Database Users

ActiveSync 4.0 or 4.1 refuses USB connection to EXEC

Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.

Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.

Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.

I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !

This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.

I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!

Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.

I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.

Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....

Big ActiveSync Problem

I've bought today a Qtek S200.
IPL/SPL: 2.09.0000
GSM: 2.07.20
OS: 2.9.7.28
The first I did was a Hard Reset to the Qtek S200 and then...
Because of the problems with some application and antivirus I did a complete format to my computer. I just installed WinXP PRO SP2, all the updates from Microsoft Update, .Net Framework 3, Outlook 2002 and ActiveSync 4.1 (both came in the CD from Qtek). (I have also disabled Windows Firewall).
Then I think, I've done all the steps right (I think):
1) I connected the USB cable to de PC
2) I tried to plug the USB cable to the Qtek S200 when te PPC was OFF and nothing happened. Then with the Qtek S200 ON (in today's screen) I plug the other side of the USB cable and ActiveSync does not recognize my S200.
I dunno what to do to make ActiveSync syncronize with my Qtek S200, could you please help me???? I've been trying to syncronize for more then 6 hours (doing all the stuff...)
THNX,
Annita

Try this:
remove your activesync (de-install the software)
reboot your pc
turn on your qtek without the usb cable attached
plugin your qtek on the usb cable.
Does you pc find the device ?? (ding dong sound)
yes ? good, your pc finds it.
take out the usb again
install activesync 4.2
http://www.microsoft.com/windowsmobile/activesync/activesync42.mspx
try again, and see if it works.

My PC does nothing when I connect the S200...
Annita

If the USB cable connection does not work, it is possible to update ROM via Bluetooth ActiveSync syncronization????
THNX,
Annita

Annita said:
If the USB cable connection does not work, it is possible to update ROM via Bluetooth ActiveSync syncronization????
THNX,
Annita
Click to expand...
Click to collapse
It might work, however I would first look into why you usb doesn't work
when you plugin the usb cable, do you see the phone charge ? (led ontop change to orange) you might have a bad cable or you pc has a problem with the usb port (have your tried another usb port ? or removing all usb devices and only using the phone cable ?)

Yes to all.
When I connect the USB cable, the Qtek begins to charge the battery, and the orange led flicks.
I have tried on my PC and on my Laptop and didn't work in any of both.
I have tried with only he USB phone cable and did not work either.
Anyone has tried to update ROM via Bluetooth???
THNX,
Annita

Annita, make sure you have DHCP turned on on your PC. The virtual USB NIC should come up as 169.254.2.2, I believe. I was never able to get it to work without using DHCP on the PC side.

What is the virtual USB NIC????
Annita

When you plug in the USB cable, the PC creates a "fake" network adapter for the PPC and adds that to your list of network connections.
Just make sure DHCP service is started. Right-click My Computer -> Manage -> Services and Applications -> Services -> DHCP Client.

OK, the service was and is ON.
The thing is that I can syncronize via Bluetooth, but not with the USB cable (and I have the original cable and another mini-USB cable).
Annita

Bluetooth Activesync Sycronization will not work b'coz while upgrading, the phone resets itself, N it powers on in the upgrade process therefore, bluetooth of the phone will not be available then.
So, I dont its possible 2upgrade via bluetooth Activesync.

OK, thnx.
Annita

anita and the usb
anita, go to start setting control pannel, go to phones and modems and see the modems are installed there. windows (sh***t) store all the garbadge possible. can be that it identfy usb device like usb modem and put it on com 1 not that active sync works auto on com1. so check connection settings on activesync. + which use port you use? fron pannel or the rear of the PC?
is that a laptop if yes what model.
i'll try to help as much as i can
xman

ok, i have the same problem as you do, or at least a similar. i cant get my sync to work...
active sync 4.2
active sync says "critical communication error, try restarting your device", the active sync troubleshoot tells me that i dont have a ip adress (the link to microsoft does not work), although i have a network connection that my pc created (169.254.2.2). the active sync even appears in green.
my firewall and the win firewall does not interfere with this. switching off the firewalls does not improve this at all.
does anyone know a solution to this? thanks

I'll try what xmanmaster says, but I'm not at home until sunday...
Thnx,
Annita

Did this problem ever get resolved? I have the same issues, tried a wizard and a hermes. Not detected as a usb device, the charging light comes on. Both phones work on another PC. I have tried uninstalling activesync and rebooting phone/PC in every order I can think of.

UPNP (Universal Plug 'n Play) service is required
Hi all,
please make sure that the UPNP service is running on the desktop.
It's required for device detection as well as synchronisation with the WCE device.
A quite detailed description of all potential problems with ActiveSync can be found at Chris De Herrera's website.
BR,
N.a.D.

WMDC and 8125

I cannot seem to get my 8125 to sync with windows mobile device center in Vista. I have tried both bluetooth and usb cable, and I have turned off Windows Firewall.
When I connected it via the cable, the only thing that installed and appeared my device manager was a Smartphone USB Sync under mobile devices. I have read other people are getting a windows mobile device under portable devices, among other things.
When I try connecting via bluetooth, Activesync just does not show up when I pair my phone and my computer as a service.
Are there drivers I can get from somewhere, or am I doing something wrong? Any help would be greatly appriciated.
Thanks!

You have to update the WMDC in vista inorder to sync. Had the same problem me self.. kinda crazy if u ask me eh...

I know it has been a long time but I have wmdc 6.1 and an 8125 with the most recent HTC cingular rom. How do I get bluetooth sync working? My activesync on my phone says that the service is not installed and I am kind of stuck there.
A ton of google searches have illicited no help. I figurd I would try here...
I am paired properly with the laptop as I am able to use the modem as DUN and get internet working with no problems. I cant seem to get the device center to recognize the phone for syncing my outlook with bluetooth.

Same boat
I am right there with you man. I have tried everything and still no joy. I am going to try and up date my bluetooth software and try it out. I'll let you know if it works for me.

I did it!!
Ok the key is to use the same Comm port in WMDC that the wizard uses. For example try to set up a bluetooth partnership with your PC via your wizard. When you see a popup on your desktop that you wizard is trying to connect make a not on which Comm port it is trying to use. (for me it was COM4.) from there go into your setting in WMDC and check the second box to allow the wizard to use differant ports. Select your port and click ok. You should be good to go. Let me know if that did or didn't work for you. Best of luck!

How to Activesync using bluetooth?

Hi everybody,
I'm trying to sync my trinity with a laptop using bluetooth, but it seems imposible 'til now. Has anybody been able to?
It seems there's not pim service on the p3600, also creating a com connection doesn't work...
Any idea or howto???
Thanks in advance.

You'll need to set up your ActiveSync (AS) in your PC to point to the port which your Bluet is using. After that, use your phone to 'discover' your PC and you should have AS service for your Bt in PC.

You mean...
In Bluetooth configuration on the pc I have COM9 assigned to bluetooth Serial Port and COM8 for ActiveSync. So you say I have to set as incoming serial port COM8 in P3600??

Configure the AS to use COM9 (in your case).

Thanks
But still no luck, it seems to be connected but activesync says there's no device in that port, I'm afraid it's a compatibility problem between my laptop bluetooth drivers and P3600 ones.
Anyway thanks for your help, I'll keep on trying...

Probably you can init a sync from PC, but the one I tried is to initialize a sync from my PPC. Once you have AS to use serial of your BT, then while discovering services (or pairing) from you PPC, your PPC should show that there is AS service on the PC. Start your AS on your PPC and sync.

I had a bit of trouble but I've sorted it out now, this is what I did:
1. Uninstall any bundled software and drivers that came with your dongle.
2. Stick the dongle in, and let Windows automatically install the drivers.
3. Make your PC "discoverable" through the bluetooth control panel.
4. Create an incoming port, and take note of the port number
5. In ActiveSync on your PC, go to connection settings and enable a connection through that port.
5. On your phone, go to ActiveSync and select "connect via bluetooth"
6. It will say that you need to establish a partnership or something, press ok, and find your PC, when the services dialogue comes up, select "ActiveSync".
7. Try pressing connect via bluetooth again and it should work!

El_Mariachi said:
I had a bit of trouble but I've sorted it out now, this is what I did:
1. Uninstall any bundled software and drivers that came with your dongle.
2. Stick the dongle in, and let Windows automatically install the drivers.
3. Make your PC "discoverable" through the bluetooth control panel.
4. Create an incoming port, and take note of the port number
5. In ActiveSync on your PC, go to connection settings and enable a connection through that port.
5. On your phone, go to ActiveSync and select "connect via bluetooth"
6. It will say that you need to establish a partnership or something, press ok, and find your PC, when the services dialogue comes up, select "ActiveSync".
7. Try pressing connect via bluetooth again and it should work!
Click to expand...
Click to collapse
Can anyone please tell me why i dont see any services on my P3600 after i am connected to the PC? I used to do this with my Prophet (same laptop) without any problems but the P3600 is not able to see any services.

i use this settings
http://www.htcwiki.com/page/activesync+via+bluetooth
it's work for me.

MrTW said:
Can anyone please tell me why i dont see any services on my P3600 after i am connected to the PC? I used to do this with my Prophet (same laptop) without any problems but the P3600 is not able to see any services.
Click to expand...
Click to collapse
Same here... Active sync does start and tries to connect when pairing... but it times out and the activesync service is not seen as an option on the ppc.

Julioski said:
Hi everybody,
I'm trying to sync my trinity with a laptop using bluetooth, but it seems imposible 'til now. Has anybody been able to?
It seems there's not pim service on the p3600, also creating a com connection doesn't work...
Any idea or howto???
Thanks in advance.
Click to expand...
Click to collapse
Hi
What kind of software are you using microsoft widcomm or bluesoleil.

Active Sync no longer working?

Hi - ever since I used Internet Sharing the other day every time i plug my HD into my computer Active Sync (AS) doesn't recognize it.
When i plug in the phone in I get the touch flo menu and it asks if i want to use AS but nothing happens when i choose this - I've even reinstalled AS and XP has recognised the phone but not AS- anyone else had this problem?

Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.

6Fg8 said:
Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.
Click to expand...
Click to collapse
Thanks for the advice however I can't find a Windows device in the Device Manager - i think you are on the right lines though - Windows is simply not recognising the device...
Would it perhaps be USB Mass Storage device?

Windows should recognize your phone, this is independent of activesync. If this does not work, activesync has no chance to connect to, and the reason must be somewhere else.
Check your USB ports. BTW you're not using a hub are you? If yes you should connect it directly to the PC. Check cables, and/or try another USB-device if you have one.
When you connect, you should be asked how the phone should represent to the pc, with options as activesync, harddisk, modem. Select activesync here. If you're not asked, check device settings in Start-settings-connections-usb2pc.

Have you tried blanking out the "enable advance network funcitonality" in USB to PC setting?

And - you are using the HTC supplied USB lead?
bog standard mini-USB cables don't cut it