I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).
This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)
Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.
Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.
I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)
I hadn't at any point played with the ROM.
What should I try next?
And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new
Thanks in advance.
-Steve
RE
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Re: RE
FOSA said:
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Click to expand...
Click to collapse
Unfortunately, no such luck
I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.
Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?
-Steve
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Jorgee said:
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Click to expand...
Click to collapse
Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)
I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.
Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!
-Steve
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
thefixer said:
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
Click to expand...
Click to collapse
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Jorgee said:
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Click to expand...
Click to collapse
Jorgee,
I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.
Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?
Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?
Regards
Steve
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Jorgee said:
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Click to expand...
Click to collapse
Hi Jorgee,
I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.
I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.
One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).
-Steve
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Jorgee said:
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Click to expand...
Click to collapse
Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!
-Steve
OK, here's what happened when I tried to update with the same Qtek firmware:
Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.
Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:
"Error 113: Extended ROM Update Error"
The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.
-Steve
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Jorgee said:
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Click to expand...
Click to collapse
No luck.
I've also tried re-flashing a second time, but this time I watched it to see what happens
As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.
I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?
I'm also wondering whether to have a go at flashing the ROM in one of the other ways?
-Steve
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Jorgee said:
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Click to expand...
Click to collapse
Thanks Jorgee. Still no real success, but I think I might be getting closer.
I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).
I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)
radio_.nbf always seems to flash ok
ms_.nbf always fails right at the start, and nothing appears on the phone's screen
nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.
Soft or hard reboots still result in us just ending up 'hung' at the boot screen.
Once again, thanks for your help so far. However, I am beginning to give up hope!
-Steve
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
truongia said:
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
Click to expand...
Click to collapse
I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!
One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.
Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)
-Steve
Just tried to upgrade my S200 with a 9100 ROM ver 2.8.7.1 WWE (by mistake of course) and I can't turn it on anymore. Somehow it didn't even warn about wrong ROM.
Tried to hardreset it but no luck. When I keep the camera button it goes to RGB only when connected to the charger.
When connected to PC, the red and blue leds keep flashing and my PC gives Error 260 when I try to revert back to the S200 RUU.
Does anyone know how to bring it back to life? Is there a way to boot it from SD card?
-
I-mate Jam
Qtek 9100
Qtek S200
Don't panic!
I did the same thing some time ago!
What you need to do is make sure that the battery is fully charged. (The flashing of the screen can be a result of the flat battery.) Unfortunately, it is not possible to charge the battery when the wrong ROM is installed, as the ROM obviously tells the Prophet how to charge.
Let's assume you have an okay battery.
1) Start the Prophet in Boot mode. This is done by pressing and holding the Camera button and then pressing the soft-reset button. Keep holding for about 7 seconds, and the coloured bands should appear.
2) Connect to PC using the UDB cable.
3) Run the correct ROM upgrade. You do not need to be paired with ActiveSync, as the update programs are intelligent.
4) If the update does not work (and it fails at 95%), then try again. If it still fails, try again and do a soft-reset mid-way through. This will kill the ROM upgrade and you should then be able to do it fine after that.
The really important thing is that the battery is charged before you do this. Unless anyone makes a USB cable that can charge AND connect to PC, then a fully charged battery is a must.
Let me know if this helped.
Check this Out
one more step need to be performed which by not ticking off the ALLOW USB CONNECTIONS in the connection settings of the file of the activesync. After configuring it, it would absolutely carry out thy upgrading of ROM for thy Prophet which is in Bootloader mode. Good Luck!
Check this Out
one more step need to be performed which by not ticking off the ALLOW USB CONNECTIONS in the connection settings of the file of the activesync. After configuring it, it would absolutely carry out thy upgrading of ROM for thy Prophet which is in Bootloader mode. Good Luck!
Re: Boot from SD?
zealerc said:
one more step need to be performed which by not ticking off the ALLOW USB CONNECTIONS in the connection settings of the file of the activesync. After configuring it, it would absolutely carry out thy upgrading of ROM for thy Prophet which is in Bootloader mode. Good Luck!
Click to expand...
Click to collapse
I am a bit confused, does that mean that ALLOW USB CONNECTIONS has to be chacked or unchecked?
I did the same exact mistake. Now, my baterry is fully chaged (which I can check on another phone) but when I put it in S200 it shows that the battery has 0%. Conseqeuntly, when i unplug the power cord the phone dies. I have no way of running the new ROM on it. I tried running a bootable SD but it only installed part of the software. i read on this forum that such a thing happens and that one would need to run a full version ROM from a computer. So, how do I do it??? I am almost giving up all hope of ever making this phone work
Does anyone have a file to boot from SD and is it possible to run a full ROM from SD. Please help!
hi , I have a htc typhoon (amadeus) based qtek 8100 phone , by mistake I upgraded bootloader to a htc wizard bootloader rom ( IPL/SPL 1.01 ).Now the phone isn't opening turning on or powering up.When connecting to usb nothing happens.Sometimes, it blinks all of the keyboard lights (maybe sometimes that I play with key combinations). How can I repair and put the right bootloader into phone again ?
Note1: I am pressing cam button and connect usb cable nothing happens.
Note2: I can't access to the bootloader screen[/quote]
I and several others have already replied to you on this and several other forums. You need a service centre to flash the phone using JTAG points directly on the curcuitboard.
Asking over and over isn't going to change the fact that with a screwed bootloader you need to flash using JTAG. Do you think the more times you ask somehow it will be different?... :roll:
Richard
No other way ?
May anyone have JTAG schematik for Qtek 8100 ?
sorry wrong thread
hello all,
i'm a newscommer on this forum,i've trust in upgrade my phone with aku3
i correctly followed the topic , install step 1 (forG3) and step 2
my device worked fine after the first install (qteck 2.15 fr ->2.2 from step1)
i've synchronize my phone, and run the second part, installing without problems, reboot > freeze on the boot screen htc
no way to synchronize again. my phone is reconized by mtty (1.51 and 1.50) but i don't know how to use it
ipl 2.09
spl 2.20.0000
gsm 02.47.21
os 3.0.0.0
i've tried all the night to find a solution on all forum i knew, i drive me to this one, i think it could help me best ( you'r pro dudes )
but i'm allways stick. i've call htc division hotline (i'm from france) , they said i have to send back my phone ( but he's now out of waranty, cause it's not a legal rom i've installed, so i have to paid, and i've allready too much invest on my device)
plz said me there is still a hope!
did try upload another rom from bootloader ?
did try upload another rom from bootloader ?
but first try a hard-reset
i don't know how to load a rom from bootloader (i allready have made soft and hard reset
no one could help me ?
1. dowenload this latest Qtek official rom from here: ftp://xda:[email protected]_220734_2207114_024721_QtekWWE_Ship.exe
2. enter your S200 into bootloader mode by pressing power +camera + reset, let go of the reset, but keep holding power + camera until the three colur screen will show up (that is bootloader mode).
3. connect the S200 to your pc (make sure your battery is fully charged)
4. run the Qtek official rom.
5. good luck!
i've tried those kind of upgrade several time, but without possibility of establishing an active sync connexion, it's impossible to launch the rom install...
does samebody knew if it's possible to make a rom dump with an emulator and copy it on a sd card for autoinstall backup in bootloader mode ?
while in bootloader you don't need to establish any activesync connection. just plug the usb cable, then if appears "usb" on phone you are good to go.
install the original DOPOD rom from the ftp.
this rom don't work, it give me the message
error 294 invalid vendor id
it's now working ! great !
i've juste install again the step one of jester's aku3.3 (so, i'm on a 2.20 os, i think i'll keep it for a while )
thank you verry much
pti_nourson said:
it's now working ! great !
i've juste install again the step one of jester's aku3.3 (so, i'm on a 2.20 os, i think i'll keep it for a while )
thank you verry much
Click to expand...
Click to collapse
So you can now change your signature again, right
hey guys, over the past few days ive had battery problems with my iMate JAMin, i got a new battery, insert it, and power on my device, now, rather than loading up the iMate image, it goes to the tri-color boot screen, i've tried a Soft and Hard reset, no luck , any one willing to try and help solve this problem, please email or PM: [email protected]
Will installing a new rom fix this problem?
Aidenkidd.
From the wiki:
wiki said:
If during an upgrade your Prophet fails to start properly or can only enter bootloader follow this:
Recovery
Download and install the latest version of ActiveSync (Google for it)
Download and unzip an AKU2.2 (No Vendor) ROM for the Prophet-any AKU 2.2 will do-from
here (any part one) or
here
Within ActiveSync DISABLE connect through USB (Tools->Connection Settings->Uncheck Allow Connect through USB)
Put the Prophet into bootloader mode (hold the camera button and insert the stylus into the larger hole next to the power socket)
Plug the Prophet in via USB
Run the RUU specific to your device (G3 or G4) from the AKU2.2 folder
Disconnect the Prophet, and then re-enable the connect through USB.
Your Prophet should now work!
Click to expand...
Click to collapse
I wrote it any way, but since no one reads it I may as well post it here.