver tape) on the flexcable is not connected. and sadly I'm not that skilled with fixing it. So I'm gonna order a new one. I will tell you if it helps.

Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull

erlerain said:
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
Click to expand...
Click to collapse
Well I had to cut open the gray cover for the cables to see the damage.
But I'll see what happens when my new cable arrives.

I've installed the new cable and that fixed the touchscreen for me.
But now my sound won't work for some reason....