Database Users

Contact Details for HTC/Repair

I have dropped my XDA exec (very lightly) and the damn screen has broke. I am surprised at how delicate the damn thing is, when i had my XDA2s i threw that about and nothing!!
The part that is damaged is the LCD section
Anybody got any numbers for repair centres? I have rang o2 but they want £185.00 on 01603269927

Try HTC, but I remeber it being cheaper to buy a C500 (sim free) than get it repaired!
http://www.htceurope.com/

I tried to get my Exec repaired by HTC Europe. Sent it to them as well. They sent it back saying they could not as it was different from the Orange and T-Mo versions.
See this http://forum.xda-developers.com/viewtopic.php?t=38822

How about SBE? They do Jasjar repairs, not sure about other models though.
SBE 0871 2000 995

Thanks so far. it costs £379 for a new XDA exec from o2, im going to give ema call and see what the other comapnies say.
i have noticed that there is a BIG void in PDA repairs, maybe a new business venture

My screen cracked also when dropped from only 18 inches onto a soft linolium floor. I couldn't believe it. I have never seen a screen that was so fragile.
I bought a junk JASJAR from Ebay and swapped screens myself. I am a pretty good technican. It works fine now.
I have a broken JASJAR for sale for $200 US. It has a broken screen and a bad motherboard. Everything looks physically good though.

I cracked my wizard two weeks ago or something like that, i have had alot of pda phones but haven't cracked a display yet on them and they have been with me on alot of wierd partys.... So said that you can't use warranty on that, we should do something about this
If i crack my Qtek 9000 im gonna start crying

This is scary. I'm thinking maybe I should superglue mine to my hand. I've grown pretty attached to it anyway. :wink:

HTC Europe 0871 223 0217- all you get is a damn answering machine - crap
SBE 0871 2000 995 - they said that they do not touch o2 PDAs for some odd reason!!
any suggestions or will i have to fork out £185.00 HELP!!!
I have know some other people who have had the PDA screens damaged on exec, i dropped my old XDA2s on the road at least 3 times, no screen damage, and i drop the damn EXEC on my CAR HANDBRAKE - lightly, and the screen damages
:roll:

luck of the draw
i think it is just luck whether you get a good one or not. when I bought mine the screen broke after one day. it cracked round the corners when i turned the screen. i knew how dodgy the hinges and lcds were as well so i was being extra gentle with it as well. since having it replaced the new one has taken a bit of a beating and is still ok. touch wood. i think my hinge will go though, or at least something other than the screen just to rub it in.

where did u get yours fixed from? and how much?

Ahh sack it, paid £265.00 for a new xda mini S

I cracked my screen!! :-((

HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico

What a bummer!
HTC europe and usa are selling parts give them a call and see if any joy
see here http://forum.xda-developers.com/viewtopic.php?t=49361
and here http://www.htceurope.com/uk/

Ouch! I'd be kicking myself if that happened to me!
Hope it won't cost too much get it repaired
PS. Doesn't your Olympus C150/D390 have an upclose (or "Flower") mode? You'll be able to get clearer shots if you select it.

Got it repaired!!!!!!!For "only" 70 pounds... I went to a shop in South Wimbledon and they made it on the spot for me. As a matter of fact they changed my LCD too (they tried to put just the display but apparently there was a "ribbon color" problem). Nevertheless, I got my UNbroken LCD back as well, so now I'll try to sell it and make a bit of money (7o quids for a piece of glass is a bit toomuch, uh?).
Considering that after HOURS of research I had found nothing better than a 169 euro full repair (LCD+glasstop) -in Germany...- I reckon the £70 was not a rip off anyway. I missed a beat when I saw that crack yesterday, and I swore to myself I'd get my baby back in action...with less than 100 pounds. Mission accomplished ;-)
If any of you guys (AND I DO HOPE YOU DON'T) breaks JUST the LCD (but not the glasstop), let me know and we can work out a nice price for both you and me (I have a spare LCD now...And if you read till here you might be in need of one!).
my e-mail [email protected]
p.s. Thanx to the forum I found answers to ALL my queries...but how comes NOBODY before me broke his glasstop?!?Am I the only silly one who made it?? ;-(
ciao guys and thanx for your help anyway (btw: htc europe was USELESS and no, I have no little flower on my girlfreind's sad OLYMPUS camera!)

cracking and hacking are forbidden here in this site, so please dont crack your screen again
70 pounds are really tooooooooo much for a broken peice of glass, but what else can you do? you have to buy it!!! any way, congratulations you have solved the issue finally.

hotvico said:
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
Click to expand...
Click to collapse
Sorry for your sceen!
Were did you find you "emule" skin?
Thanks
Seb.

I took my phone back to O2, I had no insurance, so i was expecting to have to pay to get it repaired (the girl behind the counter looked at me like i was insane to try and get it fixed "It'll be sooo expensive").
However when I went to pick it up a few days later, they gave me a new one, with new battery, earphones, stylus etc... for free!
The receipt simply said "unrepairable".

You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Thats how our companies deal with us!!!
Thank god, you live in europe!!!

mohgdeisat said:
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Click to expand...
Click to collapse
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).

Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Click to expand...
Click to collapse
You are completely right, but do you know why did they do that with you? because you are not arabic guy, you are american. Lets be fair, the service in Saudi arabia is a bit better than the service in jordan, but when an arabic company deals with an arabic customer that cracked his screen, they will crack his head and kick him out of the company office.
Ofcourse, our companies are not as bad as I describe, but it will never happen that you crack your screen and they simply give you a new phone with a new battery, because they feel that they will look stupid.
Thats how our companies deal with us!!!

Hey guys...
Now that my problem is sorted out I am putting the LCD on e-bay.
If u r reading this thread I believe you might want to get your hands on it so here it is:
http://computers.search.ebay.co.uk/...ZQQsargnZQ2d1QQsaslcZ3QQsbrftogZ1QQsofocusZbs
Hope to help you while you help me!
ciao
Vico

where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???

where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???

Re: where can I buy a screen for the Cingular 8125????
dewberrie said:
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Click to expand...
Click to collapse
I presume we are the $169 site that you found. You can also order just the part and receive a 10% discount on the part. There is no warranty when purchasing the part only though. Simply put "part only - 10% no warranty" in the special instructions field of the order.

where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???

Trinity with dead screen

I have a Trinity with a "dead" screen. Well, not quite dead, in a special angel I can se contures of the screen, and that it reacts to buttons. the phone itself is not dead, it recieves calls, and I can speak with the caller.
Service shop claims water/moist damage, and wouldnt even bother to repair it.
Is it worth trying to replace the screen?
Other suggestions?
HPN

If you are savvy enough, you can try buy a spare part and install it yourself. Should be well below 100 bucks.

ww2250 said:
If you are savvy enough, you can try buy a spare part and install it yourself. Should be well below 100 bucks.
Click to expand...
Click to collapse
I just replaced the screen myself, and it works perfect.
Nokia N95 or SE P1i? Tried both in this period. No thanks.

I did replace my broken screen too : really easy to do and very cheap too. I paid ~20$ for the replacement screen and got it approx. 1 week after ordering it online !

Could you tell us where did you buy it from? Just in case...

First of all, I followed the doc in this thread http://forum.xda-developers.com/showthread.php?t=311463 to dissassemble the Trinity.
I bought my spare parts from Cellular Nationwide Network (http://cnn.cn/) : cheap and very quick delivery directly from Hong Kong.
Good day to everyone

20 bucks is really a big big bargain. The cnn site actually says $47.99.
http://cnn.cn/shop/3600dopod-d810-screen-p-1734.html
You must have special relationship with them

Oups, my mistake : yes it's 48$... but still cheap regarding a machine sent back to HTC for repair, I think...

HTC Kaiser Battery Door

Anyone know where i can get another battery door? my kaiser fell and has picked up a bunch of huge knicks on the back. lmk thanks

anyone? my battey door is actually now broken from one side and it wont close (sadly its practically half opened from the back heh)

I would like to know where to get one too. I have some modification ideas and I need a couple to experiment on.

just called customer service you can order directly from htc only the price are crazy...

I hate the rubberized cover
I wish OEMs start making non-rubberized replacement covers. If we cried out loud that Black Trinity's Batt Cover is a fingerprints trap, Kaiser's original cover is a dirt trap and every new casual touch adds to it's sorry look.
The only solution I found yet is BodyGuardz rear transparent part..
BTW rubberized does not and should not mean doing it poorly. My IBM Thinkpad cover follows the same concept, but is much tougher to both touch and scratch..
Any ideas ?
=====
Saar

I just called HTC America to see if I could get a spare back cover for my TyTN II. Well, they don't carry that part because "it's not a US model". OK, I then ask for a back cover for the Tilt and she responds "We don't carry parts for OEM branded HTC devices". So I replied, "Great, why do you exist?" She replied "we carry very few parts". What a great company. So it's off to AT&T? I'm not thinking I'll get much love there...
So, I am now very interested in finding a source for the back cover that will ship to the USA.

hopefully the folks at www.cnn.cn will have them in the next couple of months. i purchased replacement casing for my Trinity and my Q from them in the past..

yeah, ive already called ATT, they dont have any extra parts for the tilt yet. i figured HTC would want atleast $45 - 50 for the piece ahh. im going to call them up today. thanks anyways guys

cortezzi said:
hopefully the folks at www.cnn.cn will have them in the next couple of months. i purchased replacement casing for my Trinity and my Q from them in the past..
Click to expand...
Click to collapse
yeh
cnn has the largest range of spare part, and is one of the most reliable online stores, just send them an email, and they will try to get the items in as quick as possible.
kms

ACMilan07 said:
anyone? my battey door is actually now broken from one side and it wont close (sadly its practically half opened from the back heh)
Click to expand...
Click to collapse
Go to any service center and order the door they should have this part.I ordered in Romania and in 3 day they bring the piece ( original part OEM ) and cost 20 USD with VAT (TVA,tax).Not cheep but original part .

So any new regarding this? I'd be interested to know! And there are other threads showing how to "dismantle" the kaiser, we could do some Tutorial on how to proceed

It may be worth waiting for the mega capacity batteries that are too big to fit in the usual battery space. They usually come with a new extended cover.
That way you could kill two birds with one stone - better battery capacity and a free replacement battery cover.

im looking for one too, but a cover for the tilt with no camera.

If i could get my hands on a battery cover with no camera hole, i would do a dismanteling tutorial.

Found one "special order"
My phone fell and the little plastic cover on top of the camera broke. Tried to fix it but doesn't look nice. I just found a back door (special order), hopefully it will arrive in like 2 weeks not 2 months.
mobileplanet.com look for htc kaiser or tytn ii battery cover

FrenchJo said:
My phone fell and the little plastic cover on top of the camera broke. Tried to fix it but doesn't look nice. I just found a back door (special order), hopefully it will arrive in like 2 weeks not 2 months.
mobileplanet.com look for htc kaiser or tytn ii battery cover
Click to expand...
Click to collapse
Thanks, it's here $24.95 special order.
http://www.mobileplanet.com/p.aspx?i=160191
The picture is wrong but the description is correct.

Did it take two months to arrive? I saw it on Mobile Planet, but the expected ship date is January 26.

Finally!!
I think finally found it!!! the price $54.95 US.
http://www.cellulardr.com/proddetail.php?prod=HTC8925BattDoor&review=add

Did you all ready recieved, the part? does it match?
tks

RemE said:
Thanks, it's here $24.95 special order.
http://www.mobileplanet.com/p.aspx?i=160191
The picture is wrong but the description is correct.
Click to expand...
Click to collapse
***********************************************
Did you received the part? it match?
tks

Cracked Sim Cover Replacement + Shipping

So there's a few threads about the sim cover and a few people mentioned contacting HTC directly for a replacement.
I had my phone for about 3 hours before I cracked the sim cover. Applying pressure like the manual said didnt work. After a while it popped off but I noticed the center was crumpling and a split down the middle at the micro usb port section of the cover.
I contacted HTC directly (I'm in South Africa), they just pointed me at lab88, our local htc customer support. Havent been able to contact them directly. But by the sounds of the guy from HTC, it looks like I have to pay for one.
Further to this I have a dodgy pixel. I tried swapping the phone for a new one but because of the cracked cover they wont take it back :/
Anyway my question is does anyone know somewhere I could order a replacement SIM cover from that will ship to South Africa? I've seen one local stockist but it's a tad pricey.
Cheers

Can't you order it directly from HTC? That's what I did, as I managed to break it as well, and no dice getting a new one for free from HTC nor my carrier
http://www.htcaccessorystore.com/dk/p_htc_item.aspx?i=206147 - it's very pricy yes, but I just couldn't live with a broken piece of plastic on a phone that expensive lol.

I think I saw them at Expansys

Yeah every bloody one is closed at the moment. Lab88, South Africa's official HTC support company said they might be able to replace the entire handset for me. Havent heard back and when I tried calling they;re closed. I'll try em next week.
My failover was to get it from expansys. But they;re more expensive than from that HTC link you posted tmh. About R100 local currency, about $15.
So that's my new failover if they ship to South Africa. Thanks mate
edit>> [email protected] They dont deliver and even if they did, local delivery to Denmark from the site works out more than getting it locally in SA.

Funny thing is, when you order from HTC, it's really from expansys as well :lol: Got mine the other day btw., so nice to have a non-broken phone again

What about in the US?
How would I get one of these in the US? I need one desperately for an HTC Inspire 4G (same as Desire HD)!