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I love my everything about my MDA - However, MS ActiveSync is absolutely terrible to work with and with a mind of its own.
When I first start my PC, ActiveSync works flawlessly. I am able to update and sync my contacts and install programs with no hassle.
However, as the day goes on, it becomes increasingly moody. When I plug in the MDA, there is no indication of it connecting. No swirly green circle etc.. Control Panel does not even indicate that something is connected.
When I plug into the next USB port, there is a "Unknown Device" error. ActiveSync again doesn't activate. I've restarted the comp as well as soft-resetting the MDA but to no avail. I was advised to uninstall all the USB drivers but still no result.
Whats strange though is that the very next day, it works all fine again in the morning and the daily dismal continues! :roll: :x
Anybody else facing these problems? I've got ActiveSync 3.8 but also had the same problems with previous AS's. In fact, I've also tried different computers but to no avail!
Do you guys happen to know of an alternative? This spawn of Microsoft is driving me crazy!!
have you tried a differnt usb cable? and does your case effect how far the plug goes when you connect your Magician (assuming your using a case)? just seems like it might not be connecting properly all the time. I had issues similar to yours when i purchased a new sync cable, it had slightly shorter data pins where it connected to my Jam which were not contacting. so it would power up and windows would detect but it would give the same errors.
SpeedN
thanks for the reply mate.
Its strange as I had another miniUSB cable but the problem was still there last time I tried. Very strange - I just hope MS could iron out these problems - I've heard that they are trying to use AS to contest with BlackBerry.
hmmm...it looks like there may be a possible solution to all this. I've researched a bit and apparently ActiveSync only works at the USB port originally used to connect the phone hence why it wasn't recognized by the other port.
But my one wasn't working with either port anyway!
Another suggestion was to hard reset the Pocket PC as this is apparently a common problem. And guess what? it worked!
This suggest there being a problem with the actual PocketPC settings itself - more specifically the ActiveSync settings. As doing a Hard-Reset is quite an inconvenient thing to do, is there anyway to delete/reset the ActiveSync settings without hard resetting?
Thanks again and I hope this is of help to anyone
i had a problem with activesync as well. i was traveling so in that time i had synched my jam with maybe 4 different pc's with activesync, all on guest partnership except my laptop. so when got back it had all these problems with my desktop. for example when i explored my device through activesync and tried to copy something to the computer it would show the copy dialog box but then nothing would be on my pc. i just reformatted my har drive for other reasons and now it works fine.. so i guess reformatting and reinstalling xp works. i did a hard reset on my jam and that didnt do anything.
From time to time Activesync will lock itself up. So go to task manager and shut it down - it's 2 apps, something like wcecomm.exe and something else; there's a number of apps freeware that will do this for you- i'm at work so can't help you more with the filename.
Then restart activesync and reconnect as normal.
Sometimes it does bugger up, but I've only had to reinstall windows once with an SPV.
V
My new M5000 syncs fine with my office PC. When I try to sync at home the device isn't found and so no partnership is set up. Strangely, it establishes a LAN Connection when I try to connect. Anyone got any suggestions ? I had no such prolem with my Qtek 9090.
update to the latest active sync version
I'm using 4.1 which as far as I know is the latest !
I installed 4.1 to connect with another phone, and it stopped working with the universal, with very similar symptoms, it registered as a lan device. I had to downgrade to 4.0 in order to get it to sync correctly.
Also, try rebooting the 'puter, and plugging the USB cable directly into the first hub, not a downstream hub.
Also, what is the state of your battery when you try? I found that the charge current required sometimes when the battery is low is too much for one of my hubs, causing it not to identify correctly.
Thanks for that Coldpenguin. Battery is full, I've tried re-boot, re-install, different USB points all to no avail. I've got 4.0 (I think) at my office so I'll give that a try on Monday. Thanks
Re ...
Dear All,
I've the same problem with SVP M5000, so any ideas?
http://wiki.xda-developers.com/index.php?pagename=UniversalFAQ
Re ...
I try this, but my START and STOP buttons are inactive in all positions.
Taiseer999. Tried that, made no difference, still won't connect !
Do I feel stupid. My Firewall wasn't letting it through. Disabled F/W and hey presto - perfect. F/W now configured to allow Active Sync and all is well. Thanks to all for advice.
Hello all,
I have just bought the Jasjar on ebay, after months of hoping and dreaming!
The unit works fine, but the twit who sold it to me has 'lost' the original CD and manual, leaving me with no way of:
Syncing to my computer (tried it, but XP demands the install software)
Working out how to use the phone element (such as sending text messages).
Generous souls that they are at clubimate, they want to charge me $60 for this information!
I was wondering if someone might be able to send me a copy of the files / a torrent of the disk, so that i can at least install it on my home computer and read the .pdf manual.
Much appreciation in advance!
Stephen
active sync can be found on the ftp
ftp://xda:[email protected]/Universal/Tools_Programs/active_sync_4.1.zip
manuals can also be found on the ftp
ftp://xda:[email protected]/Universal/Original_German_and_Englsh_Manuals_etc/
have fun with it
Many thanks.
Is this ftp to the activesync the one that the computer will install so that it recognises the Jasjar? I downloaded activesync to my pc, but when I connected up my jasjar, my computer wouldn't recognise it, because the 'Install new hardware' utility had not completed!
Aha! The ftp part of this site appears to be the possible solution to my problems. When I connect my jasjar to the pc, which software file would I direct the 'hardware installer' to though?
Many thanks for your help so far!
there shouldnt be a ´hawdware installer´... active sync should recognise the jasjar without problems...
do u have it connected directly to the pc or to a usb-hub? try doing it directly
I was using activesync 3.8 from the windows website. Could that have an effect?
When plugged it, the bubble pops up, saying Device recognised: POCKET PC USB SYNC, and then the Hardware install dialog box comes up.
I will try with the latest version of Activesync, and see what difference it makes.
Wm5 (which is on your universal) only works with AS 4.0 or higher. Check the ftp for that or download directly from MS. I recommend AS 4.1, since it is much more stable than 4.0.
ActiveSync 4.0 doesnt work with aku2 roms if i remember correctly so try 4.1 (link can be found in my 1st post in this topic)
Okay, I downloaded and installed Activesync, and it will still not recognise my JJ, saying it cannot be found. At the same time, the computer says 'USB Device not recognised'. Argh!
Does anyone have a solution to this problem?
My XDA Exec has just been replaced by O2, but my PC reports the 'USB Device not recognised' error. I suspected the new phone but I plugged it into my laptop and that works fine.
Im pulling my hair out here, its very frustrating. I have installed 4.2, uninstalled, tried 4.1, no luck.
I tried connecting with the phone switched off, no difference. Tried after both PC and phone rebooted, no luck.
There must be something in the Windows USB settings that has gotten screwed up, but I don't know enough of that area to feel brave enough to tamper with it.
Any ideas guys?
Thanks
Nasdaq
Ah, I have a solution to my problem!
After many reinstalls of different versions, I had a brainwave, why not try syncing when no other USB devices are attached! Hey presto! It works!! :lol:
I found that my USB Skype phone was conflicting somehow, so unplugging that works fine. I'll sort the USB phone out later, being able to sync is much more important atm.
Cheers
Nasdaq
Hey guys, first post and honestly I was trying to avoid this post. Anyways here is my problem. Active Sync will not work. I get the Unrecognized USB Device Error. I have tried every suggestion I can find. Uninstalling Active sync and reinstalling, soft reseting, switching USB ports, trying USB 2.0 port, trying on every USB port (6), using cradle, not using cradle, cold booting my PC, booting PC, and I have uninstalled the unknown USB device, powered off my Mogul and restarted. My IT (yes he is an actual IT guy) guy at work even got to working on it after I explained the problem to him. He even went through BIOS on my work PC to try and figure it out to no avail.
Has anyone had a problem like this....and if it is on my phone I guess I would need to reinstall a rom using my flash card. I would prefer this to be the last option as I am not too savvy at loading ROM's (have not felt the need to load one yet). I also am running nueLED , so I'm wondering if that may be interferring. I tried uninstalling it but it wouldn't uninstall. One more thing, active sync was working perfectly for a week, then it just stopped working.
You need to install drivers on your PC...
Usually they come on a CD with the phone, but you can do a search on google and find some.
Also try your carrier's website
I've tried installing the drivers from the CD, but that doesn't work. I'll try googling again but when I searched last week I could find nothing.
OK I found some drivers...but when I choose to install them from the device manager it says "the specified location does not recognize your device".
Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.
ive had that problem before. i suggest trying it on another computer or just formatting the one you currently use.
burgertime said:
Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.
Click to expand...
Click to collapse
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Unfortunately that was one of the first things I did. It still does not work. Evidently someone else on this forum is having the same problem.
Maybe this will work cuz it did 4 me
First do a hardreset. When everything is done on your phone, do what Taninpv told you and then do a softreset. Then let your phone stay sit for an hour. Dont play wit it. Then go run active sync on your phone and wait 5min. After that, connect your phone to your computer and let it stay there for an hour or untill u see something running. When you see something saying like RNDS is beeing install let it install and dont touch your phone. After a while activesync should pick up your phone and follow the directions and it should work from there. Also, everytime u aregoing to disconnect your phone from the computer, close active sync on your phone first, dont disconnect your phone when activesync is running on your phone or it will have problems again trying to connect. I have tried this 3 times already. I was not connecting to activesync untill I got this. I tried everything people told me like downloading actesync of microsoft, uninstalling it, connecting to another usb port and nothing. This is the only way it works 4 me. Good luck. If it doesnt work, PM me and ill help u.
Thanks Erick I am trying now...
as of the past few weeks i have been getting the same issue, very strange. When i 1st got the phone i was able to use the USB cable no proplem sync transfered my files good 2 go. Since i modded my phone with silly skins i-phone screensaver, HTC homeplugin and the phone doesnt want to be recognized via USB PC connection, i dont wanna reset my phone again to Factory stock and reinstall it up again.
yo
try what I posted yesterday.....Did it work 4 u burgertime???I hope it did. Oh yeah, my cousin also had a problem but his proble was that the wired mini usb on the mogul(under the storge card) one of the gold plugs in there was bent and he just fixed that and it worked. The wired thing that it would charge.
Yea I tried it over the weekend and it did not work. Looking at my mini USB port I can see that one of the gold prongs does look like it is bent....I have no clue how to bend it back though.
Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!
Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
I have been battling this with my home pc since I got the phone - it will sync on my laptop but never the home pc. I unchecked the setting you mentioned and bingo!! Thanks a million!
LOL
burgertime said:
Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!
Click to expand...
Click to collapse
Yeah, a lot of people never check the usb prong and think its a problem with activesync. Glad it worked,
Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
Worked like a charm! Long live the search function
So seems i have run into this problem now. Doesnt sync with my XP or vista computer. Tried unchecking the usb connection advanced functionality option. just tries to install (XP does but says it wont work, vista was just usless). At one point the vista actually connected but as a guest. The prongs are all good too, nothing looks bent. Ill try another cord maybe. eh what a pain. ill try a hard reset tomorrow
Ive tried all these and no joy. Can someone tell me how many gold conector "wires" there should be? Maybe one is missing?
mine are like this > l lll < Should there be five with one in that space?
Thanks in advance...
Seriously...
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Maybe stupid but, have you tried other USB ports?
Sent from my HTC HD2 using XDA App
wazaaappp said:
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Click to expand...
Click to collapse
Try removing and reinstalling activesync and make sure you do a reboot inbetween. I had this problem once and a hard reset fixed it but that was only because the problem i had was phone side (server side) and not with the pc (client side)
As I said I tried in another PC and it didn't work either, but my Xperia X1 does work so the usb port is all right... Forgot to mention that on NRGZ roms sense looks quite messy now even on the roms I know are workin properly, and everytime I reebot the mob the navipanel pops out, now I change to another ROM and the sense seems ok but the home button pops out the navipanel. Its so strange :S:S!
wazaaappp said:
As I said I tried in another PC and it didn't work either, but my Xperia X1 does work so the usb port is all right... Forgot to mention that on NRGZ roms sense looks quite messy now even on the roms I know are workin properly, and everytime I reebot the mob the navipanel pops out, now I change to another ROM and the sense seems ok but the home button pops out the navipanel. Its so strange :S:S!
Click to expand...
Click to collapse
In that case i can't help with the activesync issue but the navipanel issue is solved by disabling the auto detection. It is possible that the two are linked but i had the navipanel problem with the most recent energy rom and implemented the fix and all is well
M3PH said:
In that case i can't help with the activesync issue but the navipanel issue is solved by disabling the auto detection. It is possible that the two are linked but i had the navipanel problem with the most recent energy rom and implemented the fix and all is well
Click to expand...
Click to collapse
so how do I disable that? and whr is the fix? cheers.
Still waiting for answers about the Active sync...
Thanks.
wazaaappp said:
so how do I disable that? and whr is the fix? cheers.
Still waiting for answers about the Active sync...
Thanks.
Click to expand...
Click to collapse
Have you disable the "Enable faster data synchronization" thing?
Mine only syncs that way... It stopped syncing with faster sync some time ago...
wazaaappp said:
2 days ago I lost my active sync it just doesn't work, I connect my device to my pc and i doesn't even light the screen though it does charge :S... I've tried everything possible: Hard reset, Task29, flashed a few rooms (throught bootscreen and SD card) tried in a different PC but nothing seem to work. My X1 does do active sync in the same PC. I don't know what else to do... has anyone got a clue of what to do?... Thanks.
Click to expand...
Click to collapse
Hi, I have had same problem... spent around 2 days on Google and found a likely cause for that... Is there any chance that you phone got wet or short circuit a mini USB port... Anyways, have a look this forum and my post at the end...
http://forum.xda-developers.com/showthread.php?p=8382137
Hope it helps
when my ActiveSync stops working, the thing that usually help is "reinitiating" the connection - you could try step described here
p107r0 said:
when my ActiveSync stops working, the thing that usually help is "reinitiating" the connection - you could try step described here
Click to expand...
Click to collapse
Thanks for trying to help, this page is very helpful when device is recognized by PC, but has ActiveSync profile mismatch. The first thing that I did is I've disabled fast sync on HD2, then I've deleted all profiles and their traces on PC and HD2 as well. Usually it helps when you plug in the phone, computer acknowledges it, but pop in warning sign that USB device is not recognized or recognizes it but fails to initiate ActiveSync. In my case there was no reaction (on multiple computers) - like nothing is plugged in... Will see what repairer says... I'll post an update as soon as I'll hear from them.
Grisha24 said:
Thanks for trying to help, this page is very helpful when device is recognized by PC, but has ActiveSync profile mismatch. The first thing that I did is I've disabled fast sync on HD2, then I've deleted all profiles and their traces on PC and HD2 as well. Usually it helps when you plug in the phone, computer acknowledges it, but pop in warning sign that USB device is not recognized or recognizes it but fails to initiate ActiveSync. In my case there was no reaction (on multiple computers) - like nothing is plugged in... Will see what repairer says... I'll post an update as soon as I'll hear from them.
Click to expand...
Click to collapse
Yeah I have the same problem any PC just doesn't recognize the usb connection.
The link above covers what I'd try next in a round and about way.
Can you connect to your PC by cable in disk drive mode (>>Settings>>Other>>USB to PC)? Can you connect ActiveSync via BlueTooth? Can you synchronize with gMail using the Exchange settings for the service? The above tests should give a better idea as to where the problem is; whether with ActiveSync or the USB connection.
There's a great site covering ActiveSync problems. It's out of date but still relevant. Search for ActiveSync Troubleshooter by Chris de Herra.
I had problems with active sync a while ago.
The HD2 would charge but was not recognised by active sync.
If you put the phone into bootloader it says 'serial' at the bottom of the screen
When you connect it to your pc via usb, this should change to 'usb'
Mine didn't.....and a bit of reading around showed that this means the usb socket is faulty.
I sent mine back to HTC and they replaced the motherboard and I've had no problem since.
ericjennings said:
I had problems with active sync a while ago.
The HD2 would charge but was not recognised by active sync.
If you put the phone into bootloader it says 'serial' at the bottom of the screen
When you connect it to your pc via usb, this should change to 'usb'
Mine didn't.....and a bit of reading around showed that this means the usb socket is faulty.
I sent mine back to HTC and they replaced the motherboard and I've had no problem since.
Click to expand...
Click to collapse
Thanks for sharing!
People, come a little help, no way can I synchronize the phone with Windows, I have Windows 7, and installed Windows Mobile Device Center, but they can not sync to make, that would later be some ROM and Radio ROM I put, these are unic few days. I went to microsoft and my phone and there I upload everything and write synchronization is successful, but when Connecting your phone and choose sync anything, open the Mobile Device Center and not conected! Does anyone know the easiest way to sync? I would be eternally grateful to him!
I have another problem, the computer I see the SD card, a phone? I do not know what the problem was that I somehow know to help me, not I need to do factory reset because I have 450 phone numbers, and I can not seem to sync them! Means when I go to Start / Settings / sd card & phone storage, no write down my sd card? And all the programs that are on the card normally do not work! I ask for help!
Thanks in advance!
Got the same problem with Windows 7. Should have stayed with good old XP. Is there no way to get this so called driver?
Have you tried a different USB / microUSB cable?
I had one with a single broken wire that wouldn't charge but would pass data. Maybe you have a broken data wire.
my HD2 came back from repair
I've got my HD2 back from repair centre... and it works fine... most bizar part is paper say that nothing was done...