HELP VODAFONE IS CHARGING ME £900 FOR 2 WEEKS INTERNET USE - 8525, TyTN, MDA Vario II, JasJam General

I need help guys vodafone have contacted me saying that I have downloaded over 400 MB of data on my V1605 since the beginning of October
and that I owe them over £900.00 I mentioned that I haven't done any extra internet access this month than usual. They looked further and say it was email traffic downloaded to me. I have at the start of the month added HTTPMail Provider software to my V1605 which downloads from my hotmail account, I on average receive about 15 emails from this which on average is about 5KB per mail (I rarely download the whole email or attachments which according to HTTPMail providers amount to 720KB total).
I also receive from my works exchange server l about 10 messages per day of approx 1KB per email. I occasionally surf on my PDA
STOP PRESS...I've just checked ip dashboards traffic monitor on my PDA and since I have added HTTPMail on the 4th October over 400mb has been downloaded
has anyone have HTTPMail Provider on their PDA, when I press send/receive does it download the whole account rather than just new messages because that is the only explanation I have.
what do you guys say????.

Mail
sim_wat said:
I need help guys vodafone have contacted me saying that I have downloaded over 400 MB of data on my V1605 since the beginning of October
and that I owe them over £900.00 I mentioned that I haven't done any extra internet access this month than usual. They looked further and say it was email traffic downloaded to me. I have at the start of the month added HTTPMail Provider software to my V1605 which downloads from my hotmail account, I on average receive about 15 emails from this which on average is about 5KB per mail (I rarely download the whole email or attachments which according to HTTPMail providers amount to 720KB total).
I also receive from my works exchange server l about 10 messages per day of approx 1KB per email. I occasionally surf on my PDA
STOP PRESS...I've just checked ip dashboards traffic monitor on my PDA and since I have added HTTPMail on the 4th October over 400mb has been downloaded
has anyone have HTTPMail Provider on their PDA, when I press send/receive does it download the whole account rather than just new messages because that is the only explanation I have.
what do you guys say????.
Click to expand...
Click to collapse
So far as I'm aware it does not download whole e'mail though I believe you can alter how many kb it does download. I only use mine over WiFi so no charges apply, but what I notice is that if you delete e-mail on PDA it does not delete on server so next send/receive back it will come. Also if your system is set to look every fifteen minutes say, each time it downloads the incoming mail folder so in fact it is replacing the e-mails on your device not just adding any new ones. I stand to be corrected here but if it's doing a fresh download each time and if it's auto checking every fifteen minutes (say) then all those small 5k e-mails will get multiplied up to huge levels and just to get a new copy of ones you've already seen. Whatever the situation, I think I'd be pleading a special case with Voda and asking for managerial discretion.
Be interesting to hear from others.
Mike

My first though when i read this was f*ck me !! I had this same problem, with Vodafone in Italy although for a lot less (EU 80,00) which they said was for wap traffic. I called Vodafone and explained that I had not done any surfing to that extent and they credited my account. Explain your situationto one of their customer services reps, they are helpful in Italy and understanding. If they dont want to hear about it then cancel your account with them and move on to another provider (this works depending how much you spend with them and how long you have been with them)
Anyway good luck.

not a great help but t mobile is 2000mb for £10ish per month,
maybe voda will waive the charge if you persuade them the device is at fault.
Its not as if bandwidth costs them anything, think about isps

Related

Vodafone UK and Push Email

Does anyone know what the address of the sms server for vodafone. I have setup an exchange activesync server that pushes email to my phone but i need to input the address to send the push text signal to. It wont accept my phone number but needs to be in the following format [email protected] or com. Does anyone know what works
Thanks
Chris
Sorry I dont have any answers for you however I would be intrested in how you set everything up so far
As far as I am aware, the only way to get what you want is the VF Mobile Alert, whch is £0.99 per month but 10p for every text message! If you're on 200 emails a day you don't want that. SP2/WM5-MSFP is your solution - and mine - but as yet none has released an MSFP ROM for the Wizard/Universal. And as Vodafone is THE worst at doing PDAs, the best hope would be T-Mobile or O2... Hope this helps.
yeah thats the outcome that i have found too, bloody expensive

blackberry setup - Australia (O2 Mini)

Hi, was wondering if anyone can help me setup blackberry on my o2mini..
I have upgraded to the latest ROM which claims to have blackberry function.
But i have no idea how to make it work to start receiving my pop mails..
can anyone help me ><
i am with vodafone if that helps...
Just pop into a Vodafone store and they will help you set it up...you will have to go on a plan (not prepaid)
u sure they can help me set it up?
i remember going in before enquiring about blackberry for O2mini and they said its not suported officially..?
Would the setting up blackberry procedure the same as other ones?
i'll go in and ask them then
thanks
From memory I think you'll have to go onto the $49 data plan to use blackberry since they now charge $1 per 5 mins of GPRS connectivity.
Nearly makes me want to switch back to Telstra..... nearly :lol:
yay~~~
now its working~
basically you need to have BB account with your provider (pay service)
and setup account thru their website.
You will need your device's IMEI/PIN number
and POP3 email address + passwords and thats all!!!
shaaaaa said:
yay~~~
now its working~
basically you need to have BB account with your provider (pay service)
and setup account thru their website.
You will need your device's IMEI/PIN number
and POP3 email address + passwords and thats all!!!
Click to expand...
Click to collapse
Which ROM did you use to update your device?
how much do you on the plan?
shaaaaa said:
yay~~~
now its working~
basically you need to have BB account with your provider (pay service)
and setup account thru their website.
You will need your device's IMEI/PIN number
and POP3 email address + passwords and thats all!!!
Click to expand...
Click to collapse
I'm wondering whether this is still working for you ... according to this thread, the folks at Blackberry kick you off after a few days if the BB Connect client does not match the ROM's original network ...
PS. i have read alot of discussions on here about getting it to work properly... just to let you all know, if your PIN number for your blackberry client meant for another network.... blackberry themselves will cut of the traffic to your pin number... although this may take a week or so for it to cut off. The network you are with will not know this has happened hense you will get no help from them. This is a LICENSING issue... tech support advisors will not have this within thier network's published information.
Click to expand...
Click to collapse
Is it still working for you?
Yes its still working for me - with vodafone.
The only thing its not promised to do as a proper BB device is not been able to receive the emails straight away at occassionally.
Also, if you have the USB plugged in the BB email gets disabled automatically untill u unplug it.
I upgraded to the T-Mobile ROM 1.3.
Didnt do the big storage patch as i got lost in the middle of the tutorial and couldnt be bothered... ;p (BUT still have about 20mb original storage)
Also the post about BB checking mismatches probably only applys when ppl install the O2mini 1.3 ROM --> O2miniPro..
Otherwise i cant think of anything that i did more to make it work continueous.
Voda BB unlimited plan is $49 month i think.
shaaaaa said:
Yes its still working for me - with vodafone.
The only thing its not promised to do as a proper BB device is not been able to receive the emails straight away at occassionally.
Also, if you have the USB plugged in the BB email gets disabled automatically untill u unplug it.
I upgraded to the T-Mobile ROM 1.3.
Didnt do the big storage patch as i got lost in the middle of the tutorial and couldnt be bothered... ;p (BUT still have about 20mb original storage)
Click to expand...
Click to collapse
Thanks for the info. In any event, work won't allow me to use my O2 for this - not a secure enough device, according to them.
BTW, I did the bigstorage thing ... very straightforward if you follow the 8 steps at the bottom of this page.
well thats too bad ><~
But about the security issue.. i m sure if the hackers really wants to get in your email they will always figure a way..
If you company uses a work server + sercurity + firewalls + whatever then probably YES it will be insecure compare to BB but then you cant use your email unless you at work... guess that the trade off..
With the Vodafone:
What happen is they give you a <[email protected]> which the settings etc links to your BB device - O2mini.
So whatever emails in the inbox there will be on your device.
To setup you have to 'nominate'/add your various pop3 accounts to make it PULL emails from them to the this <[email protected]>.
Hope this clarify some of the ideas the technology uses for you newbies like myself ;p
Almost there
Hi Shaaa, 1st tnx for the directions on upgrading, and adding BB to my mini. I am almost there, Just need to fix up some internal policy issues :roll: I notice that Active Sync does not sync email any more, did you find this?
Re: Almost there
Jabah said:
Hi Shaaa, 1st tnx for the directions on upgrading, and adding BB to my mini. I am almost there, Just need to fix up some internal policy issues :roll: I notice that Active Sync does not sync email any more, did you find this?
Click to expand...
Click to collapse
Wish I could fix up our internal policy issues!
More seriously, does anyone know of any document that I could provide to our IT people that would convince them that the BB Connect software (running on the O2 mini) will not be a risk for the Blackberry Enterprise Server (and related systems)?
Re: Almost there
coolabah said:
Jabah said:
Hi Shaaa, 1st tnx for the directions on upgrading, and adding BB to my mini. I am almost there, Just need to fix up some internal policy issues :roll: I notice that Active Sync does not sync email any more, did you find this?
Click to expand...
Click to collapse
Wish I could fix up our internal policy issues!
More seriously, does anyone know of any document that I could provide to our IT people that would convince them that the BB Connect software (running on the O2 mini) will not be a risk for the Blackberry Enterprise Server (and related systems)?
Click to expand...
Click to collapse
The issue is not really with BB Connect. The issue is that with Blackberry devices, the IT department can force a profile onto the Blackberry device and set up policies that cannot be overriden. Eg, they can set a policy that the device will ask for a password after 5 minutes of inactivity. This however cannot be done with a PDA running BB Connect.
Other examples of policies that they cannot enforce:
- Internet usage (web browsing, ssh'ing etc)
- Installation of software (games, etc)
Have you guys had any luck getting this working with Optus.
I have been trying to get it going for about 3 days now and am about to put it into the to hard basket.
Hi all,
I got it all installed and got my email address and 'the activation" password from my IT department. We use Blackberry Enterprise server.
There is no place for me to enter that information in the settings, any idea?
Thanks,
Eric.
anyone can help me...?
when i want to upgrade the ROM, there an error message "Country ID error". then what should i do...?
BLACKBERRY WORKING INOPTUS SETUP
After you install the BB conect from T mobile change the regional settings to dutch (Netherlands) after that start the blackberry aplication and it should log on to blackberry after that go to http://www.blackberry.com/go/email/optus and register the handset you must have a blackeberry data plan
You can set the regional settings back to australia after the first registration seams to work for me .

Cingular Email in a nutshell

nooblet here ...I did a search but did not find a comprehensize guide to telling me all of the types of email options I have So I Was hoping some one would be so kind enough to explain to this me.
Xpress mail from cingular ...umm you just add in all your email accounts to it and it send it out ?
Direct Push ( new from Microsoft ...have to have exchange server up)
Data ( some reason I like this ... I have the unlimited media works package and I get unlimited data ...so I have my email IMAP'ed and set to check ever 10 minutes) it uses data connection ..but I have unlimited so I dont care...
I really dont see why people would want the direct push as apposed to the data ...any way some one can explain all the options a person has with some pro's and cons of each ?
Thanks
Data is just a data plan that you purchase for Cingula, similar to purchasing minutes for your voice calls. It has nothing to do with email. Without the unlimited data plan though you'd get hit with a whopping big bill.
IMAP4 is an email protocol that leaves a copy of your messages on your server and downloads the headers, making it faster than POP3 and easier to manage IMO.
Direct Push requires an Exchange 2003 or later server and is what makes this device a true Crackberry Killer. IMAP4 and POP3 are polling email clients that one configures to check their mailbox on a periodic basis. Direct Push enables our emails to be pushed out to the device whenever the server receives a new email. In addition our Calendar, Tasks and of course Contacts are also synced in realtime.
Hope I was of some help.
geekserver said:
nooblet here ...I did a search but did not find a comprehensize guide to telling me all of the types of email options I have So I Was hoping some one would be so kind enough to explain to this me.
Xpress mail from cingular ...umm you just add in all your email accounts to it and it send it out ?
Direct Push ( new from Microsoft ...have to have exchange server up)
Data ( some reason I like this ... I have the unlimited media works package and I get unlimited data ...so I have my email IMAP'ed and set to check ever 10 minutes) it uses data connection ..but I have unlimited so I dont care...
I really dont see why people would want the direct push as apposed to the data ...any way some one can explain all the options a person has with some pro's and cons of each ?
Thanks
Click to expand...
Click to collapse
Direct Push is great for people who are running Exchange, as new messages are queued up and copied over to your device automatically, as opposed to POP3 or IMAP where your device polls the mail server periodically for new E-mail.
Its whatever you prefer... direct push is mainly intended for companies who want to ensure employees get internal E-mail. Also, with the Microsoft Messaging and Security Feature Pack which comes on some new Windows Mobile 5 devices, companies can push out policies to the devices, for example requiring a password of x character length, 15 min timeout, hard reset device if wrong password typed in more than x amount of times, and other items, which makes IT and auditors able to sleep at night.
I personally use POP3 over SSL. It doesn't "guarentee" that E-mail winds up on the phone, but since I'm not doing anything business-critical, that is OK for my needs. Your needs/wants may be different, though. If you absolutely have to have mail on your phone due to clients and mission critical information, you might see about an Exchange hosted provider.
Pros of Direct push: Syncing of contact info (like the above poster stated), "Guarenteed" E-mail on your phone, security policies enforced, ability to remotely wipe your device should it get lost or stolen (assuming the thief hasn't yanked your SIM card and swapped his in.)
Cons of Direct Push: Need Exchange Server 2003 SP2 to access the features of it, so you need to run Exchange on a machine that is on the Internet, or use an Exchange hosted provider. HP offers this service for around $15-$20 a month.
Pros of POP3/IMAP: Internet standards, straightforward.
Cons of POP3/IMAP: Insecure unless your ISP allows for the use of SSL, no "guarentee" that E-mail winds up onto your phone.
wow cool
so I guess for me I will stick to my data plan. I just wish Cingular had a faster data serivce and better coverage .
THANKS a bunch !
Cingular is actually rolling out 3G service and they claim it will fully be implemented by the end of the year (hopefully!)
I've been using the Push Mail function since it was released ... which is really a good alternative to a CrackBerry though it still need more development say at least 2 more years before if could be considered a real competition to the CrackBerry. ... (i hate these ugly so called devices - blackberry)
you can actually get an exchange service for 10 bucks a month for a mailbox which isn't bad. The advantage of getting an exchange mailbox is the just mere fact you can have a "synchronized" mailbox on your mail application (on your laptop or desktop ... even on a Mac which i have set up), on the webmail and obviously on your pocket pc. i like the functionality of using this over POP because the synchronization is real time and there is not dependancy on locally sync-ing your device on your laptop/desktop just to update your contacts and your calendar.
POP3 doesn't give you that synchronization and if you like to have ALL FOLDERs synchronized ... getting the 10 Bucks a month exchange service is well worth it.
Obviously push mail services are designed for the business user and powerusers ....if you don't need this then don't even think the higher end pocket pc's available ....
US Carriers are so slow on selling higher end PDAs and phones ... the selections on T-Mobile and Cingular suck ... how can you accept that they just released their versions of the HTC Wizard while several flavors of the HTC Hermes are now available ... Cingular and T-Mobile USA should also think about adding BlackBerry Connect on their devices just like everybody else in the non-american world ....
Note that IMAP can also be used (in most cases) in a "Push" form. The "IMAP IDLE" function establishes a connection and waits for new messages to arrive, at which time they are immediately announced to the device. Extremely handy when properly implemented. You need a compatible client, of course. Apparently the latest test builds of FlexMail will handle this, though I have not tried them yet.
Our company is paying Cingular $5 per month per user for the Push Mail service over and above the unlimited data plan. We have been told not to use it while roaming (even in Canada) as it will cost us a fortune. But, the push mail seems to be very robust and per IT, it was very easy to setup and ofcourse the phone needs to be upgraded to the latest ROM available on the cingular site.
Cingular's charging for Push Mail? ... That would only happen if Cingular is also maintaining your exchange server. If you have your own Exchange server it should be fine.
I've never paid above my unlimited internet access feature.
How come no one has mentioned mail2web.com Live. This is exchange push email that is free. You just forward your email to their server and set your mail settings in Active Sync from the mail2web site.
I have been using it for six weeks and it is great. Sometimes I get the email before I can get it on outlook.
mail2web.com looks good but i just talked to them and if you have your personal domain name (like i do), it would cost you the same price as the other exchange services out there ... the free version and the personal exchange options do not support personal domains.
sorry i'm a geek through and through ... he he he
C

E-mail check time???

Is there a posible to check e-mail automatic?
With a PC that is posible but i can noy find this on the Artemis.
Perhaps a idea for a software dev. so he check mail every .. minuts and switch off and on.
Yes you can...
Snuffer said:
Is there a possible to check e-mail automatic?
With a PC that is possible but i cannot find this on the Artemis.
Perhaps a idea for a software dev. so he check mail every .. minutes and switch off and on.
Click to expand...
Click to collapse
Hello there,
Yes you can. I have my Artemis set to check and download new emails every 30 minutes from my Hotmail account.
But I had to use 2 software for this.
First I had to use HTTPMail Provider which enables you to check for HTTP mails such as Hotmail.
And secondly I had to use a software called GB-Soft Tweak which disconnects the GPRS as soon as HTTPMail has finished downloading messages.
GB-Soft, after a set amount of time, also disconnects GPRS if you are browsing the net etc.
Its perfect and I couldn't ask for anything more as far as email is concerned.
I used MSN Live for PPC and its good but when downloading email messages with an attachment more than 1 MB, it would time out and display an error.
Hope this helps. If you need more help then PM me and I will be glad to help. I remember when I was desperately looking for a solution to this a few months ago.
PS: If you intend to download messages from a pop3 account such as Gmail and not HTTP then you don't need HTTPMail Provider. In fact you don't need anything. All you have to do is open MESSAGES,MENU,TOOLS,OPTIONS and then select the account you wish to change, then keep selecting OK, until you get to SERVER INFORMATION, here you will see OPTIONS. Click on it and then tick the box where it says CONNECT AND CHECK FOR MESSAGES EVERY: and here you can specify a period of time after which it should connect and download your messages.
I would still recommend GB-Soft Tweak as this is still needed to automatically disconnect from GPRS once pocket outlook has finished checking for messages.
Regards.
D.C
Hi,
Where can i download GB-Soft Tweak from, and is it free.
Simon
Why do you need to disconnect GPRS?
buca said:
Hi,
Where can i download GB-Soft Tweak from, and is it free.
Simon
Click to expand...
Click to collapse
Click
bford said:
Why do you need to disconnect GPRS?
Click to expand...
Click to collapse
Otherwise your phone bill will be very high...
Yes phone bill will be very high if you dont have an unlimited internet plan from your mobile operator plus leaving GPRS on wastes battery!
Dead Cell said:
Hello there,
Yes you can. I have my Artemis set to check and download new emails every 30 minutes from my Hotmail account.
But I had to use 2 software for this.
First I had to use HTTPMail Provider which enables you to check for HTTP mails such as Hotmail.
And secondly I had to use a software called GB-Soft Tweak which disconnects the GPRS as soon as HTTPMail has finished downloading messages.
GB-Soft, after a set amount of time, also disconnects GPRS if you are browsing the net etc.
Its perfect and I couldn't ask for anything more as far as email is concerned.
I used MSN Live for PPC and its good but when downloading email messages with an attachment more than 1 MB, it would time out and display an error.
Hope this helps. If you need more help then PM me and I will be glad to help. I remember when I was desperately looking for a solution to this a few months ago.
PS: If you intend to download messages from a pop3 account such as Gmail and not HTTP then you don't need HTTPMail Provider. In fact you don't need anything. All you have to do is open MESSAGES,MENU,TOOLS,OPTIONS and then select the account you wish to change, then keep selecting OK, until you get to SERVER INFORMATION, here you will see OPTIONS. Click on it and then tick the box where it says CONNECT AND CHECK FOR MESSAGES EVERY: and here you can specify a period of time after which it should connect and download your messages.
I would still recommend GB-Soft Tweak as this is still needed to automatically disconnect from GPRS once pocket outlook has finished checking for messages.
Regards.
D.C
Click to expand...
Click to collapse
Do you have Hotmail Plus setup? (where you pay per year) because i have set up httpmail provider and Poutlook like you said and i get a error saying Payment Required?
Is your hotmail account really old?

Telstra Email and Flashing Roms

If you want to connect to your work email (i.e. MS Exchange) with Telstra you have to use Activesync and what they call the Windows Mobile Email Solution. This is by way of an extra fee for a Email Pack (costs between $0-$40 depending on your call plan). This option then allows you unlimited email (or at least until you get to 1gig) provided it is through Activesync and Ms Exchange (i.e not POP or IMAP). It seems that Telstra route the Activesync data usage through a specific APN to that used for internet browsing (which you pay for separately). Presumably, this is set up in the Tesltra Rom that the HD2 comes with (in the form of the Dedicated line used for access in the Activesync settings on the phone). My concern is that if I flash my rom with any non-Telstra rom, these settings will be lost and if I used Activesync with standard Internet access (through telstra.internet APN), I may get a hefty bill at the month. Does anyone know what settings Tesltra uses for Activesync and if one could use those settings on a generic Rom? In addition, if Activesync will work through the telstra.internet APN, a plain Internet pack for $19 for 1 Gig is better value than the Email Pack (most users wouldn't used that much for email in a month). However, I'm not sure if Activesync will work on Telstra other than through its chosen route (Activesync requires the network operator to allow a connection to stay open for up to 30 minutes with no traffic). I've tried to find out from Tesltra what the settings are: all they would tell me is that any flash (even from HTC) will void my warranty!
Work email
Just connect directly to your Exchange server and dont worry about the Telstra bloat. All you need is a normal data pack, and hook up to your Exchange server (either via Active Sync or on the email tab). Don't pay for the extra email thing.
Regardless of the ROM, it will auto configure when it detects Telstra.
That's all you need. I'm with Telstra and regularly flash cooked ROMs.
rdster said:
Just connect directly to your Exchange server and dont worry about the Telstra bloat.
Click to expand...
Click to collapse
Nah the problem is that the exchange e-mail the OP is talking about is a product/service Telstra offers which on any other phone requires you to set an APN different to Telstra.Internet or Telstra.WAP etc. It has the same functionality execpt that it acts as a VPN/Proxy for the exchange server connection.
I was previously using this on an iPhone without issue but cannot get it working on my HD2 as the carrier ROM won't let you change the APN.
I haven't tried it yet, but I'd assume that with any other ROM you'd set the default APN to telstra.<custom_name> and everything including exchange activesync would work.
I've always just used the normal telstra.wap APN for connection to my Exchange server.
But one thing I have found is that Activesync doesn't like keeping a connection alive if using the recommended proxy servers (150.1.181.* from memory).
So for the HD2 the preconfigured "Telstra Internet" gives me grief whereas using "My ISP" with only the telstra.wap APN and no proxy servers works fine. The difference in battery life is very noticeable as the phone is not constantly trying to maintain a connection.
the telstra website seems to suggest that the Email Pack allows access through a special route which is optimised for battery life and has been developed with Microsoft. I am guessing that these settings allow the phone to stay connected to the Excahnge server longer than Telstra would otherwise allow (when data goes through the usual internet APN).
It is really frustrating that Telstra can't/won't explain how it all works.
The pricing also makes me suspect that the Email Pack is a bit of a rip-off: if you don't choose to add it to the business mobile plus pack, you get 600MB of free data in your pack. If you choose the Email Pack, you have to pay an extra $20 and then your internet data (i.e. non-email) is reduced to 100MB. Which then means you have to add a 1Gig Data Pack (in case you use more than 100MB and get rorted with the Telstra excess data rates).
It would be really nice if Telstra was more open as to why this Email Pack is worth paying an extra $20 for.
I suspect the reason they are not is because it is a bit of a rip-off.
sounds a bit dodgy to me, letting your network operator become an active link in your work email chain.don't think I'd like o2 to be anything more than a blind data carrier for my works stuff.
Even downloading all e-mails in HTML with attachments and doing light web browsing I don't use more than 100-200MB a month so it isn't really an issue for me as I just buy enough prepaid datapacks.
When I got rid of the proxy servers I expected to have problems connecting to web sites and service but haven't had any dramas. I assume the special e-mail route bypasses any proxy servers and is optimised for exchange server push email traffic. But it does seem like premium pricing for the privilege.

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