I setup a trial 4SmartPhone.net Exchange account and setup my 8125 (with the AKU2 QTEK ROM) to handle push emails with my "AT&T Wireless" account.
I set ActiveSync to only Sync when items arrive. I sent a email to my new 4SmartPhone.net account and I got it immediately. I was very impressed with the service. When I sent a second email it took 10 minutes for the email to get to my device. I have tried it from different email addresses but I get the same result. Each email takes about 10 minutes to get to my device.
So my first few questions are...
Is this normal behavior for Direct Push?
Has anyone experienced this before?
Does anyone know how to resolve this issue?
My second problem with the push setup is as follows..
When I create the folder in OWA and my device syncs the folder shows up. When I moved a item into that folder (or any other folder except for Inbox) either from the device or through OWA it moves the message but when I check this folder in Pocket IE it shows 0 messages.
I also have "Keep copies of sent items in Sent Folder" checked but when I send a item it doesn't show up in the Sent Folder. I think this has something to do with the problem above but I am not sure.
Hi
First, I am not familiar with your particular device, but I am assuming it is running WM5. If so, I can perhaps help a bit with your problems, but not offer a complete solution.
I have the latest QTEK ROM installed on my XDA Exec and have seen and partly solved problems similar to yours.
To answer your second question first, to get aditional folders to sync you have to open Outlook on you device and select Menu->Tools->Manage Folders. You can then select the folders that you want to synchronise. Check the box next to your new folder and it will work as you want it to.
Your first problem is a bit more of a mystery. I found that I had the same problem as you until I unchecked the "Sent" folder in the dialog described above. When I no longer synchronised the Sent folder, everything worked fine and emails would arrive almost immediately. If I turned the Sent folder on again, I have to wait several minutes for my email to arrive. In your case, it sounds like you already have the Sent folder unchecked since you cannot see any mail in it. I would try unselecting all folders except inbox and see if that fixes your problem.
My only question now - and why this is only a partial solution for me - is how to get the Sent folder to synchronise and get Push email to work at the same time! I do not understand what is special about the Sent folder!
Hope this helps a bit and if anyone else can solve the mystery of the Sent folder I would be very grateful.
Mark
Related
Hi,
I have a XDA Exec with the newest Qtek ROM installed with AKU2 push email.
I have an account with 4Smartphone which gives me an Exchange Server account and so I have been experimenting a bit with push email and have hit a problem.
What I have found is that the push email process works perfectly so long as I don't include the "Sent" folder in the list of folders to synchronise. However, whenever I put a check in the box next to the "Sent" folder in the list of folders to synchronise in Pocket Outlook, push email seems to break for me.
What happens is that email takes up to 8 minutes to arrive instead of arriving almost immediately as it should.
In these circumstances, whenI look at the logs generated by the Push email process on my device I see that the ping from my device to the server is returned immediately indicating that there is a change to process. This causes my device to do a sync to get the new data - and there isn't any. After this happens a couple of times, I think that my device then deliberately starts to introduce the 8 minute delays so that excessive data is not transferred due to the constant syncs.
The question is why does the server say that there has been a change even when there hasn't been?
If I don't include the Sent folder in the sync list, this behaviour doesn't happen so it seems as if the server thinks that the Sent folder is always changing.
Any ideas anyone?
Mark
Does anybody know a way / hack to get even the SENT MAIL folder synchronized in my PDA with OUTLOOK? Since it is possible to synchronize additional folders (except SENT ) there might be a way I haven't found yet!
It is nice that I can synchronize my INBOX but finally it is only the half of the email! Would be nice to have my OUTBOX in the PDA up-to-date as well to know on the go what I wrote back!
A bit of a workaround, but, why not create a new folder in Outlook, and have sent items automatically moved to this folder, which can then by synced with your device?
(Not sure how easy it is to automatically redirect sent items, though, but this approach would remove the need to hack ActiveSync at all)
Yeah, I thought of that too.
2 reasons why I did not really go on with that:
1. The PDA screen is relative small and by having only a few email accounts set up on that device, adding additional folders makes it very 'unhandy'.
2. It would require me each time to copy my sent mails in to the new folder in order to get synchronized with the PDA, which takes again several more steps each time I write an email.
I just wonder why MS did not allow users to synchronize the SENT folder too?
2. It would require me each time to copy my sent mails in to the new folder in order to get synchronized with the PDA, which takes again several more steps each time I write an email.
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You should be able to do this with a rule, as I understand it. Far from ideal, though.
You Can
Neil_Brown said:
You should be able to do this with a rule, as I understand it. Far from ideal, though.
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That is correct you can syncronize your sent Items Folder as I do there is an option in Messaging Options that you can select which folders you want to be syncronized. For my Corporate mail my Sent Items are syncronized.
I was wondering if its possible to get pushmail for gmail without using outlook ?
Is this possible ? Am I supposed to use IMAP or POP mail ?
Please help, thanks
If you setup mail, it will automatically setup for IMAP.
You configure for how often it checks the server.
Thanks I just did that, but the problem is it checks every 5 minutes, thats not exactly push mail is it ?? It should have the option "As mail arrives"
I tried deleting an email from my inbox, but when I check online, its still there (the actual gmail inbox) .. it seems they are not really in function are they ?
EDIT : Okay The messages got deleted in the browser inbox after 5 minutes ... So the email syncs every 5 minutes
How can I make it an instant connection (pushmail) ??
Actually Outlook Mobile 2007/2010 still pulls from IMAP instead of receiving pushes (Microsoft doesn't exactly know about IDLE). You'll want to set up an Exchange connection. See here for more details about Google Sync.
You'll want to configure the server manually. You can find ActiveSync somewhere into your Start menu, otherwise just go to the Sense settings tab, Data Service and ActiveSync to configure the server, then follow the instructions from the link above.
Thank you very much, that worked, and I can choose "As item arrives" now
One last thing, is it possible to change the email name from Outlook to something else ? e.g. Gmail ?
ZaZu90, what domain did you choose while configuring the connection? I can't click next unless I choose a domain, since the activesync software is different and probably newer than the one used in the google instructions...
I followed Yunabeco's link, the domain was left blank.
You have to initiate the email settings from active sync, not from adding a new account.
Check the intsturctions ^^
Yes I am trying to do the same but as I said I cannot leave the domain blank, i HAVE to fill in something in order to continue configuring the connection...
And apparently I am not the only one with this problem: http://forum.xda-developers.com/showpost.php?p=5382949&postcount=4
Hmm this is strange, does it have to do with the location of purchase ?
Im not sure :S
I don't think it has to do with the location of purchase. Thanks for your help though. I am using dutty's holy grail 0.3a rom (wm6.5 build 21889, Base 2.01). What are you using?
Chaps,
have you had a look at this ....http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138636
Might help you.
WB
Yea, that's the same document as earlier in this thread, but the problem is that the instructions don't work on some devices.. see the previous page
I just did the Push Mail setup (used the link from Yunabeco post)
I had no problem with the instructions, but for some reason it will only get the mail when I do an ActiveSync.
The ActiverSync chedule is set to sync during Peak times (As Items arrive) and off-peak times (As Items arrive).
The Use above settings and Send/Receive when I click Send) are als set to on.
Did I miss a setting as it's not working for me the way it should, or do I need to set something in my Gmail account also?
barty22 said:
Yea, that's the same document as earlier in this thread, but the problem is that the instructions don't work on some devices.. see the previous page
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Barty,
Surprised at this. I set this up the other day on my device in order to talk someone through it and it worked. Deleted it as I don't need push mail right now.
Wondered if those who can't get it working can put down the steps they have taken to setup on their devices and we can see how we can help?
WB
I wonder if its possible to set up multiple push mail accounts ?
Gonna search for that now, if anyone got a link before I finish my little research, please add it !
Has anyone else had an issue where mails sent from the HD2 via the standard mail app are appearing twice in conversations? If I reply to someone from the phone, they always get 2 copies, and both appear in the web UI for GMail.
Clarifications...
1) Using IMAP Gmail.
2) Running Dutty's HG 0.8
Guess its just me, then.
ZombieSheep said:
Guess its just me, then.
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I noticed that also, but I don't know if I was under Dutty's rom or stock one (1.66 fixed stock one at the moment). Annoying indeed.
It's happening to me also, and I'm using Laurentius's WM6.5 ROM.
got the same probleme on my hd2
i use the official rom 1.66
I also confirm the problem. I'm also using an official ROM.
That's because in your email settings you've got the "save sent items" ticked - emails don't get sent twice but what happens is that they get synced twice (once from the "sent" folder on your phone and once from the "sent" items in Gmail) Just untick "save sent items" and they'll only show up once in your conversation - you can still see them by going to the [Google Mail] (click on the "+" to expand) / Sent Mail folder
I'm afraid that I cannot find this "save sent items" either under the web settings from my laptop or phone e-mail settings for gmail. Where exactly is that setting? Note that the gmail client of the HD2 uses IMAP (and not POP - it's disabled in gmail) for sending and receiving messages and I think that the setting of saving sent items doesn't apply on IMAP, or does it?
Can't remember where it is tbh, will have to go looking for it when I can! It's on the phone somewhere - I use gmail via IMAP and had the "double sent message" in the conversations too until I unticked the thing about 6 months ago
OK, thank you. Will continue looking for it. Will tell you if I find it, but until then, if you find it, please tell me.
ok found it from the inbox, go to Menu > Tools > Message tab and untick "Keep copies of sent items in Sent folder"
OK, found it. Had to press "More" first ot go to Inbox (phone was displaying received messages one by one before pressing it). Will test it. Again, thank you.
Sir you will be a DON if this works.
I have asked this problem to Google, HTC and Vodaphone and no-one has managed to give me an answer [some suggesting hard reset or send phone for repair!]
I found that when I do a "reply all" it was including my own email in the "To" field and when I delete this only 1 email would get to each recipient [note annecdotal discovery not rigorously tested!]
wigwam12 said:
Sir you will be a DON if this works.
I have asked this problem to Google, HTC and Vodaphone and no-one has managed to give me an answer [some suggesting hard reset or send phone for repair!]
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I'd like to point out that I'm a girl but erm thanks
I'm not sure we're having the same problem with wigwam12 (I don't recall my name included in any address - only two copies of the message shown in the web client - but my memory could have failed me), but mine is fixed! Only one copy of the e-mail now in web. Thank you!
I have the same "symptoms" ie people getting 2 copies of the email [and 2 shown in the web client].
I just pored over the possible reasons and noticed the inclusion of self to Send list - not sure if it was a factor or not.
Will test later to see if mine is fixed too
Isadora said:
I'd like to point out that I'm a girl but erm thanks
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Isadora you are a Bella DONna!
This has fixed the double-email problem.
When HTC cheekily asked how they did at fixing the problem I pointed they didn't - you did
Wish I could find a way now to stop it adding my own address to the "to" field then doing a reply-all
Further Reading that clearly explains the Double Sent Message Issue with GMAIL.
http://mail.google.com/support/bin/answer.py?hl=en&answer=78892
Caution while using Menu > Tools > Options > Message tab and untick "Keep copies of sent items in Sent folder"
That is a universal rule and will apply to all your Email accounts. You can't assign this option specifically to any particular Email account. So if you happen to have other Email accounts for which you need to save a copy of Sent messages, it might be a problem, unless of course you are using a Sync based system like IMAP4 or ActiveSync, in which case you can select the Sent Items folder under MANAGE FOLDERS to be synced as well.
@Isadoa.. Nice catch. I've been using this thing for years and yet it slipped my mind somehow today.
leepriestenator said:
@Isadoa.. Nice catch. I've been using this thing for years and yet it slipped my mind somehow today.
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agreed...thanks and i'm feeling like a dork
i own the hd2 t-mobile usa version
so like all of you, i was frustrated that deleting a gmail off of the hd2 (when set up via imap which is automatic from the normal gui setup) didn't work.
in searching these forms i saw that many of you have set it up via activesync. this is my first smartphone and due to my ignoance, i couldn't figure that out. i have outlook via activesync which works great, but can't figure out how to setup another e-mail address via activesync. i saw this page google.com/support/mobile/bin/answer.py?answer=138636&topic=14299via another thread here, but when i go to active sync on the hd2, all the setup options are greyed out. (if anyone could help me here, I would appreciate it)
anyway... so i decided to press on and found this. when you have the gmail inbox open and you go to menu - tools - options - gmail - edit account setup - 6 screens over - advanced settings (really!?!? i mean really!?!?) there's a drop down that has two options:
1. move them to server trash
2. delete them off server
the default was set to "move them to server trash." i changed it to "delete them off server." i then sent myself an email, deleted it on the hd2, and unfortunately it came back when i hit send/retreive.
knowing that didn't work, i went back to the above setting and put it back to the default "move them to server trash." when i tried it again, it worked. i've done three test e-mails to verify and it works fine -- every time i delete off of hd2, they don't come back (and they are in the trash folder on gamil server).
oh the whoes of smartphones... hope this works for you. (here's 3 hours of my time i'll never get back) good luck everyone and let me know.
Awesome dude! Many thanks for this, It was always a pain to receive emails at work, delete them, to onyl get home and have them come back down in Outlook!
ok well here's an update. it apprears there's a bug in the sence gui. if you delete the email from the sence gui (menu - delete message), the email comes back.
however, if you delete from the gmail inbox (select inbox on gui -- lower left, select the email you want to delete, press delete and you get a confirmation window), it will also delete from the gmail server (move to trash folder).
can someone else verify this?
Yea, same issue here. If I delete from Sense UI, it comes back when I press send/receive. Deleting from the inbox is the only way i can get things to delete properly.
Strange thing you're talking about, until now I never encountered this issue, mails never come back after I deleted them from My HD2.
I upgrade the ROM very often and never had this issue (stock roms, Dutty's ones and now Topix ones)...
Howling Wolf said:
Strange thing you're talking about, until now I never encountered this issue, mails never come back after I deleted them from My HD2.
I upgrade the ROM very often and never had this issue (stock roms, Dutty's ones and now Topix ones)...
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howling, are you specifically talking about gmail?