Hello All,
Something weird is happening with my MDA (Rom 2.26), whenever someone send an email to my cellphone email ([email protected]) I receive the text as a MMS message instead of a Text Message and I have to download it in order to read the message.
If someone sends me an SMS I receive it as a Text Message. So the problem seems to be only when someone email my cellphone. This was working fine (received emails as Text Messages) few weeks ago and know it doesn't work anymore and I'm been charged 25 cts per message instead of 10 cts.
T-Mobile said that they don't know what is wrong and that I should "hard reset" my MDA and test again....
Do you have any ideas of what could be the problem? Any hacks?
Thanks
Freddy
There is a discussion about this issue in HF: http://www.howardforums.com/showthread.php?t=1037868
Does anybody here have the same problem?
I read your topic on HF and here and still have the same conclusion i had when i opened this topic and read your initial post... It is a T-Mobile network issue. The phone dosen't determine what an MMS or SMS is to the extent that it will convert one to the other. T-Mobile is sending you an MMS. Currently for me that is not the case. Maybe they are phasing out the SMS legacy support since pretty much every device now is MMS capable and this is starting in some markets.
Either way, no one here can tell you as we don't work for T-Mobile (though i can't speak for everyone so a T-Mobile employee might be lurking somewhere) and there is nothing you can do because there isn't a "problem" with your phone. Well you can call T-Mobile and complain; that is your best bet.
Related
Hi folks.
I've had a search but I was unable to find an answer to my query. Hope you can help.
I have set up my GPRS settings using the info on the t-mobile website and I can browse the internet and send MMS messages without problem.
However, I am unable to receive MMS messages, whether sent by myself or another party.
I would be extremely grateful if someone could point me to resource or provide assistance to aid me with this problem.
Thanks in advance.
S>
Even after sending an MMS you still definitely can't receive? Because some operators don't provision you for MMS until you have shown yourself to be an active user i.e. by sending one - saves on software licences. If not, just call customer services.
Hello, and thanks for the reply.
It would appear that I can now receive messages sent by myself but I have had three people (including t-mobile customer services) send test MMS but they haven't come through. Two of these three could receive messages which I sent to them.
One of these messages shows in my inbox but when I click download it just beeps and goes back to the inbox.
T-Mobile just said it might be intermittent but that was three days ago and it is still the same. I will call them back, was just wondering if someone here had maybe had the same problem and could spare me the rigmarole(sp?!) of going through the test scripts over the phone.
Thanks again,
S>
"Sir, is your device powered on?"
Let us know if you get that one... :roll:
That's what I am worried about!
When I called originally, the poor lady had no idea what these MMS settings were that I was asking for and she was really uncomfortable, obviously reading from a technical script. An out-of-date technical script too!
Hopefully they'll just put me straight through to tech support this time.
Hello,
I seem to be having an issue with the time stamps on my text messages. The ones that I send are okay, however the ones that I receive all have different times on them. For example:
If I send a text at 8:15PM and receive a reply right away, it'll show my text sent at 8:15PM, but the reply will have a back dated time... Maybe 5PM, 4PM... something like that.
Any ideas why?
Thanks!
I find this but its by no means universal. some messages I recive are an hour ahead others are not. I recived two messages at almost the same time & one of them had the wrong time. I can't wait for the new update to fix all of these little issues
I've seen this problem since my G1. It's still suffering from it, as is my Magic and my Hero.
I'm still having the same issue.
My received text messages show a time of 4 hours behind.
So if I send a text at 6:30 and receive a reply at 6:32, it shows 2:32 as the received time.
Does anyone know if there's a fix for this? I have updated to the latest (leaked) firmware, but still no luck.
Thanks!
Are you all on the same network? Might not be the phone because i've never noticed this
kadison said:
Are you all on the same network? Might not be the phone because i've never noticed this
Click to expand...
Click to collapse
Was just going to ask this... What network are you on, have you set network location to automatic by carrier, if so, set it manually to the city / country you are in.
I'm on O2 and have been using the network provided values.
I've set it to manual and text someone at 12:44. The reply came in a little while after and was stamped 12:45 so no issue there it seems. Strange.
I'm now getting issues now with texts in fairly quick succession.
The time stamps can be the same i.e. 21:17 but a reply from someone will sometimes appear before my original text in thread view.
Also a reply came in to one of my texts with a time stamp before my original text. This was displayed "correctly" as before my text, but the fact its timestamped in this way can't be right.
Anyone else seen this?
It's like the phone is looking at minutes for accuracy, not seconds. Also taking the timestamp of when a text was sent from the other person's phone as the time received to my phone. Hm :/
I get this on Orange when I receive a message from the US. All my outgoing messages are listed at the bottom of the conversation, while the one received from the US are at the top.
UK based conversations are all threaded correctly.
Ok thanks.
It never used to be like this so I'm wondering after prolonged use the sms database gets a bit corrupted somehow?
For me it seems to behave like this: for outgoing (sent) messages I see the time that is set on Hero. For incoming messages, however, Hero shows the time on the network provider.
I assume there is some header in SMS message containing the time, and Hero uses that instead of using the time Hero has when the message arrives.
I started using the Network Provider time (automatic) to get rid of this.
Hi,
I'm using a Sim Free Touch Diamond 2 on T-Mobile UK. Got a strange problem going on at the moment.
When someone sends me an SMS (From any network T-Mobile, Orange, O2 etc). I usually get the MMS with the picture downloaded within a couple of minutes. I can view this on the phone as you would expect. BUT, two days later I will then receive a TXT from T-Mobile saying that someone has send me a MMS, please go to http://www.t-mobile.co.uk/pmcollect - When I go and login the same picture message is waiting for me...?
Anyone else had this problem? Strange thing is that this only appears to have started happening since I returned from a trip to europe.
I've tried T-Mobile customer service - all they can suggest is that this is probably a setting on the handset....
Can anyone help or throw any light on this?
Cheers,
A.
Hi
I am having the same problem.and also experiancing sms coming through late or not at all. however i actualy work for T-Mobile.. and know its not a problem with the D2..it is more likely network issues. but am not aware of any issues..i will speak to technical next time i can and will let you know what they say..i is starting to bug me as well but it is some thing that started for me back in June and i was using my D1 at the time..
Hi there,
I have a similar problem.
When I receive a MMS I only get a sms/text notification saying that I have received a MMS and that I have to go to the t-mobile website. I can't view the mms on my phone.
Is this because I need to install a program to view the MMS?
I am able to send MMS, I just sent a MMS to myself and I received it without a problem, but as a sms/text message, not the MMS itself.
Really annoying!
Hoping to get an answer.
Cheers!
It sound like a problem with your settings...
Go to the t-mobile website :
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
and send the settings to the phone once installed do a soft reset.
you should install both MMS and internet settings...
if this still doesnt work then you may have to try setting them up manualy ..
Heres a link to the manual on how to do it and the settings you need:
http://support.t-mobile.co.uk/help-and-support/index?page=selectphone&phone=HA176
if that still doesnt work you will need to call customer service there maybe a problem with the settings on your account. tell them you have done the above steps cos they will want to do them again with you and if you get someone in the phillipines this not a easy task.. they should transfer you to technical support and they will sort it..
any more problems just ask as i have worked for T-Mobile for nearly 4 years..
Thank you!!
It worked!! Thank you very much!
The first option didn't work as I have a dutch number. I did try to send the mms options to my phone via the dutch t-mobile site but they don't have the settings yet for this phone!
I then googled for "t-mobile mms instellingen" (settings) and I found them. Did it manually and now it works like a charm.
For the dutch people interested, here is the site with the settings:
https://www.t-mobile.nl/persoonlijk...lgestelde-vragen.aspx?q=algemene instellingen
Thanks for pointing me in that direction!!
Cheers!
You normally get that text about going to the website to get your MMS when the network thinks your phones not MMS compatible or you don't have MMS messaging live on your acc.
Hi sorry only just getting back..
managed to speak to technical and what they said is they need 5 examples.
date time number and postcode of area you where in.
so they can raise the problem and get your mms profile reset and should then be fine.
Hi guys,
I've been having issues with sending text messages in the past few days, and it has come on since being at my parents. At first I thought it might have been a problem in the local area, but today I travelled out of the area and my texts aren't getting through still.
I have the delivery report turned on, and each time i send a message that is greater than 160 characters, it comes back saying "The message sent to <recipientname> is not reachable". I've done a bit of googling but I haven't found anything useful. I only really text my girlfriend and we quite often send messages that are 160 characters in length. \
Any ideas what a cause may be? I will be trying to contact the mobile operator (T-Mobile) but I want to be sure it isn't the phone being silly.
Much appreciated if you guys can help
could be a simple hangup between area antennas.
Have you done a soft reset ? If yes, simply run the com wizard again and it should work.
A soft reset has done the trick, thanks
I am having a similar issue except that any text message above 159 characters is not received by one particular person I send it to. I am using my HD2 on O2 contract and the person I am texting is using an LG 910 on Virgin Mobile PAYG. They can send me long text messages fine but they just can't receive them from me.
Also, other people using different phones on different networks can receive long text messages ok from me. Also the person I am texting can receive long text messages from other people.
If I send a long text message with the *0# sequence to request an SMS delivery notification I get a confirmation back saying it was delivered but the person I sent it to never receives the text.
I am wondering if this is some compatibility issue between the HD2 SMS messaging software and the LG 910 phone. Its all very annoying!
Also a soft reset doesn't make any difference either.
Many thanks,
Richard.
Hello,
I really like my G4 Play (Amazon edition) phone with one exception. I only receive a portion of Concatenated (greater than 160 characters) SMS messages that are sent from T-mobile Iphones to my phone (also on T-mobile). I will get some, but not all. I have used my SIM in other android phones and have another T-mobile SIM in my phone and I get the same issue. From iphones from other carriers I have no problems. From Androids on T-mobile, I also have no problems. I have no problem receiving single SMS messages nor MMS messages. I have contacted T-mobile and they have been no help. I have changed some APN settings, but with no success.
I have also restored my phone to factory settings and have tried Textra also. No changes.
My question: Has anyone had any issues with concatenated SMS messages?
I am thinking about getting a replacement phone, but don't want to if this happens on a replacement phone or if there is a known fix.
Thanks.
What sms did you recieve???
som1096 said:
What sms did you recieve???
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Click to collapse
I appreciate the response, but I'm not sure I understand your question.
I receive properly all SMS that are < 160 characters.
For SMS messages that are > 160 characters:
1) I will sometimes receive these and sometimes not receive these when they are from an iphone on the T-mobile network (I am also on the T-mobile network)
2) I will receive all of the the >160 SMS if:
a) they are on any other network regardless of the type of phone
b) they are on an android and on the T-mobile network​
Did that answer your question?
160+ character text messages are sent as mms. try sending/receiving a picture and see what happens.
hp420 said:
160+ character text messages are sent as mms. try sending/receiving a picture and see what happens.
Click to expand...
Click to collapse
MMS messages work just fine. When my wife puts in a subject field, the long messages are turned into a MMS and always get to me.
For long SMS info see: https://en.wikipedia.org/wiki/Concatenated_SMS
wrusry said:
MMS messages work just fine. When my wife puts in a subject field, the long messages are turned into a MMS and always get to me.
For long SMS info see: https://en.wikipedia.org/wiki/Concatenated_SMS
Click to expand...
Click to collapse
I have worked with T-mobile and Moto with no luck. Moto sent me a new phone (Amazon version of XT1607). I still have the same issue with not receiving long SMS messages (>160 characters) from iphones on T-mobile. These long SMS messages are concatenated SMS messages and are not MMS messages.
I'm sure that there is another Amazon G4 play person who is on Tmobile and has a Tmobile friend who can send them 5 long SMS messages to see how many get through to him/her. Can someone please try this? I have tried other SIM cards in it from my family and the same thing happens. It would be nice to see if someone else has the same issue!
I don't know what I can do but wait for the Nougat release in June. If I had know this would be an issue I wouldn't have bought the Amazon version and I could have installed another ROM.