Database Users

I am lost about the WM2003 Update from ATT

Ok, I have spent the past few hours both ruining my phone, and then trying to fix it
So here is my situation. I have a newly purchased SX56 Phone that I decided to try to upgrade using the exe off the Siemens site. I made sure my battery was fully charged, plugged into the cradle, and started the process. At about 10% during the Radio Stack upgrade, the phone failed. My desktop told me to unplug the USB cable, and then reset, at which time the Radio Stack would finish updating. This of course didn't work, and I got the 1% error. It kept rebooting with the 1% error. I proceeded to try to soft resent, and go the now infamous white screen.
I don't currently possess an SD Reader, and its one in the morning, so I don't imagine getting one until tomorrow. In the meantime, after reading MANY posts, I'm not sure what to do.
I suspect that my Radio Stack is gone or fried, and I'm not sure I understand if I can somehow reload it or not?
I'm assuming my current ROM is still intact, only because for one brief second at one moment, I got my PPC up again but it was barely functional, didn't have a start menu, just a white bar at the top of the screen where the start menu bar was before. Since then I've only gotten white screens.
I have tried doing the boot-loader just to see what I got on my phone, I apparently have Wallaby 5.22, but I don't understand if this is a bad thing or not, as I saw many people talking about getting down to 5.17 or 5.15??? Furthermore, I didn't have an SD card in the phone when I pulled up the bootloader, and the phone just got a GSM ERROR. I have yet to find informative info on if this is ok considering I have nothing in there, or if this is a problem for me.
I have also tried the volume + soft reset to get back to the 1% error, but I haven't seen that yet.
My end goal is to have a functioning phone, I would like to have WM2003, but its not necessary. I'm just not sure anymore what methods to try from my current situation.
Keeping in mind I am frozen on the white screen page, Should I:
1. Try to reinstall the Radio Stack first? (and if so how? Does it involve copying files to a SD card? I assume so because I cannot connect to my phone anymore through active sync)
2. Try to get my PC2002 or WM2003 up and running and not worry about the Radio Stack just yet? (also how if this is the case?)
3. Try to return my phone? (This is a last option, because I'm not sure I can even find this phone anymore in my area, and I really like it, and would love to continue to use it)
and finally, am I pretty much screwed on charging my phone until I fix everything else?
Thanks Again
Thanks for all the great information

unless you are in US
then installing the us radiostack which is shipped with the s56 update is a big nono!
imho then installing any radiostack unless you have gsm signal issues or if your phonecompany tell you to is somewhat a risky buiness

Rudegar said:
unless you are in US
then installing the us radiostack which is shipped with the s56 update is a big nono!
imho then installing any radiostack unless you have gsm signal issues or if your phonecompany tell you to is somewhat a risky buiness
Click to expand...
Click to collapse
I am in the U.S., and ATT Wireless sent us all text messages telling us about the upgrade,...

If the radio is knackered the only option is to return it or get somebody on the forum to help that has jtag kit for direct chip flashing. Personally I would send it in for replacement.

cruisin-thru said:
If the radio is knackered the only option is to return it or get somebody on the forum to help that has jtag kit for direct chip flashing. Personally I would send it in for replacement.
Click to expand...
Click to collapse
I seem to see others talking about reinstalling the Radio Stack using RSUpdate, etc...would this not work for me? How would I know if my RS is completely gone, or just malfunctioning because of a bad install?

Dead wiz-200 need pimbackup help

Hey guys,
i have a dead i-mate k-jam/wiz 200.
Until about 6 months ago i didn't know i could have soo much fun modding my phone, then a friend forwarded me here. within 20 minutes i had my spl unlocked and was modding away, best thing i ever did with a phone.
Now, my wizard is dead and i had to purchase (god forsake it a nokia 6121 classic), yes you have full permission to shoot me for a fairly un moddable phone however, it lights up and makes phone calls while i drool at the HTC diamond...
my main question is i have everything backed up on mini-sd from the wizard and would like to know is there a dedicated PC only program (like pimbackup) that i can use to retrieve the data, i have almost 200 contacts i can't retrieve plus some sms messages i DO need and hope their is a PC based software that does the same as PIM backup does for the phone?
does anyone know of a dedicated PC software that can handle the work?

Well lemme ask you this, how is your Wizard dead? Does it not boot? Not charge? Not turn on etc..? And what did you do to get it to the way that it is...it may be reversable with the proper steps.

If you can't connect it to something (be it GPRS, WiFi, or ActiveSync), you can't retrieve data from it, that's pretty much going to be the end of that story, unless someone can point out a test bed you could plug an unpowered phone into and retrieve data with.
This is why you should always:
Back up important contact numbers to your SIM card, so you can switch phones on the fly without losing contact info
Sync your phone and duplicate your contact lists with Outlook (or you can try Thunderbird/Finchsync), so you can recover after a critical failure
try not to brick your phone

Still confused...
ashasaur said:
Well lemme ask you this, how is your Wizard dead? Does it not boot? Not charge? Not turn on etc..? And what did you do to get it to the way that it is...it may be reversable with the proper steps.
Click to expand...
Click to collapse
To be exact for about 4 days it would power on but after around 1-2 minutes it would fade to white on the screen, i somewhat suspect water damage, but i have been careful with the device.
Never modded something i was at least unsure of. now even if i try charging it doesn't work, even with a replacement battery i tried. It shouldn't be the rom cos i haven't had problems other than the usual you get with a few weeks use.
hasn't been overclocked (although i have been extremely curious about O/C'ing a phone )

Miss my k-jam
Myrddin Wyllt said:
If you can't connect it to something (be it GPRS, WiFi, or ActiveSync), you can't retrieve data from it, that's pretty much going to be the end of that story, unless someone can point out a test bed you could plug an unpowered phone into and retrieve data with.
This is why you should always:
Back up important contact numbers to your SIM card, so you can switch phones on the fly without losing contact info
Sync your phone and duplicate your contact lists with Outlook (or you can try Thunderbird/Finchsync), so you can recover after a critical failure
try not to brick your phone
Click to expand...
Click to collapse
Sadly i only have a mini usb cord to use as charger so it narrows possible fault finding options down
i still have the data on mini-sd but now-days nowhere has SD capability and i backed up to PIM backup regurlaly.
Always synched it (with the company i was working for, since then they've deleted the profile for reserve space )
would push the boundaries but nothing that *should* brick the phone itself..
for a while it would power on, get to the windows 6.1 splash screen, boot then just randomly fade to white..
only thing i can put it down to is weather damage..but even then?!
any way i can retrieve the data from a pim backup file?? (that's on the SD card itself?)

2 years later...
Well I fixed the unit finally.
Seems that the battery went completely flat and wouldn't charge which i resolved by splicing a USB cable and attaching to the battery itself.
Now that the phone charges i can't connect to PC in Win 7 x64, XP etc. i think my soldering job on the mini USB port is to blame.
The rom i previously had loaded crashes (fade to white then restart) whenever i open the text messages menu regardless of how many messages may be stored etc.
What i'm hoping to do is flash an old official rom, trial for a few days then re flash a new rom, is it possible to flash directly from an SD card?
The information i've found so far is rather vague and from what i could find says you need to run mtty and winhex but that's where it ended.
Anyone else attempted the SD card method?
Device info:
Rom's a TNT based one WM 6.1.0.0 (don't have original RUU anymore so don't remember specifics)
G3 Wizard
IPL - 3.08
SPL - 3.08
GSM - 02.19.11

Dead telephone on Hermes but everything else works

I have a Hermes (Orange SPV 3100 but unlocked). The phone has stopped working but everything else is fine.
I've tried putting other sim cards into it, cleaned all the sim contacts etc with no success at all. As far as it's concerned, there is no valid connection. Phone and data connections don't work. All the Windows settings and programs run fine, it's just the phone that doesn't so I have a pda without a phone! I wasn't trying to flash a rom - the op system is all as original except for the unlock.
I don't think it's worth enough to pay for a professional repair so any suggestions for tracing and curing the problem and hints as to whether its likely to be a faulty connection, faulty parts or software problem?
Thanks.

I have the exact same phone, and similar problem. The difference is my phone is not completely unusable, it sometimes works for a while and sometimes doesnt.
I have just - 10 mins ago - flashed a new radio rom to see if it helps and so far (10 minutes!), so good. But I will need to leave it for a couple of days to see if it works properly.

Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?

Ah well I didnt need to leave it for a couple of days, its not working again even with new radio rom.
Ive tried new o/s, new bootloader and new radio but still the same problem, nothing else to try really ?
(btw: Mine usually has an exclaimation mark next to signal strength.)

Carthief When did the problem first start occurring? Did you flash a radio/OS ROM and it started to happen, or did it just happen out of the blue?
Sorry I did not see this post...http://forum.xda-developers.com/showthread.php?t=562486
I don't know dude. Maybe one of the senior members can help out.

Shawn80 said:
Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?
Click to expand...
Click to collapse
I will check tomorrow. I am using a different phone at the moment and have left the Hermes at the office.

Hi Shawn, yeah that post covers when my phones problem started - I hadnt flashed anything recently when it started messing up.
I've tried tonight;
http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems
Problem 5:
METHOD 1
But I didn't flash the patched radio.
Phone is working at the moment... I'll update if it is still working or not tomorrow, if its still working maybe Batxda could try it out as well
--------------
Update:
--------------
Phone worked all night, and this morning, but froze up this afternoon and needed rebooting. It's currently working ... but probably not for long! My battery is running out very fast as well.

Shawn80 said:
Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?
Click to expand...
Click to collapse
Hi again. Yes, there is an "x" beside the signal icon (normally meaning that phone is turned off) and also beside the connectivity icon (two horiz arrows and a "x" meaning no active connection). Also, I've just noticed that both of those icons no longer respond to stylus taps. All the other icons do.
I've tried turning the phone on via Setup > Connections > Comms and Setup > Personal > phone. Neither work, in fact, they do not respond at all.
I haven't tried the cure that Carthief tried but then, I've never flashed any roms on this phone either. I am apprehensive about that because I haven't done it before so, if that's the solution, I would need to find a free evening and do lots of reading.
BTW, the unlocking was done ages ago professionally, not by me.
Any ideas?
Thanks.

Batxda said:
Hi again. Yes, there is an "x" beside the signal icon (normally meaning that phone is turned off) and also beside the connectivity icon (two horiz arrows and a "x" meaning no active connection). Also, I've just noticed that both of those icons no longer respond to stylus taps. All the other icons do.
I've tried turning the phone on via Setup > Connections > Comms and Setup > Personal > phone. Neither work, in fact, they do not respond at all.
I haven't tried the cure that Carthief tried but then, I've never flashed any roms on this phone either. I am apprehensive about that because I haven't done it before so, if that's the solution, I would need to find a free evening and do lots of reading.
BTW, the unlocking was done ages ago professionally, not by me.
Any ideas?
Thanks.
Click to expand...
Click to collapse
Maybe I missed it but I did not see any mention of your doing a Hard Reset. (I assume you have tried soft resets) In general if the problem persists after this it rules out most software issues. I also think it's worth a try because of your comment about the icon being unresponsive.
Mike

Mike
I had done a hard reset but, just to be sure, I've just done it again. After the first it locked up at the password screen so I did a few more. Next, I let the Orange config run through. With the third, I removed the battery before Orange it did its thing. Both the same - no active phone but no lock-up either.
Icons on top bar still not active and x's against them.
When I go to settings > Personal > Comms, the phone icon is highlighted and appears to be "on" (no "x") but the top bar icons still show that it isn't. When the comms phone icon is clicked, the cross appears and the phone is, presumably, turned off and can't be turned on again.
When I go to settings > Personal > Phone, it says that the phone is off, would I like to turn it on. Click yes but it doesn't work.
BTW, I'm using an O2 sim card which works perfectly in a NIKI (touch dual).
I hope this is a software not hardware problem. Is there any point in flashing a new radio or complete windows rom? If so, which one would you recommend (it's a minefield for one of little brain)
Many thanks.
B

I did think you might already have tried a hard reset. In general that tends to point towards hardware, BUT corruption of the ROMs can occur. Unfortunately that is not my area of expertise. Hopefully someone will recommend something here. You could always look on http://www.mrvanx.org/thg/ making sure you have Hardspl installed.
Mike

Hi all, my phone is still not working completely but it does seem to be staying alive for longer periods now.
I have just downloaded the latest (from Oct. 2007) software upgrade from Orange for the Hermes - I think it is windows mobile 5, not sure yet. I cant install it tonight but Im going to try that tommorow.

I downloaded the Orange update but it wouldn't load on my phone. all I got was an error message which said it was the wrong rom for the phone. I don't know whether that's because I've had it unlocked or maybe my rom is newer than the update. anyway, I'm no further forward.

I've just noticed that, in Settings > Device Information, it is blank against the radio version and the Protocol version and that there is no IMEI listed either. I guess that means the radio is corrupted so I will try installing a new one. It is op version 14.123.1.614 and ROM version 1.23.61.4. Which radio is recommended.
What does the missing IMEI number mean or is that also connected with the missing radio?
B

Hi Batxda, I dont know which radio to recommend, mine is Radio version: 1.47.30.10 and ROM version: 3.54.255.3
My phone has now been working for over 24hrs, battery has stayed charged as well... so I haven't installed the Orange rom yet.
I bought a new phone having pretty much given up on this one... and now it seems to be working again!

Nope. Not working. Ran for over 48hrs but locked/froze up today with calls going straight to answerphone, battery drained from 70% to 20% in about two hours as well!
My last attempt is going to be running the phone with no memory card in, and no sim card with phone disabled. Will report back.
Have you had any luck Batxda ?

Radio flashes all lock up - help please
carthief said:
Nope. Not working. ...............
Have you had any luck Batxda ?
Click to expand...
Click to collapse
Sorry to hear that. I've had different but similarly unsuccessful times. I hope your experiment goes well.
I flashed with HardSPL (SPL-2.10.Olipro) then tried to flash a Radio.
1st I tried v 1.11.00.00 running from the PC. It froze so I had to unplug it. That messed everything up and I ended up with it stuck on the bootloader screen (Type 2a) so I used mtty and found that command "set 16 0" worked so I could return to WM5.
2nd I tried to flash radio v 1.47.00.10 from the SD card. It started OK, got to about 20% and stopped. That was at 11:15. Its now 13:30, 2.25 hours later and it hasn't moved in that time. I am going to have to stop it but I'm sure it will end up corrupted again.
H E L P anybody, how can I flash a radio to this damned thing?
BTW, it is a Hermes 100.
B

Batxda when I reflashed a new radio I just followed the guide here:
http://www.mrvanx.org/thg/index.php?option=com_content&task=view&id=18&Itemid=26
It sounds like you've gone through the same procedure as me so you've probably already followed that guide...
I don't know what to suggest, but if it was me, and the radio wouldn't flash, I would (being a bit dim ) try it a few more times until I was exhausted...
I've just rebooted mine to see if I could provoke it to do anything with no sim/memory cards in. It gets to the password entry screen and tells me I've entered the wrong password but I know its the right password !! Does anyone know where/how these phones store the password ?

carthief said:
Batxda when I reflashed a new radio I just followed the guide here:
http://www.mrvanx.org/thg/index.php?option=com_content&task=view&id=18&Itemid=26
It sounds like you've gone through the same procedure as me so you've probably already followed that guide...
I don't know what to suggest, but if it was me, and the radio wouldn't flash, I would (being a bit dim ) try it a few more times until I was exhausted...
I've just rebooted mine to see if I could provoke it to do anything with no sim/memory cards in. It gets to the password entry screen and tells me I've entered the wrong password but I know its the right password !! Does anyone know where/how these phones store the password ?
Click to expand...
Click to collapse
I have a AT&T 8525 Hermes that was having No GSM issues.
I'm not sure if both of you seen the No GSM message when booting the phone (when it was bootable) & if you did, here's what I did to get the phone working again.
I removed the battery & pressed hard against the back stainless steel plate especially around the area near the battery contacts. It worked for mine & the No GSM issue would go away. If it happened again, then I repeat the same procedure & it works again.
My conclusion is that the GSM chip has broken or loose contacts with the motherboard so as long as the contacts is good, that keeps the radio working. BTW, this phone was dropped before & after that, this issue started happening.
Lastly, I'm not sure if your issue is really with the password...that's just a symptom of something else that is wrong with the system...not sure if it's entirely software or perhaps hardware or combination of both.

konker said:
I have a AT&T 8525 Hermes that was having No GSM issues.
I'm not sure if both of you seen the No GSM message when booting the phone (when it was bootable) ...
Click to expand...
Click to collapse
No, I haven't seen that message.
Since the last post, I've tried to flash various radio roms, two WM6 roms and what XDA says is the original WM5 Orange SVP M3100 rom for my phone (v slightly different version number though). All of them hang at around 11% or give an error message. I've ended up with a Dopod start screen (from one of the WM6 attempts) and a funny mixture of colours but I can still start Windows so I've got a pda with no phone access.
Taking your message on board, I'm starting to think that there is a hardware fault preventing the radio from being recognised. That is unless there is something fundamental that, being a n00b at this, I'm not doing. I've put Hard SPL on the phone, flashed roms and failed, reset it with MTTY (set 16 0) and used a variety of radio and main roms. Is there anything else I should have done?
I'm about to give up and see what it's value is and then see if I can get a hardware repair (if it's worth it). Otherwise, I've heard that some fetes have a throw the mobile competition ......... !!!!!!
B

Problems with 8525

A few days ago, I bought an 8525 phone off my friend for $25. He told me that he only used the phone for a month, so it was practically brand new. I have been tinkering with it for the past couple days, using Wifi to download games and things, and it has been fine. The phone worked, texting worked, everything was perfect.
About two days ago, I accidentally dropped it about a foot onto wet asphalt. The battery fell out and the touch screen got a few drops on it, but I dried it all off, turned on the phone and tested everything; no problems from dropping it.
At some point later that night, the phone started having problems. It would randomly freeze every few minutes while in use, and I would have to take out the battery to reset it. Some buttons on the touch screen wouldn't respond at times, but then work later (the buttons next to volume, service and wifi or whatever). Then my texting and phone service stopped working. I couldn't get service anywhere that I walked, and the Settings button wouldn't work. I also tried to reconfigure the connection, but that didn't help.
I came home and found the phone I had previously, and I put the SIM card into it to see if that was the problem, which it is not. The old phone works fine with the SIM.
I don't know what the problem is, but there are a few things that may have caused it to happen:
-dropped it in rain
-plugged USB into a laptop that only turns on, but does nothing else
-maybe got virus from browsing internet on Wifi
-overheating (there was a point where the back was really hot after sitting on the USB)
-games/applications installed messing with system
Those are some examples of what I've done with the phone, but that's it.
Here is device info:
-Hermes 8525
-Windows Mobile 6 Pro
-CE OS 5.2.1948 (Build 18548.0.7.0)
-Processor: SC32442-400MHz
-ROM Version: Schap's 4.31
-ROM Date: 10/03/07
Sorry if I haven't provided enough information on the problem, I'm new to all of this stuff, but I hope somebody can help.

Actually, my problem has changed.
I attempted to put a new ROM on, and it seems I did something wrong. When I turn on my phone, it does the boot animation, and then the screen turns white and doesn't do anything else. I attempted to hard-reboot, but nothing happened.
I went into My Computer on my desktop, and the folder 'Mobile Device' showed up. I clicked inside of it, and apparently my entire OS is gone off the phone. How do I install a new OS?

I hope you had Hard SPL V7 installed or you will need to find your shipped stock rom.
If you did, great.
1. Format 2Gb or less sd card FAT32. Copy .nbh file of rom onto it and rename to hermimg.nbh.
2. Insert sd card into Hermes and boot into bootloader.
3. If you did everything right then follow onscreen instructions.
If you didn't & can't find your shipped stock rom, you are now the proud owner of a Hermes paperweight....

Instead of taking the battery out, there is a reset hole on the bottom near the IR port. Push in with your stylus.

I have the "No GSM" text showing up when I turn on the phone, and then it goes to the white screen. I tried to do the mtty.exe thing, but I couldn't figure out how to use the program.
I was going to try the fix that uses Visual Studio and Windows Embedded, but I'm pretty sure my phone doesn't have kitl (which I need to do that).
Most of the fixes suggested require using ActiveSync to connect to the phone, however, my ActiveSync doesn't connect. It knows the phone is there, but it can't connect, which disables me from updating the ROM.
When I attempt to flash a ROM, it says that the current ROM image on the phone is ' ' (just an empty space) and it asks if I want to update to the newer ROM image. It gets to the point where the progress bar appears on my phones screen, but as soon as it hits 1%, the whole thing fails and I get an error on the computer saying it could not connect.
Currently, I am attempting the method to fix the white screen by removing the battery for 20 minutes, and then I'm going to try the method that says to remove the battery and put it back in multiple times to fix the 'No GSM', but I'm pretty sure I messed the radio up.
@ultramag69 - I have an SD card, but I don't have a port or anything small enough on my computer to insert it. What should I do to do what you said?

Buy an adaptor, should only be a few bucks...
SD method is the easiest way to fix the problem BUT as was said earlier , you need Hard SPL V7 on your Hermes 1st.
You could also try putting your Hermes into bootloader, attaching it to the USB and flashing that way. Just make sure that "Allow USB Connections" has been unticked in Activesync on the PC.
At least you might be able to install Hard SPL V7 that way...

Hermes USB not sync but charging

Ok! it's over a year now that I'm trying to fix this issue (at spare time only) one of my hermes doesn't like to talk usb. It charges fine but no data.
I got 2 hermes and 2 kaisers all fine so it's not down to computers.
I have downgraded the rom to stock original and used few cooked roms also hard SPL olipro first and then one day no more USB.
So from that day I all I tried is to re flashing from sd card again using many stock roms and radios and cooked roms but the USB simply never give a sign... The only thing I have not done is trying to reflash an hard SPL by sd card but I don't know if it's possible... any one can suggest me anything? It's not urgent as you can see it's just because I hate to things broken and most important I hate to not be able to fix something.
I really think it's software problem and not hardware (but I can be wrong here) I would love to ear suggestions.
PS.
Bluetooth sync OK
Saluti

digitaly said:
Ok! it's over a year now that I'm trying to fix this issue (at spare time only) one of my hermes doesn't like to talk usb. It charges fine but no data.
I got 2 hermes and 2 kaisers all fine so it's not down to computers.
I have downgraded the rom to stock original and used few cooked roms also hard SPL olipro first and then one day no more USB.
So from that day I all I tried is to re flashing from sd card again using many stock roms and radios and cooked roms but the USB simply never give a sign... The only thing I have not done is trying to reflash an hard SPL by sd card but I don't know if it's possible... any one can suggest me anything? It's not urgent as you can see it's just because I hate to things broken and most important I hate to not be able to fix something.
I really think it's software problem and not hardware (but I can be wrong here) I would love to ear suggestions.
PS.
Bluetooth sync OK
Saluti
Click to expand...
Click to collapse
Not sure why you are so sure it's software not hardware. If different ROMs have been tried and the problem remains then it's probably hardware.
I'd try it on other PCs that have not been previously used to sync any of your other phones and if they show the same result then I'd be even more tempted to believe it's a hardware issue.
Does Active Sync start on connection to the PC?
Have you tried starting the AS program manually on the device?
Are all the necessary parts of AS present? (see here: http://forum.xda-developers.com/showpost.php?p=1216804&postcount=1 )
The above having been checked and OK then I would be looking for hardware issues; starting with the obvious:
1
Bent pin in socket (Check with a magnifying glass or loupe
2
Cracked solder joints on the pins at the rear of the socket connecting to the motherboard.
Mike

Thank you for replying.
I should try all those steps this weekend.
The reason is because I have not used that phone a great deal. I was just testing some roms on it and one day the USB stop working. Then I come across this thread http://forum.xda-developers.com/showthread.php?t=396922 and started to look for something similar for the hermes.
But I also said that I could be wrong and could actually be fiscally damaged with loose connection. But I never opened and security seal still intact. I will wait till I have tried all the software solutions.
again thank you and if you have more to suggest I would love to ear

May have a solution!
i had that problem as well if you go to start, settings, connections then there should be a usb icon or somthing tap that then disable; advanced network functionality. IF the usb thing isnt there it will be in the system settings
hoppe this helps