Hi folks.
I've had a search but I was unable to find an answer to my query. Hope you can help.
I have set up my GPRS settings using the info on the t-mobile website and I can browse the internet and send MMS messages without problem.
However, I am unable to receive MMS messages, whether sent by myself or another party.
I would be extremely grateful if someone could point me to resource or provide assistance to aid me with this problem.
Thanks in advance.
S>
Even after sending an MMS you still definitely can't receive? Because some operators don't provision you for MMS until you have shown yourself to be an active user i.e. by sending one - saves on software licences. If not, just call customer services.
Hello, and thanks for the reply.
It would appear that I can now receive messages sent by myself but I have had three people (including t-mobile customer services) send test MMS but they haven't come through. Two of these three could receive messages which I sent to them.
One of these messages shows in my inbox but when I click download it just beeps and goes back to the inbox.
T-Mobile just said it might be intermittent but that was three days ago and it is still the same. I will call them back, was just wondering if someone here had maybe had the same problem and could spare me the rigmarole(sp?!) of going through the test scripts over the phone.
Thanks again,
S>
"Sir, is your device powered on?"
Let us know if you get that one... :roll:
That's what I am worried about!
When I called originally, the poor lady had no idea what these MMS settings were that I was asking for and she was really uncomfortable, obviously reading from a technical script. An out-of-date technical script too!
Hopefully they'll just put me straight through to tech support this time.
Related
I was trying to get MMS to work on T-Mobile in the US and sent some messages via email to my phone. I get the message headers but can't get the rest of the message. I don't really care about this since I don't really use MMS but whenever I delete the messages, they get sent back to the phone within a few hours. T-Mobile is not at all surprisingly useless here and of no help.
Can anyone advise as to how to permanently delete these messages or better still get rid of the otherwise useless MMS app (preferably without a hard reset and reloading a modified ROM image?)
db
So you got it to actually send?? Can you tell me what the settings are?
I also have a problem with received MMS being re-sent. However, it appears that after a few days they get removed from the server. I was getting dozens of re-sends a day, and now very few, so it seems to be going away.
I couldn't get it to send from the phone. I sent it from my PC to my T-Mo 'email' address >> ##########@tmomail.com. Instead of the SMS inbox handling it, the MMS application picks it up (the headers only). I don't know how anyone has MMS running in the States with the pre-installed app. No matter what I do, it never works.
Hopefully, the server will just give up on them eventually as you seem to have discovered.
A Mini T-Mo Rant: T-Mo US is just terrible when it comes to trying to help with this stuff. I called them asking them to delete the messages for me and they replied that it is a hardware problem on my end!! I wasn't asking them to solve the problem of not being able to receive it. Clearly, T-Mo's server keeps trying to send it and all they had to do was delete it. I don't think it takes a technical genius to figure this out, let alone their 2nd tier support!
db
Yeah, I had a similar useless conversation. I asked for the server settings, and all they'd say is, "We can't support that device because we don't know what the software looks like." After a half dozen times explaining that I could manage the config if they would simply tell me THEIR server settings, I gave up.
It does amaze me how far behind the US is in terms of phone tech. We lag just about everywhere in virtually every respect of telephony.
db
Yup. Used to be I could call the T-Mobile support center in the UK and get good help. Ironically, that was before VoiceStream joined T-Mobile. Now they tell me I have to call US support.
I'm told that every device supporting SMS has an email address that can receive txt messages. Something like : [email protected]
I'm on Tmobile, and would like to know that email. Could a guru lead me in the right direction?
Re: how can we find out which email address is mapped to SMS
mdaexecfan said:
I'm told that every device supporting SMS has an email address that can receive txt messages. Something like : [email protected]
I'm on Tmobile, and would like to know that email. Could a guru lead me in the right direction?
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Click to collapse
I myself used T-mobile Mobile email. Basically this is a service that when people email your address you receive it as a text message. From my experience of this service you are charged 10p for every text received and this is not part of any allowances you may have. It usually only send you one sms of the first few words from the email.
I assume this is what you mean, see the link below for official details of the service...
http://www.t-mobile.co.uk/Dispatcher?menuid=phones_tfe_me
In my opinion its to be used wisely and the address given to only inportant people who cant text you via a mobile phone.
Thank you for your reply. Sadly this does not seem to work very well. I had it working yesterday but today no matter how many emails I sent my phone never receives the SMS.
This is really disapointing as I'm using it to monitor the status of servers.
hi.
not familiar with t-mobile but I guess all operators are somewhat similar.
I use vodafone and the email address is connected to a standard mailbox which is reachable through a web browser. in order for the incomming mails to generate a sms I had to activate it in the same portal, I was also able to create rules on which mail that should be forwarded as an sms.
hope this helped.
br, charlie
Try something like this:
[email protected]
k
nope, no luck, it's very strange, that email to sms feature was working yesterday night, and today nothing.
Get the web'n'walk add-on, an account with mail2web and the AKU2 rom to enable push email. Then just email your mail2web address instead of your phone number, if a server has a problem then remotely administer it from your MDA PRO using terminal services.
Thanks for all the responses so far. I thought I'd give you a small update. Yesterday I was testing this further. My phone was receiving SMSes from other networks immediately, but none of the [email protected] made it through.
Then this morning, I received 28 text messages in one go. All at the same time.
Obviously the routing they use for the [email protected] mobile email option is cheap and unreliable.
So I've bought a few credits of an email2sms gateway, will let you know if that performs better.
Shuflie, regarding the AKU2 account, I got push email from 4smartphone - but I was under the impression that required the GPRS/3G connection to be always on on the phone? Please do correct me if I'm wrong.
Right here's the follow up as promised.
I ended up signing for sms2email. I didn't know what to expect but it turns out to be very reliable. They deliver sms super super fast, which is what I need for server monitoring.
Seems convenient, and you can use distribution lists for SMSs, meaning you don't have to create dozen of account in your monitoring software just for the purpose of ringing everyone. Apparently you can also SMS BT lines, which in turn will read the message text-to-speech if the recipient doesn't have an SMS-compatible handset.
Hello All,
Something weird is happening with my MDA (Rom 2.26), whenever someone send an email to my cellphone email ([email protected]) I receive the text as a MMS message instead of a Text Message and I have to download it in order to read the message.
If someone sends me an SMS I receive it as a Text Message. So the problem seems to be only when someone email my cellphone. This was working fine (received emails as Text Messages) few weeks ago and know it doesn't work anymore and I'm been charged 25 cts per message instead of 10 cts.
T-Mobile said that they don't know what is wrong and that I should "hard reset" my MDA and test again....
Do you have any ideas of what could be the problem? Any hacks?
Thanks
Freddy
There is a discussion about this issue in HF: http://www.howardforums.com/showthread.php?t=1037868
Does anybody here have the same problem?
I read your topic on HF and here and still have the same conclusion i had when i opened this topic and read your initial post... It is a T-Mobile network issue. The phone dosen't determine what an MMS or SMS is to the extent that it will convert one to the other. T-Mobile is sending you an MMS. Currently for me that is not the case. Maybe they are phasing out the SMS legacy support since pretty much every device now is MMS capable and this is starting in some markets.
Either way, no one here can tell you as we don't work for T-Mobile (though i can't speak for everyone so a T-Mobile employee might be lurking somewhere) and there is nothing you can do because there isn't a "problem" with your phone. Well you can call T-Mobile and complain; that is your best bet.
Hi,
I'm using a Sim Free Touch Diamond 2 on T-Mobile UK. Got a strange problem going on at the moment.
When someone sends me an SMS (From any network T-Mobile, Orange, O2 etc). I usually get the MMS with the picture downloaded within a couple of minutes. I can view this on the phone as you would expect. BUT, two days later I will then receive a TXT from T-Mobile saying that someone has send me a MMS, please go to http://www.t-mobile.co.uk/pmcollect - When I go and login the same picture message is waiting for me...?
Anyone else had this problem? Strange thing is that this only appears to have started happening since I returned from a trip to europe.
I've tried T-Mobile customer service - all they can suggest is that this is probably a setting on the handset....
Can anyone help or throw any light on this?
Cheers,
A.
Hi
I am having the same problem.and also experiancing sms coming through late or not at all. however i actualy work for T-Mobile.. and know its not a problem with the D2..it is more likely network issues. but am not aware of any issues..i will speak to technical next time i can and will let you know what they say..i is starting to bug me as well but it is some thing that started for me back in June and i was using my D1 at the time..
Hi there,
I have a similar problem.
When I receive a MMS I only get a sms/text notification saying that I have received a MMS and that I have to go to the t-mobile website. I can't view the mms on my phone.
Is this because I need to install a program to view the MMS?
I am able to send MMS, I just sent a MMS to myself and I received it without a problem, but as a sms/text message, not the MMS itself.
Really annoying!
Hoping to get an answer.
Cheers!
It sound like a problem with your settings...
Go to the t-mobile website :
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
and send the settings to the phone once installed do a soft reset.
you should install both MMS and internet settings...
if this still doesnt work then you may have to try setting them up manualy ..
Heres a link to the manual on how to do it and the settings you need:
http://support.t-mobile.co.uk/help-and-support/index?page=selectphone&phone=HA176
if that still doesnt work you will need to call customer service there maybe a problem with the settings on your account. tell them you have done the above steps cos they will want to do them again with you and if you get someone in the phillipines this not a easy task.. they should transfer you to technical support and they will sort it..
any more problems just ask as i have worked for T-Mobile for nearly 4 years..
Thank you!!
It worked!! Thank you very much!
The first option didn't work as I have a dutch number. I did try to send the mms options to my phone via the dutch t-mobile site but they don't have the settings yet for this phone!
I then googled for "t-mobile mms instellingen" (settings) and I found them. Did it manually and now it works like a charm.
For the dutch people interested, here is the site with the settings:
https://www.t-mobile.nl/persoonlijk...lgestelde-vragen.aspx?q=algemene instellingen
Thanks for pointing me in that direction!!
Cheers!
You normally get that text about going to the website to get your MMS when the network thinks your phones not MMS compatible or you don't have MMS messaging live on your acc.
Hi sorry only just getting back..
managed to speak to technical and what they said is they need 5 examples.
date time number and postcode of area you where in.
so they can raise the problem and get your mms profile reset and should then be fine.
Would any other members who are on Vodafone UK please let me know if they can send MMS messages. I have tried both contract and pay as you go sims, I can receive MMS messages but cannot send them. I would be grateful for any information to resolve this problem.
belfastbob said:
Would any other members who are on Vodafone UK please let me know if they can send MMS messages. I have tried both contract and pay as you go sims, I can receive MMS messages but cannot send them. I would be grateful for any information to resolve this problem.
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Click to collapse
I wonder if this is related to my issue: http://forum.xda-developers.com/showthread.php?t=618218
According to this (I can't verify if it's out of date or not), Vodafone's MMS limit is 100k. If you want, you can try using Handcent Sms from the market, which severely reduces the file size (therefore the resolution and quality of the picture) before sending out an MMS. I'm curious to see if you're having the same issue as me. If you do, the stock messaging program has a pretty huge flaw in it which needs to be addressed.
Tell me how it goes.
TaFFeR said:
I wonder if this is related to my issue: http://forum.xda-developers.com/showthread.php?t=618218
According to this (I can't verify if it's out of date or not), Vodafone's MMS limit is 100k. If you want, you can try using Handcent Sms from the market, which severely reduces the file size (therefore the resolution and quality of the picture) before sending out an MMS. I'm curious to see if you're having the same issue as me. If you do, the stock messaging program has a pretty huge flaw in it which needs to be addressed.
Tell me how it goes.
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Click to collapse
Thanks for the info, I croped the picture I was sending using the Album App, I croped it down to 14k and resent it but it still wont send.
belfastbob said:
Thanks for the info, I croped the picture I was sending using the Album App, I croped it down to 14k and resent it but it still wont send.
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Click to collapse
Hmmm I was really hoping that would be the issue
I tried to do some research, and it seemed like some Hero users were having the same issue as you. See if this helps you at all: http://androidforums.com/htc-hero/7776-mms-vodafone.html
The key would be this quote:
"All Vodafone Numbers MMS is deactivated At network level by default , you need to Ring customer services up on 191 Free of charge and ask them to Activate it"
I'm surprised they do it that way - it always used to be that the first MMS you sent activated your account automatically.
TonyHoyle said:
The key would be this quote:
"All Vodafone Numbers MMS is deactivated At network level by default , you need to Ring customer services up on 191 Free of charge and ask them to Activate it"
I'm surprised they do it that way - it always used to be that the first MMS you sent activated your account automatically.
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I think I had been down this way before but rang Customer Services again just to make sure. The guy at Vodafone first asked for my number which he checked and said that it was already activated for mms and internet, he then asked for make and model of phone, this is the good bit, he has never heard of this phone and it is not on their database so no support. I told him that they would be supporting this phone in the very near future, he said that if that is true I should just wait until that happens and ring back then.
What is it that makes it so difficult to send a flippin picture message
belfastbob said:
, he then asked for make and model of phone, this is the good bit, he has never heard of this phone and it is not on their database so no support. I told him that they would be supporting this phone in the very near future, he said that if that is true I should just wait until that happens and ring back then.
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Click to collapse
tell him you have a Vodafone Magic ... its a supported Android phone on Vodafone and the menus are identical so if he wants to talk you through setting anything up then no problem.
If he has to set anything network side to work on Voda then no problem either