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OK, so I have a Compact II with UK TMob ROM 1.12 (I think), I have not really done anything to it except install a few 3rd party programs from Handango.
I installed MY|Messages and the program did not show up in the programs menu, so I did a soft reset. When it booted up I got a strange screen that read something like:
Windows Sync:
18:07
And part of the OS loaded behind this. Pressing buttons or tapping the screen does nothing. I did another reset, it booted and then only half the OS loads, none of the today screen custom programs loaded. Still can't use any of the keys and the touch sceen is non responsive.
I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.
Any ideas about what I can do with my new brick? Soap dish?
monkeynotes said:
OK, so I have a Compact II with UK TMob ROM 1.12 (I think), I have not really done anything to it except install a few 3rd party programs from Handango.
I installed MY|Messages and the program did not show up in the programs menu, so I did a soft reset. When it booted up I got a strange screen that read something like:
Windows Sync:
18:07
And part of the OS loaded behind this. Pressing buttons or tapping the screen does nothing. I did another reset, it booted and then only half the OS loads, none of the today screen custom programs loaded. Still can't use any of the keys and the touch sceen is non responsive.
I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.
Any ideas about what I can do with my new brick? Soap dish?
Click to expand...
Click to collapse
If activesync works, try uninstalling the program that way. Also, will the phone go into bootloader mode?
Activesync can't connect, I can get it into bootloader mode but I don't really understand what to do from there, I am currently search/reading about this now. Perhaps you could explain how I should proceed from here? I should point out that when I am in bootloader mode my PC gives me the "ding dong" USB connection sound but I can't see where the device shows up.
monkeynotes said:
I tried a hard reset (power + reset button), and the phone just boots as normal, it does not go back to factory settings.
Click to expand...
Click to collapse
Hard Reset on the MDA Compact II (and I assume on all WM5 devices) is:
Hold down the camera and voice notes buttons (on the MDA Compact II it's the two buttons on the left of the phone) and then use the stylus to reset whilst holding the two buttons down. Release the reset, with the buttons held down for a count of four/five and the screen will display something about pressing "Send" to format the phone.
Press the Send button (the green phone) and all will be well ;-)
The hard reset is a bit of a bugger but once you've managed it, it's dead easy.
brykins said:
Hard Reset on the MDA Compact II (and I assume on all WM5 devices) is:
Hold down the camera and voice notes buttons (on the MDA Compact II it's the two buttons on the left of the phone) and then use the stylus to reset whilst holding the two buttons down. Release the reset, with the buttons held down for a count of four/five and the screen will display something about pressing "Send" to format the phone.
Press the Send button (the green phone) and all will be well ;-)
The hard reset is a bit of a bugger but once you've managed it, it's dead easy.
Click to expand...
Click to collapse
Thank you so much, it worked!! Even in the instruction manual supplied by TMo it said to do it the way of the old MDA Compact (power+reset). I don't know how or where you learnt about this new reset but I am glad you came along and shared your knowledge. Thank you, thank you.
monkeynotes said:
Even in the instruction manual supplied by TMo it said to do it the way of the old MDA Compact (power+reset). I don't know how or where you learnt about this new reset...
Click to expand...
Click to collapse
I had a Wizard for a couple of days and the manual of that one said to hold the camera and voice notes buttons so I thought it might work with the MDAcII.
Glad it worked out for you.
Hi, anyone know how I can reset the OMAP plus and omap.exe to run back to default I set it at 276 and now it's just loading into the window mobile screen and freezes. How to I set to factory setting or a way to get to Omap plus to reset it lower? Thank you for your time and attention.
...offcourse you didn't made it autostartup at too high frequency, did yàh? Just soft reset, search for omap.exe in windows and change...
i guess he did...and there lies the problem...i think your only solution is a hard reset.....
nextime, load spb Pocket plus software first....it has a "safe Mode" startup if the device has worked for less than a minute....
i.e. if you put a too big number, and the device freezes at startup, at the next restart it will ask you if you want to boot into safe mode...and therefore not load the omap.exe...
I stupidly did the same thing. Can you explain or link me a tutorial on how to hard reset?
I plug my usb into my pc and i get the orange light.
When I try to power on the phone it just loops.
It gets to the wm5 screen then reboots.
Please help!
nvm i figured it out....
Here is the little tutorial I found incase anyone else needs it:
"How to hard-reset your HTC Wizard
Published Tuesday, December 27, 2005 4:47 PM
I had to hard-reset (not the first time) my Qtek 9100 today (I was futzing with system stuff and I zigged when I should have zagged), so I thought I would blog about it for those searching for an option other than 'Clear Storage'.
Option 1:
Start > Settings > Clear Storage (then enter in the number it requests and tap 'YES')
Option 2:
Hold down the Comm Manager button(top left) and Voice Command button(top right) buttons while performing a soft-reset (depress the reset button using the stylus); after you depress the soft-reset button, [contintue to hold the two side buttons] hold down the navigation pad for ~4 seconds until you are prompted on screen [you can release the side buttons now]. Press the Send (Talk) button (i.e. the left telephony button) - or whichever button your system prompts you for.
FWIW, I have seen unsubstantiated claims that Option 2 is a 'more thorough' hard-reset than Option 1...
-Nino"
2f$
I have this weird phone, I should say BRICK. My phone stopped working this morning after I cleaned the screen with a piece of cloth....the phone was in standby mode, when I did this.
Here is the story so far:
I was having problems with the hardware buttons, (messaging, internet explorer, the call and hang up buttons) the ones that everyone is been having problems with; so i decided to dismantling the unit following the steps shown on a Japanese website, basically by just looking at which screws to remove. By doing this all buttons functionality come back to normal so I had I fully working phone for about 3 days.
Now, all of a sudden the phone stopped working and refuses to go pass the "loading" message on the screen.
I decided to carefully dismantling the unit again, (I am now and expert in dismantlig dopos) but the problem persist.
I have also tried a hard-reset by pressing and holding the power button, the right/left soft keys and the reset buttong located in the lower part of the phone.....and still NOTHING.....
The phone was running Windows 6.1 (the stable version)....and now I am PHONE LESS...This is just incredible.....
Any help would be much appreciated....
If you are getting a message on screen saying "loading", taht does not go away, then your problem is not hardware but software.
The thing to try here is a full Hard Reset. (not a soft reset, have you tried this?)
Mike
Is this a Full Hard reset??
I have also tried a hard-reset by pressing and holding the power button, the right/left soft keys and the reset buttong located in the lower part of the phone.....and still NOTHING.....
Hard reset:
Press and hold the Left SOFT KEY and Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. You will be presented with a menu saying 'press R to reset, X to exit', if you press R Your device will be set back to factory default settings.
http://wiki.xda-developers.com/index.php?pagename=Hermes_Resets
I have done the hard reset, however the Soft keys do not work, hence I dont get a menu saying 'press R to reset, X to exit'...so it basically continues directly to CRC's ROM loading message...just as before...and it gets stuck there......
I tried the other option,....Bootloader mode: Hold side OK and POWER buttons together and reset with stylus, and this options does work, but there is no mesagge only a screen with 4 color bands, red, green, blue and white...and nothing else.
If you don't get the message to reset yor phone then you didn't hard reset.
Oh well....thats what i suspected....now the problem is since the soft keys dont work, then I cant do a hard reset....and the more i try the battery gets and will eventually run flat, (since the phone is not recharging either) in another words my dear dopod is slowly dying.....
Well the reason it's probably not booting up and the fact the keys don't work are likely the same problem. One of the flexcable connectors is most likely not seating in fully. I'd dismantle and take great care with all of them. Make certain of the central one - the one with the tape on it.
Mike
Exactly .....but i dont really know why these phones have this problem....as I said before I did clean up the contacts about a week ago and presto...everything started working fine again, but after 24 hours the buttons started playing up again....so it is impossible that things will change in such a short time......
anyway coming back to my current problem, I tried and tried to hard-reset the unit and this time I pulled the keyboard out and pressed hard on the softkeys and after a while it did work .....so I managed to hard reset the phone.....it only had 14% left in the batterry.....lucky me!!!!.....so I went home and started carefully adding all the extra bits needed, and guess what???? right in the last update the phone, again, did lock up........Luckily now I have a degree in dismantling dopos....anyone would like to hire me???? and I am an expert in hard-resetting dopos with actitude.......
I am happy now with my resurrected doppo but I am still a bit weiry about the soft keys not working......
FINALLY ......A big thanks to you guys for your help and comments.....
Hello to all,
I have the HTC Ozone from verizon... Recently I flashed the custom Windows Mobile 6.5 Rom onto the device and attempted to install my screen reader without much success. (yes... I have no vision.)
Now, the device boots up, but is frozen at the windows mobile splash screen. I can't seem to find a way to reset the device without it loading Windows mobile completely. When I plug it into my laptop, USB is not recognized.
Does anyone know a key combination I could use to reset the Ozone (at boot)? I used to have a Q but Enter with the end key does not work anymore - and the user manuals only talk of using the "clear storage" option in system tools.
Any help is appreciated.
With all due respect-
Tomi
did u hardSPL ur device?
u gotta start there..sounds like you didnt tho. Theres another member whos in ur shoes at the moment, who himself didnt read the instructions.
yeah... I knew of hard spl, and it ran to 100%. But I guess it didn't install. in the end I had to go to verizon and they replaced the phone - however I will not be flashing another cooked rom until we get a signed stock ozone vzw rom.. Or generic.
I was told on another thread here that holding down the volume down key + send +end will put the device in reset mode, and that's true. However even that didn't help, my rom was prob gone.
-Tomi
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
hmm. there used to be a forum topic filled with stock roms (they still required hard spl) but I can't find it... Is it still up? the files were on mediafire.
Bricked by password utility
Maybe this deserves it's own thread but I may have found a way to brick an HTC Ozone by setting and removing the password.
I got the phone 4 days ago and after messing around with the installed applications and finding some of them lacking I looked at alternatives. First I installed a version of Keypass for WinMo6.1 smartphones (the beta version since the older version doesn't support smart phones) and the basic functionality seems to work fine. Then I then I tried to install Opera Mini but there appears to be no JVM on this phone so the install file was not recognized by Windows. Then I tried UCWEB and ended up uninstalling it after a few frustrating moments trying to get it to open any page other than the UCWEB home page. So I removed UCWEB and installed Skyfire. Unfortunately I didn't install the latest version and foolishly clicked on the update button when Skyfire started up. The update feature appears to be broken and it leaves you with a Skyfire that won't run and won't uninstall. After a few hours searching for solutions and trying various options I gave up and did a hard reset from the OS. This appeared to work fine and since it was late I went to bed. I should mention that all of the 3rd party apps were installed to a 2GB micro SD card and that I took the card and SIM out when I did the hard reset.
The next day when I powered up the phone I got a screen with colored bars, which I remember reading was a boot loader screen. The phone had appeared to reset properly the night before but I didn't do more than scroll through the home screen before powering it off with the end button. From the boot loader screen I had to pull the battery to shut down but when I powered it up again things seemed fine. I installed the Google maps application (highly recommended), downloaded and installed latest version of Skyfire and installed the Google search application and everything seemed to be fine. I decided that I should try out the password lock feature and set an eight character alphanumeric password with two special characters and two capital letters. I used it for the rest of the day to surf the web, send some texts and plot driving paths with Google maps. I found the password lock a bit annoying but never had a problem unlocking after the device went into standby or after I shut it down. That night I downloaded a couple of largish (150 MB or so) MP3 audiobooks from netlibrary.com but couldn't play them with the included Windows Media Player. Despite having MP3 extensions WMP wouldn't open them and clicking WMP from the start menu appeared to do nothing. Then I tried to re install Keypass and got an insufficient memory message. I deleted some photos and a short video I'd taken with the phone software and did a soft reset (power cycle) but no joy. Unable to play my MP3 files or install keypass and getting the occasional memory warning I decided a hard reset was in order but waited until the next day.
The next morning, after the phone had charged all night, I decided to remove the annoying password lock and then shut down and restarted the phone in order to verify that the problems I'd had the previous day still existed. I navigated to the Security settings and unchecked the box about password protection then powered off the phone. When it came on again it asked for a password. Annoyed, I hit the soft key under the "UNLOCK" notification and keyed in the password I thought I had just disabled and got a screen that said "Alert The password you typed is incorrect." I'd seen this a few times before since my thumbs are not optimally sized for the keyboard so I entered the password a few more times taking care to get it exactly right. It seems that my password has been removed but the requirement to enter a password has not. I tried a blank password but it won't take one it just reiterates the UNLOCK prompt. I have the password written down, it's also a variation of one I've used a lot in the past, and I'd used it successfully dozens of times the previous day so the likelihood of my having "forgotten" it is pretty low. I called Verizon and after they suggested entering a blank password I tried again and reported the failure. Their only suggestion was a visit to a Verizon store to "re flash" the phone which I assume means reload the ROM image.
I found the hard reset suggestion below and tried it. I assume the DOWN key is the bottom D-Pad key and the SEND key is the green bracket key with the microphone icon to the left of the D-Pad. I tried holding the DOWN and SEND keys and hitting the power key until the HTC logo came up and the phone buzzed briefly and I tried holding the keys down until the phone booted to the UNLOCK screen but nothing changed the boot sequence. So I guess my phone is bricked and I'm on my way to the Verizon store shortly to see what they can do. I also noticed that the phone occasionally emits beeps for no apparent reason at random times while entering the unlock password. Also, there is an Alert message behind the UNLOCK icon that says "Alert There is not enough free space to download message. Please free up some space". I wonder if in my efforts to download a few hundred megabytes of MP3 files (audio books) I managed to clog the memory and that I can't unlock the phone because there is a memory logjam of some sort. While downloading the MP3 files I did have to kill Internet Explorer from the task manager a couple of times as it seemed like the download had hung and I couldn't find the downloaded file anywhere on the storage card or in system memory. I haven't installed anything to system memory and with a 2GB card I don't think I've come anywhere close to filling it up. I had about 500 MB in files on the SD card at one point but I deleted the extra install files and some other stuff I'd downloaded. When I put the SD card in a USB reader hooked to the PC I see 378 MB of files with 1.46 GB of free space.
I'm pretty convinced that the OS is buggy (it is Windows after all) and that I need to avoid the password utility and downloading large files until I figure out what the safe combinations of activities are.
Assuming they can resurrect the phone or give me a new one I'll try to set and clear my password at the store and see if that reproduces the problem.
Meanwhile I'd be interested in any sort of hardware based hard reset procedure that works with the Ozone since holding the green SEND button and Down D-Pad key while powering up does not work in this situation. Perhaps the fact that I can't power down and I have to remove the battery to shut the thing off is a problem but I would expect a hardware reset to work no matter what the state of the software is, even if the memory system were full of garbage. I guess designers have gotten away from dedicated reset buttons but software based hard reset mechanisms seem doomed to failure of the sort I am experiencing.
I'll report back my experience at the Verizon store when I get back. I suspect they won't be able to do much other than give me a new phone since I can't get the Active Sync software to even talk to the phone in this state. Maybe they have a lower level software tool to unbrick me; we'll see.
Max L.
ookba said:
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
Click to expand...
Click to collapse
Wow.
Sorry, I got bored halfway through your discertation. However, I did note a mistake that you made.
Hard Reset: A guide for long-winded users.
Step 1: Power down the phone. If your phone is already powered down, you may skip this step. Note: Removing the battery, while technically powering down the phone, is not the correct method to make the following steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that is located on the side of the phone. Continue pressing the VOLUME DOWN button and press the SEND button. With both the VOLUME DOWN and SEND button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing the VOLUME UP button on the side of the phone will be the correct option to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
Step 5: Cuss loudly because you forgot to back up contacts, calendar, and email. (Optional: Crying like a little girl always makes things better.)
There you have it, a true hard-reset.
NOTE: The D-PAD is not Volume Control. Utilization of the D-Pad in this operation will result is user failure.
HTC Hard Reset from password lockout solved
I had managed to lock myself out of my phone by setting a password and then unchecking the password required box under the security settings and power cycling the phone when I got low memory alerts (see previous post).
I was able to hard reset my phone by removing then replacing the battery to power the phone down then holding the VOLUME DOWN button and SEND keys at the same time while pressing the power button to bring up a menu that allowed a hard reset. You can follow the menu prompts from there. If you power the phone down normally this still works but if you are locked out with a password you can't power down normally.
My lessons learned are:
1. To hard reset a password locked HTC Ozone hold VOLUME DOWN and SEND while powering up.
2. If you get a clueless Verizon rep call back later as they do have some helpful people in tech support
3. I've yet to find anyone helpful at any of the nearby stores so that avenue was a waste of time and gas.
I've written up a more detailed account of my saga that has some other useful phone numbers and resources should anyone have special problems with their HTC Ozone phones.
When I first had the password lockout I called Verizon and after after some basic efforts to trouble shoot they said go to the Verizon store for a re flash. At the Verizon store (Waldorf, MD) they said, after 15 minutes or so of waiting, that they couldn't do anything for me. Back home I called Verizon again (866-406-5154) and got someone who was much more helpful but still unable to fix things. It seems these phones are new enough that the Verizon techs don't know the tricks yet. They did provide a number (800-229-1235) for Personal Communications (http://www.pcdphones.com/formerly UT Star Com) but that number is only staffed from 8AM to 5:30PM M-F (not sure which time zone). However the voice message mentioned a hotline number (866-806-9990) which I called. This referred me back to the 800-229-1235 number for "unlock code" issues but I stayed on the line anyway and got someone who tried to help me out. At some point they mentioned holding the DOWN VOLUME button and SEND button while powering up the phone. They thought this would clear the memory but not the password setting. I tried it anyway and it worked.
While pressing both the Volume Down button and SEND button you need to hold the Power/END button in for a second or so until you see the following menu screen (the misspelled "resotre" is exactly how the menu appears):
Wiping user data/settings &
any user installed applications...
1. Press VolUp to restore
manufacturer default.
2. Press VolDown to resotre
custom configuration.
3. Press other keys to
cancel.
At this point pressing the VolUp button gets you a screen that says:
Are you sure
you want to wipe your phone?
Press Send Key to confirm,
and any other key to cancel.
Pressing the Send Key results in:
Restoring . . .
Wait for completedwhere the second line is in red
After less than a minute you should see:
Restore completed
Press Volume Down to restart
Pressing Volume Down restarts the phone.
First you see the HTC boot screen for about 40 seconds followed by the Verizon splash animation. Then the green Windows Mobile Version 6.1 boot screen comes up about for 90 seconds while the back light flashes on and off a few times. Finally, if you have a SIM card installed, a Change Mode window appears with the following message and OK above the left soft key:
SIM card detected. Your device will now
switch to Global mode.
Pressing the left soft key brings up a Press SEND to activate your phone where SEND is actually an icon of the SEND button. Pressing SEND dials *228 and displays a GEAR icon and the text Programming in progress... . . ." while voice propmpts tell you "To program your phone press 1 . . . "
Pressing "1" plays some badly encoded music along with the text "Connected:" followed by a timer and "SPL unlocked" in red below it.
After a minute or so the screen displays "Programming was successful. Please Wait. Your phone is being reset."
Then, the phone restarts and comes up at the normal home screen displaying the time and date. From here you can restore or set up your applications and data.
So if you back up your data you can even recover from a lost password or a "friend" that locks your phone. I suspect there may be a way to unlock the password without wiping the phone by getting an unlock code keyed to the phone's serial number of DEC number (found under the battery). I didn't need this service as I just got the phone and hadn't put any data on it. If you back up the data and applications with Active Sync you should be safe but I haven't played with active sync much so I can't vouch for its stability and performance.
Hope this helps others with this phone. It's really nice when it works but it seems to have a few software pitfalls as well. Feel free to move this to an HTC Ozone forum should one be set up in the near future.
Max L.
Hard Reset
hi,
i am tried to do the same but still my phone shows HTC logo screen
how i can fix the briced phone
i am in Qatar Middle east (out side of US)
help me to fix the my lovely phone
Great Guide!
Thanks for posting this! My HTC Snap has a broken screen and I wanted to hard reset before I sold it. This was the only place I could find instructions with enough detail to do it without seeing what I was doing!
Hello my friends.
Recently my girlfriend gave me her HTC TOUCH HD. I want to find a way to format the phone, so it would be like the day she bought it. I don't know many things about fixing windows phones but if someone knows the way to do this, i would be grateful (sorry for my English).
Thanks in advance.
restoring it to factory defaults is called a hard reset.
it is done by shutting down the device, then pressing vol+, vol- and power at the same time. this will take you to a white screen with blue font, giving you further instructions. in the end, it will reboot and start with the OOBE (out of the box experience), meaning, you get the oportunity to set the time, align the screen...
the important things is: this will format the entire storage partition, the contents of the my documents folder will be deleted, there will be no apps on it, all contacts, sms, emails, appointments, tasks and other pim data will be gone...
so it is greatly advised to backup personal data first, copy documents, photos... to the storage card (which is not affected by a hard reset), back up your pim data using pimbackup or sync it with outlook or ms myphone.
basic things like this are also covered in the first few pages of the manual, which, if missing, can easily be downloaded at htc.com
First of all thanks for your help!!
I did that (Vol +, Vol - and power) and it made a sound and now it doesn't start! Before making this action i did a reset from the back side of the phone (a button next to the battery). And the other problem i have is that the power button broke and missing so i have to push it with the pen. I don't know what to do now. I think i must go to an mobile technician.
aspaitanthrwpos said:
First of all thanks for your help!!
I did that (Vol +, Vol - and power) and it made a sound and now it doesn't start! Before making this action i did a reset from the back side of the phone (a button next to the battery). And the other problem i have is that the power button broke and missing so i have to push it with the pen. I don't know what to do now. I think i must go to an mobile technician.
Click to expand...
Click to collapse
to hard reset:
1, charge it to at least 50% power and power off
2, hold vol + and vol - buttons
3, hit power button once to power on
4, release vol buttons when you see a tri-color screen
5, follow the instructions to confirm hard reset
simplistian said:
to hard reset:
1, charge it to at least 50% power and power off
2, hold vol + and vol - buttons
3, hit power button once to power on
4, release vol buttons when you see a tri-color screen
5, follow the instructions to confirm hard reset
Click to expand...
Click to collapse
The hard reset was successful. My problem is that the screen is "closed" but the phone is still power on! The screen has not light so i cannot see!! And the funny thing is that the display lights after a few seconds and when i try to touch it, it immediately fading again.. How can i solve this problem?
what exactly happened?
the success of the hard reset would show as presenting you with the initial OOBE (as mentioned above). it takes you through a welcome wizard to set up basic things, where you just have to follow the steps shown. in the end windows mobile will boot, maybe customize your device further (by automatic data setup or the installation of carrier specific apps). then there would be a reboot. and from then on, you are to set up all further settings yourself. at what point in this timeline did the problem present itself?
oh, also, for backlight settings, go to start->settings->system->power and go to the 2nd tab, there you can uncheck the automatic backlight adjust and in the 3rd tab, you can extend the time, the backlight is activated.
and if this was the issue, let me point you at the official manual again:
http://www.htc.com/www/userguide.aspx?p_id=179
and here is a link to a basic faq, which, incidently, shows the hard reset procedure as the very first point: http://www.htc.com/www/help_howtos.aspx?p_id=179
you can answer some very basic questions for yourself there.
hope it helps,
regards
As i said before the hard reset was successful. I set the "screen align", the time zone and then the screen faded and has no light but the phone was still working. That's my problem. I cannot see the screen to make the changes you say.
Why don't you try to hard reset the device once more. Maybe that will fix the problem. Anyway, I don't think that the process of hard reset was the reason of the problem anyway.
Don't panic and try once more. Nothing to loose.
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auto light sensor