Related
When I plug my Universal (a Qtek 9000) into my computer with Vista Business on it using a USB cable I get a "usb device not recognized" message popping up and it fails to recognize the device and does not install any drivers for it. So now I have a "unknown device" in my device manager.
I have installed the latest version of Windows Mobile Device Center (WMDC) and if I connect via Bluetooth I can sync just fine, no problem.
However, with the USB cable, no such luck.
I have tried to upgrade the drivers on the "unknown device" and set it to browse "c:\windows" and all subfolders but it just tells me that I have the newest driver for "unknown device" allready installed...
It charges just fine with the USB cable.
Does anyone have any hints on how I might solve this problem?
Resolved?
Hi mate,
did you get this issue resolved? Getting the same thing from my MDA Pro?
Charges fine but getting USB device not recognized error.
Nope.
Nope, never did. Ended up scrapping it in the end and now I'm using the HTC Cruse Touch. Haven't tried that on Vista yet though.
OK cheers mate, Looks like i'll have to do the same!
All I want is to be able to unlock it so I can use it on O2!!!!
Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.
kub11 said:
Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.
Click to expand...
Click to collapse
Currently it has got WM5 and I cannot find the options to disable "Enable advanced network funcionality" on PDA. Maybe I am missing something but I am sure thats a WM6 option as on my HTC Artemis running WM6 has got it but not the HTC Universal.
Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?
no solution!
lb_lb said:
Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?
Click to expand...
Click to collapse
To tell you the truth mate I never did find a solution. I ended up selling it on ebay.
2011 same problem
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....
sxristi said:
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....
Click to expand...
Click to collapse
if for a device with android os can use the HTC Sync 3.0.5511
This is HTC Universal section, other devices should look on it´s proper section to get a solution.
Dear All ..
I have unvirsal JasJar and since I bought this PC everytime I'm trying to connect it to the computer to do synchronization the windows gives me
" windows can't recognized the USB device " I tried so many thing to solve it
like turn of the firewall , and anti viurse .. disconnect and reconnect the Pc and the computer . Please help me to solve this issue
P.S : the windows Xp tells me that there is no driver for the USB device
Sounds like a computer software problem. Have you attempted to update the driver(s)?
Try using some other USB port.
trythis: on your PPC go to settings>connections>USB to PC> disable the advanced network functionality.
hi, i have the same problem.
I cant find settings>connections>USB to PC.
At settings i have the tabs :
Beam
Bluetooth
Connections
CSD Line Type
GPRS Authentication
Network Cards
Wireless lan
Can anyone help?
Hi,
Previously I was running Black 3.0 and was synching with Vista and had no problems.
I recently updated the ROM to Black Satin and now I cannot sync.
When I connect the device to my computer it initially recognises it and gives an option to create a partnership but then it disappears and it says that no device is connected.
Does anyone have an idea of what could be wrong or of ways of fixing it?
Thanks.
Also..
I have followed the guide here http://www.mrvanx.org/hermes_guide/vista/index.html for vista and I get an error installing the drivers (error attached).
I have also turned off advanced usb networking..
spathi said:
Hi,
Previously I was running Black 3.0 and was synching with Vista and had no problems.
I recently updated the ROM to Black Satin and now I cannot sync.
When I connect the device to my computer it initially recognises it and gives an option to create a partnership but then it disappears and it says that no device is connected.
Does anyone have an idea of what could be wrong or of ways of fixing it?
Thanks.
Click to expand...
Click to collapse
First, be sure you're running the latest WMDC 6.1. Then reboot both the computer and the device. If that doesn't fix it, click on Start -> Settings -> Connections -> USB to PC and check or uncheck "Enable advanced network functionality".
Then... report back.
yup I have done all that
Rebooted about 20 times (pc+device) even tried reflashing different roms but still no go!
Have unchecked advanced networking..
Make sure you have the right driver from VistaRUU.zip floating around. I did these exact steps last night and am also running Black Satin. I don't have a problem. Be sure to re-check the box that says allow USB connections.
Good luck. Try going over all the steps in case you might have missed something.
Spathi, in your case, you may just need to re-download the Hermes USB drivers.
P.S. I did also update my SPL to HardSPL2.0
I have tried installing the drivers numerous times.
I have tried the drivers from here http://forum.xda-developers.com/attachment.php?attachmentid=33892&d=1170385335 and here
http://mahmood1.com/Documents/64bit.rar
I am on 64bit Vista and have downloaded the 64bit drivers and turned off driver signing..
My phone has SPL 2.10lipro which I believe is the latest?
spathi said:
I have tried installing the drivers numerous times.
I have tried the drivers from here http://forum.xda-developers.com/attachment.php?attachmentid=33892&d=1170385335 and here
http://mahmood1.com/Documents/64bit.rar
I am on 64bit Vista and have downloaded the 64bit drivers and turned off driver signing..
My phone has SPL 2.10lipro which I believe is the latest?
Click to expand...
Click to collapse
i had the same problem a little while ago. search my user name for posts and you'll find the thread. but the solution was... uninstall wmdc reboot, and download and reinstall. works like a charm.
I HAD the same problem.
OK.. I had the same problems, troubleshooting with MS for $35.00 didn't solve it. The one thing that did solve it is kind of ridiculous and easy.. So here's the solution..
It turns out Vista has issues with detecting USB drivers on certain types of chipsets. It looks like the USB ports are correctly installed, but it just doesn't like the devices (like Smartphones) connected to it.
I solved the problem by buying a USB card with a VIA chipset. It's amazing how well it works now. Of course, I discover this AFTER a reinstall of Vista and everything else.. Duh! Ugh!
Hope this helps other people feel less pain.
-Percy
I have tried the uninstall/reinstall thing before (just tried it again) no luck there.
I just tried another usb card and that didnt work either.
Only thing I haven't tried is reinstalling windows...
mine is more weird
upgraded from wmdc 6.0 to 6.1.6965 now when it bootloader, wmdc doesn't even connect at all. even return to wmdc 6.0 doesn't solve the problem
There are a couple of things with Vista..
I figured out these few little nuggets during my travels..
1. Make sure you have all the newest updates. (MS apparently knows of this problem as they have released a patch to resolve some USB issues)
2. The external USB Card you try has to have the VIA USB Drivers.
3. Update your bios to something newer (also a big problem)
4. Turn on Legacy Support for USB (important too)
5. Disable your ACPI if you're having troubles.
6. Have you tried connecting the device directly to the MOBO USB Ports?
I can't stress this enough.. the VIA USB Chipset seems to work so if you try an external card, make sure it has a VIA chipset on it. They're completely different than the standard Vista USB Drivers.
For those that are having problems - check on your desktop system in the device manager to see if you have the "Microsoft Remote Mobile Adapter" installed as a network card. If you do, uninstall it. This driver gets in the way of the WMDC 6.1 connection with USB.
It apparently gets loaded if you attach your device while having "advanced networking" enabled in the PC->USB setup on the device. Once you've done that, you're stuck. Turning off the "advanced networking" on the device won't help, because that remote driver is already loaded. You need to disconnect your device, unstall that driver, be sure "advanced networking" is turned off, and then connect your device again. I've had this happen a couple of times to me after re-flashing the ROMs.
Brian.
I've been searching a lot about this and just can't figure it out... I can sync my tytn (8525 as I call it) with windows media player, but can't do it with "windows mobile device center". Actually, everytime I click on wmdc, it opens up the "Change Connections SEttings" where it says "Device Connected" up top but then I click on ok and apparently nothing happens...
8525, sync w/ USB 5% of the time, no changes seem to change anything.
did the notification edit here on xda
uninstalled/reinstalled activesync
upgraded to 4.5
deleted partnership
uninstalled firewall
checkdisk
ran the resync program
installed office, .net 2.0, activesync 4.5 on entirely different computer
[edit: added for clarification]
tried unchecking the advanced connection box in start>settings>connections>usb to pc
[/edit]
when connecting to either computer, i get the "usb device seen" chime, but not the "i can do something with this device" jingle
get the "active sync cannot connect with this device" popup, run the diags and everything is okay. ms site politely informs me that the cause of my problem is that the device cannot connect to the pc.
anything i missed? i gave up on it 6mo ago when i got the phone bc i got bluetooth sync to work but now i want to flash to wm6
Thanks
start>settings>connections>usb to pc.
Untick the box. See if that helps?
Try this procedure step-by-step
1. make sure your phone is not connected to the computer in any way
a. Bluetooth off
b. WIFI off
c. USB cable not connected
2. Run spybot S&D (I always do this when the computer misbehaves - and make no mistake your computer is misbehaving)
3. Terminate all other running programs
4. Hook your phone to the usb cable and the usb cable to the computer. (don't worry if it syncs or not)
5. Open Device Manager and select Network Adapters
6. Uninstall the Windows Mobile Device
7. Disconnect the Phone
8. Open the Control Panel "Add/Remove Programs" and uninstall Active Sync
9. Reboot the computer
10. Connect to the internet and get a fresh copy of Activesync 4.5 and install it.
At this point if you can back up your PIM to the storage card or something it would be great because I suggest you do a hard reset of the phone. go to the settings page and select System. Tap the clear storage icon and follows the instructions to reet the phone.
11. Reset phone as above
12. When phone reboots, connect it to the computer via the usb cable.
Phone should sync from now on.
Good Luck
PS.
MrVanx is right, that could help but it will limit your phones capability. However if my method fails that may be your only option short of reflashing the phone with some other ROM.
I've tried MrVanx' solution also, just forgot it in the original post. It seems to sync more often when the box is ticked anyhow.
I don't have a problem with hard reseting or flashing. I'm going through this hassle for the sole reason of flashing to schaps 4.31
Ill try that when i get home tonight
Say I do a sprite backup before hard resetting the phone. After I do the hard reset, I restore the sprite backup. Will my lack of syncing problem come back? I assume it will.
After the hard reset and the initial sync on the "fresh WM5 install," I should proceed from there with the WM6 install, correct?
I have a TyTn II and experiencing a similar problem as sook..
I did all the steps except for these:
5. Open Device Manager and select Network Adapters
6. Uninstall the Windows Mobile Device
The thing is i cant find my mobile device anywhere in the device manager or in the network adapters subcategory. Any ideas?
mrvanx said:
start>settings>connections>usb to pc.
Untick the box. See if that helps?
Click to expand...
Click to collapse
+++ worked for me
sook said:
Say I do a sprite backup before hard resetting the phone. After I do the hard reset, I restore the sprite backup. Will my lack of syncing problem come back? I assume it will.
After the hard reset and the initial sync on the "fresh WM5 install," I should proceed from there with the WM6 install, correct?
Click to expand...
Click to collapse
Yes proceed. And no I don't think the failure to sync problem is related to the backups so that should be safe
SeqHTCTyTnII said:
I have a TyTn II and experiencing a similar problem as sook..
I did all the steps except for these:
5. Open Device Manager and select Network Adapters
6. Uninstall the Windows Mobile Device
The thing is i cant find my mobile device anywhere in the device manager or in the network adapters subcategory. Any ideas?
Click to expand...
Click to collapse
Not sure how a TyTN II looks to the device manager. try this instead:
open the device manager and click on the USB devices subcat.
Then connect your phone to the computer via the usb cable. pay attention and uninstall the usb device that appears when you hook up.
Then rescan. Reboot both the computer and the phone and see if that helps
sook said:
I've tried MrVanx' solution also, just forgot it in the original post. It seems to sync more often when the box is ticked anyhow.
I don't have a problem with hard reseting or flashing. I'm going through this hassle for the sole reason of flashing to schaps 4.31
Ill try that when i get home tonight
Click to expand...
Click to collapse
Before you try flashing make sure you have the Hard-SPL V7 bootloader installed.
You can flash without activesync tho.... activate the bootloader and connect your usb cable. If the tricolor screen indicates a usb connection then you can run the RUU wrapper, follow the usual steps and it should flash just fine.
You activate the bootloader by pressing and holding the "Power" and "OK" buttons and depressing the reset with your stylus (the OK button you use has to be the one next to the jog wheel)
I can't find my Hermes in device manager either. I'll try doing the flash through the bootloader i guess.
Did you try un-checking the "Enable Advanced Network Functionality" box as mentioned in Reply #1? That fixed it with mine. It would sync with my WinXP work PC, but not my WinXP Home pc, unchecking that box fixed it. Been fine ever since....
cyberscribe said:
You can flash without activesync tho.... activate the bootloader and connect your usb cable. If the tricolor screen indicates a usb connection then you can run the RUU wrapper, follow the usual steps and it should flash just fine.
Click to expand...
Click to collapse
do i have this correct?
1. enter bootloader
2. connect usb cable, check for confirmed connection
3. use ruuwrapper.exe to install hardspl http://www.mrvanx.org/cms/index.php...ask=view&id=52&Itemid=26&limit=1&limitstart=2
4. return to bootloader
5. connect usb cable, check for confirmed connection
6. use ROMupgrade.exe to install new radio http://www.mrvanx.org/cms/index.php...ask=view&id=52&Itemid=26&limit=1&limitstart=3
7. return to bootloader
8. connect usb cable, check for confirmed connection
9. use ROMupgrade.exe to install Schaps 4.31 http://www.mrvanx.org/cms/index.php...ask=view&id=52&Itemid=26&limit=1&limitstart=4
10. reboot ppc, delete partnership from pc activesync, cross fingers, sacrifice a goat, sync, install programs, bask?
JETninja said:
Did you try un-checking the "Enable Advanced Network Functionality" box as mentioned in Reply #1? That fixed it with mine. It would sync with my WinXP work PC, but not my WinXP Home pc, unchecking that box fixed it. Been fine ever since....
Click to expand...
Click to collapse
yup. tried it on the laptop that i use constantly with a legit copy of XP Pro. tried on BRAND NEW install of newest hacked version of XP Pro. neither were successful.
AT&T 8525 USN Syncing problem ...
I had the same problem too ... fortunately I had a simple fix.
I made sure that I only use the USB/mini-USB cable that came with my AT&T 8525. If I use a USB that came from a different device (like another phone or camera), it doesn't want to sync, except once in a blue moon.
The other USB cables may charge it, but won't sync it.
I've read elsewhere in this site that our 8525's can be picky with their pinouts on the USB, so this might be the issue. I hope it's something this simple for you!
Hope this helps!
it's a thought. ill dig through my drawer of cables and pull out all the usb/mini usb cables. no idea if I'm using the original or not.
however 6 mo ago when i gave up on the thing the first time i know it was the correct cable
sook said:
it's a thought. ill dig through my drawer of cables and pull out all the usb/mini usb cables. no idea if I'm using the original or not.
however 6 mo ago when i gave up on the thing the first time i know it was the correct cable
Click to expand...
Click to collapse
sometimes cables go flakey, but the cable we use is standard not proprietary so any A - miniusb cable should work.
Anyway the procedure you outlined above should have worked, am I to understand you still have the ATT ROM? If so talk to them about this problem.
If not access the bootloader again and hook up your usb cable. Does USB appear at the bottom of the screen?
Are you using the usb adapter that came with the phone? If not try to go back to that. The pinouts are the same as a miniusb but the form factor makes for a better fit and regular miniusb jacks can cause nonsyncs.
If you aren't getting "USB" at the bottom of the screen it is either a bad cable, a bad usb port (either at the comp or your phone), bad usb drivers, or just bad hardware in the phone. If any of these is the problem, all you can do is talk to AT&T hopefully before the warranty expires.
Sorry I wasn't more help mate.
The cable I've been using is the one that came with the phone. I tried the cable that came with my mp3 player and got the same results.
I do still have the out-of-the-box ATT Rom, however, the steps you outlined did not fix my problem. I did notice that my device appears as "HTC USB Sync" which I found strange. Is this normal?
USB does appear when I connect the phone in bootloader to the computer. I've tried two USB ports on two separate computers. Both computers are completely up to date with MS and drivers.
I suppose I'll go bother the people at ATT.
If I'm done with the ATT Rom, can I do all the flashing through the USB connection to the bootloader?
hey guys im having the same problem (TyTN II) it'll charge, but wont sync or show in device manager (i am using the original cable though)
i've tried to go into bootloader, but it doesnt say 'usb' at the bottom like it should, instead it says 'serial' i've tried diff usb ports, i've also unticked the advanced network box, softreseted, and hardreseted still no go...any ideas?? (im using alex's wm6.1 rom, could wm6.1 possibly have something to do with it?)
ActiveSync BOOSTER
Is there a way to boost up speed of Sync
Is there a any software or Cab file for it ?
Also want to know after we sync Phone
It keeps repeating to sync, is there a way to stop it ?
With removing the phone
Please Help
Hi,
EDIT * I have found a solution in that I can connect via WI fi so that's pretty good but if anyone can help me with the USB issue, it would still be appreciated. It seems that the Wi Fi connection is more limited as I am unable to view things in explorer *
hoping to get some help using my USB to connect to my PC. I've installed Kies but when I try to connect to my PC it just keeps on trying to connect but never actually does it.
I have looked for guidance on this but keep coming across the instructions to go into 'about phone > USB settings' etc etc. However, I do not have a USB settings in about phone. In fact, there is nothing at all about USB in About Phone. I do have a 'USB Utilities' in Wireless and Networks but all that gives me the option to do is 'Connect Storage to PC'. I have a memory card in my phone.
When I do connect to the USB cable, with Kies open, when windows 'finds new hardware' it keeps saying a problem occurred during installation.
Please can anyone help me out? All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.
Settings --> Applications -- Development --> USB debugging.
Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?
Grimlocc said:
Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?
Click to expand...
Click to collapse
Turn off USB-Debugging
Don't connect phone yet
Open Kies
Open the Tools menu -> Troubleshoot connection error
Go through the guide and let it reinstall the drivers.
Connect you phone, and let it connect
The default setting has the USB debugging tick greyed out. When I select it, it asks me if I want to allow debugging.
Do you mean that I shouldn't allow debugging and then connect (after reinstalling Kies) or should I allow it and connect? Sorry for my noobishness, Android is all completely new to me.
You should untick the USB-debugging - Then reinstall drivers NOT entire Kies
OK, it's unticked and I'm reinstalling the drivers via troubleshooting.
Do I need to unmount then remount the SD card before connecting my phone? Thanks for your help btw.
Shouldn't make a difference
Bah, I still have the same problem. It just says that there was a problem installing the hardware when I plugged in the phone.
After reinstalling the drivers, i shut down Kies then reopened it. I then plugged in the USB and then plugged the USB into my phone.
When I first installed Kies yesterday, Microsoft Active Sync kept on trying to activate and ask for a CD. It kept on holding up Kies. In the end I uninstalled Active Sync. Also, I still have Samsung PC Studio on my PC from when I had a Samsung a few years ago. It was one of those old slider phones, not a smart phone. Could that be part of the problem? I was hoping to keep it because it's proved to have the best media player I've ever had.
I just don't know what I'm doing wrong here.
Try without restarting Kies.
What part of the drivers aren't installed? (Check device manager)
In Device Manager, under Portable Devices there's something called Android MTP that has an exclamation mark next to it. It says it's not configured correctly and that 'No driver files are required or have been loaded for this device'. I'll reinstall the Kies drivers now.
Thanks for this help mljjlm
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.
Grimlocc said:
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.
Click to expand...
Click to collapse
Of course, it's a part of the phone, and it should not be plugged in because they would have to force a reboot when reinstalling drivers (which might sort your problem btw)
Reinstalled the Kies Drivers and then plugged in my phone but got the same problem. It says a problem occurred. Same device now has a problem in device manager. Maybe I should just uninstall everything and restart? Should I uninstall the old PC studio too?
Just try the reboot without uninstalling anything and then plug the phone in when your pc has booted
Argh! Still didn't work! I think there must be a problem with my PC, well, I'll try doing full uninstalls and reinstall it all. I have to go now as well so I'll have to try again tomorrow.
Thanks very much for your patience mljjlm. It has been greatly appreciated
Are you trying to just transfer files back and forth? If so... forget using Kies.
(I don't have a micro-USB cable with me currently, so this is all from memory)
Just remove the drivers from your device manager so it's like your machine has never seen your phone before. Then on your phone enable usb-debugging.
When you then plug in your phone, you should get a usb icon up top on your phone's display... pull the window-shade down and click on the USB connection button. You should get a fullscreen window on your phone that says something like USB Connection with the friendly android waiving.
Now your PC should see your phone as a standard USB mass storage device.
try plugging the usb cable in another usb port on your computer and than try again.
Grimlocc said:
All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.
Click to expand...
Click to collapse
oinkylicious said:
Settings --> Applications -- Development --> USB debugging.
Click to expand...
Click to collapse
Grimlocc said:
when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong?
Click to expand...
Click to collapse
You're using Kies, that's what you're doing wrong. You said in your very first post you wanted to be able to drag and drop some files from your PC to your phone, so use USB debugging (say yes when it asks you) and Windows Explorer.
If you are using a custom rom like Checkrom Revolution you will need to install the kies support from kitchen pro.
Also are you using the cable that came with your phone?
I have found a few microUSB cables that will allow charge and wont allow data transfer like the new ones for nokia devices and some blackberrys.
It worked! The USB debugging thing!
Thanks to everyone who helped me out. The forum said I was limited to 5 thanks per day so if you didn't get one of the thanks I apologise. Thanks very much!