Related
Hello guys, i'm new to this board.
I just wanted to tell u my Story
A few days ago, i noticed, that the flash-light for
the camera is not working properly. It was flickering
sometimes. So i called the T-Mobile yesterday. Today
a courier exchanged the mda pro device. But the
device i have now is kind of ugly... the screen seems
not to be fixed correctly - when it's rotated to "notebook-
style" i can move it easily for about 3mm to each side.
I can also lift it up on every side for 1mm. This can't be ok?!
Or was i just lucky with my first mda pro?
Well so i called t-mobile again - I'll get another Device tomorrow...
i hope it'll be better. Too bad that i can't have a new out-of-
the-box mda pro :/
and sorry for my bad english.
A jasjar I got was like that, from the UK. It felt like a refurb item not new.
Do refurbs get into the 'new' device streams? Or can it only be down to a duff one at manufacture?
Hi guys i just got my xda exec today and guesswhat my flashlight is not even switching on! lol but itsbrand new and out of the box- so im tinking about over looking this as the one they will send may be worse!?
what do you rekon?
No, get a new one. Make sure it's right before you keep it. If you pay full whack, you expect full whack.
If you use ebay, then best of luck :lol:
If it's o2, you shouldn't have a problem, but if you do PM me and let me know which store.
hi guys just spoke to o2 they cleared up that if the device is at fault they will b more then happy to exchange it for a new one worse case scenario -i just got it today so im within my 14 days il just cancel and order again, there’s a few in Birmingham city centre il pop into new st
i paid 230 for 200 cross net +500 sms i know theres deals on it for 99.99 and also o2 18 months, and on contracts the devices are dead cheap- but the 99.99 ones dont offer the tariff i wanted and the 18mnts NO WAY MAN! Lol
Im just going to flog my m2000 on ebay for 280+ to recoup my money on this.
Trapper > whatsbeen your experience generally with o2? i work for Vodafone (so no comments on there customer services loll) and with orange as long as itwasnt technical they didnt have any issues- well i think i got into more arguments with them then anyone else but that was more on the advisors attitude then anything)
Iv never used o2 before there converges pretty much the same as Vodafone so will just have to see how it goes.
I guess one thing with us users is that if we have a problem we will try to resolve it our selves first, search the net for answers and if we still can not fix it then it’s an issue out of our control-
UPDATE:
spoketo o2 online customer services they are posting me a brand new device-great! im well chuffed
Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers
Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.
Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:
Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.
Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR
I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.
Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.
here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!
Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem
UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.
replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.
About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Looks like I'll backup my stuff tonight and have a trip to the O2 shop!
Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Click to expand...
Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Do you have to revert the spl back to normal? Will they check?
hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.
ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Click to expand...
Click to collapse
Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.
It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.
u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
Dont worry. If the o2 software bothers you you can always put a stock htc rom on. See here for information.
Oh and there is no o2 branding on the case and barely any in the ROM either tbh. I have one myself. Im considering following the above guide 2moz just for the hell of it although i havent had any probs with the o2 rom so far.
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
No external branding from what I'm aware, but using goldcard / hardspl (when its out) you can flash to any standard rom and get the features back
damn you optiknerv, you beat me too it
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
[★] said:
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
Click to expand...
Click to collapse
If you got it cheap and it aint broke. Fool them!!
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What do you mean by jump through hoops, whats the problem?
Also could you send me a link to the form for unlocking? I'm thinking it might be a good idea for the future. Could I unlock now and keep my O2 PAYG card in it as normal, I could right? It would just be like using the sim card in a phone that was locked from the start
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What form is that? Havent heard of that.
branded HTC devices
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
PS: o2 costumers help each other all across Europe, don't they?!!
weichei said:
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
Click to expand...
Click to collapse
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Good choice. You can install the WiFi router separately and the total ammount of branding on the phone is the wallpaper which you can change. And the O2 doesnt seem to have half the bugs that people are complaining about.
My handset speaker doesnt crackle, all of my SMSs send with no problem, there are no spelling mistakes and all is well with the phone!
I think this is the correct link
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
basically O2 are unlocking there phones for free. Sounds like it takes a while for them to give you the unlock code. Think it told me 28 days or something. I am in no rush to have it unlocked just figured its worth doing just in case.
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Click to expand...
Click to collapse
Yeah thats one of the only problems I have with it, Its not really second hand though, its unopened, but I guess that still kinda counts as SH. Heres a question for you, is there anyway I can get new warranty on it from either O2 or HTC ?
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
MidnightDraven said:
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
Click to expand...
Click to collapse
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
[★] said:
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
Click to expand...
Click to collapse
He will be able to print his receipt in his "My o2". I can print all my upgrades etc from this screen. Although the info in minimal, its better than nothing. Also take a note of his address and print off the ebay item as proof of purchase.
Please also note, regardless that the phone is second hand you will have warranty with it. The warranty is covered on the handset regardless who owns it. fact.
Mines an upgrade and the only bit of paper work i have for it is a single piece of paper confirming the order that came with the handset. Pretty much just has my name, the phones name and a return sticker on it. So i don't imagine he will have anything that will help you use the warranty.
It needs to be your proof of purchase.
Otherwise there's no proof it belongs to you.
In the end Ive decided Im going to cancel the one on Ebay and buy a brand new one from expansys, it may be a little more, but at least its got warranty, I can return the product If I need too and its not unlocked.
I just hope the guy on ebay doesn't get too angry at me