Database Users

Jamin stuck on 'Windows Mobile' page...help?

The last thing I did was mess around with that Google local JAVA app in the midlet manager. It wouldn't close so I tried to soft reset it. I've removed the battery for a half hour now and it doesn't seem to help. The Windows Mobile page is continually displayed.
How can I get past this? If not, how can I even hard reset the device w/o access to the 'clear storage' applet?
Thanks....

I have had my Jamin jam-up on me too from various causes. (SPBkeyboard will do it reliably.)
The only solution is a hard reboot. To do that:
- Hold down the two side buttons together (Camera and Comm-Manager),
- Simultaneously press the reset button (recessed hole) for a second, then release it, but keep holding the two side buttons.
- A query appears on the screen if you want to proceed with a hard boot; press the phone SEND key for yes.
This will require a fresh installation of user data and programs.

OK thanks...maybe this might be time to look into another ROM, although I don't think there is a ROM that is noticeably better than the current imate ROM is there, not in terms of storage, but just plain zippier.

Serious (?) problem...need some help please. O2 XDA Mini S

Hi, I'v got O2 XDA Mini S and a "little" problem with it. I'v just installed Phone Profiles [Second Edition] 8.0 and it crashed my phone. After installation (on my memory card), I could not see it on my today screen...so I'v tried to configure it in today screen configuration - but I could not get there - the configuration we're not accessible (it crashed). So after that, soft reset. And the real problem began. After the boot screen and "windows mobile welcome screen" the mobile just freezes. Active sync on my PC connects to it just for a second, then disconnects. The Phone Profiles [Second Edition] 8.0 is installed on my memory card, so I'v removed the memory card - the same problem. It was annoying - so hard reset....does not help. I have Wisbar Advance 2 as well, which is starting first and I can see only the welcome screen of it (sometimes it loads and I can see the whole skin). Sometimes (after reboot) I can see the menu, today screen etc. but the phone freezes. I think that the Phone Profiles [Second Edition] 8.0 is freezing the phone after his process starts. Is there anything like "safe mode" start or something like that, which could help me to remove this soft ? Or any other way to normally start the phone ? Any ideas ? Many thanks for help.

It should start after hard reset - phone profiles, wisbar advance will not load after a proper hard reset - the phone will be back to factory condition.
Did you do proper hard reset? After that it sounds like phone profiles should be installed to device memory not storage card. Most today plugins only work properly on device memory.

I'v done the hard reset (I think it was done properly - comm manager and voice command button pressed in the same time and then reset button). But after I'v pressed these buttons, nothing specially happend....the phone was still off. So I'v turned it on....and there were no changes with the software - still the same. Maybe I'm doing the hard reset wrong ?

leez said:
I'v done the hard reset (I think it was done properly - comm manager and voice command button pressed in the same time and then reset button). But after I'v pressed these buttons, nothing specially happend....the phone was still off. So I'v turned it on....and there were no changes with the software - still the same. Maybe I'm doing the hard reset wrong ?
Click to expand...
Click to collapse
Yep sounds like hard reset is not done. Press these 2 buttons but keep them pressed and dont let go - then press reset with the tip of the stylus and then text should come on the screen with black background. Press green (call) button and hard reset will commence.
Or you can first turn device off - then press the 2 buttons and keep them held and press power on to reach the same screen.

Ok, I'v done it. Many, many thanks for help. The phone manual is wrong (!). . Anyway Phone Profiles [Second Edition] 8.0....WTF is that ? This program just crashed my phone and I need to reinstall all the soft. Wrrr. And I just wanted a profile manager . Thanks again for help ! :mrgreen:

Good, I am glad - try the one I use - its free http://www.winmobileapps.com/device/pocketpc/plt/plt_download.aspx

Nice one, got it. Thanks.

Wizard Broken - Windows Directory Missing

Yes I know it sounds strange.
The only thing I can think of that caused this problem was receipt of an MMS.
When I click the Windows Icon all I can see is: "Today, TimeWizard, calupd, coldinit, and Programs" The middle three don't have icons. When I tap Programs all I can see is 'My E-mail' (a Tmobile app)
None of my hardware buttons launch the app they are supposed to however my today screen is showing what it is supposed to oddly enough
The phone portion works calls and receives
I plugged it into my computer and for some reason Windows Mobile Device Center doesn't do anything but I can navigate through the phones folders just fine. That is when I noticed the 'Windows' folder is missing.
I have tried all the bootloader flashing of the Wizard Love rom (for some reason it shows up in Italian) but it doesn't detect my device (done this on XP and Vista)
Activesync on XP detects the phone but can't connect to it.
I would try the shell loader but it's instructions require an activesync connection.
Is there anything that will help? Maybe a VERY vanilla rom that will load from with the bootloader?
Any assistance is greatly appreciated. My only other phone is a T68i and I can't find the charger

Why don't try to hard reset your phone by punching the reset hole while holding CommManager and VoiceCommand?

starkwong said:
Why don't try to hard reset your phone by punching the reset hole while holding CommManager and VoiceCommand?
Click to expand...
Click to collapse
Maybe I'm reading your instructions wrong but that isn't working.
I am pressing the two buttons on TOP LEFT SIDE and TOP RIGHT SIDE while pressing a pen into the reset hole.
The device resets but everything comes up the same.
Is there a way to do a full complete hard reset?

Okay! I found a second way to do a hard reset in this post http://forum.xda-developers.com/showpost.php?p=1015602&postcount=4
Turn the device off completely then hold both the Voice Command and Comm Manager buttons and press the Power On button. Black screen with white text appears and asks if you're sure, pressed send. Formatted!
yay...now everything is lost but it works again maybe I'll try a WM6 rom now!

Hard reset on HTC Ozone?

Hello to all,
I have the HTC Ozone from verizon... Recently I flashed the custom Windows Mobile 6.5 Rom onto the device and attempted to install my screen reader without much success. (yes... I have no vision.)
Now, the device boots up, but is frozen at the windows mobile splash screen. I can't seem to find a way to reset the device without it loading Windows mobile completely. When I plug it into my laptop, USB is not recognized.
Does anyone know a key combination I could use to reset the Ozone (at boot)? I used to have a Q but Enter with the end key does not work anymore - and the user manuals only talk of using the "clear storage" option in system tools.
Any help is appreciated.
With all due respect-
Tomi

did u hardSPL ur device?
u gotta start there..sounds like you didnt tho. Theres another member whos in ur shoes at the moment, who himself didnt read the instructions.

yeah... I knew of hard spl, and it ran to 100%. But I guess it didn't install. in the end I had to go to verizon and they replaced the phone - however I will not be flashing another cooked rom until we get a signed stock ozone vzw rom.. Or generic.
I was told on another thread here that holding down the volume down key + send +end will put the device in reset mode, and that's true. However even that didn't help, my rom was prob gone.
-Tomi

You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.

hmm. there used to be a forum topic filled with stock roms (they still required hard spl) but I can't find it... Is it still up? the files were on mediafire.

Bricked by password utility
Maybe this deserves it's own thread but I may have found a way to brick an HTC Ozone by setting and removing the password.
I got the phone 4 days ago and after messing around with the installed applications and finding some of them lacking I looked at alternatives. First I installed a version of Keypass for WinMo6.1 smartphones (the beta version since the older version doesn't support smart phones) and the basic functionality seems to work fine. Then I then I tried to install Opera Mini but there appears to be no JVM on this phone so the install file was not recognized by Windows. Then I tried UCWEB and ended up uninstalling it after a few frustrating moments trying to get it to open any page other than the UCWEB home page. So I removed UCWEB and installed Skyfire. Unfortunately I didn't install the latest version and foolishly clicked on the update button when Skyfire started up. The update feature appears to be broken and it leaves you with a Skyfire that won't run and won't uninstall. After a few hours searching for solutions and trying various options I gave up and did a hard reset from the OS. This appeared to work fine and since it was late I went to bed. I should mention that all of the 3rd party apps were installed to a 2GB micro SD card and that I took the card and SIM out when I did the hard reset.
The next day when I powered up the phone I got a screen with colored bars, which I remember reading was a boot loader screen. The phone had appeared to reset properly the night before but I didn't do more than scroll through the home screen before powering it off with the end button. From the boot loader screen I had to pull the battery to shut down but when I powered it up again things seemed fine. I installed the Google maps application (highly recommended), downloaded and installed latest version of Skyfire and installed the Google search application and everything seemed to be fine. I decided that I should try out the password lock feature and set an eight character alphanumeric password with two special characters and two capital letters. I used it for the rest of the day to surf the web, send some texts and plot driving paths with Google maps. I found the password lock a bit annoying but never had a problem unlocking after the device went into standby or after I shut it down. That night I downloaded a couple of largish (150 MB or so) MP3 audiobooks from netlibrary.com but couldn't play them with the included Windows Media Player. Despite having MP3 extensions WMP wouldn't open them and clicking WMP from the start menu appeared to do nothing. Then I tried to re install Keypass and got an insufficient memory message. I deleted some photos and a short video I'd taken with the phone software and did a soft reset (power cycle) but no joy. Unable to play my MP3 files or install keypass and getting the occasional memory warning I decided a hard reset was in order but waited until the next day.
The next morning, after the phone had charged all night, I decided to remove the annoying password lock and then shut down and restarted the phone in order to verify that the problems I'd had the previous day still existed. I navigated to the Security settings and unchecked the box about password protection then powered off the phone. When it came on again it asked for a password. Annoyed, I hit the soft key under the "UNLOCK" notification and keyed in the password I thought I had just disabled and got a screen that said "Alert The password you typed is incorrect." I'd seen this a few times before since my thumbs are not optimally sized for the keyboard so I entered the password a few more times taking care to get it exactly right. It seems that my password has been removed but the requirement to enter a password has not. I tried a blank password but it won't take one it just reiterates the UNLOCK prompt. I have the password written down, it's also a variation of one I've used a lot in the past, and I'd used it successfully dozens of times the previous day so the likelihood of my having "forgotten" it is pretty low. I called Verizon and after they suggested entering a blank password I tried again and reported the failure. Their only suggestion was a visit to a Verizon store to "re flash" the phone which I assume means reload the ROM image.
I found the hard reset suggestion below and tried it. I assume the DOWN key is the bottom D-Pad key and the SEND key is the green bracket key with the microphone icon to the left of the D-Pad. I tried holding the DOWN and SEND keys and hitting the power key until the HTC logo came up and the phone buzzed briefly and I tried holding the keys down until the phone booted to the UNLOCK screen but nothing changed the boot sequence. So I guess my phone is bricked and I'm on my way to the Verizon store shortly to see what they can do. I also noticed that the phone occasionally emits beeps for no apparent reason at random times while entering the unlock password. Also, there is an Alert message behind the UNLOCK icon that says "Alert There is not enough free space to download message. Please free up some space". I wonder if in my efforts to download a few hundred megabytes of MP3 files (audio books) I managed to clog the memory and that I can't unlock the phone because there is a memory logjam of some sort. While downloading the MP3 files I did have to kill Internet Explorer from the task manager a couple of times as it seemed like the download had hung and I couldn't find the downloaded file anywhere on the storage card or in system memory. I haven't installed anything to system memory and with a 2GB card I don't think I've come anywhere close to filling it up. I had about 500 MB in files on the SD card at one point but I deleted the extra install files and some other stuff I'd downloaded. When I put the SD card in a USB reader hooked to the PC I see 378 MB of files with 1.46 GB of free space.
I'm pretty convinced that the OS is buggy (it is Windows after all) and that I need to avoid the password utility and downloading large files until I figure out what the safe combinations of activities are.
Assuming they can resurrect the phone or give me a new one I'll try to set and clear my password at the store and see if that reproduces the problem.
Meanwhile I'd be interested in any sort of hardware based hard reset procedure that works with the Ozone since holding the green SEND button and Down D-Pad key while powering up does not work in this situation. Perhaps the fact that I can't power down and I have to remove the battery to shut the thing off is a problem but I would expect a hardware reset to work no matter what the state of the software is, even if the memory system were full of garbage. I guess designers have gotten away from dedicated reset buttons but software based hard reset mechanisms seem doomed to failure of the sort I am experiencing.
I'll report back my experience at the Verizon store when I get back. I suspect they won't be able to do much other than give me a new phone since I can't get the Active Sync software to even talk to the phone in this state. Maybe they have a lower level software tool to unbrick me; we'll see.
Max L.
ookba said:
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
Click to expand...
Click to collapse

Wow.
Sorry, I got bored halfway through your discertation. However, I did note a mistake that you made.
Hard Reset: A guide for long-winded users.
Step 1: Power down the phone. If your phone is already powered down, you may skip this step. Note: Removing the battery, while technically powering down the phone, is not the correct method to make the following steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that is located on the side of the phone. Continue pressing the VOLUME DOWN button and press the SEND button. With both the VOLUME DOWN and SEND button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing the VOLUME UP button on the side of the phone will be the correct option to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
Step 5: Cuss loudly because you forgot to back up contacts, calendar, and email. (Optional: Crying like a little girl always makes things better.)
There you have it, a true hard-reset.
NOTE: The D-PAD is not Volume Control. Utilization of the D-Pad in this operation will result is user failure.

HTC Hard Reset from password lockout solved
I had managed to lock myself out of my phone by setting a password and then unchecking the password required box under the security settings and power cycling the phone when I got low memory alerts (see previous post).
I was able to hard reset my phone by removing then replacing the battery to power the phone down then holding the VOLUME DOWN button and SEND keys at the same time while pressing the power button to bring up a menu that allowed a hard reset. You can follow the menu prompts from there. If you power the phone down normally this still works but if you are locked out with a password you can't power down normally.
My lessons learned are:
1. To hard reset a password locked HTC Ozone hold VOLUME DOWN and SEND while powering up.
2. If you get a clueless Verizon rep call back later as they do have some helpful people in tech support
3. I've yet to find anyone helpful at any of the nearby stores so that avenue was a waste of time and gas.
I've written up a more detailed account of my saga that has some other useful phone numbers and resources should anyone have special problems with their HTC Ozone phones.
When I first had the password lockout I called Verizon and after after some basic efforts to trouble shoot they said go to the Verizon store for a re flash. At the Verizon store (Waldorf, MD) they said, after 15 minutes or so of waiting, that they couldn't do anything for me. Back home I called Verizon again (866-406-5154) and got someone who was much more helpful but still unable to fix things. It seems these phones are new enough that the Verizon techs don't know the tricks yet. They did provide a number (800-229-1235) for Personal Communications (http://www.pcdphones.com/formerly UT Star Com) but that number is only staffed from 8AM to 5:30PM M-F (not sure which time zone). However the voice message mentioned a hotline number (866-806-9990) which I called. This referred me back to the 800-229-1235 number for "unlock code" issues but I stayed on the line anyway and got someone who tried to help me out. At some point they mentioned holding the DOWN VOLUME button and SEND button while powering up the phone. They thought this would clear the memory but not the password setting. I tried it anyway and it worked.
While pressing both the Volume Down button and SEND button you need to hold the Power/END button in for a second or so until you see the following menu screen (the misspelled "resotre" is exactly how the menu appears):
Wiping user data/settings &
any user installed applications...
1. Press VolUp to restore
manufacturer default.
2. Press VolDown to resotre
custom configuration.
3. Press other keys to
cancel.​
At this point pressing the VolUp button gets you a screen that says:
Are you sure
you want to wipe your phone?
Press Send Key to confirm,
and any other key to cancel.​
Pressing the Send Key results in:
Restoring . . .
Wait for completed​where the second line is in red
After less than a minute you should see:
Restore completed
Press Volume Down to restart​
Pressing Volume Down restarts the phone.
First you see the HTC boot screen for about 40 seconds followed by the Verizon splash animation. Then the green Windows Mobile Version 6.1 boot screen comes up about for 90 seconds while the back light flashes on and off a few times. Finally, if you have a SIM card installed, a Change Mode window appears with the following message and OK above the left soft key:
SIM card detected. Your device will now
switch to Global mode.​
Pressing the left soft key brings up a Press SEND to activate your phone where SEND is actually an icon of the SEND button. Pressing SEND dials *228 and displays a GEAR icon and the text Programming in progress... . . ." while voice propmpts tell you "To program your phone press 1 . . . "
Pressing "1" plays some badly encoded music along with the text "Connected:" followed by a timer and "SPL unlocked" in red below it.
After a minute or so the screen displays "Programming was successful. Please Wait. Your phone is being reset."
Then, the phone restarts and comes up at the normal home screen displaying the time and date. From here you can restore or set up your applications and data.
So if you back up your data you can even recover from a lost password or a "friend" that locks your phone. I suspect there may be a way to unlock the password without wiping the phone by getting an unlock code keyed to the phone's serial number of DEC number (found under the battery). I didn't need this service as I just got the phone and hadn't put any data on it. If you back up the data and applications with Active Sync you should be safe but I haven't played with active sync much so I can't vouch for its stability and performance.
Hope this helps others with this phone. It's really nice when it works but it seems to have a few software pitfalls as well. Feel free to move this to an HTC Ozone forum should one be set up in the near future.
Max L.

Hard Reset
hi,
i am tried to do the same but still my phone shows HTC logo screen
how i can fix the briced phone
i am in Qatar Middle east (out side of US)
help me to fix the my lovely phone

Great Guide!
Thanks for posting this! My HTC Snap has a broken screen and I wanted to hard reset before I sold it. This was the only place I could find instructions with enough detail to do it without seeing what I was doing!

[Q] Blackstone like First day!!

Hello my friends.
Recently my girlfriend gave me her HTC TOUCH HD. I want to find a way to format the phone, so it would be like the day she bought it. I don't know many things about fixing windows phones but if someone knows the way to do this, i would be grateful (sorry for my English).
Thanks in advance.

restoring it to factory defaults is called a hard reset.
it is done by shutting down the device, then pressing vol+, vol- and power at the same time. this will take you to a white screen with blue font, giving you further instructions. in the end, it will reboot and start with the OOBE (out of the box experience), meaning, you get the oportunity to set the time, align the screen...
the important things is: this will format the entire storage partition, the contents of the my documents folder will be deleted, there will be no apps on it, all contacts, sms, emails, appointments, tasks and other pim data will be gone...
so it is greatly advised to backup personal data first, copy documents, photos... to the storage card (which is not affected by a hard reset), back up your pim data using pimbackup or sync it with outlook or ms myphone.
basic things like this are also covered in the first few pages of the manual, which, if missing, can easily be downloaded at htc.com

First of all thanks for your help!!
I did that (Vol +, Vol - and power) and it made a sound and now it doesn't start! Before making this action i did a reset from the back side of the phone (a button next to the battery). And the other problem i have is that the power button broke and missing so i have to push it with the pen. I don't know what to do now. I think i must go to an mobile technician.

aspaitanthrwpos said:
First of all thanks for your help!!
I did that (Vol +, Vol - and power) and it made a sound and now it doesn't start! Before making this action i did a reset from the back side of the phone (a button next to the battery). And the other problem i have is that the power button broke and missing so i have to push it with the pen. I don't know what to do now. I think i must go to an mobile technician.
Click to expand...
Click to collapse
to hard reset:
1, charge it to at least 50% power and power off
2, hold vol + and vol - buttons
3, hit power button once to power on
4, release vol buttons when you see a tri-color screen
5, follow the instructions to confirm hard reset

simplistian said:
to hard reset:
1, charge it to at least 50% power and power off
2, hold vol + and vol - buttons
3, hit power button once to power on
4, release vol buttons when you see a tri-color screen
5, follow the instructions to confirm hard reset
Click to expand...
Click to collapse
The hard reset was successful. My problem is that the screen is "closed" but the phone is still power on! The screen has not light so i cannot see!! And the funny thing is that the display lights after a few seconds and when i try to touch it, it immediately fading again.. How can i solve this problem?

what exactly happened?
the success of the hard reset would show as presenting you with the initial OOBE (as mentioned above). it takes you through a welcome wizard to set up basic things, where you just have to follow the steps shown. in the end windows mobile will boot, maybe customize your device further (by automatic data setup or the installation of carrier specific apps). then there would be a reboot. and from then on, you are to set up all further settings yourself. at what point in this timeline did the problem present itself?
oh, also, for backlight settings, go to start->settings->system->power and go to the 2nd tab, there you can uncheck the automatic backlight adjust and in the 3rd tab, you can extend the time, the backlight is activated.
and if this was the issue, let me point you at the official manual again:
http://www.htc.com/www/userguide.aspx?p_id=179
and here is a link to a basic faq, which, incidently, shows the hard reset procedure as the very first point: http://www.htc.com/www/help_howtos.aspx?p_id=179
you can answer some very basic questions for yourself there.
hope it helps,
regards

As i said before the hard reset was successful. I set the "screen align", the time zone and then the screen faded and has no light but the phone was still working. That's my problem. I cannot see the screen to make the changes you say.

Why don't you try to hard reset the device once more. Maybe that will fix the problem. Anyway, I don't think that the process of hard reset was the reason of the problem anyway.
Don't panic and try once more. Nothing to loose.

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auto light sensor