Hi,
I'm using a Sim Free Touch Diamond 2 on T-Mobile UK. Got a strange problem going on at the moment.
When someone sends me an SMS (From any network T-Mobile, Orange, O2 etc). I usually get the MMS with the picture downloaded within a couple of minutes. I can view this on the phone as you would expect. BUT, two days later I will then receive a TXT from T-Mobile saying that someone has send me a MMS, please go to http://www.t-mobile.co.uk/pmcollect - When I go and login the same picture message is waiting for me...?
Anyone else had this problem? Strange thing is that this only appears to have started happening since I returned from a trip to europe.
I've tried T-Mobile customer service - all they can suggest is that this is probably a setting on the handset....
Can anyone help or throw any light on this?
Cheers,
A.
Hi
I am having the same problem.and also experiancing sms coming through late or not at all. however i actualy work for T-Mobile.. and know its not a problem with the D2..it is more likely network issues. but am not aware of any issues..i will speak to technical next time i can and will let you know what they say..i is starting to bug me as well but it is some thing that started for me back in June and i was using my D1 at the time..
Hi there,
I have a similar problem.
When I receive a MMS I only get a sms/text notification saying that I have received a MMS and that I have to go to the t-mobile website. I can't view the mms on my phone.
Is this because I need to install a program to view the MMS?
I am able to send MMS, I just sent a MMS to myself and I received it without a problem, but as a sms/text message, not the MMS itself.
Really annoying!
Hoping to get an answer.
Cheers!
It sound like a problem with your settings...
Go to the t-mobile website :
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
and send the settings to the phone once installed do a soft reset.
you should install both MMS and internet settings...
if this still doesnt work then you may have to try setting them up manualy ..
Heres a link to the manual on how to do it and the settings you need:
http://support.t-mobile.co.uk/help-and-support/index?page=selectphone&phone=HA176
if that still doesnt work you will need to call customer service there maybe a problem with the settings on your account. tell them you have done the above steps cos they will want to do them again with you and if you get someone in the phillipines this not a easy task.. they should transfer you to technical support and they will sort it..
any more problems just ask as i have worked for T-Mobile for nearly 4 years..
Thank you!!
It worked!! Thank you very much!
The first option didn't work as I have a dutch number. I did try to send the mms options to my phone via the dutch t-mobile site but they don't have the settings yet for this phone!
I then googled for "t-mobile mms instellingen" (settings) and I found them. Did it manually and now it works like a charm.
For the dutch people interested, here is the site with the settings:
https://www.t-mobile.nl/persoonlijk...lgestelde-vragen.aspx?q=algemene instellingen
Thanks for pointing me in that direction!!
Cheers!
You normally get that text about going to the website to get your MMS when the network thinks your phones not MMS compatible or you don't have MMS messaging live on your acc.
Hi sorry only just getting back..
managed to speak to technical and what they said is they need 5 examples.
date time number and postcode of area you where in.
so they can raise the problem and get your mms profile reset and should then be fine.
Related
After ages messing with various settings i eventually realised MMS was'nt enabled on my sim.
All is now enabled and seems to be working but everyone i know who has an MMS phone either doesn't know how to work it or hasn't got it set up properly.
Would someone be so kind as to send me an MMS so i can test it out? I'll send ya one back but I've promised the wife I won't send the naughty ones so you'll have to make do with my car :lol:
My numbers 07739178234 and i'm in the UK.
Cheers
If nobody responds just send one to yourself, thats what I do! 8)
HTH
i tried that but did'nt get anything.
Do you have to check for new messages or something?
How do I set a notification for them as theres no option for this in the notification options?
Got one from ya John and recieved it fine. I sent one back, did you get it?
Hi folks.
I've had a search but I was unable to find an answer to my query. Hope you can help.
I have set up my GPRS settings using the info on the t-mobile website and I can browse the internet and send MMS messages without problem.
However, I am unable to receive MMS messages, whether sent by myself or another party.
I would be extremely grateful if someone could point me to resource or provide assistance to aid me with this problem.
Thanks in advance.
S>
Even after sending an MMS you still definitely can't receive? Because some operators don't provision you for MMS until you have shown yourself to be an active user i.e. by sending one - saves on software licences. If not, just call customer services.
Hello, and thanks for the reply.
It would appear that I can now receive messages sent by myself but I have had three people (including t-mobile customer services) send test MMS but they haven't come through. Two of these three could receive messages which I sent to them.
One of these messages shows in my inbox but when I click download it just beeps and goes back to the inbox.
T-Mobile just said it might be intermittent but that was three days ago and it is still the same. I will call them back, was just wondering if someone here had maybe had the same problem and could spare me the rigmarole(sp?!) of going through the test scripts over the phone.
Thanks again,
S>
"Sir, is your device powered on?"
Let us know if you get that one... :roll:
That's what I am worried about!
When I called originally, the poor lady had no idea what these MMS settings were that I was asking for and she was really uncomfortable, obviously reading from a technical script. An out-of-date technical script too!
Hopefully they'll just put me straight through to tech support this time.
Hi,
I have a T-Mobile MDA/HTC Wizard.
A friend of mine sent me a picture via MMS. I got a notification that I received a MMS, but the notification contains a link to a website to go and view the image on www.tmobilepictures.com
How can I receive MMS messages directly on my phone rather than gettting a link to go to a website?
Any ideas?
Thanks.
--
It's a network issue. I used to get this with O2 in the UK - if the phone has not been set up for MMS, or at least if it's not activated on the network side, they will send a link.
Is so that people can send MMS to people that dont have a phone that supports MMS. Basically contact your network cusomer services so they can activate it.
yea i would get that too. the link didnt even wanna go through on the browser either. im going to call them.
as per title above, does anyone know the 3 network sms settings for xda orbit 2? im using bepes opera edition.
I am on hutchingson 3g. Just use the HTC connection setup wizard tool it works fine.
Then if you want to go further edit your browser ID to nokia N95 and you can access all the 3 video content etc
orbit_noob said:
as per title above, does anyone know the 3 network sms settings for xda orbit 2? im using bepes opera edition.
Click to expand...
Click to collapse
Try this my friend... it sets up the 3 network settings for you!
View attachment 3UK.CAB
thanks for all for your help but I still cant send any sms messages only reciever them. Its says 'your text message cannot be sent'.
What am I doing wrong I've tried both the connection wizard and the .cab file but its still not working?
orbit_noob said:
thanks for all for your help but I still cant send any sms messages only reciever them. Its says 'your text message cannot be sent'.
What am I doing wrong I've tried both the connection wizard and the .cab file but its still not working?
Click to expand...
Click to collapse
Seems like the sms message centre number has changed - it should be: +447782000800
I cant seem to find were to change the number though, hope someone else can help?
someone must know, help help!
someone must know, i tried calling three, but the indian call centre, suggested i go to a three store. thats miles away
have you checked your sms service center number.
Go to settings then phone. Then services. The voicemail and text messages. Click get settings and let us know what service number you have in
This is the number already in the settings +447782000800. So everything should work, but it doesnt.
So all you dont have any problems sending text using 3 network?
Why is mine like this
i found the problem. after 3 months of no ability to text, numerous calls to the indian call centre, and countless hours on the forums looking for the answer. heres what fixed mine:
under advanced network settings i changed the sms txt to GSM rather than GPRS.
so simple in the end, a big thanks to all who have previously tried to help me. I holpe this may help others out there who might have the same problem.
im off to send some txt to my friends now haha
Hi,
it seems that I am not hte only one not beingable to receive MMS mesages on O2....I was wondering if anyone who was on O2 and IS receiving messages could share ther settings, as this seems like the first place to start
thanks
twisted-pixel said:
Hi,
it seems that I am not hte only one not beingable to receive MMS mesages on O2....I was wondering if anyone who was on O2 and IS receiving messages could share ther settings, as this seems like the first place to start
thanks
Click to expand...
Click to collapse
Hello
Yes I had the problem @ 1st could send sms and mms but not receive either back
I did the swap to GSM under sms settings this seems to have fixed mine
mines a sim free from Handtec using a 2 + years old sim o2 card
hi, where is the setting you talk about? I can't seem to find it.
thanks
Hello
Comm manager > phone settings > menu > advanced network > sms service
then set to GSM only
good luck .... I not receive any old messages tho ...so will only work for new I think
It took bout 30mins for 1st mms to come in ..now there instant ish
Just checked mine, it's set to "GSM preferred".
As far as I'm aware have only been sent one picture message so far but that came through fine. Don't believe I've missed any text messages either.