Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

Have to restart phone to regain GPRS connetion

I Have to restart phone to regain GPRS connetion every now and then. I have radio version 1.01.00 and rom version 1.03.00 WWE. My provider is Vodafone in sweden.
If I go to flight mode and back to normal then I can connect to GPRS again. Should I uppgrade my I-Mate to get it to work? Any Ideas what to do?

I've heard of people with similar problems, you need to upgrade your Rom, if you wanna stay relatively safe, upgrade to:
Rom Version: 1.72.00WWE
U can get this from club imate

I'm afraid I can´t find the rom on the Imate Club site. But you belive my problem will be solved by uppgrading the rom right? I´ll have to search for it then. ;c) Thanks.

I sure don't see any version 1.72 on Club iMate at JAM Device Support. The latest available upgrade I see is:
Radio 1.01.00
ROM 1.03.143 WWE
Where do you see version 1.72?
Frank

I believe he's referring to the wrong device. 1.72 was for the I-Mate Pocket PC - not the Jam.

Ok. I have posted a case to Imate and they where about to send a file to correct the problem but I got an emty mail.

Imate support don't know what this is. I'm back on the hunt. Anybody else having the same problem with theirs? Please let me know in this thred

Sincere Apologies, I was in fact dreferring to the I-mate....didnt realise this thread was under magician

Got an ansver from Imate. They sent me an PDF file where they showed me how to set up the GPRS connection. The problem is, been there and done that. I’m totally lost here. Is it only me who has this problem with “magican” and Vodafone? (In Sweden). Frustrating! ;c(
Note: With my P800 and the same location and same SIM = no probem at all.

I have the exact same problem with Vodafone gprs in Sweden
Hi Robert
I have the exact same problem with GPRS. I am also a customer of Vodafone in Sweden. I have this problem regardless of the device I am using. I have been running Qtek 2020, 8010, 9090 and S100 (magician) devices with the same problem for quite a while now.
I have started to think that this is not a device problem. It is probably a problem with Vodafone GPRS. I have contacted their tech support a couple of times about this. So far we have tried disabling/reenabling GPRS on my account and switching to new Sim-cards. None of this has worked so far.
I am using their twin cards service switching between different phones, I am not sure if this has anything to do with the problem.
best regards
Christofer

Thanks a lot for giving me this feedback. I'll talk to Vodafone right away.

Solution: I know that Telia supports the magican device because they have them for sale. My solution was to call Telia and tell them that I wanted to use them instead. Its a covards solution but Imate blames Vodafone and Vodafone blames Imate.

I have an old Qtek1010 on Telia, and it is behaving just like your Magician on Vodaphone. Sometimes I have to actually remove the SIM and put it back in again to be able to reconnect.
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...

bamse said:
Another question about the Magician and GPRS. I have read on a couple of forums that the Magician will not keep the GPRS connection alive when in "sleep mode". Is this true? If so I may have to quickly cancel my order...
Click to expand...
Click to collapse
My gprs connection seems to stay connected ok even when the machine is switched "off". I have an imate jam on o2 in the UK.
I don't know if it stays on forever because i tend to log off gprs so i can go on line through bluetooth.
Simon

This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.

I have several collegues who are not experiencing these problems with Qtek devices on Vodafone network. So it does not seem to be a general problem.

RobertDahlberg said:
This is really bad news. I thought that since Telia do have thoose phones for sale they should have tested them in the net. In that case I should start thinking of going back to my old P800 instead of changing provider.
I Wonder if there are someone in here who it works for in sweden. Please let me know.
Click to expand...
Click to collapse
I just talked to Telia today as my GPRS broke down totally and there was just nothing that would make it connect. The person I talked to was very helpful and professional and we managed to isolate the problem to my SIM card. Being a brand new SIM I received just two weeks ago I though that just anything but the SIM would be more probable. It was very evident though as my SIM would not work with GPRS in neither mine nor a colleauges phone but the colleauges SIM would work just fine in both.
My new SIM will arrive on monday, and then hopefully it will not be too long before my S100 arrives as well

Ok, thats somewhat god news. Then there is hope to accually use this expensive piece of toy as it is suppose to.

Some input…
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny

Re: Some input…
Johnny said:
I have a Qtek S100 and run it with Telia. Works just fine, never have to reset or remove the SIM. However, I have problem with the GPRS to disconnect when synchronized with my PC and when using the phone. Have heard that an app called GPRS Keep Alive would solve that problem, haven’t tried it yet.
// Johnny
Click to expand...
Click to collapse
It will not. For two reasons:
1. There can only be one network connection at a time, and the activesync connection counts as a network connection (you can use network passthrough to use the activesync connection for network access from the PPC).
2. You can not have a GSM voice connection and an active GPRS connection simultaneously because they share the same radio hardware. Simultaneous GPRS and Voice would need two radios in the phone, and although it has been part of the GSM specification for quite some time there are no such device available on the consumer market yet.

GPRS can not reconnect after receiving incoming call!

Hi everyone,
I am having an annoying issue with the GPRS connection on my Qtek S100.
I am usually connected through GPRS to receive my email and to be online with MSN Messenger. The only time I do not use GPRS is when connecting through Active Sync or when making/receiving a call. My problem is that if I do not explicitly end the GPRS connection before making a call or connecting through active sync I have to restart the phone by going to flight mode before I am able to get a new GPRS connection. The problem is even worse with incoming calls as I can not end the GPRS connection by pressing the red button before I answer the call as that will hang up on the person calling me instead.
I believe it got this way after applying the latest software upgrade from www.qtek.se.
Is anyone else having the same problem?

yes me to.. also after latest upgrade...
dont know what to do.. im gonna call brightpoint..

I've sent you a PM.
Let me know when you have spoken to Brightpoint and I will call them again.

Any news regarding this?
I do also have these problems with GPRS.

Works fine for me…
Hi,
I have up till now used Telia but just switched over to Comviq, works fine for med, both with Telia and Comviq.
// Johnny

Talked to Brightpoint today.
It seems like not everyone gets this problem, and to their knowledge none of their own phones has it. They did however hope for a solution with the next software update (no news on when that will be available though). They also asked me to contact Engström Telecom to find out if they had any idea. When I found time to call Engström they had closed for the week, so I'll get back with more info next week.

I had a slight variation on this problem. GPRS session was actively downloading data when a call came in, and then before I could answer it, a message came up saying that the call could not be answered. What's that all about?
Ian

My problem seems to have automatically cured itself during the weekend. I guess Telia must have made some upgrade to their network, cause I am quite sure I didn't do anything!

GPRS connection problems

I've noticed since I got my XDA IIi that the GPRS seems to 'stick'. It's got worse since I upgraded the ROM and Radio (ver 1.72.00WWE and 1.17.00 respectively).
What happens is that I attempt a GPRS connection but I get a message telling me that the either the dialled number didn't answer or it couldn't connect. However, if I do a 'soft' reset I can connect. The problem seems not to occur if I remain within a cell. ie. once I've done a soft reset at work then it's OK until I go home and vice-versa. Any ideas or suggestions? I did have this problem with the original XDA and when I contacted O2 I got answers which either insulted my intelligence or had a destinct whiff of BS about them but never a viable suggestion.

Subject: GPRS connection problems
Yeah! i got the same problem like u. Everytime i try to connect to GPRS..it keep telling me "fail of connection" I living in U.S. My provider is Cingular. I dont kno how to fix it! IF anybody kno how to solve this problem....please help me out! Thanz
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I've noticed since I got my XDA IIi that the GPRS seems to 'stick'. It's got worse since I upgraded the ROM and Radio (ver 1.72.00WWE and 1.17.00 respectively).
What happens is that I attempt a GPRS connection but I get a message telling me that the either the dialled number didn't answer or it couldn't connect. However, if I do a 'soft' reset I can connect. The problem seems not to occur if I remain within a cell. ie. once I've done a soft reset at work then it's OK until I go home and vice-versa. Any ideas or suggestions? I did have this problem with the original XDA and when I contacted O2 I got answers which either insulted my intelligence or had a destinct whiff of BS about them but never a viable suggestion.

i have this problem two in the uk

GPRS Connection problem
Hi ya every one, I am new to this sight. Came accross your GPRS connection problem, I got my XDA II, about month a go, and also have GPRS connection problem, tryed everything my self and had to take it to the telecoms, but still, they gave me all the info but couldnt do it.
This morning however I managed to connect theres wahat I've done
1. Deleated all modem conections
2. Done a soft reset
3. Set up a new ISP modem connection
(theres the impotant bit: this time I didnt set up and IP or DSN in advanced tab, I left them blank.)
tryed to connect, and it worked
So try it, may be that will help

Know it's been asked a million times but, please I need help...

I'm sorry that I've to ask this but I need help for Cingular's 3G connection. I'm using the exact settings for the MEdia Net for 8525, I'm using a 3G sim card, I've MEdia Net unlimited on Pick Your Plan. Actually I live near, and not in, Chicago. About a month back when I went there I could get 3G speeds even on a 64k sim, two days back when I went there again I kept getting Edge speeds. I even tried a Cingular store for help but seeing a TyTn they just said no to a request for help, though it is beyond me that they being a service provider are so worried about the devices. Shouldn't they be responsible for the service that they provide no matter what device I use with it, not like I walked in there and asked them to fix the TyTn's screen for me. Anyway, any help would be appreciated.

might want to call up cingulars customer service and ask to speak to the data guys. just tell them it's an 8525, now i'm just assuming they are pretty similar. tell them what's happening and see if they can help out.