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Hi,
My 1st MDA Pro crashed a lot, so T-Mob replaced it as it was reported within the 28 day period.
The 2nd MDA had the big metal cover bit sticking out, so it scratched me when I used it. T-Mob replaced it.
The 3rd MDA had a knackered hinge, and made big creaky-click sound on opening, so T-Mob replaced it.
The 4th MDA has a blown pixel in the camera, otherwise great, and I am sure the cycle will continue.
I am wondering if it is:
1. Quality control is not good enough in HTC
2. MDA Pro's are not QC'd well
3. The couriers use them as footballs
Anyone else had big problems like this?
Joe
My first MDA Pro was faulty as well. In my case the "a" key when depressed didn't always show - faulty hardware issue.
I went back to the shop who replaced it with a brand new one still boxed and sealed and I have had no problems since. Be careful with refurbs that is my advice.
J
they told me specifically that they didn't send out refurbs.
i couldn't see any evidence of previous activity on them, but now i got an xda exec, and have copied my t-mob ext rom over to it.
i did the jan 06 99 pound offer on data 5, making total outlay 210 quid.
i will get a vario from t-mob since they don't want to give me a decent mda pro and perhaps flog one of them.
joebongo said:
they told me specifically that they didn't send out refurbs.
Click to expand...
Click to collapse
:roll: They certainly send out "refurbs" cos I've had some...
External speaker (back of screen earpiece) stopped working. Sent phone back to t-mobile. After 2 weeks I got my phone back apparently repaired and tested... was it hell! Still had same fault!
Send phone back again. Another 2 weeks pass and I get a "new" phone (it had a different IMEI so I presume it was a replacement)... guess what? Same bloody fault!
They then try and tell me that I have to send the phone back for repair again! I politely point out that they've had 2 chances with no effect and in the end they relent and say they'll send out a "new" phone and take my current one away... presumably someone's gonna get landed with it after they "fix" it!
The "new" phone came without any packing and although it worked I was far from impressed by the fact that the hinge was really loose, it was scratched, and it had a 2 inch long crack next to the screen! FFS....
After another few phone calls they swapped the knackered phone for a sealed boxed replacement. So far this one's fine...
in fairness, all my t-mob replacements were fully boxed and sealed.
didn't make them good devices tho; each has been dodgy.
im comparison, the 1st xda exec is fine and i like the blue backlight. i also like the price ;-)
im gonna get a vario from t-mob or something as they are not capable of sending me a decent mda pro. if they insist on the replacement cycle more i will ebay it boxed up and sealed.
After searching the internets and this forum with no success, I have finally found out how to order replacement parts and where to send my wizard in for service!
Replacement parts from HTC direct: 888-482-8725
Service from HTC: 888-356-2375 (They answer as Tmobile customer care, but are actually a division of HTC).
I got in a very violent car wreck last week and my wizard was found 30 feet away, scratched up (with a screen protector), with no battery or back cover. I ordered a replacement battery and cover with shipping for $40 that arrived the next day (I'm in Dallas and they're in Houston)! My wizard still works fine and I can send it in to HTC for them to put a new case for $80. They wouldn't promise me, but the rep said he'd try to get me a 8125 case instead of the MDA case (keeping fingers crossed)!
I would love a new case for my xda mini s, any brand would do. Come to think of it i would like a new front cover for the screen too (maybe just the digitizer) as it has a few feint marks.
If anyone has a contact in the uk that can get any parts please let me know. I'm happy to do the job myself.
Do you know if it's possible to purchase the casing without them instaling it? I have the service manual, and I'm pretty confident in doing the case switch myself. I currently have an MDA, but i find the keyboard on the 8125 to be nicer. Just my opinion.
vibe said:
Do you know if it's possible to purchase the casing without them instaling it? I have the service manual, and I'm pretty confident in doing the case switch myself. I currently have an MDA, but i find the keyboard on the 8125 to be nicer. Just my opinion.
Click to expand...
Click to collapse
I asked them that and they said no. I would have done it myself as well.
If this works, you just made my day. I'm gonna call them up a little later.
http://forum.xda-developers.com/viewtopic.php?t=49235
Just want to update on that contact numbers
Replacement parts from HTC direct: 713-2196125
Service from HTC: 888-356-2375 (Tmobile)
Service from HTC: 888-354-2375 (Cingular)
As of today the first number no longer works.
Does anyone have the current phone # for HTC parts? I am looking for a G1 touch panel - just the glass. Thanks!
I'm in the same boat as InksterOne. I need to replace the glass panel on my G1. Not the whole LCD assembly, just the glass. I need a place to order HTC replacement parts.
http://www.mobile-phone-lcd.com/
That place was awesome for LCD and touch-panel purchases, I got my G1 touchpanel (the glass piece) from HK in 3 days, and it was a genuine replacement part as well. I'm still looking for a place that sells the other parts... >_<
gsensor is not working
my gsensor is not working on my touch diamond. could you pls help
Can you share with me the email ?
Hi.
I need an HTC parts supplier, and your finding would make my day.
As I live overseas, and sometimes is hard to find a solution by phone when you can´t spend hours in the phone, I wonder if you have a name and an email which I can use to ask for Rhodium parts over there?
Thanks in advance.
David.-
xenos said:
After searching the internets and this forum with no success, I have finally found out how to order replacement parts and where to send my wizard in for service!
Replacement parts from HTC direct: 888-482-8725
Service from HTC: 888-356-2375 (They answer as Tmobile customer care, but are actually a division of HTC).
I got in a very violent car wreck last week and my wizard was found 30 feet away, scratched up (with a screen protector), with no battery or back cover. I ordered a replacement battery and cover with shipping for $40 that arrived the next day (I'm in Dallas and they're in Houston)! My wizard still works fine and I can send it in to HTC for them to put a new case for $80. They wouldn't promise me, but the rep said he'd try to get me a 8125 case instead of the MDA case (keeping fingers crossed)!
Click to expand...
Click to collapse
anyone have an update on htc parts supplier? i need a hero speaker replacement!
I've used RepairsUniverse.com last few times I've cracked one of my screens. Last time was last month on my brand new HTC Droid Incredible. They had both the LCD and the glass screen replacements (i just needed the glass) and they had all the other models also. They always ship fast, and both times i've been very happy.
HTC parts can be found here - Repairsuniverse.com/htc-replacement-parts.html
autoprime said:
anyone have an update on htc parts supplier? i need a hero speaker replacement!
Click to expand...
Click to collapse
If anyone is interested, this is one for France:
CIRMA Electronics
ZI de la Lande
10 à 14 Chemin de Barateau
CS 200
33451 SAINT-LOUBES Cedex
France
+33892700022
[email protected]
Online tracking: http://www.cirma.com/pages/sav.php
Cheers.
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
many many people have this problem. I myself had it 2 months ago. I was always very careful with my device, but some day I took it out of my pocket and the screen was broken.
I had to pay to T-mobile NL in order to receive a new one, 130 euro, and was forced to extend my contract with another year.
Good luck!
a
Hi
Search as there are various posts about o2 and their replacement under warranty. Here's one thread I contributed to for starters
Broken screen
:wink:
I too had it happen to mine. The screen is too flexible and all it takes is sitting down wrong with it in your front pocket. Mine was even in a Piel frama leather reinforced case. Nice case but doesnt really do much to protect the unit.
I had mine repaired by pocketpctechs for $259.
I have since gotten the aluminum case and had no prblems since. I have even dropped my MDA on concrete and the road about 3 times with no effects tahnks to the aluminum case.
MattyPW said:
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
Click to expand...
Click to collapse
Do you get the option to purchase insurance for the phone in the UK through your carrier? I pay an additional $6 to t-mobile but it covers accidental damage etc...
Hi,
many people have this problem. Seems more and more like a production problem
good luck
a
I bought the phone off eBay, as my contract is on Orange and i was bored of my last handset! As such i cant get the insurance to get me a new phone!
Im currently trying to get in touch with the person i got the phone from on eBay to send me down a receipt in the chance of getting an O2 shop to send it away for me!
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
I dont know what to do with mine! I've gone back to my old phone now (Orange C600), i'm thinking just get the XDA fixed when i have the cash, as it is a cracking PDA. Besides, im going to loose LOADS of money on it if i sell it as it is
Will give the games developers some time to make some decent games for WM5 i suppose :lol:
mine cracked just few days ago.
rang O2 today and they are sending a replacement which will arrive tomorrow. £5 a month for insurance... cant be bad
Anyone know where i can get another battery door? my kaiser fell and has picked up a bunch of huge knicks on the back. lmk thanks
anyone? my battey door is actually now broken from one side and it wont close (sadly its practically half opened from the back heh)
I would like to know where to get one too. I have some modification ideas and I need a couple to experiment on.
just called customer service you can order directly from htc only the price are crazy...
I hate the rubberized cover
I wish OEMs start making non-rubberized replacement covers. If we cried out loud that Black Trinity's Batt Cover is a fingerprints trap, Kaiser's original cover is a dirt trap and every new casual touch adds to it's sorry look.
The only solution I found yet is BodyGuardz rear transparent part..
BTW rubberized does not and should not mean doing it poorly. My IBM Thinkpad cover follows the same concept, but is much tougher to both touch and scratch..
Any ideas ?
=====
Saar
I just called HTC America to see if I could get a spare back cover for my TyTN II. Well, they don't carry that part because "it's not a US model". OK, I then ask for a back cover for the Tilt and she responds "We don't carry parts for OEM branded HTC devices". So I replied, "Great, why do you exist?" She replied "we carry very few parts". What a great company. So it's off to AT&T? I'm not thinking I'll get much love there...
So, I am now very interested in finding a source for the back cover that will ship to the USA.
hopefully the folks at www.cnn.cn will have them in the next couple of months. i purchased replacement casing for my Trinity and my Q from them in the past..
yeah, ive already called ATT, they dont have any extra parts for the tilt yet. i figured HTC would want atleast $45 - 50 for the piece ahh. im going to call them up today. thanks anyways guys
cortezzi said:
hopefully the folks at www.cnn.cn will have them in the next couple of months. i purchased replacement casing for my Trinity and my Q from them in the past..
Click to expand...
Click to collapse
yeh
cnn has the largest range of spare part, and is one of the most reliable online stores, just send them an email, and they will try to get the items in as quick as possible.
kms
ACMilan07 said:
anyone? my battey door is actually now broken from one side and it wont close (sadly its practically half opened from the back heh)
Click to expand...
Click to collapse
Go to any service center and order the door they should have this part.I ordered in Romania and in 3 day they bring the piece ( original part OEM ) and cost 20 USD with VAT (TVA,tax).Not cheep but original part .
So any new regarding this? I'd be interested to know! And there are other threads showing how to "dismantle" the kaiser, we could do some Tutorial on how to proceed
It may be worth waiting for the mega capacity batteries that are too big to fit in the usual battery space. They usually come with a new extended cover.
That way you could kill two birds with one stone - better battery capacity and a free replacement battery cover.
im looking for one too, but a cover for the tilt with no camera.
If i could get my hands on a battery cover with no camera hole, i would do a dismanteling tutorial.
Found one "special order"
My phone fell and the little plastic cover on top of the camera broke. Tried to fix it but doesn't look nice. I just found a back door (special order), hopefully it will arrive in like 2 weeks not 2 months.
mobileplanet.com look for htc kaiser or tytn ii battery cover
FrenchJo said:
My phone fell and the little plastic cover on top of the camera broke. Tried to fix it but doesn't look nice. I just found a back door (special order), hopefully it will arrive in like 2 weeks not 2 months.
mobileplanet.com look for htc kaiser or tytn ii battery cover
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Click to collapse
Thanks, it's here $24.95 special order.
http://www.mobileplanet.com/p.aspx?i=160191
The picture is wrong but the description is correct.
Did it take two months to arrive? I saw it on Mobile Planet, but the expected ship date is January 26.
Finally!!
I think finally found it!!! the price $54.95 US.
http://www.cellulardr.com/proddetail.php?prod=HTC8925BattDoor&review=add
Did you all ready recieved, the part? does it match?
tks
RemE said:
Thanks, it's here $24.95 special order.
http://www.mobileplanet.com/p.aspx?i=160191
The picture is wrong but the description is correct.
Click to expand...
Click to collapse
***********************************************
Did you received the part? it match?
tks
Have you ever had/got an Xperia that has had a crack in it?
Just to see how many people have suffered from a crack at one point in their X1 History, Have you ever had/have a X1 with a crack?
Unlike the last thread this is if you have ever had a crack not if you have a crack at the moment just so we can see the how many people have suffered from cacking.
Also unlike the last one which was posted in december i am sure lots more people will have started to maybe get the crack
I have my X1 since january: no cracks, no keyboard issue
December 2008 here. No cracks, no issues, no sending for repair, no hardware problems whatsoever.
Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.
rambalu80 said:
Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.
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Click to collapse
Dam man thats unlucky did they tell u they wre waiting on spare parts?? 1 Month is really not on though thats ridiclious
Had two cracks, one on the side by the battery to the screen and another from the camera to the power button.. called up o2 and they sent me a new one that arrived the next day so i had two xperia's for a brief period of time. then just posted the old one to them free of charge.
Crack near volume control
My first one is from January and I had a crack near the volume control. Is off to repair/replace right now.
My second one is without any cracks/issues.
Viper
rambalu80 said:
Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.
Click to expand...
Click to collapse
Got mine back earlier this week. They replaced the sidewall, and it is the new "improved" design. Hopefully you'll get yours back soon.
received a crack, actually its a piece of the chrome close to the camera button that fell off this morning...i am selling it, so i cant be bothered...may switch to what i never wanted TP2
Cracked case...sent it in....repaired....recieved phone....cracked again!
Will never buy another xperia! Sony Ericsson South Africa refused to replace the phone after first crack...but replaced the cracked housing...and IT CRACKED AGAIN!
5 !
Had 5 or 6 over the period SE sold the X1. Now I have 09W23 and SE changed the inside frame. Anybody with a date later then that with a crack?
comeradealexi said:
Dam man thats unlucky did they tell u they wre waiting on spare parts?? 1 Month is really not on though thats ridiclious
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Click to collapse
Well, mine is on its way. I was told it would ship back to me UPS Second Day Air but for whatever reason, they decided to make me wait longer by shipping out UPS 3 Day Select on Wednesday which means, my phone is on a UPS truck from Houston to Lake Jackson which is about 55 miles, but UPS needs approximately 72 hours (between Friday and Monday) to cover the distance.
Initially I was told they were waiting on parts. Then the repair center told me they were waiting on a replacement phone and after requesting it twice in about 10 days, Sony Ericsson wasn't delivering it to them. Finally, after a bunch of BS from the cs reps and cs supervisors and cs managers at SE, they shipped my phone on Aug 06, at least that is what I'm being forced to believe, considering I haven't seen my phone since I sent it out for repair on July 02, 2009.
march and april 2009 NO CRACKS !
wazaaappp said:
march and april 2009 NO CRACKS !
Click to expand...
Click to collapse
When I responded to the other polls, I said no cracks until I realized 6 months later that I should have said "No Cracks YET".
Anyway, good luck with both your phones.
I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.
markoc84 said:
I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.
Click to expand...
Click to collapse
that sounds identical to what i had, i had three in total. the batt cover would not stay clipped on.
Vodafone dont send you a replacement, you need to send it off for repair and the same phone comes back with a new case. contact SE support the number is on that little black card you get with the X1, they will tell you where to send it.
markoc84 said:
I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.
Click to expand...
Click to collapse
I had my phone for about 6 months when I saw a little crack appear on the exact same spot as yours, where the cover attaches. After over 5 weeks since I shipped my phone out for repair, it is scheduled to be delivered today.
I guess you should do what Jasand suggests. Contact SE and when you send your phone in, make sure you somehow indicate where the crack is, because sometimes those cracks are easy to miss and SE would just send your phone back.
had to handsets both cracked in the same places (under battery cover on the top left and near stylus port).
on third handset now with new frame so we wait.
ps. my last handset lasted about 6 months till i got a crack, so just because u have had the handset a while does not mean u wont have a crack.
ps2. better to crack whilst in warranty than after (£50+ charge to have it fixed in the uk).
Ganondolf said:
ps. my last handset lasted about 6 months till i got a crack, so just because u have had the handset a while does not mean u wont have a crack.
ps2. better to crack whilst in warranty than after (£50+ charge to have it fixed in the uk).
Click to expand...
Click to collapse
+1. I was told that replacement phones will have warranty up to 1 year from the manufacturer date code.
Jasand said:
that sounds identical to what i had, i had three in total. the batt cover would not stay clipped on.
Vodafone dont send you a replacement, you need to send it off for repair and the same phone comes back with a new case. contact SE support the number is on that little black card you get with the X1, they will tell you where to send it.
Click to expand...
Click to collapse
Thanks for the advice, I will def contact SE directly, just a shame i'm going to be without a phone for a month or maybe more :-( or do they send you a replacement while your one is away, this is used for work so i need a phone,