Database Users

Cingular 8125 unique exchange server problem

Ok...I set up an account with web2mail's exchange server...i upgraded to summiters 2.17 rom to enable push email.....and it all worked great up until now(a good month at least). Out of nowhere I couldn't sync with the exchange server over gprs but it would work fine when i was syncing through usb or was connected to the internet through 802.11. It says synching folders and then stops and just displays the last time it synched through other means, i click to check the status and get the error code 0x80072f17. I have checked my gprs settings and have no problem accessing the internet through internet explorer. I noticed another odd thing...I soft reset my device and my recent programs were still listed under the start menu after the reset, normally these would disappear. I though maybe i need to do a hard reset so I went ahead and upgraded to the 2.3 cingular rom on this site hoping that would fix it. But it hasn't, I have the same behavior with the exchange server and the recent programs list (not sure if they are related but..). Any help would be greatly appreciated.
Thanks
AG

DirecPush E-Mail works by maintaining a constant HTTP stream to the Exchange server. What might be messing you up is the Cingular proxy, which I believe might interfere with this HTTP stream.
If you haven't tried it yet, disable the proxy and try again. If you have, then I'm barking up the wrong tree.

Thanks for your response DonnieZ but unfortunately i have already disable the proxy and that didn't help. As an interim fix I have resorted back to XPress Mail and now I remember why I wanted Microsofts direct push to begin with....because it is terrible....
Has anyone else had this problem?? I don't know if anyone has a solution but I would feel a little better if i wasn't the only one with the problem!
AG

Update:
It appears that cingular has blocked encrypted connections on their media net plans because they want to charge you more for ecnrypted push email as they are releasing AKU2 this week.....just a heads up

had similar situation... resolved by selecting to use unsecure address for mail2web exchange in device, e.g http:// in place of https://
and unchecking "this server uses a secure connection" in activesync
hope this helps

Cingular, WM5, and SSL
I'm using SSL for my Exchange connection, using AKU 2.3 (Mr Clean), and Cingular.
Couple of points:
1. Mine works, so much for the Cingular SSL theory.
2. To use a SSL connection for Exchange, the ROOT certificate for the authority has to be in the trusted list on your device. For example, a root certificate for Equifax was in the list on the device by default, but the actual Equifax root that issued the cert for our ActiveSync site was not. I extracted that root cert and added to device before setting up sync, works like a dream.
3. WM5 does not support Wildcard certs by default. (*.mymail.pfm) To enable wildcard support, create the following value in the registry:
HKCU\Software\Microsoft\ActiveSync\Partners\{GUID OF SERVER CONNECTION}
"Secure"=Dword 0x000001)
The GUID should be easy to figure out, it will be the one with the values referring to your Exchange server.
Hope that helps.

Oops
My bad, the value for the key is "0", the "1" blocks it.
Sorry.

Might be your password! At work we have a 90 day lifetime on our domain pasword policy, when we get into the last 10-15 days of that password lifetime you get a message when logging into your PC that your password is expiring soon. When this happens, I have the same problem as the original poster, but, when I change my PW on the domain and then change it on my Wizard, I can sync just fine again. The only thing that I can think of is there is an extra bit of data coming down the pipe with the password exchange notifying of the expiration and it is messing with the sync. This has been verified twice with my account and once with a manager's xv6700.

mail2web ssl
I am using T-Mobile GPRS and free mail2web account. Direct Push and sync over GPRS had been working perfectly over the past months.
However, service quit last Friday or so (notice the date in ageezee's post!!!). Same here: Sync over 802.11 works with the very same server settings. Over GPRS only Error 0x80072f17.
Contacted mail2web service. Recommended restart, disabling of SSL and activating SSL again. Didn't work.
Got Direct Push and sync to work over GPRS after disabling SSL permanently. Might be a mail2web server problem. Still waiting for another reply from service.

DirectPush - Send, Recieve Folders - but no email!!

Hi,
I have setup Direct Push on our Exchange servers and setup my Qtek 9100 to DirectPush from it.
I recieve the folder structure
It tells me how many emails need downloading
I can SEND emails
But it doesnt bring any emails down!!
Can anyone help??

Email
I seem to be having this EXACT same issue. I cannot figure out what is failing.

Hmmm.. I am not at all sure, but I have an idea. If you go to activesync on the phone, and then go to configure server (under the menu right softkey), and then hit next and next again, you should see the screen with the things you are syncing... contacts/calendar/email/taskes, ect... If you then click on email, the settings button sould un-grey. Click settings. Change "Include the previous" and "limit email size" to "all", and then hit the "ok" in the upper right corner, and then finish. Hit the left softkey for sync, and it should get all of your email from the server... I have no way of knowing if this is indeed your problem, but I thought it may be worth a try... I would be interested to know if it works!

I have seen someone with exactly the same problem which I couldn't solve.
Are you by any chance running Microsoft SmallBusinessServer 2003 and Microsoft ISA 2004 :?:
Eman

We are running ISA Server...
Does everyone have this problem with Qtek or is it universal? I was going to try update ROM because you cant change account settings once you put them in, they grey out! But the ROM on Qtek seems a lower number than that I have installed... and Im not entirely sure what a ROM update does.
I have selected ALL on everything, just the number of emails to download increases... say 500 it displays 0/500 then 125/500 then disappears, still no email or anything!!

Just tried updating ActiveSync to 4.2 on a HP 6915...
Same problem...!!
HELP

Issues
Ok, here is what I've learned (which isn't much) so far:
I'm using a T-Mobile MDA with the stock firmware. I am trying to connect to Exchange Server 2003. I've seen the server options grey out as well, but the trick I've used is to configure the server options in Active Sync on the pc you have it connected to. The Windows Mobile version of Active Sync doesn't seem to play as nice at times.
Starcruzier--
Thanks for the suggestion, but I have tried that as well. I actually went through the same steps with a T-Mobile SDA on trial as well. When I do the steps that you outlined on both devices, I actually pull down all the mail...but I get no new messages as they come (and I did configure the SMS to send "As they arrive".
I'm starting to think this is more of an issue with either Active Sync, Exchange, or how T-Mobile handles push email from Exchange.

I honestly dunno about qtec, I have a T-mobile MDA. I am running rom version 2.26.10.WWE (just upgraded...) and I am using the Microsoft Direct Push (no SMS required... ) What rom are you using, and are you using the direct push or the SMS method (as I believe they work differently...) You can get the rom I have from a link in this thread:
http://forum.xda-developers.com/viewtopic.php?t=57554
although it is customized for T-mobile....

Question
I have a T-Mobile MDA as well. Star...did you get push email working with the stock ROM on the device?

Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...

Starcruiser1229 said:
Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...
Click to expand...
Click to collapse
That's easy to find out - in ActiveSync on the device, set the schedule to "as items arrive". If you've got AKU2 on the device, it should NOT ask you for a unique device address.
You can also make sure by going into settings > system > about; my OS shows as "OS 5.1.195 (Build 14955.2.3.0). Afaik, that means I have AKU 2.3 on the device. You need at least AKU 2 for DirectPush to work. Oh, and Exchange 2003 SP2 on the server.

Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??

ellisjacklin said:
Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??
Click to expand...
Click to collapse
If you get the folder structure, ISA should not be the problem. And yes, DirectPush works right away; if you have AKU 2.x on the device and when connecting to the server it determines that the server supports DirectPush, it should work at once.
Of course, DirectPush can be disabled in the Exchange System Administrator console. That would explain the effects you are experiencing.

Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..

ellisjacklin said:
Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..
Click to expand...
Click to collapse
Yes, that's the one I meant. Did you increase the timeout on the ISA server to 1800 seconds (30 minutes)? Does it work with other Windows Mobile devices? Does your mobile operator maybe not support persistent connections?

I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.

ellisjacklin said:
I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.
Click to expand...
Click to collapse
Somewhere in ActiveSync, you can set the debug level to "verbose". Does it tell you any more when you set it that way? Also, on the backend Exchange Server (where your mailbox resides), check the entries in the IIS Log (%systemroot%\system32\Logfiles\w3svc1\exYYMMDD.log - assuming it runs in the default Web Site, else w3svc1 will be something else). Do you have IIS Lockdown installed on the server? What happens if you sync manually, does that work? In the settings of the user (Active Directory Users and Computers), are the Exchange features pertaining to Active Sync activated?

I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.

ellisjacklin said:
I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.
Click to expand...
Click to collapse
After enabling verbose and trying one sync, what does it show when you hit "view status" in ActiveSync? Also, is it possible that you have policies in Exchange 2003 in place and your device is not compliant (e.g. no/too short password)?

Ive tried Verbose and no error is displayed, everything ends normal on Sync.
It is strange that you can send emails from the device no problems, so I assume the device is compliant. I have tried a HP PDA and have the same problem.

Exchange ActiveSync Attempts Sync Every Minute

I'm experiencing a serious Exchange ActiveSync problem. Sometime in the past day or two, my Exchange ActiveSync (I currently sync to a hosted Exchange account with 1&1) starting synchronizing every minute, regardless of whether there was any changes or anything new to sync. It does this no matter whether I tell it to sync as new items arrive, manually, or on some schedule. I have definitely customized my device (3rd party programs, etc.), but the only things I changed over the past day or two was:
- added an IMAP account and set it to check for new mail every 30 mins (it seems this is the only way to enable IMAP IDLE - i.e. it downloads new mail as soon as it comes in) (this is my work email account, so the IMAP server is from my work but because our firewall doesn't allow connections for SMTP, I'm using yahoo's smtp server that I pay for to send outgoing email)
- changed the DNS servers for Sprint Power Vision since one of them was down and therefore Pocket IE requests and other network-related requests that required DNS were taking a long time to complete (see http://pdaphonehome.com/forums/htc-...7-web-access-problems-ie-stalls-locating.html)
However, I wasn't paying that close of attention so I'm not sure if the issue started when I made either of the above changes or not. I've since tried removing the IMAP account and it didn't help. Then I completely removed the Exchange ActiveSync profile, sync'ed up to another Exchange server so I could remove all my data (so that when I rejoined Exchange ActiveSync with 1&1 again there wouldn't be duplicates), set-up the IMAP account, and then set up Exchange ActiveSync on 1&1 again and let it download all my data (by the way, this took a loooong time and numerous syncs). However, when I was all done, it was once again attempting to synchronize every minute. I also tried changing the DNS entries back to "use server-assigned addresses" but this had no effect either. I'm at a loss for why its doing this, unless 1&1 has screwed something up somehow. Any help or advice is greatly appreciated, as I can't let it stay like this since the continuous sync'ing will kill my battery within a few hours. Thanks.
- Marc
P.S. I'm using a Sprint Treo 700wx running WM5 with the newest 1.15 update from Palm. 1&1 is running Exchange 2003 SP2 as far as I know.

Same problem here,
old situation:
using wm6 (hermes) with exchange server which would sync directly on change.
new situation:
using wm6.1 (hermes) with exchange server syncs once every minute regardless of settings.
hopes someone knows any registrytweaks of changes (wm6 > wm6.1) for this.
greets,
Jeroen

Nexus & Exchange email

Morning - looks like I am one of the few in the Uk to have got my Nexus - arrived yesterday morning complete with engraving on the back.
As an aside the DHL tracking on the web still shows as only "shipment details received"!
The reason for my post is getting email from my Exchange server - it all works fine with my iPhone and Hero, but when ever I try to connect with the Nexus I keep getting "Setup could not finish - Unable to open connection to the server"
I have tried Touchdown and it is also upable to get the activesync profile from my server! gets a Error 500:
Is there something simple I am missing? I am able to browse the wen and get my gmail on the device but no exchange!
Any help would be great
Thanks
John

I have been able to use both the Android mail connection & Touchdown to connect to my hosted Exchange server (2007) using SSL, I guess as you have connected from other devices you must know the settings of the server.
Are you connecting via Wifi or 3G ?
Shouldn't make a difference, but which carrier are you on & did you get the 3G correct ?
Can you connect to the server on OWA via the browser ?
Good luck

Working fine for me, have you tried playing around with the settings? E.g. mine doesn't work unless I've checked the SLL box (but not the accept SLL certificates box), and make sure you precede the username with domain\

tried on both 3g and wifi - both no joy
just been looking for roadsync on the market and I don't appear to have any paid apps either...
been using an O2 sim just putting my orange sim to see if it makes a difference but doubt it will as wifi doesn't work...
stumpted!

I originally had a problem connecting with the native activesync with a similar error, however touchdown worked fine. I would try touchdown quick config and see if it can figure it out. You also might need to look at the certificate options under touchdown. Forcing that might help.

I have tried again with Touchdown - and managed to capture these results from the log:
I have reset my hero and reconnected to my exchange server and it connects fine...
I have called HTC to arrange a hardware replacement but the guy on the phone didn't seem to know what he was doing.
Checking Certificate...
Checking ActiveSync with SSL...
ActiveSync location returned HTTP code 500 : ( The request was rejected by the HTTP filter. Contact the server administrator. )
ActiveSync Version :ActiveSync ERROR :500
Trying activesync protocol 121...
ActiveSync provisioning returns HTTP:400
Error provisioning ActiveSync: Policy status is 0
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:200
ActiveSync provisioning success
The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Socket is not connected:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1
Checking 2007 with SSL...
attr value delimiter missing! (position:START_TAG <HTML dir='null'>@2:11 in [email protected]) for operation: Subscribe-> Error renewing a subscription
Socket is not connected for operation: Subscribe-> Error renewing a subscription
Checking 2003 with SSL...
Checking 2003 without SSL...
Socket is not connected:Exception performing request
Would welcome any help from someone wiser than me
Cheers
John

How did you capture the log from Touchdown?
I'm using Touchdown here as well and have no issues to speak of. From what it looks like it might be something server-side?

Quick connect in touchdown captures the log as it tries to connect.
I agree it all points towards a server issue, but what is different between the nexus and the hero? I have reset my hero and reconnected with the standard android active sync connnector and it works fine. I use a neuxs with the exact same settings on either touchdown or the android connector and it fails!
It is driving me mad - I have synced my outlook contacts with my gmail account so I at least have numbers etc. but without email this phone is going to end up on ebay real fast
John

Not sure, but have you set the simple password in Touchdown? It looks like that is a required policy and if touchdown doesn't report back that it is set you won't be able to configure.

because the hero doesn't support the simple pin I got my exchange admin to remove this requirement for me

An even bigger thing for me was the lack of Exchange Calendar Sync on the N1. Seems a terrible omission when the Droid/Milestone supports it without trouble.

Push email and Telstra HD2

Can anyone confirm that they receive their push email through Exchange server (via Activesync) instantly on their Tesltra HD2 (stock ROM) whilst using Tesltra's Mobile Email plan? I am only getting my email every 8 minutes (which appears to be a result of the server not allowing the connection to remain open for the duration of each exchange heartbeat). Tesltra says there is no fault on their side, HTC and my IT deptartment likewise deny responsibility!

Anybody? My last resort is to flash the ROM with a generic ROM and remove the Dedicated settings for Activesync that Telstra imposes.

tangiers said:
Anybody? My last resort is to flash the ROM with a generic ROM and remove the Dedicated settings for Activesync that Telstra imposes.
Click to expand...
Click to collapse
If your organization's front firewall is configured to kill HTTP connections after they've been idle for a certain amount of time, that can cause a problem like this.
I know ISA 2006 (which I used to publish my personal Exchange) has a wizard for publishing Exchange, which allows the appropriate length of HTTP connection for ActiveSync.
Other firewalls may require more configuration...

Thanks Spike. That is my diagnosis too but the Exchange adminstrator keeps saying its Telstra's fault not theirs. I was hoping to see if anyone could tell me that Tesltra works fine on theirs to prove that it must be these settings that are wrong.

tangiers said:
Thanks Spike. That is my diagnosis too but the Exchange adminstrator keeps saying its Telstra's fault not theirs. I was hoping to see if anyone could tell me that Tesltra works fine on theirs to prove that it must be these settings that are wrong.
Click to expand...
Click to collapse
Does your organization have any other [external] devices that use ActiveSync?

Don't know. I'm told that iPhone users aren't complaining but that doesn't mean they are using push email rather than pop.

tangiers said:
Don't know. I'm told that iPhone users aren't complaining but that doesn't mean they are using push email rather than pop.
Click to expand...
Click to collapse
Does your organization support POP3 or IMAP4 against Exchange?
Most organizations do not.

I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!