Battery lacks! - P3600 General

Does anyone knows what could be the reason of this:
In result of this a bzzzz and a popup saying that "you should immedialty save your data to prevent possible loss blablabla" appear every time I switch the phone on (short press on the "ON" button in the upper right part of the phone).
Could the problem be in hardware, or it can be repaired by software?

does the battery indicator in settings show a correct battery state or not?

When I charge it via cable - state is shown as "In AC" with corresponding icon. The type is shown as "LiIon" with no percent bar.
When I plug out the cable, I get the picture and effects that I described above.
Check it out:

probably worth making sure that all of your battery contacts are nice and clean.
then try a hard reset and or re-flash of the rom (if you can find the same version that u currently have in the wiki). Do not flash to anything other than your original because it might well invalidate your warranty.

I rechecker the contacts and I have made a hard reset for couple of times, but no use.
I have notices one thig, also: when I had reset, some sort of "autorun" starts.
Just after the screen calibration, a progressbar appears and some .tsk starts to load, inluding some filewith my rom version number, anda file with a name of my cell phone operator (I believe it's a skin, because after that I get a today skin with operator logo in it).
I believe it's possible for me to make a recording of that kind of installation that take place after the hard reset, if that will be helpful.

KayTrance said:
I rechecker the contacts and I have made a hard reset for couple of times, but no use.
I have notices one thig, also: when I had reset, some sort of "autorun" starts.
Just after the screen calibration, a progressbar appears and some .tsk starts to load, inluding some filewith my rom version number, anda file with a name of my cell phone operator (I believe it's a skin, because after that I get a today skin with operator logo in it).
I believe it's possible for me to make a recording of that kind of installation that take place after the hard reset, if that will be helpful.
Click to expand...
Click to collapse
afte a hard reset, the process you see is the personalisation process of the device - it installs the themes/soft/etc of your operator.

Related

Battery icon has vanished! (today screen)

It used to be there, and now it's gone! i didn't do anything, soft reset doesn't help! any ideas?
Rob
Hi Rob
Having the same problem with the Xda Exec.
After I did a soft rest the battery icon desapered.
Anybody out they knows how to get it back on the Today Screen.
Please help.
Gigino
I actually searched for a while to find a way to remove the battery icon. In the end, the only way I'm aware of to remove it is to run this:
Signed_UNI_Remove_BatteryIcon.sa.CAB
from the O2 XDA Exec extended ROM. Since I have a Jasjar I had to download that cab from the FTP site here. My guess is that you have an XDA Exec and you recently hard reset it and allowed the CABs in the extended ROM to run, or you ran that program from the extended ROM manually.
Unfortunately, I'm not sure how you undo it once it's been run. It doesn't appear in Remove Programs and while I'm sure it just makes a registry change somewhere I haven't got a clue where
Personally, I never did like that battery icon anyway... it didn't seem to be terribly accurate and it was only visible from the today screen. I use the freeware program batti as a battery monitor instead.
hth,
Brett
I have the same problem, though I don't miss it that much. Must specify that in my case, it didn't happen after a soft reset, it just happened.
Have you not tried opening the CAB in WinRAR, manually looking at the files and attempting to find which registry entry it modifies? I can't find the CAB on the FTP site, but I'm not that bothered as I don't have a Magician but if someone passes me a link for it, I'll have a look.
try this regkey
HKLM\services\power\ShowIcon
Change the 0 to 1
Soft reset - and you're cookin'
Nice one, giving that a go now - slightly unrelated but I'm using GS Pocket Magic and when using the 'Close All' command, my shortcut bar buttons disappear, the ones at the bottom of the screen that read CONTACTS and CALENDAR.
Any ideas?
ashleyhall said:
Nice one, giving that a go now - slightly unrelated but I'm using GS Pocket Magic and when using the 'Close All' command, my shortcut bar buttons disappear, the ones at the bottom of the screen that read CONTACTS and CALENDAR.
Any ideas?
Click to expand...
Click to collapse
It's a known issue with Pocket Magic... there was a thread on it a while ago. From what I understand, there is some program or process that runs in the background that makes those shortcut buttons appear. Since Pocket Magic was designed for WM 2003 it doesn't know about that process, so it kills it when you do the close all. Since I'm no longer using Pocket Magic I don't know if anyone has managed to resolve the issue.
Brett
Ok, thanks for your reply - I notice PocketMagic has the functionality to NOT terminate certain programs (this option is in the Preferences for it), so if we can identify this process, we can exclude it...
I'll investigate...hang on!
Frustratingly my version of SKTools only lists the top 6 processes, if we can go through each one by one, we can suss out which process it is!
hi Robt,
to get back your battery icon, just do a hard reset and the battery icon it will appear again..it works for me. i've got same problem like you.
hope this help you and other
ps:i'm use universal with corporate install
good luck
NO Don't hard reset, thats just stupid!! For anyone looking for a genuine answer that won't cause loss of data, do this...as the chap recommends above.
1. Use registry editor to browse to 'HKLM\services\power\ShowIcon'
2. Change the value 0 to a 1
3. Soft reset
No data lost, and a nice battery icon for you!
since i dont have many data and many program installed in my exec, the simple things just do it my way (although u will lose your data). but hey that the simple way since i'm a beginner and it's difficult doing some registry hack for me. any way you can do it with hard reset or soft reset like ashley.
my 2 cents
Did you mean the batter icon at the top of the screen or at the bottom. Because the batter icon in the title bar is an O2 program that runs from a link in the start up folder.
The problem with doing it with a hard reset to get the battery icon back is: as soon as you perform a soft reset, you will again loose the battery icon. So there is no point really of performing a hard reset to get the battery icon back since you will loose it anyway if you perform a soft reset.
To me this battery icon is USELESS! Why? Its only purpose is a shortcut to Start>Settings>System>Memory>Battery level. To be completely useful to me, it should be a real INDICATOR icon of the actual battery level. But sadly it is not. Maybe this is the reason why they want it out of the way.
Plus, I use HandyMenu which has an option to show the battery level at an instant. Plus I get more functionality with it.
Maybe we're talking about different battery meters but mine appears bottom right hand corner and acfurately reflects the status of the battery - The simple registry change does it!
ashleyhall said:
Maybe we're talking about different battery meters but mine appears bottom right hand corner and acfurately reflects the status of the battery - The simple registry change does it!
Click to expand...
Click to collapse
Yes, that is the icon I was referring to. The one that can be shown by what you posted.
HMMMMMMM, maybe I did not look hard enough on mine. I remmber on mine when my battery was 89%, the battery icon still looks like it was full, thus making my assumption it does not reflect the actual battery charge. I did notice that it shows if I have it plugged in though. Maybe I should try it again, now that my battery is low.
cktlcmd said:
HMMMMMMM, maybe I did not look hard enough on mine. I remmber on mine when my battery was 89%, the battery icon still looks like it was full, thus making my assumption it does not reflect the actual battery charge. I did notice that it shows if I have it plugged in though. Maybe I should try it again, now that my battery is low.
Click to expand...
Click to collapse
It does show the battery charge, but it does a terrible job of it. As I recall, the battery needs to get well past 75% before the icon shows anything but a full charge. It was really pretty useless if you ask me.
Brett
BrettS said:
It does show the battery charge, but it does a terrible job of it. As I recall, the battery needs to get well past 75% before the icon shows anything but a full charge. It was really pretty useless if you ask me.
Brett
Click to expand...
Click to collapse
Thanks BrettS, you save me a reset. I was timing my lovely puppy here how long it can work without any problems without a soft reset. So far 5 days and still running in excellent condition. I am trying to prove to myself that pocket PCs nowadays are stable as can be. This is my first pocket PC and I was afraid to buy a pocket PC before because a lot of palm users said you need to soft reset PPCs a lot to get it running neatly. Now I know it is BOGUS and purely INCORRECT.
cktlcmd said:
The problem with doing it with a hard reset to get the battery icon back is: as soon as you perform a soft reset, you will again loose the battery icon. So there is no point really of performing a hard reset to get the battery icon back since you will loose it anyway if you perform a soft reset.
Click to expand...
Click to collapse
in my case, after performing a hard reset to get back my battery icon, i didnt
notice and didnt count exactly how many times after i performed soft reset then the battery icon gone again.because this my first experience with battery icon vanished. but as long i remembered, after i performed a hard reset then next day performed a soft reset, the battery icon still there.so i assumed that the best way for me to get battery icon back, since i'm not expert with registry hack and worried if do anything wrong with my new toys.
just want to share my experience with a beginner solution.
yeah maybe the icon is not usefull, but the icon looks cute.

clock resets when battery removed

Why is that? Since I upgraded to WM6, and I remove the battery the clock resets to 12:00 in 2004
that's basically the only weird thing I have with wm6 on the blue angel so far... what an upgrade
I think it could be, because when you remove the main battery the backup doesn't last very long (20 mins max last time i checked in the manual).
How long do you remove the main battery for?
Steve123456 said:
I think it could be, because when you remove the main battery the backup doesn't last very long (20 mins max last time i checked in the manual).
How long do you remove the main battery for?
Click to expand...
Click to collapse
2 seconds to switch sim card
Just test on my: remove battery, wait 20sec, reconnect (no R G), soft reset, everything OK on date/time.
Maybe your backup battery is dead?
DANDANA said:
Just test on my: remove battery, wait 20sec, reconnect (no R G), soft reset, everything OK on date/time.
Maybe your backup battery is dead?
Click to expand...
Click to collapse
why do you softreset after removing the bat..?
edit: just tried it again, reset again... backup battery was fine on wince3... it's at 100%
ow well, I can live with it, it's not that I remove the battery all the time, and active sync adjusts the clock anyway...
No R G on the boot screen...just to get my radio back
DANDANA said:
No R G on the boot screen...just to get my radio back
Click to expand...
Click to collapse
yeah I've noticed that too on my test qtek... but on mine it's always there
to save you the hassle of manually changing the time/date or docking it in the crade, try this:
1. soft reset. as soon as you see the 4-color screen (DO NOT WAIT for the R, G, and D values to be shown), remove the battery.
2. replace the battery
3. turn on the phone. soft reset. when you see "none" values for R and G, soft reset again.
the time/date will be retained.
Hi there,
I have the same issue. In fact, each time I remove battery, even for 1 sec, I lose Date/time and "lock buttons" setting. Nothing else.
I tried what you said, but nothing changed. I just noticed that the "R None" comes directly after I turn on the phone (your 2nd step).
I am doing something wrong ?
i missed some steps. before you remove the battery, you should not wait for the RGD values to be shown... it should be only the 4-color screen.
raymonds said:
i missed some steps. before you remove the battery, you should not wait for the RGD values to be shown... it should be only the 4-color screen.
Click to expand...
Click to collapse
ok... that actually works... so I have to do that every time I want to remove the battery safely?
thanks for the help.
A--
tjacquem said:
Hi there,
I have the same issue. In fact, each time I remove battery, even for 1 sec, I lose Date/time and "lock buttons" setting. Nothing else.
I tried what you said, but nothing changed. I just noticed that the "R None" comes directly after I turn on the phone (your 2nd step).
I am doing something wrong ?
Click to expand...
Click to collapse
yes indeed, it's the Date/time and the lock buttons, and any buttons you redefined (I always redefine the record button as screen rotate button)...
but that's all fixed now
It works for me when I follow the steps exactly as described. Thanks Raymonds - it saves me from the pain of reloading all my apps and syncing up with exchange... which I've done may be 4-5 times already.
This should be added to WIKI IMO
yes, i guess it should be in the wiki. please feel free to place it there (i don't know how... i might mess it up)
i happened to come up with this combination by accident... crude, but effective.
tjacquem said:
I have the same issue. In fact, each time I remove battery, even for 1 sec, I lose Date/time and "lock buttons" setting. Nothing else.
Click to expand...
Click to collapse
Probably you are loosing:
- wifi settings (paswords etc)
- bluetooth pairing
too
It looks like part of Hard Reset procedure, but without clearing registry not memory.
But hard reset doesn't clear "button lock" settings
I have no problem with data / time, but could anyone tell me what "R none" and "G none" means? I had this problem since yesterday. I switched on my phone: softreset. Then the two "none" values. And I couldn't phone anyone. I already thought that I had erased my Radio ROM somehow.
Now I read your instructions: softreset, battery remove immediately, battery in and again softreset. Now I have correct values in "R" and "G", but my phone says "SIM card not valid". Hmm....
Has someone an idea?
Thank you,
Alex
EDIT: After this procedure I loose my date/time settings. But this is no problem, I just want to get my phone back
EDIT2: I removed the SIM again and put the battery in, then again R and G "none". After a softreset, the values are back. But still (without SIM) it says "SIM not valid". When I tap on the digits, it thinks I want to enter a PIN (and I have no PIN)...
Alegra, the "NONE" issue is caused by the bootloader going to quickly, so the radio has not been initialized by the time the OS starts to query it. If the OS boots up, there is effectively no radio for it to use. I'm not sure why this causes settings to be lost, possibly just bad handling of the error condition.
Basically, whenever you replace the battery you should be prepared to hit reset once the four bars appear. This needs done every time you do this.
raymonds said:
to save you the hassle of manually changing the time/date or docking it in the crade, try this:
1. soft reset. as soon as you see the 4-color screen (DO NOT WAIT for the R, G, and D values to be shown), remove the battery.
2. replace the battery
3. turn on the phone. soft reset. when you see "none" values for R and G, soft reset again.
the time/date will be retained.
Click to expand...
Click to collapse
I am a heavy user of two batteries, isn't there a permanent fix for this? I am sure the M$ didn't design their new OS for battery devices that loose settings when the battery is removed.
I also use more than one battery. Always having to reset the date and time is cumbersome. Has there been any resolution?

Hermes wont boot - 4 color bars - help please

Hello everyone. After some researching, this seemed like the best site to answer my question, as I have not found an answer yet.
Yesterday morning, I was running my ATT 8525 (which I believe you refer to as "hermes") just fine. I was using the internet sharing feature, and went to reset the phone. I "believe" I pressed the power button while pressing the "ptt- push to talk" - button. The phone turned off, and when I turned the phone back on, rather than loading like it normally did, I got a new screen.
The screen has 4 color bars. A red bar at the top, then a green bar, then a blue bar, and last, a white bar of color on the bottom. Each bar takes up 1/4 of the screen and runs horizontally. At the top, the phone says, in white text:
HERM100
1PL-1.04
HERM100
SPL-2.03
At the bottom of the screen, in the white bar of color, in black text, it says
SERIAL
Now, when I press the power button to turn the phone off, nothing happens. I have to remove the battery to shut off the power. If I plug in a USB cable, the SERIAL text changes to USB. If I press the top two buttons, the one above window and the one above ok, while pressing the stick in to reset the phone, that screen works ok. I believe it is called a "hard reset" It asks if I want to erase all data and restore factory settings, and if so, press r. I press R on the keyboard, and the screen then says reset complete, press space. I press space and then I am back to the screen with 4 color bars. Nothing else I have tried works either. I have been stuck on this screen with 4 color bars since yesterday.
I took my cell phone in to ATT to be looked at and the sales people at the store say that I am 7 days past my warranty, and that they can't/won't repair the phone, but they would be happy to sell me a brand new one... for several hundred dollars.
So, the folks on the internet are my last hope =( If anyone reading this knows anything, even if it is a link to another site or something, that may help me resolve this problem, I would greatly appreciate it. If not, I at least thank you for your time reading my post.
- Wormling
Oh, as an additional thought, if it helps, I have not used any of these :baked: roms or any such thing. I bought my phone and used it as is. The one and only change I ever did to my phone was I followed ATT's steps on upgrading from Windows Mobile 5 to Windows Mobile 6, if I remember their names correctly. Hope this helps.
Bootloader. This is the name of the screen according to my research.
"Is your device able to boot Windows Mobile OS?
This one is easy: If can you see your today screen and use your phone as a PDA means you can boot OS. If you only see the splash screen, bootloader screen (tri-color) or windows mobile splash screen you can't boot OS."
Got this from the thread at
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
So, I guess I am stuck at the bootloader screen.
Try a Hard reset - hold both soft keys and reset with stylus. Hold in until it asks to reset to factory (whatever). Press "r" on the slideout keyboard and then space. You should go back throught the setup PPC steps.
YOU WILL LOOSE ALL INFORMATION ON YOUR HERMES...This is unescapable as you would any other way you tried to recover your Hermes too.
I suggest if you get it working to install Hard SPL V7 (makes recovery easier) and also pim backup so you can restore all your contacts/messages if something goes wrong again.
Cheers... & good luck.
I have tried hard resetting many times, and it does not work. It says that it succeeds and that factory settings have been restored, and then I am back to the bootloader screen. I have been to the wiki on bricked hermes phones and recovering from a brick. From that, I ascertain I have a type 2 bricked phone (goes directly to bootloader screen). I tried the MTTY tool, and it says that the NAND write was successful on both commands, but, I am still stuck at bootloader screen. I have since tried installing a few different roms, even in SSLL and HARDSPL modes, and nothing has worked.
What I have not tried is the JPIN fix, as I am not an engineer and don't have the tools or knowledge on how to do that. I also don't know how to do the microsoft operating system download fix (using an emulator?)
** UPDATE **
I think it might have been the mtty commands, but I took the battery out overnight, and when I put the battery back in to try the KITL attempt, the phone booted up and started to do the config. I was happy and thought that the phone was fixed, but when it was done with the configurating the phone, it reset back into boot loader screen -_-
You may need to check for bad blocks. This sometimes causes the problems you descibe as well as spontaneous Hard Resets and occasional soft resets.
Do a search for "how to fix bad blocks hermes" and you should get the info you need...
Hope this helps...

Some Help... Phone blank screening to a degree

Thanks for reading.
I'm currently using WM6.1 on the phone, and loving everything about it.
Since day 1, I've used a phone lock code, along with PIN1 code.
When unlocking the phone for after say an hours inactivity, the keypad will show, then the screen will go blank only showing the top bar of the phone.
Any press of buttons and screen will just make a beeping sound, and so far nothing I've done will restore the keypad to unlock the phone.
Is there anything wrong with the ROM i have, and is there anyone who can suggest how to correct this?
Please remember, the top bar still shows, and a reset allows the phone to work as normal (once logging back into it of course).
Thank you,
Hi guys,
Sorry to bring this back up, but this problem is still going on.
Not sure how to resolve it, so hoping someone would know how to solve this.
Thanks,
Posted twice for some reason.
Maybe is a sw failure,(50%) try to reflash with this fw: RUU_Hermes_CINGULAR_WWE_3625023_6275_1540700_108_UOOS_SVN05_Ship.exe
if your hermes its from att/cingular. after flash open and close the tap of hermes, if the blank screen continues or return this, the failure is hw (the flex component broken,bus, pcb) in this case you need to buy the spare part or send to sat.
good luck
other possible solution
http://forum.xda-developers.com/showthread.php?t=321163
Hi there,
Its not white screening, or anything else, I think the next time it does this, I'm going to have to take a picture, to make sure it can be understood clearly.
Basically, when bringing the phone out of standby (from pressing off/on button) and attempting to enter my pin into the phone the phone will allow me usually to press at least one number of my pin, and then it'll black screen, where the start bar still displays, but no response.
The handset isn't problematic when being opened for use, or anything else, its just annoying to have to reset to load the phone back up again.
I hope this helps?
Further to the above, here is what i've been talking about...
Happened last night, typically as I was bored, and had to wait till morning to take the photo...
Still no movement on this post...
Would it be suggestable to upgrade the install of WM?
If it is, how easy (will read guides beforehand) is it to do (reasonably, hard etc).
Just this is now my only phone, so don't fancy my chances bricking it.
Thanks!
Sorry to be posting yet again, but this has now happened 3 times a in row since last night. I wouldn't mind knowing if a rom fix would sort this, and if so whats the best rom to go for...
Just keen to get this sorted now...
Thanks.
If it helps, I've nothing running when this happens. The exception of last night, where I was using Audio Manager when walking home, and had to soft reset once in the door.
Hi
I am almost certain you have a software fault here and need to reload a new ROM - take your pick - my preference is schnaps - it isnt that hard to do and should solve your problem
Just go to the Windows upgrading section on here and follow the process - you will be happy
John

[Q] My phone is junked - unable to drag-up the LockScreen in 1, 2, 3 ... attempts

I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
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Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?

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