Related
I understand that this forum is filled with developers. So I am hoping for some informed help. If you have any of these same problems please respond as well. I would like to know if these are isolated to my setup
I migrated from a cel phone and a PPC running WM2003/2003se. Mainly for the converged device, but also for the persistent storage. I run a small business, and and am very busy and rely on my phone and schedule all day everyday.
I have only had the wizard (MDA) for about 3 weeks and experienced odd problems since the first weekhttp://forum.xda-developers.com/images/smilies/eek.gif
. Unfortunately I did not buy new, so I am not sure if any of these are covered by warranty or not... I am just going to list the problems:
1) If I leave my phone plugged in at night to charge than by the time I wake up the phone will not come out of standby. I have to press the soft reset button to get the unit to work again. This happens intermittently
2) I use an alarm program so that the unit acts like an alarm clock. If the phone is plugged in at night, and does not experience problem number 1, than the alarm just won't go off. I turn on the phone and the alarm program is open, but it did nothing. If the phone is not plugged in than the alarm works fine.
3) Soft buttons. I have the registry set to remap what the soft buttons do. I use Agenda Fusion (Latest Version) so i have them set to open the calendar and the contacts to Agenda Fusions view of them. This works most of the time. On occasion the soft buttons just stop working except for running through the menus for reminders.....
4)The other day i went to take a photo, the camera said that it could not proceed because there was not enough memory. At the time I had 30 megs of storage free, about 12 megs of program free and about 900 meg left on my sd card...
5) Every so often the unit won't launch a program, it says that the exe is unsigned or not trusted. It works every other time though.
6) I use cLaunch. Every so often cLaunch disappears from the today screen. The only wat to get it to reappear is to remove it from the today screen from the today items menu, wait a couple of seconds and then return it to the today screen.
7) Every so often the unit stops recognizing the sd card..have to remove and re-insert
8) I use reminders for all my calender and to do items. Occasionally the reminder will go off for a certain item 24 hours in advance, even though the setting is correct in the item...
I feel like I am missing a few problems. But you get might point, WM5 is weird. All of the above can be corrected with a soft reset. But sometimes the problems show up multiple times a day. Causing me to have to soft reset in the most inconvenient times, several times a day.http://forum.xda-developers.com/images/smilies/mad.gif
I did not have these problems under WM2003. I have a friend who uses a Verzion phone that is similar to the wizard (made by a different company though, not HTC...it has an external antennae and that is where the stylus is stored as well) She and I were comparing phones today. Hers runs WM5 but she said that she has never experienced any of these problems in the 1 year that she has owned hers...
Is this an HTC Wizard problem? A WM5 problem with the wizards? Would it help if i installed on of the alternate roms that I read about here on XDA developers? I am considering a hard reset and starting from scratch but I don't want to go that route unless it is the only way. And if I do, I may just use one of those roms.....What does everybody think?http://forum.xda-developers.com/images/smilies/confused.gif
Sorry for the long winded post....
Seems like a software problem based on (1) and (2). Is the ROM an official ROM?
Re:
Hello Hanmin Thanks for responding,
Re Number 1. I just saw that some one else posted with that problem. So I will see if they have they same alarm program installed. I have wondered if everything is software related. Thats why I am hoping to see if others are having these types of problems, and if so, what programs they are using...
Re the rom...yes it the official T-mobile release, version listed in my sig.
Thanks again
New problem
I have just encountered a new problem:
While picking up my voice mail the system would not register my button pushes. Weather on screen or the hardware buttons. I could not interact with voice mail, nor could I end the call with the hardware button or the soft button....I had to reset the phone to end the call!!
How frustrating is that
Have you tried reflashing the original ROM? Being a used phone that would be the first thing I would do. It's going to wipe out all your data and return it to an "out of box" state, so i suggest backing up anything important and sync to your PC. If that doesn't work then you have a hardware issue but I'm willing to bet that should take care of it. You can find the original ROM on HTP's website. Good Luck
Thank you
Thanks for that suggestion....I am hoping to not go down that road, if I can help it. But I will do it if there are no other options. So If I may ask: How many votes does re flashing old Rom Get? And are there any other ideas?
Again Thanks. I am going to download the rom in case it does come to that....
wait...the phone dosen't wake up unless you push the small button on the top of the phone? That is not the default setting on the MDA, however it's acting naturally. Our phones go on a standby to save power. Click the battery icon in the lower right hand corner-->Click the Advanced tab--> uncheck Turn off device on external power
Misunderstanding....
When the phone is plugged in over night and reaches %100 charge some times it won't "Wake Up" even hitting the power button on top. The only thing that will turn it on is the "Soft Reset" button on the right side, beneath the IR sensor.
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Just bumping
It sounds like you have software problems - possible a corrupt notification queue - personally i would do a hard reset of the device - probably in the process of this i would soft reset before the t-mobile extras install - taking details of gprs, mms settings before this.
I would run the phone without installing software to see that its not a hardware problem. Then reinstall programs one by one and see how it goes. Some software like claunch is not made for wm5 so expect some glitches (i use claunch and get occ glitch)
If you dont want to hard reset check the notification queue for duplicates and rogue scripts using check notifications - attached - install via pc. Dont delete notifications important for system running - common duplicates are clock\calendar.
alarm problems
Hi,
frankly i had similar issues - less critical but annoying: alarm clock not waking me up, slow system, notification queue mess, difficult resets, camera issues, bluetooth a2dp skipping. I upgraded my Qtek multiple times, and finally i can say that 2.26 roms (i use molski's) are exceptionally stable and reliable. The problem is not Wm5, the problem is how buggy many released versions are. So, my suggestion: look to the forum, find roms that appear to have a reliable history, cross your fingers and...upgrade. Then, resist in upgrading to any rom that just came out and appear to be faster, cooler, nicer. Unless you have an issue to be solved, and you see 100 messages confirming that the rom is stable and does the job...
Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again
cameraddict said:
Thank you meschle and pzucchel for the thorough answers. I am going to try the notification queue first.
@ Meschle: where do I find the gprs, & mms settings? And should I just copy them down by hand? Then after re-starting w/out tmobile crap, do I just put these settings in the same place as where I found them?
@ Pzucchel: Do you believe that Molski's 2.26 is more stable than the Tmobile factory installed 2.26?
Thanks again
Click to expand...
Click to collapse
Write them down manually its the safest way - there are cabs available but often dont work.
GPRS - settings\connections\connections\manage existing connectons - settings should be here prob named t-mobile
MMS - go into messages\menu\options\MMS\servers click on prob t mobile again.
Thanks again!
I think I have a fairly unmodded phone...
Its still not unlocked, no rom changes, etc.
I just have programs like: PocketWeather, iLauncher and TomTom with a few simple additions like the new program that auto disconnects data after a preset time.
Well it seems very random, but when I fire off things like TOMTOM it just hangs, but not every time.
Not many. Generally speaking, when I'm having issues, it's my fault. But I do have issues with my OK button periodically disappearing, and sometimes non-responsiveness of some apps.
But, it's very rare. I usually do a soft reset every couple of days when something even remotely starts to act up.
Same with mine. I use the latest i-mate WWE ROM and find it stable.
@sk0t:
my OK button periodically disappearing
Click to expand...
Click to collapse
Do you use Magic Button?
Nope. That's what's weird about it. I'll push the OK button on the front, but the app will still be up, and the OK button will disappear on the screen. I can usually get back to the Today screen by pushing the end call button though.
mine is now very stable. There is another thread that lists the "best" things to do to stop the periodic freezing. My 2c worth is on that thread also
I use Mortsaver to lock and close the device when i'm not using it. I think this results in a very stable device. It will wake up for SMS alerts and calls but for the rest of the time it's asleep - except when you are actively using it of course.
I also use SPB Backup at 05:00 in the morning which performs a soft reset after the backup. This keeps it clean too.
Defragging the Storage card and keeping as many apps as you can off the storage card also helps.
btw I use Magic Button
I only asked about Magic Button since I've noticed that the close button disappears sometimes in "Program Manager". It comes back again with a simple tap on the window background.
See thats the odd thing.... someone else told me to try and keep my unit's memory as clear as possible to avoid possible lockups.
Is the general consensus that its the other way around?
I have the vast majority of my applications saved on my storage card, granted I have tons of space on it.
I do experience frequent annoyances when using mine.
- screen alignment sometimes acting up (will send it back, but I'm waiting for the firmware update to be released, so they can do it together)
- mediaplayer occasionally loses the storage card (solved by deleting MSMETADATA on the card)
- occasional refusal to use an existing gprs/umts (have to disconnect and reconnect)
- vpn shutting down too fast when using it with wifi (after 30s)
- activesync sometimes doesn't recognize the device, forcing me to rename it and perform a whole new sync
- occasional difficulty in connecting to the correct wifi network (e.g. when there are 4 available, it pops up a couple of times that it has a network, but the one I always connect to is the last one to be found)
...
I have been using it for about a month now (was already sent back twice for keyboard and screen issues), and had to perform 3 hard resets as the behaviour got worse. I really like the device, but I wish there were less issues.
Jörg
After seeing the specs of the Hermes, I wanted it immediately.
Last week I finally bit the bullet, sold my Wizard (Cingular 8125) and got the Hermes.
For the most part, they are the same device, with the addition of 3G and a supposedly faster processor in the Hermes.
The Wizard was about as stable as a Windows Mobile device could be, at least in my opinion. I really didn't do much outrageous with it. I had a couple of games, TomTom 6, a dialer skin, and Good Mobile Messaging installed. I'd have to reset it maybe once a week or so, sometimes less than that because TomTom would lose connection to the GPS and nothing would get it back save for a reboot.
I took my Cingular 8525 (Hermes) out of the box, and I was really impressed by the device. The keyboard is far superior even though it's only a little different. I like the styling of the Hermes better, as well as the nice gunmetal finish. Download speeds are incredible (almost 900K in my house), and setting up Good Mobile Messaging OTA only took about 5 minutes vs. 20 on the Wizard.
The only problem is the instability. Sometimes I click on the "Start" button and it will make the click noise and light up, but it doesn't drop the menu down, requiring a reset. Sometimes the phone will shut off the display and trying to turn the power back on does nothing and requires a reset. Sometimes the phone will show remnants of windows that were recently closed and that will require either opening up other programs to clear them, or a reset. Then there's the just plain ol' freeze. Not to mention that plugging in my car charger barely ever activates the charging circuit on the phone
I've had this phone for about 6 days now and I have to reboot it AT LEAST twice a day, sometimes three or four. AT LEAST. This is wholly unacceptable. If we weren't on the cusp of a firmware upgrade that is rumored to rectify most of the problems above, I'd be selling this and maybe getting a Treo 750 or a BlackJack.
I've had so many little issues like this with my Tytn, using both standard and latest roms, that I've simply decided to sell it. Its just not a great phone or a pda, although it has all the features you could ever dream of, it just never seems like its fast enough and the software just doesn't seem all that polished.
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
i835 chirp said:
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
Click to expand...
Click to collapse
Regarding the stuck on caps problem: if you select caps using the onscreen keyboard, then the physical keyboard is also put into caps. It is however not possible to turn this caps-lock off in using the physical keyboard. The solution is to open the onscreen keyboard, and turn it off there.
Jörg
8125 versus Hermes
I agree with you that the 8125 Wizard was more stable than the Hermes. I had one as well, and it would go weeks without resets or freezes.
You said:
" The only problem is the instability. Sometimes I click on the "Start" button and it will make the click noise and light up, but it doesn't drop the menu down, requiring a reset."
I believe this is due to the external storage becoming lost. Since WM5 doesn't expect storage to ever go away, it just freezes waiting on the storage to come back. In the case of the start menu, I think it's waiting so it can get the icons of recently used programs. Just a theory.
To fight this problem, I've loaded weather programs and the like into main memory so that external storage is only accessed when I'm playing with the phone. That's made my hermes a lot more reliable, down to a failure or freeze every few days. Not as good as the Wizard, but tolerable.
I'm having a TON of problems...
I have my Cingular 8525 HTC
ROM Version: 1.34.502.1
ROM date: 09/21/06
Radio Version: 1.16.00.00
Protocol Version: 32.53.7018.01H
I am having horrible problems with it randomly locking up, and I have to soft-reset. This usually happens when I have it on the charger overnight, and someone text messages me while it's on the charger... and of course when I soft-reset I lose all the messages! What's even worse is when it boots back up it'll vibrate, and beep for a long time like it's getting messages and I have to just ignore it and put it on silent... but there are no messages! Is there a way to fix this? What do I do?! I'm starting to get very frustrated with the phone - the only thing I use repeatedly on here is the MS ActiveSync over the air...
Do you think this could also be something to do with the variant?
I have Vario II from T-mobile, with all their stuff still on it, and I have installed/uninstalled goodness knows how much stuff, and don't really have this problem at all (touches wood). I can go for 3 or 4 days without soft reset, and then that is usually after a backup, when you have to.
I have all today screen and any software which is in startup, installed to main memory.
Also, could password screen have something to do with this? If on charge, and password protected, maybe they interfere with each other on receipt of text message. You could try removing password for overnight.
Have you tried leaving messaging running minimised overnight?
Also, have you moved any databases to storage card?
marisa4755 said:
Do you think this could also be something to do with the variant?
I have Vario II from T-mobile, with all their stuff still on it, and I have installed/uninstalled goodness knows how much stuff, and don't really have this problem at all (touches wood). I can go for 3 or 4 days without soft reset, and then that is usually after a backup, when you have to.
I have all today screen and any software which is in startup, installed to main memory.
Also, could password screen have something to do with this? If on charge, and password protected, maybe they interfere with each other on receipt of text message. You could try removing password for overnight.
Have you tried leaving messaging running minimised overnight?
Also, have you moved any databases to storage card?
Click to expand...
Click to collapse
This is an interesting idea. I will leave the messaging minimized overnight tonight. The password screen is there as a matter of policy - through my work - since the company owns the device and they push policy to it which requires a password PIN to be entered after 15min of inactivity... I'll try that?
Anyone else having that weird sound problem with it repeatedly "pretending to get messages" after a soft reboot?
i835 chirp said:
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
Click to expand...
Click to collapse
when i have this issue i click the ok button on the side and then it startss to work again without soft-reset.
rx8volution said:
Anyone else having that weird sound problem with it repeatedly "pretending to get messages" after a soft reboot?
Click to expand...
Click to collapse
Are you sure that the sounds are messages rather than notifications?
It could be that your notifications queue is gummed up with lots of stuff. Suggest you get Memmaid or similar, download the trial and run the notifications queue duplicates remover. Then look at any of the entries marked Calendar and check to see if any of these are in the past. If they are remove them. LEAVE ALONE any notifications that are not Calendar with a description of one of your appointments or reminders.
Worth a try.
I also had some troubles. It freezes anywhere between 2 and 20 times per day. I just did a hard reset few days ago and tried to determine if any of my programs installed causes it.
It runs quiet well with nothing installed. Most freezes i get after installing SBSH WeatherMonitor.
About the sudden loss of external memory, i cannot complain. I install everything system related into the main memory. But weather and flexmail are on the card. I even take the card out having the phone running.
Not probs there.
Generally my Blue Angel is a far better phone, although bulky like my grand mother and not useful in Japan.
Thanks for the replies. After reading through this thread it seems I am not the only one with problems. Nearly every 8525 problem I've had can be solved, they just keep coming back. Like 8525 not recognizing Storage Card music. The worst for me ( happens a lot ) is that when I put the phone on the charger, then the screen shuts off to save power, but when I take the charger out the screen cannot be turned back on and needs a soft reset.
So I have noticed all of the sudden that no matter what I try to do the window I open closes itself. Sometimes this is immediate and others it will be about 5 seconds into working on something. I've tried doing hard resets, reboots, and flashing the rom but nothing seems to correct this.
Any ideas what it might be?
are you using oxios meoery (icon with skull in /startup)?
Nope, its just the standard T-mobile WM5 2.26 ROM.
well, i think because Wizzard is only 195Mhz. You need to get CPU sometime to breath.
I doubt its the processor overstressed. It didn't do this when I first got the phone and I haven't changed anything. It just started doing this randomly. I have noticed now that the storage card I was using won't read at all. I've tried plugging it into the phone and my computer and I can't read anything on the card. Sounds like some sort of hardware malfunction to me...
Maybe your card is corrupted and is causing your problems. Does it still close whatever window you're in if the card is removed?
I have since removed the card and still have the same problems.
I'll try to get a video of what goes on since I'm not sure me explaining it is working out.
Last method.
If it continues to do the closing window staff. Then you tell the your Wizzard, I will brick you, if you ever do the same bloody thing again.
Hey everyone, I'm not sure whats going on with my HD2. Last night I was transferring my stuff from my fuze to my HD2 with PIMbackup, and it went well but after a little while it started acting a little weird. I transferred about 1200 sms messages, which I'm thinking makes it act a little weird because of the amount but I'm not sure. Then I started getting an error report saying a problem has occured with services.exe, and after that it froze and would not turn off, so I had to take the battery out and put it back in, but then the same problem happened again ten minutes later and I did the same thing again. And just now about 20 mins ago it froze and I did the battery thing again, but when it started back up it was very sluggish and I checked task manager but there were no programs running. I am confused about this because I got this phone yesterday and since then I havent really used it since I havent unlocked it yet, I have at&t, but I did install a program from the marketplace called wallpapers, but I'm not sure if thats the issue
I appreciate any help
did you transfer programs and registry settings? cos tarts not a good idea even between roms on the same phone, let alone across different phones.
no all I did was use the PIM backup and restore utility to transfer over appointments,call logs, contacts,messages,speed dials, and tasks. I dont think it transferred any registry files or anything
anyone know a fix to this? If not, will hard resetting my device do the trick?
Also, if I hard reset the device, will i lose all the stuff the phone came with like the transformers movie and programs, should I also remove the sd card while doing the reset?
any help is appreciated
The transfer of backed up SMS files, on occasion, can have a seriously negative effect on a "new" or different device from which they came and/or originated.
Try downloading an application called, MemMaid, and run the "Advanced Cleaner" which can run quite the detailed scan of all your system files, various cache folders, and much, much more.
Your device is fine, just a little cluttered I'm sure.
Ok, now I'm scared. I dont know wtf is going on, for some reason my phone wont turn on, I did a soft reset and the phone came on and it was sluggish, so I left it alone and it went on standby, then I pushed the lock button and it didnt turn on, the buttons just lit up, nothing else. So I took out the battery and put it back in and loaded it up and it was sluggish again, so I pushed the lock button to put it in standby and pressed the lock button again and the screen didnt turn on, but after a minute or two it turned back on, weird The weird thing is that after the error report for services.exe comes up and then the phone goes back to normal, no sluggishness.
So I just wanna know if I should hard reset it, or return it or what?
Definitely do a hard reset before trying to return it.
Money2g said:
Ok, now I'm scared. I dont know wtf is going on, for some reason my phone wont turn on, I did a soft reset and the phone came on and it was sluggish, so I left it alone and it went on standby, then I pushed the lock button and it didnt turn on, the buttons just lit up, nothing else. So I took out the battery and put it back in and loaded it up and it was sluggish again, so I pushed the lock button to put it in standby and pressed the lock button again and the screen didnt turn on, but after a minute or two it turned back on, weird The weird thing is that after the error report for services.exe comes up and then the phone goes back to normal, no sluggishness.
So I just wanna know if I should hard reset it, or return it or what?
Click to expand...
Click to collapse
Try a hard reset and let us know how it goes. Don't worry, I've never actually heard of anyone bricking their device with PIM before
only the buttons lighting up when you press power is well known and called "sleep of death"
theres a thread in normal hd2 section called "hd2 died....or did it?"
have a read of that.
well i did a hard reset and everything went back to normal, it mustve been one of the programs i had installed, which were the bn ereader,marketplace,those games.
Seems like the SMS client likes to barf all over itself when people get a lot of texts going. I had about 2k texts going and my phone acted all kinds of crazy. I deleted most of them and it works fine again.
thats what i was thinking too. So does anyone here know how I can transfer all my text messages without it messing up my phone?
Can somebody with the know how make a little program which litterally only performs one task: kills the process services.exe.
The reason for this is it is the cause of many soft resets in a day. Sometimes not even fixing the slowdown anyway and causing the famous black screen of death.
But as soon as i go to sktools and use the processes tool and kill the process phone goes back to being how it should! However because the phone goes into major slowdown it takes ages for the sktools processes program to load and then hard to select services from the list because of the lagging etc so it would be nice just to have a link that i could put on my quick links and when phone goes to melt down just press this magic button which saves the phone being hurled at a wall!
It needs to be called Meltdown Override or something!
This is a serious request as it would make HD2 use a much more pleasant experience!
Many thanks
This is pretty easy to do AFAIK...
If nobody else does it, I can do it when I have some more free time ...
I would appreciate this so much!
I think I may even use AEB to assign it to a long press of the back key or something
But, does services.exe auto-starts again? Because you could have some problems if you kill it and don't start it again...
Yer it does straight away but not running at 90% + CPU.
I find it unlikely that services.exe is really the culprit here, but rather a service installed on your phone that is misbehaving. If you find out which service is causing the problem, and then uninstall or disable it....
curing the disease, rather than treating the symptoms.
X1-owner said:
I find it unlikely that services.exe is really the culprit here, but rather a service installed on your phone that is misbehaving. If you find out which service is causing the problem, and then uninstall or disable it....
curing the disease, rather than treating the symptoms.
Click to expand...
Click to collapse
This guy is right...
Ive only just installed a new ROM voda UK 1.72 so I have next to no programs installed at the moment so I don't see what could cause it.
The main time this happens is when left charging over night and when you go to use it in the morning it's completely screwed. Soft reset doesnt fix it it just goes to black screen of death so then u have to take the battery cover off and reset again. The only thing i have found to get it to a useable state again is to kill process services.exe, and then its fine again. Once by doing that it stopped weather update and text messaging from working but atleast when i then did a soft reset things where still fine and those two things worked again and no laggy phone.
I kno it seems stupid to just kill a process and not find the problem but i cant see what the problem could be considering how recently i hard reset the phone (which i did 3 times in total to see if it got rid of the problem).
Just forget that ROM and go back to a working one? Seems easy to me... don't always need to have the latest or highest version number, just something that works... If 1.72 doesn't work for you, don't use it!
I would if it wasn't for the fact that after doing the annoying procedure in the morning of killing process "services.exe" then soft reseting, it runs the quickest i have ever been able to use the device on any ROM before it
You know that services.exe is one of the main parts of your phone-funcionality (calls, sms, etc.)?
As you said you experience it in most cases in the morning... Have u got GAlarm installed?
If yes --> Did you check the RegKey MidnightWakeup=True and change it to false?
My Girlfriends TD2 had the same issue. CPU usage by services.exe was often around 70-90% until i applied this change...
Services.exe is just like svchost on a windows-machine, it just hosts a bunch of services. So most likely its a service that has gone crazy.