Im having a big headache here, I have windows vista enterprise edition (the release version) and i downloaded Windows Mobile Device Center from microsoft. My problem is when ever I try to connect the device, windows installs HTC usb sync and after that I get another message saying I need to install drivers for a "unknown device" I went to device manager and sure enough somehow this "unknown device" is related to my phone, It askes to look for drivers and can not find any. Anyway, this is somehow creating a problem because I can not connect the phone with WMDC.
Thanks for your help,
Chris
Similar problems here with Vista Ultimte RTM. You can also watch here for some answers.
Ninja1
A couple weeks ago I tried to sync my Cingular 8525 but had no luck, Vista managed to find and install some HTC drivers, but I couldn't get active sync to work (mobile device center now in vista). But I could browse the files on the device. Then just today I went into device manager and manually told it to look for new drivers online, it did, found some, and installed them, then mobile device center started working and I could sync. Wahoo!
usarmy2008 said:
Im having a big headache here, I have windows vista enterprise edition (the release version) and i downloaded Windows Mobile Device Center from microsoft. My problem is when ever I try to connect the device, windows installs HTC usb sync and after that I get another message saying I need to install drivers for a "unknown device" I went to device manager and sure enough somehow this "unknown device" is related to my phone, It askes to look for drivers and can not find any. Anyway, this is somehow creating a problem because I can not connect the phone with WMDC.
Thanks for your help,
Chris
Click to expand...
Click to collapse
This just happened to me today after using wmdc on vista business for 2 months. now my device comes up as "uknow device" in the device manager and then a few seconds later I get a popup window telling me that my USB device is unknown.
Damn annoying. im trying to figure out what happened and if i cant, then ill reinstall windows vista. bloody M$ crap.
when Vista prompt u for installing the driver, you have to manually select the driver location! Select driver directory to the Windows directory... Then Vista will be able to locate and loaded the device driver... i tried it works...
good luck
ctho24 said:
when Vista prompt u for installing the driver, you have to manually select the driver location! Select driver directory to the Windows directory... Then Vista will be able to locate and loaded the device driver... i tried it works...
good luck
Click to expand...
Click to collapse
it was working fine for 2 months so I assume the correct drivers were installed. nonetheless, i will try update the driver for "unknown device" if I can find the inf file in the windows directory.
i tried it,
it says that my "Unknown Device" in the USB controllers category has the latest drivers installed.
this is too funny.
not sure what went wrong here.
Ive also uninstalled wmdc and reinstalled it many times and still no luck.
hrrrmmmmm, i feel a format and image coming up soon.
OK, i have solved the problem.
who would have thought I had 2 faulty sync-charge cables. They worked on Sunday and stopped working on Monday.
I noticed this happened after I used WM5torage. This is strange.
Anyways, things are back to normal
I have been sync with Windows Vista Ultimate both USB and Bluetooth for weeks. Especially the Bluetooth works great both sync and install software!!
Related
Any of you guys managed to get this to work? Plugged my wizard and picked up as Generic RNDIS, i browsed to the activesync4.1 directory on my xp drive and used the RNDIS driver from there, as windows couldnt see any other, it installed fine, however i get nothing when i plug the wizard in, Windows Mobile Device Center dont pop up. Any ideas guys??
Hi,
Yes I have it working with both USB / BT :=)
Try this procedure.
1. Download this file.
http://www.download.windowsupdate.c..._847432eec73e750d6d8056881f52a39fbc94587a.exe
2. Extract it using winrar.This will give you a file "wmupdate.msi"
3. Now be sure to logon to Vista as the built in admin and run "wmupdate.msi" and after that reboot and again login as built in admin, let it complete the install.
4.Login as your regular user, connect you phone and all should work:=)
/Fahlis
fahlis said:
Hi,
Yes I have it working with both USB / BT :=)
Try this procedure.
1. Download this file.
http://www.download.windowsupdate.c..._847432eec73e750d6d8056881f52a39fbc94587a.exe
.....
/Fahlis
Click to expand...
Click to collapse
Hi,
I'm running 5472 as well, but the update (from the file name) looks like it's mean for build 5460. Are you sure this is compatible with 5472? I just wanna make sure because I had just reinstalled my OS and don't want to go through the trouble of breaking it Of course, there's always system restore, but it can be a PITA for me sometimes.
tried it but dont seem to work, setup starts then vista picks up a new device, out of interest what does your wizard show up as in device manager? It couldnt auto find a driver, so i browsed to activesync dir and there was loads of MS drivers, also HTC drivers, i tried to choose HTC pocket pc but didnt work, its obviously not the Wizard drive its after as the wizard wasnt even plugged in.
liv3wire said:
tried it but dont seem to work, setup starts then vista picks up a new device, out of interest what does your wizard show up as in device manager? It couldnt auto find a driver, so i browsed to activesync dir and there was loads of MS drivers, also HTC drivers, i tried to choose HTC pocket pc but didnt work, its obviously not the Wizard drive its after as the wizard wasnt even plugged in.
Click to expand...
Click to collapse
Oh yeah, now I remember... 5472 was being a real pain with my MDA. I can't remember what I did exactly to fix the driver issue, but I believe I just pointed it to the root directory of the CD that came with the phone when it prompted for drivers. Just be persistent with it, and it should finally install
BTW, the file provided above works! It does install an older build of WMDC, but it doesn't seem to affect anything. The build provided with 5472 only works if you choose "quick connect", instead of establishing a partnership.
setup starts then vista picks up a new device, out of interest what does your Wizard show up as in device manager?
Click to expand...
Click to collapse
I had the Start CD that came with the device put in and it found the drivers needed from that auto.
And sure enough the provided file is for an older build but for me at least it does work.
And it shows up as "your username Windows Mobile-based device" in WIndows Explorer..see attached snapshot"
/fahlis
setup starts then vista picks up a new device, out of interest what does your Wizard show up as in device manager?
Click to expand...
Click to collapse
I had the Start CD that came with the device put in and it found the drivers needed from that auto.
And sure enough the provided file is for an older build but for me at least it does work.
And it shows up as "your username Windows Mobile-based device" in WIndows Explorer..see attached snapshot"
/fahlis
Oh I just looked at my initial reply and one thing I forgot to mention
I had to run the wmupdate.msi i file from a command prompt, and that also had to be started with administrator priviliges.
/fahlis
Setup: Stock Cingular 8125 WM5, Vista Home Premium 32bit
I've had no problem with in the past getting my Cingular 8525 to tether with any XP machine. However, Vista is proving to be even more worthess than XP as I imagined it would. WMDC works fine a side from it too being even more worthless than it's predecessor, as I can't even remote sync over a secure VPN anymore.
I have read and installed the drivers located both:
http://forum.xda-developers.com/showthread.php?t=288753
and
http://www.terranettech.net/DisplayPg.aspx?codeid=1128
Neither works solution...
With WMDC disabled I activate the Wireless Modem connection. Vista detects a new USB device at that point and starts looking for a driver.
It comes back saying it could not find a driver, and I click a button to specifically tell it what driver to use. I've tried both drivers listed in both URLs. Neither are accepted. I'm told "The folder specified does not contain a compatible software driver for your device."
For the record, the driver on the CD didn't work either (different message, something along the lines of "failed to install driver").
If I go into Device Manager and "Update Driver" (no driver is installed, Update is used whether no driver yet or really updating) and let Vista try to find it itself it says "The best driver for your device is already installed.", which is "Unknown Device".
Any ideas? I've seen people claiming they got their 8525 to tether with Vista using the modified driver. On my end it does not work though.
No ideas? Is there another place I should post this instead?
this may help
For anyone having trouble getting their laptop to recognize the 8525 as a modem this may be the solution.
http://www.terranettech.net/DisplayPg.aspx?codeid=1128
my phone was working fine but when I tried to set my wife's up to tether it wouldn't show new hardware found when plugged in and when I tried to manually install the driver the process box just kinda stalled out and wouldn't go forward with the driver even though I had browsed to the right one. I had to uninstall the driver which was viewing the phone as a serial device. if you're having this trouble then try following the link above...
Hi,
Previously I was running Black 3.0 and was synching with Vista and had no problems.
I recently updated the ROM to Black Satin and now I cannot sync.
When I connect the device to my computer it initially recognises it and gives an option to create a partnership but then it disappears and it says that no device is connected.
Does anyone have an idea of what could be wrong or of ways of fixing it?
Thanks.
Also..
I have followed the guide here http://www.mrvanx.org/hermes_guide/vista/index.html for vista and I get an error installing the drivers (error attached).
I have also turned off advanced usb networking..
spathi said:
Hi,
Previously I was running Black 3.0 and was synching with Vista and had no problems.
I recently updated the ROM to Black Satin and now I cannot sync.
When I connect the device to my computer it initially recognises it and gives an option to create a partnership but then it disappears and it says that no device is connected.
Does anyone have an idea of what could be wrong or of ways of fixing it?
Thanks.
Click to expand...
Click to collapse
First, be sure you're running the latest WMDC 6.1. Then reboot both the computer and the device. If that doesn't fix it, click on Start -> Settings -> Connections -> USB to PC and check or uncheck "Enable advanced network functionality".
Then... report back.
yup I have done all that
Rebooted about 20 times (pc+device) even tried reflashing different roms but still no go!
Have unchecked advanced networking..
Make sure you have the right driver from VistaRUU.zip floating around. I did these exact steps last night and am also running Black Satin. I don't have a problem. Be sure to re-check the box that says allow USB connections.
Good luck. Try going over all the steps in case you might have missed something.
Spathi, in your case, you may just need to re-download the Hermes USB drivers.
P.S. I did also update my SPL to HardSPL2.0
I have tried installing the drivers numerous times.
I have tried the drivers from here http://forum.xda-developers.com/attachment.php?attachmentid=33892&d=1170385335 and here
http://mahmood1.com/Documents/64bit.rar
I am on 64bit Vista and have downloaded the 64bit drivers and turned off driver signing..
My phone has SPL 2.10lipro which I believe is the latest?
spathi said:
I have tried installing the drivers numerous times.
I have tried the drivers from here http://forum.xda-developers.com/attachment.php?attachmentid=33892&d=1170385335 and here
http://mahmood1.com/Documents/64bit.rar
I am on 64bit Vista and have downloaded the 64bit drivers and turned off driver signing..
My phone has SPL 2.10lipro which I believe is the latest?
Click to expand...
Click to collapse
i had the same problem a little while ago. search my user name for posts and you'll find the thread. but the solution was... uninstall wmdc reboot, and download and reinstall. works like a charm.
I HAD the same problem.
OK.. I had the same problems, troubleshooting with MS for $35.00 didn't solve it. The one thing that did solve it is kind of ridiculous and easy.. So here's the solution..
It turns out Vista has issues with detecting USB drivers on certain types of chipsets. It looks like the USB ports are correctly installed, but it just doesn't like the devices (like Smartphones) connected to it.
I solved the problem by buying a USB card with a VIA chipset. It's amazing how well it works now. Of course, I discover this AFTER a reinstall of Vista and everything else.. Duh! Ugh!
Hope this helps other people feel less pain.
-Percy
I have tried the uninstall/reinstall thing before (just tried it again) no luck there.
I just tried another usb card and that didnt work either.
Only thing I haven't tried is reinstalling windows...
mine is more weird
upgraded from wmdc 6.0 to 6.1.6965 now when it bootloader, wmdc doesn't even connect at all. even return to wmdc 6.0 doesn't solve the problem
There are a couple of things with Vista..
I figured out these few little nuggets during my travels..
1. Make sure you have all the newest updates. (MS apparently knows of this problem as they have released a patch to resolve some USB issues)
2. The external USB Card you try has to have the VIA USB Drivers.
3. Update your bios to something newer (also a big problem)
4. Turn on Legacy Support for USB (important too)
5. Disable your ACPI if you're having troubles.
6. Have you tried connecting the device directly to the MOBO USB Ports?
I can't stress this enough.. the VIA USB Chipset seems to work so if you try an external card, make sure it has a VIA chipset on it. They're completely different than the standard Vista USB Drivers.
For those that are having problems - check on your desktop system in the device manager to see if you have the "Microsoft Remote Mobile Adapter" installed as a network card. If you do, uninstall it. This driver gets in the way of the WMDC 6.1 connection with USB.
It apparently gets loaded if you attach your device while having "advanced networking" enabled in the PC->USB setup on the device. Once you've done that, you're stuck. Turning off the "advanced networking" on the device won't help, because that remote driver is already loaded. You need to disconnect your device, unstall that driver, be sure "advanced networking" is turned off, and then connect your device again. I've had this happen a couple of times to me after re-flashing the ROMs.
Brian.
I've been searching a lot about this and just can't figure it out... I can sync my tytn (8525 as I call it) with windows media player, but can't do it with "windows mobile device center". Actually, everytime I click on wmdc, it opens up the "Change Connections SEttings" where it says "Device Connected" up top but then I click on ok and apparently nothing happens...
Ive tried searching now for about 2 hours for a fix.
Ive just installed windows 7 x64 pro and i can not get it to work with my HD. It will not recognize it at all. Ive had various problems, always seems different.
Ive tried turning off the enable fast data. This changed the problem, but didnt fix it.
At the moment, i have that enabled and the problem from what i can tell is, in device manager Microsoft Windows Remote Adapter is not working.
If i disable fast data, i get a connecting to host message on my HD screen and nothing else really happens.
Ive tried updating the USB drivers, but that will not work, something to do with unsigned drivers.
Under mobile devices in device manager i get PocketPC USB Sync instead of the HTC usb Sync thing.
Is there a solution for this please?
With me it worked on windows 7x64 straight out of the box. I suggest re-installing win 7.
I'd have to agree, using Windows x64 Professional here and both my Touch HD and my partners work fine (I had to allow Windows to download an updated version of Windows Mobile Device Center first though).
I do not suggest reinstalling Win 7. Geez. Sorry, but that's using an axe to trim a toenail.
Try downloading and reinstall the x64 version of Windows Mobile Device Center. Make sure you get version 6.1. Do not download any driver updates meant for Vista - you don't need them. But this main file will be marked Vista - it includes you too.
Next, it's possible that when you first plugged in the blackstone, a driver install got canceled or didn't happen right. Use your hardware manager and look for any new generic devices or HID devices. You can try deleting the hardware from the list and asking device manager to look again.
MAKE SURE YOU CLOSE WINDOWS MEDIA CENTER.
Good luck.
Installed windows 7 last week.... i mainly use this pc at home and at work i use XP.
Anyway just connected it now to my notebook and after some driver downloads from windows the phone works fine...
make sure u download the latest mobile device center.
I had the same with my Topaz and windows 7. The fix was to disable the windows firewall while syncing.
This solved my sync problems with Windows 7 ultimate x64
Open notepad
write the text : net localgroup Administrators LocalService /add
save the file as e.g. HTC.bat somewhere on your hard drive where you can find it
Locate with Windows Explorer the .Bat file you just edited
Rightclick on the bat fil
select "run as administrator"
restart your computer. Your HTCH Touch HD should connect without problems
Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?
vid200 said:
Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?
Click to expand...
Click to collapse
If you are using Windows 7 Business, I would guess you mean you are using Windows Mobile Device Center, yes? In Windows Device Manager are you set up to automatically download drivers? Are you getting any errors in the Sync Center? There is a lot of information you have to supply before anyone can troubleshoot the problem you are having.
There are a lot of steps you can take, most of which you can find by doing a search of XDA. If that fails, then come back with a more detailed explanation of what you have done, and people will try to help troubleshoot for you.
Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.
vid200 said:
Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.
Click to expand...
Click to collapse
In Device Manager you can click on Portable Devices and see if you see your HD2 there, if you do, then right click on it. You can find options to manually install drivers. If that does not work, in the Mobile Device Center you can configure how the center is supposed to connect to your HD2. Have you tried that yet? Also, make sure you are not using a USB hub for connections. You can try changing USB ports to try to reinstall drivers.
I am trying hard, this is the error I get:
P.S.: in activesync all options are on, so no problems there, but I have tried all of them.
In that case, try uninstalling the device in Device Manager, and starting over again. It does seem to be a driver problem. Another trick you can try is on the HD2, under Settings, USB to PC, try unticking Enable advanced network functionality, and then try to reinstall the drivers.
Another thing you can try is deleting the partnership in Windows Mobile Device Center and creating a new partnership.
Is there a wa I could find the driver somewhere and install it myself?
Not beeing able to find the right one...
vid200 said:
Not beeing able to find the right one...
Click to expand...
Click to collapse
In the Leo ROM forum the thread on MTTY has some Windows 7 drivers you can download I believe, but that will take awhile.
Are you using Win7 32 or 64 bit?
win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....
vid200 said:
win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....
Click to expand...
Click to collapse
If you are familiar with computers, you can try this with Win7 drivers you download for HD2.
You did try uninstalling your device in Device Manager, and trying another USB port to install it on? It seems really odd that Win7 is not finding the right drivers for you, and that persists even after you uninstall and reinstall the device.
No luck so far, any more ideas?
Update:
I tried the same thing on another laptop, same specs, same win7 business, worked like a charm.
So must be this win7 problem I think. Any ideas what to do? I can't remove mobile device center, so I could try and reinstall it. The icons stay in my control panel.
Anybody?
I just can't imagine this is only happening to me.
vid200 said:
Anybody?
I just can't imagine this is only happening to me.
Click to expand...
Click to collapse
Did you have any luck yet in solving the problem?
Nope my dear helper,
I found out this is windows7 problem. I still get the first error can't install device driver, because the device is not installed on the computer.
Something must be wrong, but I was getting a head, network driver installed fine, windows mobile device program runs fine, I made a clean install with register delete etc...
I just can' seem to find this to work.
i had some problem the first time i plugged my HD2 on win7 64 ultim.
nothing happened, no activesync, no nothing...
i opened sync center, nothing...
windows updates found me windows mobile device center with upgrade devices, the thing installed but all still worked bad, impossible to activesync, no driver for my HD2, and i know nothing about phones and windows, it's my first windows mobile.
so after hours of fighting, i decided to DL the app windows mobile device center on microsoft download website, then i installed the thing and oh miracle, my HD2 was detected, the app Win M D Center was asking me now with the pic of my hd2 in the prog to chose between settings as the first thing installed by windows update always froze at win mob device center splash screen...
i resume here but it took me the all afternoon to finally resolve this problem.
something went wrong with windows update install and to reinstall the all app was the easy way to fix the activesync problem.
If you did already re-download Windows Mobile Device Center and that did not work on the one recalcitrant computer, maybe you might need to update your BIOS or download the latest drivers for you motherboard. Sometimes problems can crop up if the computer does not have the most updated BIOS and motherboard drivers. How old is the computer you are using?
Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.
vid200 said:
Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.
Click to expand...
Click to collapse
Well, glad you finally solved your problem, and that this time the blame was not just placed on HTC or the Leo. Sad though that you had to go through so much to get the darn thing to work. I just installed a new operating system for my neighbor, and there is still more work to do on it. Not a fun thing to do.