Hi,
My 1st MDA Pro crashed a lot, so T-Mob replaced it as it was reported within the 28 day period.
The 2nd MDA had the big metal cover bit sticking out, so it scratched me when I used it. T-Mob replaced it.
The 3rd MDA had a knackered hinge, and made big creaky-click sound on opening, so T-Mob replaced it.
The 4th MDA has a blown pixel in the camera, otherwise great, and I am sure the cycle will continue.
I am wondering if it is:
1. Quality control is not good enough in HTC
2. MDA Pro's are not QC'd well
3. The couriers use them as footballs
Anyone else had big problems like this?
Joe
My first MDA Pro was faulty as well. In my case the "a" key when depressed didn't always show - faulty hardware issue.
I went back to the shop who replaced it with a brand new one still boxed and sealed and I have had no problems since. Be careful with refurbs that is my advice.
J
they told me specifically that they didn't send out refurbs.
i couldn't see any evidence of previous activity on them, but now i got an xda exec, and have copied my t-mob ext rom over to it.
i did the jan 06 99 pound offer on data 5, making total outlay 210 quid.
i will get a vario from t-mob since they don't want to give me a decent mda pro and perhaps flog one of them.
joebongo said:
they told me specifically that they didn't send out refurbs.
Click to expand...
Click to collapse
:roll: They certainly send out "refurbs" cos I've had some...
External speaker (back of screen earpiece) stopped working. Sent phone back to t-mobile. After 2 weeks I got my phone back apparently repaired and tested... was it hell! Still had same fault!
Send phone back again. Another 2 weeks pass and I get a "new" phone (it had a different IMEI so I presume it was a replacement)... guess what? Same bloody fault!
They then try and tell me that I have to send the phone back for repair again! I politely point out that they've had 2 chances with no effect and in the end they relent and say they'll send out a "new" phone and take my current one away... presumably someone's gonna get landed with it after they "fix" it!
The "new" phone came without any packing and although it worked I was far from impressed by the fact that the hinge was really loose, it was scratched, and it had a 2 inch long crack next to the screen! FFS....
After another few phone calls they swapped the knackered phone for a sealed boxed replacement. So far this one's fine...
in fairness, all my t-mob replacements were fully boxed and sealed.
didn't make them good devices tho; each has been dodgy.
im comparison, the 1st xda exec is fine and i like the blue backlight. i also like the price ;-)
im gonna get a vario from t-mob or something as they are not capable of sending me a decent mda pro. if they insist on the replacement cycle more i will ebay it boxed up and sealed.
Related
I have dropped my XDA exec (very lightly) and the damn screen has broke. I am surprised at how delicate the damn thing is, when i had my XDA2s i threw that about and nothing!!
The part that is damaged is the LCD section
Anybody got any numbers for repair centres? I have rang o2 but they want £185.00 on 01603269927
Try HTC, but I remeber it being cheaper to buy a C500 (sim free) than get it repaired!
http://www.htceurope.com/
I tried to get my Exec repaired by HTC Europe. Sent it to them as well. They sent it back saying they could not as it was different from the Orange and T-Mo versions.
See this http://forum.xda-developers.com/viewtopic.php?t=38822
How about SBE? They do Jasjar repairs, not sure about other models though.
SBE 0871 2000 995
Thanks so far. it costs £379 for a new XDA exec from o2, im going to give ema call and see what the other comapnies say.
i have noticed that there is a BIG void in PDA repairs, maybe a new business venture
My screen cracked also when dropped from only 18 inches onto a soft linolium floor. I couldn't believe it. I have never seen a screen that was so fragile.
I bought a junk JASJAR from Ebay and swapped screens myself. I am a pretty good technican. It works fine now.
I have a broken JASJAR for sale for $200 US. It has a broken screen and a bad motherboard. Everything looks physically good though.
I cracked my wizard two weeks ago or something like that, i have had alot of pda phones but haven't cracked a display yet on them and they have been with me on alot of wierd partys.... So said that you can't use warranty on that, we should do something about this
If i crack my Qtek 9000 im gonna start crying
This is scary. I'm thinking maybe I should superglue mine to my hand. I've grown pretty attached to it anyway. :wink:
HTC Europe 0871 223 0217- all you get is a damn answering machine - crap
SBE 0871 2000 995 - they said that they do not touch o2 PDAs for some odd reason!!
any suggestions or will i have to fork out £185.00 HELP!!!
I have know some other people who have had the PDA screens damaged on exec, i dropped my old XDA2s on the road at least 3 times, no screen damage, and i drop the damn EXEC on my CAR HANDBRAKE - lightly, and the screen damages
:roll:
luck of the draw
i think it is just luck whether you get a good one or not. when I bought mine the screen broke after one day. it cracked round the corners when i turned the screen. i knew how dodgy the hinges and lcds were as well so i was being extra gentle with it as well. since having it replaced the new one has taken a bit of a beating and is still ok. touch wood. i think my hinge will go though, or at least something other than the screen just to rub it in.
where did u get yours fixed from? and how much?
Ahh sack it, paid £265.00 for a new xda mini S
My six-month old Cingular 8525 now has the loose stylus problem so I phoned AT&T for a replacement. (I know this sounds kind of anal but I also know a lot of perple who hang out on xda-developers are particular about their devices...)
To make a long story short, the refurb looks like crap! The black stripe between the screen and keyboard has scrapes on it, the seam between the back grey plastic casing and the black stripe has obvious screwdriver damage where the casing has been pried apart, and the back side of the screen has lots of scrapes from sliding open and closed.
The only good things I can say about the refurb are the LCD overlay looks new and it is AT&T branded. I have not even bothered to install a battery and turn it on.
The phone I take such good care of looks worlds better than this one. I took it to my local store and they agree with me and have noted the account so when I call the warranty department they will hopefully send me a better one (why not just send a new one and get it over with )
Is my experience typical? When I was with Sprint I remember getting a couple of refurbs and they looked brand-new.
EDIT: My local AT&T store has been great to work with, making calls to the warranty department, etc. but have not offered to replace the phone (yet?)
No your experience is NOT typical.. I have a Refurb 8525 and it looks BRAND new.. nothing at all is wrong with it.. what you CAN do is call them and tell them something is wrong with the one they sent you and they will send you another one.
Madcap180 said:
No your experience is NOT typical.. I have a Refurb 8525 and it looks BRAND new.. nothing at all is wrong with it.. what you CAN do is call them and tell them something is wrong with the one they sent you and they will send you another one.
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Click to collapse
Yes and if memory serves me right, there are standards in the official HTC Service Manual for refurb devices. I seem to remember reading very precise criteria on what is acceeptable in terms of blemishes and what is not.
The service manual is available for download at my web link below.
Mike
I have gotten my 8125 replace last year and it look brand new. I just recently got my 8525 replace and it also looked new too.
I returned my 3 month old Cingular 8525 because the Micro SD card slot wouldn't work anymore (physically not holding the cards in). I received what appeared to be a brand new AT&T branded 8525, no problems with it. It even had the new ROM flashed to it, which had only been officially released for a week or two at that point.
No problems with my refurb either - looks and responds like brand new.
I wouldn't say it was intentional they shipped out a very much used machine - but I would definitely question their QC that one that badly used slipped back into the consumer base. Contact a manager and if no help, keep climbing the ladder until you reach someone who WILL help.
Good luck!
A local store manager looked at the phone and noted the account. I called the warranty folks again and after being transferred several times they are sending me a new phone, which I should get tomorrow. I wonder what OS will be on it?
EDIT: I just booted a brand-new 8525 and it came with WM5 and the 1.40 radio. Time to flash away...
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
Hi All,
Some how, my xperia has broken!
For some reason, the slide doesn't go 100% down. It's ever so slightly, out of line.
Now, if fully open it, and turn the phone upside down I hear something "plasticy" inside slide to the top of the phone then it jams and doesn't slide at all... so I have to tilt the phone again to move it.
Anyone else had this problem?
I've it more than 14 days so o2 will not replace it now (and I didn't take out the insurance either!)
That plastic thing could be the piece of plastic that comes with the phone out of the box. Its a removable protector for the back of the slider. open the phone and look at the back you should be able to peel it off. That could be your problem.
Amnesia180 said:
Hi All,
Some how, my xperia has broken!
For some reason, the slide doesn't go 100% down. It's ever so slightly, out of line.
Now, if fully open it, and turn the phone upside down I hear something "plasticy" inside slide to the top of the phone then it jams and doesn't slide at all... so I have to tilt the phone again to move it.
Anyone else had this problem?
I've it more than 14 days so o2 will not replace it now (and I didn't take out the insurance either!)
Click to expand...
Click to collapse
If it is a MECHANICAL fault through no fault of your own then you're covered by the 18 month warranty you get with contract phones. Even SE say that the Xperia X1 has a 2 year warranty.
First of all get onto O2 through the CS number (202 from your phone) and explain that your phone has developed a fault with the screen sliding mechanism. They will probably try to fob you off saying that you didn't take out insurance or that breakages aren't covered under warranty. They may even try to fob you off onto SE instead. If you've had the phone less than 6 months (very likely) then you can turn around to them and say this,
"Under the Sale of Goods Regulations (as amended), my contract of sale is with you, O2, and not with the manufacturer of the handset."
You are entitled to a free repair or replacement under the Sale of Goods regulations if the device is less than 6 months old. Don't be bolshy about it, just ask them nicely for a repair of replacement saying that you paid a premium price for a premium phone and would really appreciate a replacement since you can't be without a phone for more than a day or two. The CS operator *should* offer you a refurbished handset with next day on the doorstep swapout.
They did it for me with the infamous cracked case by the volume button.
[edit] Oh yeah, if you've put a custom ROM on your phone, flash it back to the stock R1A O2 UK ROM and then flash the stock SPL back on it. They get tetchy about little things like flashed ROMs.
Hi Zenith,
Thank you for your feedback. The problem is, I've already sent a phone back previously (as it arrived damaged).
And, I have actually dropped this phone and there is a slight scratch/mark on the top right hand side of the phone. It would be too easy for them to say that it was my fault (even though the phone worked perfectly after the drop).
I will still call them and find out what they have to say.
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
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Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
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Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched