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Hopefully someone is on here from the Leeds/Bradford area who is on the T-Mobile network. My MDA Pro had been working perfectly for the last few months and over the last week despite hard resetting and soft resets all I get is an error trying to connect wirelessly.
I get the large U symbol for UMTS but keep getting a connection error :twisted: . Went through connection settings with T-Mobile but still no joy.
Anyone else suffering or any other ideas?
All help appreciated. J
I had the same problem on Orange and when I called to question it they told me that their 3G service was "degreaded" in the area I was in.
Can't you call T-Mobile and ask them?
Thanks to the post above. I did report to T-mobile and ask about their network and the polite customer service agent said he was not aware of any service problems.
even more curious is on the coolsmartphone forum an spv m5000 user is reporting exactly the same issue.
Would anyone else with the same issue please report.
thanks j
Settings/phone/band/network type set to GSM in stead of auto, should give you only GPRS I think.
Leaves you without UMTS but helps staying connected?
Huib
Hi,
I have upgrade to the latest rom 20060426B1WWE.
When I get a call the GPRS is not suspended.
Can sameone with the old rom check how it works?
http://www.seeo2.com/support/XdaAto...ll&faq_id=1394&type=faq&category_id=197#q1394
Q7 Will GPRS get disconnected if a phone call comes in?
Answer:
Priority will go to phone calls. Thus, GPRS will be suspended during the call and automatic resumed after the call.
Maybe a bug?
JoseF
Hi,
The point is a don´t get the call. It goes direct to the voice mail.
If using Wifi then the connection drops and I can answer the call.
Any ideas why
JoseF
Yes same here in india with Cellone service, i installed all the three roms available on this site and some setting combinations ie network to automatic / manual etc
the problem persists, i have a unlimited gprs package with the service but cannot use, i tested the sim on P910, Nokia 6680 works perfectly, so not a sim problem not a service problem, it is the problem with O2 Atom, having this problem since day one
hope newer roms will have this problem solved
GPRS can use 1, 2 or 4 data slots depending how busy the cells (towers) are in your area. If you happen to be using 4 slots and you get a call the call will not get through, if you're only using 1 or 2 slots then your call can get through...
Pot luck really...
JohnK1973
thanks for the info,
but i do not know if the setting you mentioned is changable, as ichecked my atom there is no option, i checked immedialetly one after the other once on atom and next on P910 same location same chair same room, it works on P910 but not on atom i can confirm because i called the cell from my landline (the land line is of different service provider)
hi Guys,
As far as I am aware this new problem has only happened to me so far.
I bought a new T-mobile MDA Vario II back in September, It had a HTC634 Serial number and I duly checked it for the Screen and keyboard issues that have affected other Hermes models - the phone didn't display these issues at all.
However last Friday the phone developed an unusual problem - It would connect to a 3G signal with no problems at all, but when there was no 3G signal it would not connect to the normal 2G signal. It would just search for a signal and not find a T-mobile 2G signal!
The settings on the phone were as they were when I got the phone (set on Auto in both boxes for phone settings)
I initally thought that it might be a transmitter problem in my area, so I emailed T-mobile, they replied back saying that no problems had been reported. I soft-reset the phone several times and fiddled about with the phone settings, tried the phone without the memory card, but still it did not solve the problem.
I took the 3G SIM which came with the phone and placed it in another phone (Xda Exec), which found both the 2G and 3G signals without any problems at all - so it was not the SIM card. I could not try a different operators SIM in the Vario II since its network locked.
As a last resort I decided to do a Hard-reset, which reset every thing back on the phone to how it was when it was new - This DID NOT solve the problem!
Tuesday night I phoned T-mobile up (tip: If you want to be put through to a human directly and quickly on T-mobile Customer Services, then when the robot starts speaking immediately press 000000 - it puts you straight through and your call should be picked up a lot quicker (<5mins) than using the other options.
I explained my problem, they did an IMEI check and after half a hour on the phone (mostly on hold) they concluded that it was a phone problem and aggreed to exchange the handset (as a handset swap - no battery,box etc)
by courier this Monday.
I just hope I don't gain a few other problems with the exchange handset!
Since a few weeks I have following issue with my O2 Trion:
Even though the antenna signal shows 100% strenght, I have 1 chance on 2 being unable either to make a call or to receive (same counts for SMS send/receive) When people call me, the call is forwarded directly to my voice mail like my telephone is shut of. When calling someone, I got 3X dong-dong sound without getting through
I have changed the SIM card , uninstalled a lot of applications but problem remains.
What other tests can I do to see if it is a soft or hardware problem?
The sof onboard is the original delivered on + pocketmechanic pro WM5 and Pocketmusic.
My O2 was originally German with QwertZ layout, got the 1.23.707.1 ROM, the radio version 1.06.00.10 and protocol 32.37.7010.01H.
Before I hand over my so precious tool, I wanted to know of some experts here have any suggestions?
Thanks upfront!
I've had several phones in the past that show maximum signal when actually they have virtually no signal at all!!
I wonder whether it's worth trying to limit the connection (as a test) to GSM band only, just in case you've got the band switching issue.
Start>settings>personal tab>phone>band and only selecting GSM in the drop down boxes.
Mike
mikechannon said:
I've had several phones in the past that show maximum signal when actually they have virtually no signal at all!!
I wonder whether it's worth trying to limit the connection (as a test) to GSM band only, just in case you've got the band switching issue.
Start>settings>personal tab>phone>band and only selecting GSM in the drop down boxes.
Mike
Click to expand...
Click to collapse
Thanks, but I tried all options in those settings already. Auto + Auto, GSM +Auto, GSM + UMTS etc.. nothing seems to be stable. There is no rational behind to clarify this issue...
What i do notice is that when my network goes from GSM to UMTS depending of the strongest network, UMTS shows less issues( I believe)
I had similar radio problems with my German TyTN (E-Plus), that are resolved now that the device was replaced.
The E-Plus hotline confirmed there are some devices with unrepairable radio problems.
So before you or your callers go crazy with calls dropped by your TyTN or not being able to find a network or you're tired of the quick battery drain, the mediocre CPU performance or obscure crashes, get it replaced.
Would it help if I boot to another radio version only, or is it hardware related?
Issue is that O2 Trion is not supported / distributed in Taiwan (as all WM5are Chinese here)
Does someone knows if DOPOD would do the repair for a O2 XDA trion german version in another country than they distribute their devices?
Any hotline to ask?
Thanks
No, they probably won't. Upgrade the ROM, and flash the new radio. Read the wiki's and ASK FOR HELP before you do anything you are unsure of.
Follow these instructions to the letter and you'll be okay. http://forum.xda-developers.com/showthread.php?t=285586
Let me know if you have problems with the bootloader version
Good luck
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !