Database Users

XDAII Critical Crash

I have been using the new XDAII for about three weeks or so and already I have experienced over 6 times critical crashes that caused the device to not even be able to restart after reseting. Even more troubling is that even when pressing the on/off button and hard reseting, the problem still cannot be solved. The only way I got around it is by actually removing the battery and letting it sit for a few minutes, put in the battery and then performing the hard reset. Of course, then I lose all data that was previously on the device. Right now, what I do is use the xBackup program to back everything to SD card and just wait for the device to crash. Then ultimately recovering. I can get around, but this is really quite annoying.
I have written to O2 about it and they said something about a radio version 10513A0, and that if this is the version (and it is), then I need to either register (which I did and wait for some upgrade), or send it in to O2 collection point for repairs. I really don't want to send it in because then I would have nothing to use (since its both phone and PDA). I just don't see why O2 could not just simply fork over the upgrade software. Also, I have experienced twice that the device would suddenly no longer be recognized by Activesync (newest version). It would automatically connect as GUEST and nothing could be done about it. No shuting down Activesync and restarting, or rebooting computer or/and xdaII, or even removing and reinstalling Activesync could solve the problem. Again, the only solution I have is to perform the infamous full reset, wipe out the whole xdaII and then everything works again.
Anyway, all of this is really killing me here, just wondering if anyone has experienced this kind of situation and maybe have some advise.
By the way, the Bluespoon Digital seems to work fine with the XDAII although sometimes it does crash and a pairing must be done again, but definitely not like the Jabra 200 problem.

I had the same sort of problems with my first XDA-2 and as time pasee the problems got worse, So i returned it to o2 and got another one, same software and hardware versions, but this time with no real problems
John

XDA II Critical Crash
I have had the exact same problems as you experienced and was about to throw that gadget out the window... but then
Following advice received from an XDA II owner I tried the following:
I hit soft reset each time upon seeing the red text in the lower right corner 5 consecutive times. Then I waited and my XDA II came back to life effectively performing a soft reset rather than having to do a hard reset. Fascinating, let's see whether you have as much success !!!!

Thanks for the tip... I'll try it next time it happens again! However, I'm still wondering about the ROM v 1.06 and that Radio software upgrade. Thanks!

I'm also finding the XDAII needs a hard reset more often than the XDAI (although fewer soft resets). Had to do it twice last night, very annoying. Interesting tip about the soft reset at the boot screen, will give that a try next time.

O2 really should do something about it!
Ya, I totally agree. All this reseting and crashing and recovering is really not acceptable. The product features are definitely good and they did make some improvements, but this kind of quality is a definite downgrade. Even O2 admits that if your radio number is 10513A0 then you should send it in to a collection point for a software upgrade. They also insisted on registering which I did, but I just don't understand why they could not just simply post a downloadable software upgrade or ROM upgrade so that we don't have to be without a device. After all, we are talking about something that is both your PHONE and your PDA.

The ROM upgrade is definately necessary. I sent mine in and after that, no hangs whatsoever. No more hard/soft resets at all either. :lol:

if only it was so easy
I would have sent it in, but since I am traveling and don't live in HK, there is just no way to send it in. Besides, it takes about a week, which means nothing to use during the time. O2 really should be more considerate about this. If this was just a functionality upgrade or a boost in bells and whistles, waiting is reasonable. However, we are talking about crippling disfunctionality in a US$800+ device, they should atleast have the sense to post a fix to solve the problem. I heard something will be released in January, I wonder if this is confirmed. I am really sick of waiting. After all, MDA and T-Mobile supposedly already have something out. If they don't do something soon, I would really reconsider anything from O2 next time.

I have experient the same problem on my XDAII, and after 7 times hardreset during 14 days business trip in USA. I send it back to O2 and wait for the solution(already 1 week pass). And even a hardreset sometime could hardly be reached. You need to try 6-10 times. I think it should be a hardware problem because I acutrally upgrade my rom to a newer one(and not the english version), and after two days, I lost my phone function again. I have faced the same problem on my older PPC phone once(LENOVO ET180) and after I send it back to the vendor, they said the mainboard has failure, need to be replaced. After doing so, it works 6 months without a hardreset. I saw the same issue on PPCSG and PCCW.net, they all send their PDA+Phone back to the service. I think you better do it now as maybe there is no a ROM upgrade could solve the problem.
Goog luck. and if without those issues, it is really a perfect PDA+Phone. I love it. When I faced those ****, the only thing I could think is to buy another XDAII

I've the same problem
I've tried your tip to restart my Mda2 with XDA2 rom, and it works!!!!!!!!!!
Now I'm looking for a new Rom upgrade to change my radio version...
Still I think it's the solution and not to replace the radio hardware...

Cant Trust My XDA II
Well it's now Dec 2004 and I ALSO have the same problem.
I've only had my XDA II a couple of months and already I'm quickly loosing my patience with it!!
It crashes at least TWICE a week causing me major headaches.
If I was abroad and it did this I would be in severe trouble.
I brought this as a business tool and I'm afraid it is to unreliable to place
my trust in...
I have the latest ROM update installed
I can ill afford to send it in because it holds my customer base,
day to day stuff, Navigator and many other stuff I use on a daily basis.
"O2, what can you do for me?"

Topdog38uk, what software have you installed - especially any today plugins?
rgds,
Alex.

sigh... i haven't had such a problem since i bought it..... till i update the new rom from O2 uk site... now i feel like throwing to on the ground lolz. anyway i just installed WM2003 SE upgrade mysterman from the forum and 1 crash so far.... :roll:

AGH"There is no bluetooth hardware installed on this de

My phone is getting this error. Seemingly randomly.
I've had the phone for about 2 weeks now (m1000 orange uk, latest orange mms software).
First happened a couple of days after i got it. Not sure how/why it happened, but doing a hard reset didnt resolve it. In the end I reapplied the Orange software update from their site.
Worked ok for about a week and yesterday it gave me the error again! :evil:
hard reset as per suggestions on other posts on the matter but didnt do
anything. so bit the bullet and reapplied the software again.
worked ok for about an hour until the error message popped up again.
phoned orange, they didnt have any idea adviced to send back to to where i got it from. i rangg the company i bought it from and they said gotta send back for testing before they replace. trouble is, about an hour after i called them i noticed the Bluetooth light had started flashing and now i can again access bluetooth without a problem. so when they get my phone back to test, knowing my luck they wont find any problems .
any ideas on this? does it seem like a hardware fault? its confusing/frustrating the hell out of me

My o2 xda mini s is dead I think :(

Right i need some help, big style.
Had me phone now for nearly a couple of months and it's been fine. Then today it all went wrong. Firstly the phone just did'nt work no signal or anything. Tried everything to fix but nothing seemed to work. So hard reset. Now the phone boots up and goes thru setup etc.. (but no 02 option??) gets to my today screen but when I choose anything i get a msg saying did i want to run unknown program etc.. choose yes/no. I have chosen all the combinations to get it to work but the phone sometimes freezes so i have to soft reset to get going but then I'm back to square one. I've downloaded the backup o2 rom but when i run it i get an error saying it cannot create a folder??? So at the moment i can use the phone sometimes but sometimes it freezes up 9/10 i cant sync with comp.
Before you ask I only have tomtom installed and afew themes, and the xda worked fine before hand.
Any ideas please would be a great help. If not I'll be straight on the phone to o2 to get a replacement.
cheers

screen shot of the error msg i get

screen shot of the error msg i get

Right getting really annoyed now with my phone :evil:
managed to get it working again after downloading the o2 rom and re-flashing. Since i started this thread i have re-flashed rom about 3 times!!!! My phone just stops working. No network signal or anything!!! All the problems started after i install wisbar, phones never been the same since. stoped using wisbar and started pocket plus. phone worked fine until i soft reset cus it frooze. when it restarted nothingworked. I'm just about to flash again for the 4th time. Only gonna install tomtom and eten dialer and afew games thats it. I'll install in basic mode but wont delete any o2 files as normally do. If it goes again after this it's going back to o2.
cheers

Well, simply send it back for warranty repair, what's the problem? These things happen, I'm used to that... had to bring my Nokia 6600 back 2 times during warranty year... :?

does it damaged the phone if your constantly re-flashing the rom?

Sorry to keep posting but is there an anti-virus software or something cus i think there must be something on my xda cus even after flashing the phones still not 100%
cheers

Keep in mind, by the way, that flashing your rom with any ROM other than one provided to you by your provider is grounds for voiding your warranty

yeah I know i just thought that may fix whatever problem there is. I think i've just got a dud mini s. Worked fine for a month but now it's gone crazy. I think re-flashing with the o2 rom 5 times and still no joy means the phone will go back.
I'll ring o2 first thing in the morning.
cheers

Help: No service.

I have a tmobile wing and I had it for awhile but just started using it again recently but when i put my sim card in the phone and turn it on it just keeps saying Searching...
I get service for like 2 minutes then it would just go away. This would happen when I leave the sim in the phone, it would get service once in awhile, like for 2mins every 2-3 hours, but never consistently.
My sim card works perfectly on other phones and when i insert a friends sim card into the wing it still has the same problem, it keeps saying Searching... I don't think its a problem with the sim card since it works fine with other phones.
I tried soft reseting it and hard reseting it but it still seemed to have the same problem. Does anyone have any idea what the problem could be or what I can do to try and fix it?

what radio rom does your phone have and what rom are you using?
you can check your radio rom by going to settings>system>about ( i believe). If not that, then settings>system> device info.
also, if you don't know what rom you're using, it's probably the stock rom.
It might also be that the particular spot you are in is just unlucky for reception and that other phones have better reception by design.

fzzyrn said:
what radio rom does your phone have and what rom are you using?
you can check your radio rom by going to settings>system>about ( i believe). If not that, then settings>system> device info.
also, if you don't know what rom you're using, it's probably the stock rom.
It might also be that the particular spot you are in is just unlucky for reception and that other phones have better reception by design.
Click to expand...
Click to collapse
It says Radio version: 02.83.90
And i believe it is the stock rom since i never changed it or anything. and I doubt it is the area because I tried using it in several other towns.

anyone have any idea what could be wrong?

p4350
well on my p4350 over the past 2 weeks i have been receiving little signal like every 5 - 7 hours i mite get it for a bit but only for a sort time. i was wondering if it needs its radio updating?
any help?

Hi, I just want to share my story. maybe it could help you out.I had a wing for more than a year now. recently it had the same problem. it just don't have any signal at all, just keep searching. I tried what you did before. hardreset, softreset, and update the firmware. Nothing helps. since my phone is out of warranty, i can't send it to t-mobile. So i went to a local repair shop. They told me it could be hardware problem. I paid $50 to get it repair and no problem since. I don't know what they did, maybe replacing something inside. So don't just look at the software side, it could be hardware problem.

I have the exact same problem, and it's really pissing me off.

benjin89 said:
Hi, I just want to share my story. maybe it could help you out.I had a wing for more than a year now. recently it had the same problem. it just don't have any signal at all, just keep searching. I tried what you did before. hardreset, softreset, and update the firmware. Nothing helps. since my phone is out of warranty, i can't send it to t-mobile. So i went to a local repair shop. They told me it could be hardware problem. I paid $50 to get it repair and no problem since. I don't know what they did, maybe replacing something inside. So don't just look at the software side, it could be hardware problem.
Click to expand...
Click to collapse
what kind of repair shop was it?

[bug]should I return my device to htc?

Hello all !!
I have a problem with my Leo, seen several times on the forum, but with a little thing more.
so,
_it freeze up often (with battery drainage, full when i go to sleep and shut off when wake up)
_soft reset alone
_i must do many (and many) soft reset when it freeze up, because it freeze on start up.
_and when it's happened, the part below the battery is hot!!
i've test many rom, with task29 whenever and hard reset after flash, and on every 1st start up, freeze...
Do you know this problem?
thank you.
"edit"I also tried to remove the micro sd is the same thing.

nobody has the part below the battery hot?
is it the ram or processor? (or both lol)

if possible at all, just get a replacement while you still can.

I have the same problems more or less. More specifically it freezes randomly ONLY when using the internet (on GPRS, 3G, I havent tried it in wifi), and when it does it gets hot on the part under the battery (really, what part is there?).
Anyway, I send it to the service (couldn't get a replacement), and they checked it but they found no problems
Oh, and i have tried e v e r y t h i n g I could in order to find out why that happens. With SD, whithout SD, Stock Rom, Custom Rom, ,Different Radios, Nothing Installed, you name it, but the problem is there. I am not sure though if I can connect the problem to my SIM card, or the gsm network in my area (doubt it though since I was using my old TP2 flawlessly), but I do not have the knowledge to even guess if that could be the possible reason of the problem.

HTC will ask you to use the stock rom and try if you still get the problem , if so, then your phone might be a defective one. go to HTC and ask for a replacement.

flash stock spl and rom and go for htc ,if hard reset didnot solve these issues then it is a defective device

thank you,
my leo is SFR branded, so I must go through them and with SFR rom.
to get a replacement, it will be hardly.
i'll try on thursday, when i come back home.
thank you very much.

If you've had it more than 7 days (including the time it took to get to you if you ordered it from the SFR website) they won't give you a new one... They'll send it off to be repaired which can take up to 14 days. I know... I had to do it twice in the first month until they finally fixed my microphone problem...

to see after the repair.
thanks at all!

HI, after 2 repairs,i finally have my hd2 !!
1st time, software uptdate...so nothing
2nd time they changed the motherboard.
Test for 2 days before change the rom lol