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I've been having a discussion with TomTom support over the last few days regarding a problem with getting my Mini S to talk to a BT GPS Receiver and a BT HF kit at the same time. Tomtom have basically told me this won't work and that whilst Tomtom is installed - not even running, the phone will not work with a BT HF device....!!!! :?
Anybody else experience this? Are Tomtom saying that their software basically renders the phone useless with handsfree??? :shock:
I've included the conversation from Tomtom below :-
Note the entries are in reverse order.
Response 06/07/2006 01.34 PM
Dear Mr. Kirby,
Since your PDA does not have any physical serial interface, a wired GPS-receiver (which runs through a serial interface) will unfortunately not be possible.
To further clarify our statement, your PDA seems to have difficulties sharing the same BT connection port and/or profile between multiple devices or services. This has nothing to do with our software, this is hard-coded into the operating system and hardware your PDA runs on. The binding of a BT serial port is a PDA function, not a software function.
We sympathise with your situation, but as we are not the manufacturers of your PDA or your carkit, there is very little we can do to assist you.
Kind regards,
The TomTom Customer Support Team
Customer 05/07/2006 10.01 PM
Does this mean that if I use a wired GPS receiver then this will work? Or, are you telling me that once I install the Tomtom software on a PDA phone that I will loose the ability to use any other Bluetooth devices until the Tomtom software is removed? If this is the case then I can hardly see how you can claim compatability with the XDA series of devices, at least without notifying potential customers that they will loose all handsfree functionality via Bluetooth once you install the software?
Response 05/07/2006 02.12 PM
Dear Mr. Kirby,
Our earlier correspondence was unfortunately not entirely clear. What we mean is that there is an internal conflict between our software, which is bound to the PDA Bluetooth Serial Port by the PDA hardware and underlying Windows OS), and your BT Carkit, which attempts to pre-empt the BT Serial Connection bond. This bond is enforced whether or not the program is actually active, and the ability to share a bound serial port concurrently is something that is enforced by your operating system.
This is unfortunately not something we can do anything about, since this is both hardware- and Windows-based (in the sense that multiple programs cannot access the same serial port concurrently), and also because we cannot provide technical support for a problem that is outside the purview of our software.
Kind regards,
The TomTom Customer Support Team
Customer 04/07/2006 10.10 PM
Your answer makes the assumption that the problem only occurs when the Tomtom software is running. This is not the case. Before Tomtom was installed on the device it would connect to the carkit and work correctly. Following the installation of Tomtom it will no longer remain connected for more than 15-20 seconds, regardless of whether Tomtom is running or not. If Tomtom is running and communicating with the BT GPS receiver it does still not function correctly with the carkit, however, if the Traffic function is activated then it will maintain a connection.
I therefore suggest that your previous explaination is not accurate - I could possibly accept an issue with Tomtom running and it then disconnecting from the carkit however, even with the BT GPS receiver removed from the paired devices and switched off it will still not remain connected.
Response 04/07/2006 01.29 PM
Dear Mr. Kirby,
Since we do not support the usage of third-party carkits (Bluetooth or wired/serial), we are only able to offer a technical theory as to your problem.
As your carkit is connected with a (virtual) Bluetooth serial connection, there is most likely an internal conflict with regards to the serial connection. PDA's support multiple Bluetooth profiles (methods of connecting), but typically bind the serial port to one device. Seeing this, the most likely culprit is the fact that the PDA keeps on switching focus between the two devices that use the serial port: Your BT GPS-receiver and the BT Carkit. When Navigator 5 is running, it pre-empts the serial port connection for the GPS-receiver, which forces the connection to stabilise.
Though we cannot offer you a solution to your problem, please try changing the settings of your BT Serial connection (removing the Authentication and Encryption options).
Kind regards,
The TomTom Customer Support Team
Response 03/07/2006 08.25 PM
Dear Mr Kirkby,
The incident you reported is escalated to our 2nd Line Support Technicians for further research. We will notify you immediately when they have resolved the incident.
Thank you very much for your understanding.
Kind Regards,
The TomTom Customer Support Team
Auto-response 02/07/2006 11.25 PM
Title: What is GPS?
Link: http://service.tomtom.com/cgi-bin/uk.cfg/php/enduser/popup_adp.php?p_faqid=3250&p_created=1119876697
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Title: How do I install NAVIGATOR 5 Software and Maps of Western Europe on my Pocket PC?
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Title: Will NAVIGATOR 5 (and previous Navigator versions) work with Windows Mobile 5?
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Customer 02/07/2006 11.25 PM
GPS Driver 1.2, MAP Great_britain_Plus-Map v571, English UK
Windows Mobile V5.0 OS 5.1.195 (Build 14847.2.0.0)
ROM - 2.21.4.1 WWE
ROM 3/9/06
Radio 02.07.10
Protocol 413.1.03
ExtROM 2.21.4.101
I have recently upgraded from a O2 XDA II to an O2 XDA Mini S. The product has been working perfectly for a number of days with my Vauxhall(Opel) Vectra Bluetooth car kit. The phone will pair with the unit, the contacts are downloaded etc and the phone will remain paired and make/receive calls via the bluetooth unit until switched off.
Yesterday I installed TOMTOM (Details above) onto the main memory and the GB maps onto the storage cards. The software was activated and my Plus subscription reset for the new device.
TomTom works OK on the device and the traffic information is updated as expected. With TOMTOM running, a route active and traffic information active the phone will maintain a connection with the bluetooth car kit. However, if a route is not active and therefore the traffic information is not active, the phone will connect to the bluetooth carkit and then disconnect after around 15-20 seconds. If the carkit is forced to reconnect it will but once again it will disconnect after 15-20 seconds.
If tomtom is not running, when I go to the phone dialer screen, when I force the phone to connect the headset icon is visible again for 15-20 seconds but then disappears when the phone disconnects from the carkit.
Presently the only way I can keep the phone connected to the carkit is to ensure that tomtom is active with a route and traffic updates switched on.
As stated previously this behaviour only started when tomtom was loaded on the XDA Mini S. Presently there is no way to keep the phone connected via bluetooth unless tomtom is running as above. I am using a Mk I Tomtom bluetooth GPRS receiver.
Tomtom was patched using the updated software as downloaded last week.
I have tried various combinations of resets/ re-pair/ delete device etc on both the carkit and phone. The problem still remains.
Strange, I am using TOMTOM and a Samsung HF kit and it works fine. Automatically cutting the sound from TOMTOM when I make and receive a call and then turning it back on when the phone is not in use.
The only, very minor, glitch is that on call termination there is a maybe 2 second loss of satellite signal.
I am using the Qtek Rom BTW, and the latest TOMTOM GPS drivers.
IIRC you ned to be using 5.21 versions of TOMTOM and drivers.
I have to say, I understand what TomTom are trying to say and agree. Because you've got the COM port set up in Windows, it doesn't matter if TomTom is open or not. I guess you could try deleteing the COM port in the Bluetooth settings and seeing if that solves the problem; then you will really know if it's a Windows problem. It's interesting that trevor.austin's car kit works fine; again seeming to point towards the fact your car kit has some problems with the way Windows handles having a com port set up.
How would I delete the com port? Do you know if there are any cabled GPS receivers about for the XDA Mini S - I guess then I would only be using bluetooth for the car kit?
Hi akirkby,
I also have a BT Carkit. I have the Parrot CK 3100.
I paired BT Carkit and the Emtac BT GPS.
With the BT GPS i need to assign the ports. With the carkit i didn't needed.
He recognized the carkit as a headset.
I think TomTom is right and i think the problem is in the Carkit
When i start TomTom, bluetooth also start automatic and then he nicely connect to mine BT Carkit. And when i shutdown TomTom he also disconnect.
What carkit do you have?
Did you check the IR module? If "allow incoming beams" is on?
You sometimes get some trouble when it on.
When i installed TomTom for a friend that was the problem.
When it was on it wouldn't connect to the wired GPS.
Maybe you should also check the site of your BT Carkit is there is a software update.
The Parrot CK3100 has software to flash your carkit over bluetooth.
Maybe your carkit support that als well.
Can you tell me what carkit you have?
akirkby said:
How would I delete the com port? Do you know if there are any cabled GPS receivers about for the XDA Mini S - I guess then I would only be using bluetooth for the car kit?
Click to expand...
Click to collapse
No, unfortunately there are not any wired GPS recievers compatible with the Mini S... That I know of.
Delete the COM port to test by going to Comm Manager -> Settings (Right hotkey) -> Bluetooth Settings -> COM Ports -> tap and hold your GPS COM Port -> Delete.
There does not appear to be a COM port in the list. Under Bluetooth ports all I have are "New Outgoing Port" and "New Incoming Port" - nothing else?
Try setting outgoing port 6 to BT GPS and then tell TomTom to use port 6, make sure that your TomTom is 5.21.
akirkby said:
There does not appear to be a COM port in the list. Under Bluetooth ports all I have are "New Outgoing Port" and "New Incoming Port" - nothing else?
Click to expand...
Click to collapse
That's interesting. What GPS are you using?
Its the Tomtom GPS unit - not the latest one, about two years old.
TomTom
If you have "New Outgoing Port" - then create one - try tapping and holding - you should have the options..... it will probably create an outgoing com port on Com6..
You are probably only missing this step..
Also, check that the name you have for your GPS actually ends in "GPS"
Charlie Grillo
[email protected] - the carkit is a factory fit option supplied by Vauxhall - I can't find much info about it on the web :-(
I've added a new outgoing com port - it did suggest com 6. I'll try this and let you know what happens.
Ah that makes sense. When you have a standard TomTom GPS, it doesn't need a COM port, I think TomTom does that for you... which is probably the problem. If you pair the GPS and the phone, create the COM port as you have done, and set TomTom to use the "other bluetooth gps" on the COM Port you set up, it might well work, and not kill your other bluetooth connections.
I paired the BT GPS before Tomtom was started - during pairing it says that the device has a serial port - do you want to use it. I tried saying Yes & No at this point and then adding a new outgoing com port.
Both times it will fail - Tomtom is configured for 'Other' BT receiver on COM 6.
Not sure what to do now.... is this the fault of the Car Kit Manufacturer, XDA or Tomtom? Effectively as soon as Tomtom is loaded on the device then it can no longer be used handsfree...
it should work as use a bt headset and a bt gps all the time with mine and have set up numerous othe miniS's for freinds at work .
have you tried com7 as the outgoing port the handsfree will use a bt profile
it could be a compatiblity issue with the hf car kit as not all bt protocols are the same.
Hello,
paired with a CK3100 parrot and a globalsat GPS works like a charm
Set the outgoing COM7 to the GPS MOUSE!!! and then it works!! dont ask me why!
SO com6 in and com7 out using the GPS mouse bluetooth as the device!!!
Let me know...
Hello,
paired with a CK3100 parrot and a globalsat GPS works like a charm
Set the outgoing COM7 to the GPS MOUSE!!! and then it works!! dont ask me why!
SO com6 in and com7 out using the GPS mouse bluetooth as the device!!!
Let me know...
Tried both com 6 and com 7 as outgoing ports. Port 7 worked until I stopped tomtom - restarted it and then the carkit stopped working again.....
Hi
Ok - installed TomTom6
First of all I removed TomTom 5, rebooted and then installed TomTom 6 as per this site:
http://ppcwarez.org/index.php
Ok - so all went well, installed inc UK map fine.
Isue is the Blutooth. I have a BT GPS. So I removed it, repaired it, entered access key of 0000, gave Outgoing com port as 6. Started TomTom , configured GPS to use another Bluetooth GPS receiver, selected com6 and they found each other. The issue is when I turn off the BT GPS unit and the restart it, TomTom wont find it the GPS unit. I have to remove it from the Bluetooth setting on the OS and repair - with the ley being the code of 0000
If I try and pair the TomTom with the TomTom Blueotth GPS reciever - it has the key symbol with 0000 in - but it wont pair. Now, this seems to have been carried over from the previous installation. Can I remove they key for this device - as this may work?
Any ideas?
Scott
i have the same bt gps you need to delete the bt partenship and call it gps only instead of bt gps that should work
Hi!
I have the same problem. Tried to rename to gps, but no luck.
Every time I turn off the Bluetooth GPS, I have to delete the partnership, redo the partnership, assign an outgoing COM port, and then finally tomtom6 sees the bluetooth gps again .....
Any clues?
Thanks.
Hi all. I've used my Qtek with TOMTOM and a bluetooth GPS antenna for many time. Some days ago, the system don't run anymore.
The problem is in the Universal Bluetooth: I can find and add bluetooth devices but, when i use it, there is not communication. So, for example, i can connect my Universal with GPS antenna in the bluetooth section, but TOMTOM tell me that there isn't a GPS antenna. Also, i can link via bluetooth my Universal with the notebook, but i cannot start an Activesynk session via bluetooth: it tell me that no pcs are connected even if in the bluetooth list there is my pc and in the service list there is "activesynk" and it is activated.
Now, it is a software or an hardware problem? Any idea? I've anjlurned my software at the AKU 3.2 last italian ROM, but it didn't help.
Thanks in andvance for the help and sorry for my english.
Idum
UP
Pls help me. In what manner i can test if it is an hardware problem or only a software problem?
Idum
I have same problem ...
but still dont know the way how to fix
First
For TT to work with your bt gps you have to create a unsecured incoming port, take COM0 or any other number.
then it should already work in TT, if it not select in TT a GPS receiver and select com0
You have to create a com port for the BT connection and enable that com port in your AS on your pc.
To sync with AS over BT you have to select Connect with BT on your Device!!!
Hi,
I seem to be having a problem with GPS bluetooth related connections with my Dopod 838 Pro.
Ive paired my Globalsat BT338 receiver and setup an outgoing serial port on my Dopod, and I can use Destinator 6 and TomTom 6 fine (for the time being).
The next day/time when I try to start the GPS applications, both programs report that they cant find the GPS signal/receiver even though its been correctly configured to work previously.
I then have to enter the Bluetooth settings to change and assign another outgoing serial port and reconfigure the GPS applications to the new serial port to work.
The programs and the GPS receiver worked fine with my old iPAQ hx4700 so its not a receiver or program issue.
I'm at my wits end and would appreciate any info on solving this problem.
Thanks in advance.
Delete / unpair your GPS
Make a new pair, and when you assign an outgoing COM port, use a NON secure COM port.
(Deselect the checkbox)
This should work
Rik_053 said:
Delete / unpair your GPS
Make a new pair, and when you assign an outgoing COM port, use a NON secure COM port.
(Deselect the checkbox)
This should work
Click to expand...
Click to collapse
Hi,
Ive been through this unpair / pair scenario more than a few times and Ive never used a secure com port connection.
try destinator PN 6
also make sure you pair BEFORE starting Destinator PN; I spent a whole two days before I Got this to work ... then once it worked .. the answer was actually quite logical
sorry cant remember how i did it as it was months ago when I got and paired my tytn; now I use destinator pn 6
njay22 said:
try destinator PN 6
also make sure you pair BEFORE starting Destinator PN; I spent a whole two days before I Got this to work ... then once it worked .. the answer was actually quite logical
sorry cant remember how i did it as it was months ago when I got and paired my tytn; now I use destinator pn 6
Click to expand...
Click to collapse
Hi,
The pairing has been done before any program was launched.
Im trying with both destinator 6 and tomtom 6
Bluetooth GPS Woes...
Is it the Bluetooth connection you are having problems with or getting a GPS signal. I have this exact setup working fine. What I notice is that often it will take a few minutes for the BT-338 to find enough satellites to provide a GPS signal (green light flashing). The bluetooth should connect immediately regardless of whether the GPS signal is available yet. The blue light on the BT-338 should flash twice as fast as when you first turn it on to tell you that it is connected to a Bluetooth device.
I am using TomTom 6 and it will say no GPS signal or GPS signal lost XX seconds ago. Is this similar to what you are noticing?
clearwave1 said:
Is it the Bluetooth connection you are having problems with or getting a GPS signal. I have this exact setup working fine. What I notice is that often it will take a few minutes for the BT-338 to find enough satellites to provide a GPS signal (green light flashing). The bluetooth should connect immediately regardless of whether the GPS signal is available yet. The blue light on the BT-338 should flash twice as fast as when you first turn it on to tell you that it is connected to a Bluetooth device.
I am using TomTom 6 and it will say no GPS signal or GPS signal lost XX seconds ago. Is this similar to what you are noticing?
Click to expand...
Click to collapse
Hi,
Both the bluetooth reciever and the software work fine and obtain a fix.
the next time the software is started it cant find the reciver and i have to unpair, repair and set a new comm port for it to work.
the gps reciver obtains a fix but the pda cant see it.
Destinator PN has an automatic reconnect tick box on the GPS Settings page. I don't know if D6 or TT have a similar thing. If so, make sure this box is ticked.
I use D PN with a Parrot CK3300 combined handsfree and GPS receiver, and after major stuffing around trying to get D PN set to the correct port initially, it has worked fine since.
Ive sorted the issue out and hopefully this will help others experiencing the same problem.
The problem was that although an outgoing serial port was setup, for some reason it was not mapped to the bluetooth device.
It just specified "COM9" instead of having the bluetooth device "BT338(COM9)" under the bluetooth COM Ports setting.
This seems to be the reason why when the device was unpaired/paired and a com port setup it worked for the time being. After the bluetooth device was disconnected the settings mapping to the device were not retained.
Rambler76,
I am looking to get a GPS unit for my Dopod 838Pro. Which of the two, Destinator or Tom Tom, do you like best?
I know where to get Destinator 6 in Sydney, where does one get Tom Tom 6?
Rambler76 said:
Hi,
the next time the software is started it cant find the reciver and i have to unpair, repair and set a new comm port for it to work.
QUOTE]
Can I ask, with a new com port being asssigned each time you have a problem, when you run out of ports what happens?
Are you able to regain the use of these once assigned ports ? by resetting any settings ?
Does this make any sense?
Thanks for any input ..
Click to expand...
Click to collapse
killabeezz said:
Rambler76 said:
Hi,
the next time the software is started it cant find the reciver and i have to unpair, repair and set a new comm port for it to work.
QUOTE]
Can I ask, with a new com port being asssigned each time you have a problem, when you run out of ports what happens?
Are you able to regain the use of these once assigned ports ? by resetting any settings ?
Does this make any sense?
Thanks for any input ..
Click to expand...
Click to collapse
hi,
what i mean to say is that i switch com ports.
the issue was resolved by mapping the com port to the bluetooth device.
Click to expand...
Click to collapse
Yes I understand what you have done but can I ask again :-
Are you able to regain the use of these once assigned ports ? by resetting any settings ?
Thanks,,
Tom Tom Woes
Hi,
I had the same problem until recently.
To fix I did the following:
Delete pair with GPS receiver,
Create new pair with GPS receiver (put in passkey 0000)
Tick the box for Serial Port
The in Bluetooth Settings -> COM Ports tab, I clicked 'New Outgoing Port'
Selected the GPS unit, and selected Port 4 and unticked the 'Secure' checkbox
Now open TomTom, Select Change Preferences, then Show GPS Status, then Configure, then Other Bluetooth Receiver, then Select COM 4.
Now TT works as it should - turning on and off Bluetooth on Open/Close, and no problems with needing to re-pair.
Previously I had always paired the BT GPS on COM 0 with Secure ticked. This worked the first time only, and I had to re-create the same pair each time I wanted to run the app.
Hope this helps some of you.
(btw I was using TT6 when I found the solution, but I imagine it would have worked for 5 too)
dopod bluetooth problems
Guys I have the same problem with my bluetooth and my dopod. It connects then disconnects.
I have also noticed that the systems unchecks the turn on bluetooth check box and the make this device discoverable to other devices.
Does anyone have any ideas?
Guys I just read this at another forum.
"The Dopod 838 pro and WM5 have chronic problems with the bluetooth stack, which is why everyone is waiting for the new ROM to appear, which will hopefully be WM6. HTC (manufacturers of Dopod 838 pro) announced that the new ROM will fix all of the known problems"
This I learn after having a car accident (minor) in my car playing with the bluetooth and trying to get it to work. Hutchison 3g should only be selling these with a warning.
I assume there is also a problem with the JasJam as they are the same phone.
Knight__Mayor said:
Hi,
To fix I did the following:
The in Bluetooth Settings -> COM Ports tab, I clicked 'New Outgoing Port'
Selected the GPS unit, and selected Port 4 and unticked the 'Secure' checkbox
Click to expand...
Click to collapse
Have to concur with Knight_Mayor. Was having trouble getting a signal/satellite fix using a Holux GPSlim236. Then I set it to COM9 with the "Secure" box unchecked. I had barely closed the window and my M3100 had a fix from inside my house! (tomtom 6 had been running in the background whilst the adjustments were being made)
dabs1 said:
Have to concur with Knight_Mayor. Was having trouble getting a signal/satellite fix using a Holux GPSlim236. Then I set it to COM9 with the "Secure" box unchecked. I had barely closed the window and my M3100 had a fix from inside my house! (tomtom 6 had been running in the background whilst the adjustments were being made)
Click to expand...
Click to collapse
yeah i recon its the screwy MS bluetooth stack, im interested to hear from anyone running tomtom on hermes with the widcomm bluetooth
Tomtom And Gps
I have found that the best cure for gps woes and pocket pc is to use GPS Gate. It make a virtual com port and will always be the same. I have used it always and never have problems connecting.
G
Hi,
the BT connection is disabled automatically. If i look in the connections menu of BT i can see that it is deactivated. I set it again and i can establish a new connection. Nevertheless - this is very annoying. Has anyone the same problem?
I am using ROM version:1.16.407.2 (german version)
topcaser said:
Hi,
the BT connection is disabled automatically. If i look in the connections menu of BT i can see that it is deactivated. I set it again and i can establish a new connection. Nevertheless - this is very annoying. Has anyone the same problem?
I am using ROM version:1.16.407.2 (german version)
Click to expand...
Click to collapse
I think your Navigation Software toggles the Bluetooth state. I can remember that TomTom switched ON Bluetooth when it started. This was great, because I used a Bluetooth mouse. So: its a feature not a bug.
Did you set a bluetooth GPS mouse as default in your Navigation Software?
Only with wired
topcaser said:
Hi,
the BT connection is disabled automatically. If i look in the connections menu of BT i can see that it is deactivated. I set it again and i can establish a new connection. Nevertheless - this is very annoying. Has anyone the same problem?
I am using ROM version:1.16.407.2 (german version)
Click to expand...
Click to collapse
If you set your TT to wired there will be no bluetooth. If you set your TT to other bluetooth the bluetooth will be enabled. I can use eith the internal or external GPS with my P3600
Thanx guys for this hint. I am using MN5 and there is a setting to configure the GPS port. This setting has three options:
receiver with TMC, receiver wo TMC and internal receiver with external TMC
The setting was configured to the last option. I have set it to the second option now. Let see if it helps.
hey dude
i'm using the MN5 as well, all you have to do is to get into the
external GPS setting on your PDA and check the following:
1- Program page select (COM4.)
2- Hardware page for hardware select (None) and Baud Rate (4800).
3- Access page check the box to automatically manage GPS.....
that's it for the phone.
now on your NM5 software select from setting / GPS :
1- manualy setting select navigon without TMC
2- port : COM4
3- Baud 4800
now save setting and you'll have the signal red on the small dish bellow all you have to do is to find a space in your backyard and try to get it green then you may rock n' roll,