Hi all,
yesterday my Universal fell from the table on the ground, and it fell directly onto the USB cable connector, which was plugged into the device at the moment. So now, the USB port on my Universal is acting pretty weird, it moves from side to side and it accepts the charger cable only under a very specific angle, so it is pretty difficult to plug the charger cable in correctly. I am going to get it repaired soon, but I want to backup my data first. The problem is, that the broken USB doesn't let me connect the device to my PC, as even if the status LED lights up as if it was connected and charging, I get the "device not recognised" error on my computer. Does anyone have an idea that could help me please? Thanks a lot in advance,
Longlife
Longlife said:
Hi all,
yesterday my Universal fell from the table on the ground, and it fell directly onto the USB cable connector, which was plugged into the device at the moment. So now, the USB port on my Universal is acting pretty weird, it moves from side to side and it accepts the charger cable only under a very specific angle, so it is pretty difficult to plug the charger cable in correctly. I am going to get it repaired soon, but I want to backup my data first. The problem is, that the broken USB doesn't let me connect the device to my PC, as even if the status LED lights up as if it was connected and charging, I get the "device not recognised" error on my computer. Does anyone have an idea that could help me please? Thanks a lot in advance,
Longlife
Click to expand...
Click to collapse
I would say download the trial version of Spb backup, and copy the CAB installer to your SD-card via an card reader on the PC. This way you don't need the USB connection. You can make a self-extractable full backup, just make sure that you have the same ROM installed before restoring. I hope this helps .
oh then get it fixed lol
i paid £10 for mine to be fixed (came straight off main board) from a local phone repairers
jarbi said:
I would say download the trial version of Spb backup, and copy the CAB installer to your SD-card via an card reader on the PC. This way you don't need the USB connection. You can make a self-extractable full backup, just make sure that you have the same ROM installed before restoring. I hope this helps .
Click to expand...
Click to collapse
Thanks a lot, I will try it as soon as I come back home from school
daddy k said:
oh then get it fixed lol
i paid £10 for mine to be fixed (came straight off main board) from a local phone repairers
Click to expand...
Click to collapse
Yeah, I'm going to get it fixed for sure but I don't want to risk losing my data if the mechanic did a hard reset or something.
Same problem, without the fall
My USB connector started acting up a couple of days ago. It's strange, because I dropped it once, but worked fine afterwards. Now, I need to jiggle the cable aruond for a bit before it actually makes contact
What do you think, how long does it take for them to fix it in a repair shop. Could I possibly wait for it to be finished?
I would suggest getting a Universal Battery Mobile Charger to charge the battery and a USB bluetooth adapter for the computer to sync.
Then if you decide to get it fixed just make sure it's from a reputable repair center. After the repair, I still suggest using the mobile Charger and USB dongle to charge and sync to lessen the stress on miniusb. Goodluck!
Reputable it will be! The T-Mobile shop I purchased it at!
And how long do you think it will take for them to fix it(the repair shop is right in the back of the store...)?
Four days ago, I took the phone to a one of a very few QTEK services in the Czech Republic and they promised to make me an price offer of the repair. They sent me an e-mail yesterday, and the price was..14,026 CZK, which is about 500 EUR accoridng to today's rates. They said that the whole motherboard needed to be replaced, because one part of it had been nicked. Anyway, I bought the phone on ebay for about 400 EUR and I am not really going to pay such a huge amount of money for the repair (I can get a brand new Universal for this price..or even cheaper). Do you think it's possible that the service was either mistaken or lied to me to make a higher profit? And, if a part of the motherboard really is snapped off, do you think it would be possible to fix it somehow? Thanks a lot,
Longlife
clemsyn said:
I would suggest getting a Universal Battery Mobile Charger to charge the battery and a USB bluetooth adapter for the computer to sync.
Then if you decide to get it fixed just make sure it's from a reputable repair center. After the repair, I still suggest using the mobile Charger and USB dongle to charge and sync to lessen the stress on miniusb. Goodluck!
Click to expand...
Click to collapse
Thanks, if I don't manage to get it fixed (see my last post) I'll probably do that. btw, I didn't see a BT connection option in my ActiveSync (and I think I have the latest version), do I need a special plugin or a different piece of software for the sync? Thanks,
Longlife
sorry,for writing in slovak,its easier and faster and longlife understands.
nazdar oprava tu v UK stoji asi 20gbp, odporucam ti v cexax najst nejaky mobil servis, tu na ftp najdes man na rozobratie uniho, a skus si cez net kupit usbfemale(vsetky su standartne). xod do sevisu a skus ix ukecatnex ti to opravia.btw mas ho v zaruke este?
If you want to use BT to sync, you'll need to map virtual serial ports to your adapter(this can be usually done from within the adapter's program, like BlueSoleil), and the configure ActiveSync to accept connections from that port. Afterwards, you need to start ActiveSync on your MDA, and select "Connect via Bluetooth", and voilá.
The catch is, you can't sync music this way. But that might be the smallest of your worries
phsnake said:
sorry,for writing in slovak,its easier and faster and longlife understands.
nazdar oprava tu v UK stoji asi 20gbp, odporucam ti v cexax najst nejaky mobil servis, tu na ftp najdes man na rozobratie uniho, a skus si cez net kupit usbfemale(vsetky su standartne). xod do sevisu a skus ix ukecatnex ti to opravia.btw mas ho v zaruke este?
Click to expand...
Click to collapse
Sorry for writing in Czech, but..you know
Kupoval sem to na ebay od nákýho němce, mám to ještě v záruce ale u německýho T-Mobile a dostávat to do jejich servisu by asi nebylo uplně jednoduchý. Každopádně si od něj nechám ty záruční papíry poslat a zkusim zatim obejít pár servisů tady v Praze. Dík moc
mzalan said:
If you want to use BT to sync, you'll need to map virtual serial ports to your adapter(this can be usually done from within the adapter's program, like BlueSoleil), and the configure ActiveSync to accept connections from that port. Afterwards, you need to start ActiveSync on your MDA, and select "Connect via Bluetooth", and voilá.
The catch is, you can't sync music this way. But that might be the smallest of your worries
Click to expand...
Click to collapse
Hi,
Can you please explain how to do it in BlueSoleil?
I have BlueSoleil (legal), and I've been reading, and trying everything, for hours, without success.
I've managed to get a bt connection between my laptop and my Universal, and one of the available service is indeed ActiveSync. And I can see AS trying to connect, when I click on "Connect via Bluetooth" in my PPC. But then it just stops, and my Uni says it didn't find a partnership with ActiveSync.
Any help, please?
TIA
Longlife said:
Thanks, if I don't manage to get it fixed (see my last post) I'll probably do that. btw, I didn't see a BT connection option in my ActiveSync (and I think I have the latest version), do I need a special plugin or a different piece of software for the sync? Thanks,
Longlife
Click to expand...
Click to collapse
Initially you have to open a COM port for the Bluetooth Serial Settings..and then when you open the COM port (like COM 5 or something), go to active sync Connections Settings and then check "Allow connections to following" and then choose the COM port of the Bluetooth Serial Settings (like COM 5 depending on what COM port you put the BT serial settings).
This might buy you some time till prices go down and you could have it repair for lower price.
GOODLUCK!
clemsyn said:
Initially you have to open a COM port for the Bluetooth Serial Settings..and then when you open the COM port (like COM 5 or something), go to active sync Connections Settings and then check "Allow connections to following" and then choose the COM port of the Bluetooth Serial Settings (like COM 5 depending on what COM port you put the BT serial settings).
This might buy you some time till prices go down and you could have it repair for lower price.
GOODLUCK!
Click to expand...
Click to collapse
Thanks Just one more thing..I will probably not be able to flash new ROM via BT, or will I?
Sorry no flashing via bluetooth only via USB. Not sure though if you can do it via SD if somebody builds an image of the ROM you want in SD then use that but not familiar with it on Universal.
Hello
I hqd the same problem happening to me : the connection between the mini USB and the motherboard were severed. I used stripping wire to redo the connections, and hot glue to make sure they don't break again.
You can certainly do the same. Please tell me if you need a spare mini USB connector to replace your broken one (got one ! you can also find one in any cheap USB reader)
Guylhem
Hi,
many thanks for your idea! I recently gave the phone to my grandmother's former student, who is an amateur electrotechnic. Hopefully, he will manage to mend it and if not, I will surely try what you have suggested. Just one thing..don't you need a special screwdriver to get into the phone?
Thanks, Longlife
guylhem said:
Hello
I hqd the same problem happening to me : the connection between the mini USB and the motherboard were severed. I used stripping wire to redo the connections, and hot glue to make sure they don't break again.
You can certainly do the same. Please tell me if you need a spare mini USB connector to replace your broken one (got one ! you can also find one in any cheap USB reader)
Guylhem
Click to expand...
Click to collapse
Longlife said:
Hi,
many thanks for your idea! I recently gave the phone to my grandmother's former student, who is an amateur electrotechnic. Hopefully, he will manage to mend it and if not, I will surely try what you have suggested. Just one thing..don't you need a special screwdriver to get into the phone?
Thanks, Longlife
Click to expand...
Click to collapse
There are instructions on how to take the phone apart on the FTP server. Follow them carefully!
Related
Hi , guys, now ,my X7500 can not link to My PC , the note is "unknow device, pls try again", i send the phone to the cellshop, the egngineer said ,the synchronization IC has been broken!
who can give a help ?
where are i can find some interanl pictures of X7500?
http://www.pdacenter.ru/razborka/razbor_htc_athena/
rorydaredkign said:
http://www.pdacenter.ru/razborka/razbor_htc_athena/
Click to expand...
Click to collapse
thanks, but i can not open the site, could you pls give me other adress?
dear, who can help me ?it is very urgent !!!!!
Who can help ?
My car's white - how fast does it go?
And now for some more detail:-
Is the error coming up from Windows, or ActiveSync?
What OS and ActiveSync version are you using?
Have you ever been able to sync?
What ROM is your device using?
Are you using USB or Bluetooth Sync?
If its ActiveSync, you could try deleting any existing profiles within the Application and trying again.
Have you tried both a soft and hard reset of the phone?
Have you tried uninstalling and reinstalling ActiveSync?
Have you got the latest version of ActiveSync?
Have you tried synchronising over bluetooth instead of USB (or vice-versa)?
Have you tried google to resolve your problem?
Digital.Diablo said:
My car's white - how fast does it go?
Click to expand...
Click to collapse
That made me laugh right out loud!
it is ok before 15th,Feb.the software and device is ok.
but some time ,the USB port is not stable , you need to put a book above the USB cable.
one day , the device can not link to PC whatever i shake the cable.i change
a new USB part of the device , but it can not working yet.
the repairer said, the control IC has broken , is it right ?
nmurphy said:
That made me laugh right out loud!
Click to expand...
Click to collapse
Tis an old quote passed down to me as a junior IT tech from the wizards of the mainframe, and illustrates the point perfectly I think.
Veron_fat - when you say you have "change a new USB part of the device", is that the USB cable, or the Mini-USB port on the device?? I had a fault with my first charger where the connection eventually went wrong within the connector on the cable - swapped it out with a new charger and all was well again. I have however also broken an Axim x50v sync port with too much flexing - the connector broke the solder ports on the mobo.
I'd be surprised if you'd broken the IC - can someone else advise if my memory is correct and the USB device controller is integrated into the main CPU. Is this also shared with the USB host controller? I'm thinking that if Veron_fat has the 4 in 1 USB cable, he can test that to see if it is the IC, or the port that is at fault.
I do think though Veron that you've buggered the port, and it will either be a resolder on the port by a skilled electronics engineer, or a new mobo.
Digital.Diablo said:
Tis an old quote passed down to me as a junior IT tech from the wizards of the mainframe, and illustrates the point perfectly I think.
Veron_fat - when you say you have "change a new USB part of the device", is that the USB cable, or the Mini-USB port on the device?? .........
Click to expand...
Click to collapse
1. it is the Mini usb port in device
2. i change more than 4 piece usb cable
3. you mean this divice have not the sperate IC for synchronization?
4. all information from the phone repairer ,i donot belive his voice , but i just want to get some picture of internal view of u1000 to check if there have some IC or something......
veron_fat said:
1. it is the Mini usb port in device
2. i change more than 4 piece usb cable
3. you mean this divice have not the sperate IC for synchronization?
4. all information from the phone repairer ,i donot belive his voice , but i just want to get some picture of internal view of u1000 to check if there have some IC or something......
Click to expand...
Click to collapse
Why not just send it back to HTC for repairs/diagnostics? It might only cost you shipping. Just my 2 cents.
tootallk2000 said:
Why not just send it back to HTC for repairs/diagnostics? It might only cost you shipping. Just my 2 cents.
Click to expand...
Click to collapse
yes, but i have not the guarantee, i am not sure if they can repair this device.
who can give me a adress for the X7500 internal picture!!!
i want to see the stomach!!
I have a PDF of a repair Manuel if you would like it. I uploaded to this link. I hope it helps...TJ
"http://www.mediafire.com/?baidzmnlgow"
TrekkerJmm said:
I have a PDF of a repair Manuel if you would like it. I uploaded to this link. I hope it helps...TJ
"http://www.mediafire.com/?baidzmnlgow"
Click to expand...
Click to collapse
thanks, try it!
Hi, my activesync doesn't work, but it is charging...
i tried other USBs and i tried different PCs and same thing happens..
tried to take off the advanced network functionality...
Does anyone have a solution to that? please please help me im begging
Thanks alot in advanced!
anyone???? pleasee??????
go to active sync on the Hermes and delete the old profile. This may work...
Cheers...
tried.. doesnt work.. plus it didnt even work the past couple of roms that i had... i think since i upgraded it from wm6 to wm6.1 i started getting this issue..
any solution????
if trying to connect it to another computer dont work
i would suspect a faulty connector
so how is it possible that its charging??
To charge, all it needs is for the pins carrying voltage to get a connection. (All USB has a 5v current at 500mA, it just uses that to charge).
It could be that one of the data pins used by USB solely for transferring data are damaged or broken (or the connector is broken internally). This is almost impossible to diagnose without the correct tools, so I'm guessing here.
However, my Hermes' USB port has started to 'act up' - it still charges fine, but you have to have the USB cable at juuuust the right angle and you can't move it or touch it at all, otherwise the USB connection disconnects. I suspect either oxidisation on the terminals or a dodgy USB connector - but as long as it charges alright, I can live with that!
you could try cleaning the contacts with a cotton bud and some isopropyl alcohol (surgical spirits - NOT METHO). If there is any buildup on your contacts this will fix it.
Cheers....
Mine has done this many times before, the bloody pc rejects the usb device as unknown. [email protected] frustrating, I go in and delete all stored data about the phone and same on the PC in Active sync, some times works. Try different cables, sounds weird but some work well some are no good, dunn'o why, just does. I would perform a Hard Reset, I have done this once and it fixed it, blows away all your stuff (which should be on your 2Gb min mem card anyway). Good luck, sounds like a Hard Reset is where your headed.
is it possible that its not working since i switched to WM6.1? cuz i dont usually charge my phone through the pc and i just relized it a month ago... so if i switch back to wm6 do you think it would work??
Try this
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
aaronc29 said:
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
Click to expand...
Click to collapse
if you would read the first post... where i actually asked the question u would see that i tried that already
but tnx for trying
my 8525 does this from time to time as well, while I've never traced down the exact problem, a soft-reset almost always fixes it (I'm not saying you haven't soft-reset, it's just how I fix mine).
It likely has something to do with memory, as it usually happens after I've been using a lot of features (windows live search, outlook, etc.) and haven't reset in several days.
good luck....it is frustrating!
u did not described what it actualy does if you connect it to the pc and what rom are u using
the common problems with wm6.1
uncheck the advanced usb disconnect from pc restart pc
go to active sync on ppc seting - connection uncheck box (allways) check box open `usb close `usb ok reconnect ppc
the wording might be different cause im using right now diff. language
I just tried to plug my phone in today, and activesync does not detect my phone when I plug it in.... Activesync usually works great for me.
So far I have tried:
1. soft reset phone
2. attach wife's phone - still no sync (this leads me to believe it is a problem on the PC - not the phone)
3. remove and re-install activesync on the pc
4. restart the PC
The USB connection is definitely being made - as when I plug the phone into the computer it starts charging the battery..... but no activesync session is initiated, so I can't modify any files on my phone....
any other ideas?
Hmm that is bad... Well what do you use activesync for? Transferring files or for internet sharing?
All I can think of is maybe a virus? Run avast! virus cleaner. It's the stand alone virus cleaner not the actual anti-virus program. It won't install anything on your pc and it's actually one of the best. Just go to Avast.com.
If you use activesync for internet sharing you actually don't need it . I don't use it for internet sharing. You just need the drivers. I use wm5torage to put stuff of my memory card.
Hope something I wrote helped.
Uncheck start>settings>connections>usb to pc.
never mind........ I guess my data cable just went retarded.
I bought a new USB>MiniUSB cable today and activesync loads right up.
strange, since the original cable does not look like it is damaged at all, and can still charge the phone.
Oh well - all's well that ends well. lol.
zaep0b said:
never mind........ I guess my data cable just went retarded.
I bought a new USB>MiniUSB cable today and activesync loads right up.
strange, since the original cable does not look like it is damaged at all, and can still charge the phone.
Oh well - all's well that ends well. lol.
Click to expand...
Click to collapse
i bit late to the party,me ,but this is a comon problem in certain devices,so far i changed 4 cables with my hermes.
oh well. good to know anyway.
I work as a manager at a retail store, and found a couple of PSP data cables (the exact same cable that HTC phones use, surprisingly) that were in the back room which clearanced to 10 cents.... I bought them out - so I have a TON of backup cables in case I ever need them. LOL
the problem is not the usb cable per say but the usb hub in the device.
the new htc hub since the Hermes have a low threshold for wear, the pins that is, so when your usb cable gets used for awhile it wears out a bit also,this gets to a certain stage the the pins no longer touch each other therefore this problem occurs .
i have noticed that my wife 3 year old wizard has a standard usb plug and we never had any problem with any cables,even using the cables that do not work in the hemes that started showing that problem after 6 months of usage.
yeah - well maybe I'll be lucky and the cables I bought (from the PSP) don't have this wear and tear problem
since a few weeks, i've got a very strange problem with my blackstone.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync. it's also impossible to do active sync by usb since this moment. i already tried everything in the blackstone USB2PC settings, like disabling fast synchronising, deactive/active the USB2PC pop-up and so on...
what i found out yesterday is the following:
because i did a hard reset, i didn't had any contacts on my phone, so i tried to active sync over bluetooth. that worked perfectly and after the synchronizing was finished, the USB connection worked again, but only for a few minutes. afterwards i had the same problem again. nothing happened when i connected the USB cable. i was able to do the same thing again: synchronize by bluetooth, connect USB cable and it worked again for a few minutes. unfortunately i wasn't able to flash hardspl during this time period. it found the phones bootloader version, but when i wanted to start the flashing process, it said that it can't estalish a connection to the phone (tricolo bottsreen has been started and progressbar was visible, but on 0%)
i also tried it on 3 different pc's with 2 different USB cables...
normaly i would say now, that my blackstone has a defect due to the fact that i did a hard reset and it's still not working, but how is it possible that it works for a few minutes after synchonizing by bluetooth?
does anyone has an idea??? i don't want to give away my lovely blackstone for warranty
btw. is there any possibility to flash a new rom without using the usb cable? even with the soft spl method i've found, you have to use the cable even if the rom itself is flashed from the sd card...
Black Stone usb device picking as "unknown device"
i am also having the same problem please help me
Maybe i'm having a similar issue:
My HD is not recognized anymore via USB Cable. I tried different computers with different Windows Versions. (7, Vista, XP)... No Connection anymore.
Bluetooth Connection works!
I did follow all suggestions... nothing works.
Could it be, that i flashed my HD too much? Is it broken now?
have you all checked your 'USB to PC' settings?
wellers said:
have you all checked your 'USB to PC' settings?
Click to expand...
Click to collapse
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
kkchan said:
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
Click to expand...
Click to collapse
Yes, checked every of the common suggestions given in this situation.
Could it be a hardware fault?
As i told, it doesn't work on any PC! Feels like Touch HD's mini USB port is dead. Strange thing ist, that it says chargin when connection the cable. But no other reaction than charging.
is there still no solution for this problem?
i already found like 20 people now with the same problem, posting in several different threads. seems like this really is a big problem of the blackstone...
I had this problem with Duttys rom afgter plugging my HD into works pc to use internet sharing.I had to do a hard reset to sort it out sorry ts not much help but its the only way i sorted it after buying 3 new leads!
Using the stock ROM 1.14, never ever flashed a ROM. However, for a few days, I have been unable to connect my Blackstone with Windows Mobile Center (OS = Windows Vista SP1), it just fails with an (unspecified) error. I can only connect my device as a disk drive, not via ActiveSync anymore. It used to work before.
I am currently investigating whether or not the recent firewall upgrade (to Norton 360 3.0) on my computer may be the root of the problem. I'll keep you informed...
EDIT: performed an uninstall of the Windows Mobile Device Center, restarted the computer, re-installed the WMDC using the HTC CD provided with my Blackstone -> voilà, it works again
EDIT2: probably my problem was not related with the ones described here above, but who knows, maybe it will help others ...
i also hv the same problem
cannot synchronize...
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
bufung said:
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
Click to expand...
Click to collapse
is the USB chip soil under warranty? or i hv to fork out my own money?
USB Dead
Same issue here.......... Can charge but can't sync. Even in the boot loader I'm not getting anything. ... as soon as I remove the USB cable it says serial. Tried changing everything
Help anyone?
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
elab said:
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
Click to expand...
Click to collapse
Same here.. problem just started.
Hi Guys
The problem with the USB Connector in the phone.Four Months back I got the same issue with USB, since I had warranty I sent it to HTC Service centre to repair, they send me back in four working days in working condition. If your in UK it will be return in 3 to 4 working days.
goto HTC website and find the service centre phone no.
cheers
joe.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync.
Click to expand...
Click to collapse
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Dr. Morpheus said:
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Click to expand...
Click to collapse
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
gtdor said:
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
Click to expand...
Click to collapse
I solved the problem. It seems that the ROM version was the problem for me:
ROM: BS_Cloudy_1.9
RADIO: 1.14.25.24
Manila: 2.5.20121225.2
I solved using "Clear Storage." After reset, reverting to original settings (original settings actually were, because I put this ROM only for two days), I was able to connect to the PC and was able to flesh another ROM
I hope that this ROM is more stable.
Hi guis, I have de same problem with usb connection, I would to send my blackstone to assistance but i have to instal first the original spl!
Is possible to restore it trough memory card and non trough usb??
Tanks
Hi all,
Just picked up a second hand Touch HD on Orange, I want to Hard SPL it and flash with a custom rom but my Win 7 laptop will not see the phone when connected via Windows Mobile Device Centre, either as active sync or disc drive...everything works fine with my Xperia though.
Any idea's the reason behind this. I had no disc with the phone so do I need specific drivers for it even though my Xperia worked with the native Win 7 drivers...I've googled my problem but have not found a solution...please help
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
have you tried a hard reset? sounds like whoever had the phone b4 you was playing with the notification queue
Cheer guys, but have hard reset and am using the cable that came with the phone but still no joy on both my home machine (Win 7) or my works one (XP).
Don't know what to do next
Dazza2910 said:
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
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Sorry Dazza but that information is incorrect.....
I've got about 1/2 a doz usb cables that I have used for 6 months....ANY usb cable will work.
My HD has only just stopped being recognized in the last 2 days. I loaded W7 on my laptop 2 weeks ago and it recognized up until a few days ago. I suspect it's from some update that I've done.
Sammy
Try uninstalling activesync and reinstalling it again on the XP computer. That's worked for me in the past. If that works, you'll at least know it's not the phone or usb cable.
Not sure about W7 yet but I'll post something if I figure it out
Sammy
EDIT - This is where I'm currently searching
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
samlives said:
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
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Just reinstalled...still no joy
Have just ordered a genuine HTC HD data cable to see if it is the actual problem. It seems strange it won't sync on either XP or Win 7 yet does charge when plugged in.
The cable does show signs of slight damage as I can see some of the sliver wire exposed at the mini usb side. Am hoping it's this or I've got a knackered port on my phone
Have you disabled all firewalls and tried connecting?
samlives said:
Have you disabled all firewalls and tried connecting?
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Yep, have disabled everything but still no joy
Are there any HTC drivers that I need to install or should it just recognize the phone when I plug it in???
Start > System > ActiveSync > Menu > Connections
In this menu, check "synchronize all PCs using this connection" if unchecked.
And what got me going today (had forgotten this one)
On the Touch HD
Start - Settings - Connections - USB to PC
Check Activesync and uncheck "enable faster data synchronisation"
Spent a couple of hours trying to connect before I did this.
Hope this works for you.
r
Andrew
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
kersey said:
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
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If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
samlives said:
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
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I've got a genuine cable being delivered either tomorrow or wednesday, it only cost me £5 so no problem there...the only thing that now worries me is you saying there's nothing special about the HTC one...I've tried 4 different cables and all they do is to charge the phone from the pc but not sync it, this is both at home on Win 7 and in work on XP...a damaged phone springs to mind now
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
ericjennings said:
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
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Have tried as you said...all it states is serial, no sign of usb
Am fearing the worst in that phone may be damaged and as it was bought second hand I have no receipt or idea of how old it is and whether returning it to HTC for fixing is possible.
My last hope is when my genuine HTC cable arrives tomorrow, even though I know deep down it won't work from what you guys have said, I'm deeply hoping that as the mini usb connection is slightly different on the phone to other mini usb ports that it might work, otherwise...that'll teach me for buying second hand
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
sst said:
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
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Thanks guys for all your help and advice...I don't think there's anymore I can do other than get use to the phone the way it is or try and sell it on ebay obviously declaring the sync issue...to 'Joe Average' it may not be as big an issue than it is to me.