My new M5000 syncs fine with my office PC. When I try to sync at home the device isn't found and so no partnership is set up. Strangely, it establishes a LAN Connection when I try to connect. Anyone got any suggestions ? I had no such prolem with my Qtek 9090.
update to the latest active sync version
I'm using 4.1 which as far as I know is the latest !
I installed 4.1 to connect with another phone, and it stopped working with the universal, with very similar symptoms, it registered as a lan device. I had to downgrade to 4.0 in order to get it to sync correctly.
Also, try rebooting the 'puter, and plugging the USB cable directly into the first hub, not a downstream hub.
Also, what is the state of your battery when you try? I found that the charge current required sometimes when the battery is low is too much for one of my hubs, causing it not to identify correctly.
Thanks for that Coldpenguin. Battery is full, I've tried re-boot, re-install, different USB points all to no avail. I've got 4.0 (I think) at my office so I'll give that a try on Monday. Thanks
Re ...
Dear All,
I've the same problem with SVP M5000, so any ideas?
http://wiki.xda-developers.com/index.php?pagename=UniversalFAQ
Re ...
I try this, but my START and STOP buttons are inactive in all positions.
Taiseer999. Tried that, made no difference, still won't connect !
Do I feel stupid. My Firewall wasn't letting it through. Disabled F/W and hey presto - perfect. F/W now configured to allow Active Sync and all is well. Thanks to all for advice.
Related
I love my everything about my MDA - However, MS ActiveSync is absolutely terrible to work with and with a mind of its own.
When I first start my PC, ActiveSync works flawlessly. I am able to update and sync my contacts and install programs with no hassle.
However, as the day goes on, it becomes increasingly moody. When I plug in the MDA, there is no indication of it connecting. No swirly green circle etc.. Control Panel does not even indicate that something is connected.
When I plug into the next USB port, there is a "Unknown Device" error. ActiveSync again doesn't activate. I've restarted the comp as well as soft-resetting the MDA but to no avail. I was advised to uninstall all the USB drivers but still no result.
Whats strange though is that the very next day, it works all fine again in the morning and the daily dismal continues! :roll: :x
Anybody else facing these problems? I've got ActiveSync 3.8 but also had the same problems with previous AS's. In fact, I've also tried different computers but to no avail!
Do you guys happen to know of an alternative? This spawn of Microsoft is driving me crazy!!
have you tried a differnt usb cable? and does your case effect how far the plug goes when you connect your Magician (assuming your using a case)? just seems like it might not be connecting properly all the time. I had issues similar to yours when i purchased a new sync cable, it had slightly shorter data pins where it connected to my Jam which were not contacting. so it would power up and windows would detect but it would give the same errors.
SpeedN
thanks for the reply mate.
Its strange as I had another miniUSB cable but the problem was still there last time I tried. Very strange - I just hope MS could iron out these problems - I've heard that they are trying to use AS to contest with BlackBerry.
hmmm...it looks like there may be a possible solution to all this. I've researched a bit and apparently ActiveSync only works at the USB port originally used to connect the phone hence why it wasn't recognized by the other port.
But my one wasn't working with either port anyway!
Another suggestion was to hard reset the Pocket PC as this is apparently a common problem. And guess what? it worked!
This suggest there being a problem with the actual PocketPC settings itself - more specifically the ActiveSync settings. As doing a Hard-Reset is quite an inconvenient thing to do, is there anyway to delete/reset the ActiveSync settings without hard resetting?
Thanks again and I hope this is of help to anyone
i had a problem with activesync as well. i was traveling so in that time i had synched my jam with maybe 4 different pc's with activesync, all on guest partnership except my laptop. so when got back it had all these problems with my desktop. for example when i explored my device through activesync and tried to copy something to the computer it would show the copy dialog box but then nothing would be on my pc. i just reformatted my har drive for other reasons and now it works fine.. so i guess reformatting and reinstalling xp works. i did a hard reset on my jam and that didnt do anything.
From time to time Activesync will lock itself up. So go to task manager and shut it down - it's 2 apps, something like wcecomm.exe and something else; there's a number of apps freeware that will do this for you- i'm at work so can't help you more with the filename.
Then restart activesync and reconnect as normal.
Sometimes it does bugger up, but I've only had to reinstall windows once with an SPV.
V
I 'suddenly' am unable to have my JasJar connected to Activesync. I have been successfully connecting the last two weeks and did not cahange anything to the PC's set-up.
I killed my antivirus and have no firewall software running.
I have a direct USB connection to my Laptop (no usb hub).
I have tried both Activesync V4.0 and V4.1.
I have deleted all partnerships to get a fresh start.
I have also tried to delete the PPC in the PC's device manager and connect again (I did notice the PPC was listed under the network adapters only, nothing was listed under the USB section).
Nothing seems to help and I am really desperate since I can not sync anything anymore now.
Any suggestions are more than welcome !
Thansk in advance,
Paul
have you tried another PC ? at least this way you can be sure that everything is ok .
I am travelling and will not have any access to another PC before the WE.... I did try another cable but got not lucky..
It does seem to work on another PC.
Anybody any suggestion as to what else I could try to make it work again?
firewall?, thats my pain on my work lappy, i have to vpn into work and that blocks my JJ, i get connecting but no connected, all i can do is disconnect from work which then opens the activesync ports back up. check 7438 and 5679 on your firewall
After a week with AS 4.0 I suddenly found that the only way I could get it to work was to soft reset the Jas Jar while connected. I'm guessing you've already tried that though...
yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
Carnivor said:
yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
Click to expand...
Click to collapse
I have the same problem. Get a kind of "USB not recognized" when the jasjar is on/open".
I close the Jasjar after having taken the USB out of course.
Then, after a while ( You say 10 seconds) it works fine and Activesync starts the job.
I can live with it. No soft reset needed.
Very positive to me is the fact that I can also connect to a USB HUB. So no need to plu it directly in my portable.
After connection I can open my little toy. (Gush how I love this thing)
Huib
Yes I have the same problem I only synk when the jasjar is turned off. Most probably one of the reasons apart from firewall issus is office 2003. They said to me from club-imate support that we need the newest office 2003 with sp1.
Hello,
I'm currently trying to get a second hand I-Mate syncing with ActiveSync using a USB cradle. Everything else works fine, with the exception of a USB sync. When my I-Mate cradle is plugged in via USB, and the powered-on I-Mate is placed in the cradle, a Windows device message appears stating "USB Device Not Recognized". This happened with another I-Mate I was able to try and on multiple computers with multiple cradles. I'm quite baffled. I've tried verstions 3.7, 3.8 and 4.0 of ActiveSync.
I would really like to get the USB cradle working so I can try WM2005 and not have to xfer software to the I-Mate over my GRPS connection
Thanks in advance.
-Chris.
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
The PCs that I've tried have been running XP. My work machine SP1 while my home machine SP2.
I tried disabling the windows firewall in SP2 to no avail. The two other units I tried were in various states of order so that could be contributing to the issue.
The touchscreen is unresponsive on one while the other is stuck showing serial information (both issues I've found out how to resolve reading this forum, that'll make 2 more functional I-Mates!)
I have since completley removed ActiveSync from my PC at home. When I place my I-Mate into the cradle, no windows device messages appear and when I go into the device manager the I-Mate isn't even seen anymore.
I might just cut my losses and go cough up $40 for a usb bluetooth adapter for the desktop and sync that way. I'd rather not do this as I don't believe I can upgrade the ROM via bluetooth, and I'd very much like to throw WM2005 on one of these puppies, providing I can even get that far.
Ok, so a good majority will probably hate me after this.
My sync problem was caused by me not using a 5v power adapter. Yes, it was that simple. My power adapter looks like some kind of alien as it's being converted with 3 devices to conform to standard 110v north american AC. It was purchased for European users originally.
BUT, here's my saving grace. The I-Mate I was playing with won't sync via USB, it will do bluetooth and even serial but not usb???
Even more annoying is the unit I'm now using has an annoying issue with the touchscreen. If I receive a call or take care of any other incoming data activity, the screen freezes. I will not be able to use the touch screen until the battery is taken out. Very annoying, to the point I'm using the bluetooth unit. It's got the latest firmwares of the units (1.72wwe, 1.14 radio, 1337.38 for g (general?) bluetooth unit has 1,66wwe, 1.10 radio and 1337.2x for g) ...haha, sorry I thought that one was awesome and very fitting for a faulty device... just not the right number for a release...
Hello
Bought XDA mini s from 02 yesterday. Installed the softrware that came with the mini s.
Active sync installed, plug the usb cable to laptop and to phone and nothing happens. Laptop showing the device is installed and detected but no connection made to the active sync. The active sync icon just keeps on spinning and nothing happens.
So, uninstall and reinstall active sync (a number of times) and doesnt work. Installed the new version 4.1 from microsoft website (link provided on one of the thread here) and that didnt work either.
Getting really frustrated as I have tried everything, reboot laptop, pluggin usb cable to different usb ports on the laptop, switching phone off and on, etc.
Please help.
Andy
This can help you
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Thanks a lot for the link, will take a look later.
First read is that it may be affected by my trendmicro software.
Will post how i get on later.
Cheers
Andy
Finally, after updating my virus software to allow active sync going through its 'path' the thing finally works. Thanks Carmi!
2 question:
1. after sync'd with phone, it has become very slow and crashes all the time i change program or something. why?
2. i have over 200 contacts on outlook, they dont seem to have sync'd over to the phone. any idea why. I only have whats on my sim card?
Thanks
Andy
did you mark to sync contact (on the PC)?
if yes - add a contact on the device - after Sync check if Outlook (on PC) have it?
You done it again, Carmi. It is working well now.
Cheers
Andy
I glad to hear that
Hello, and thanks in adance for any help
My Magician (ROM 1.13) is no longer recognised by my PC when I connect it via USB.
The device charges, but It does not connect to sync.
PPC Activesync doe have an error rmessage;
"Verify your dialup or proxy settings"
• I have tried all the suggestions from MS Troubleshooting
• I have tried all the suggestions on this and other forums.
• I have tried disabling Firewall (Kerio)
• I have tried with upgrade to Activesync 4.5 (was previously trying with 3.8)
Coincidence? The PPC failed to connect after I installed SonicStage, and plugged in a friends MD player into the same USB cable.
?? I would have liked to try rolling back USB drivers - though not entirely sure which ones - MS Device Manager not very helpful in describing what USB controllers are actually for (i.e. USB Composite Device?) ... however
• I tried restoring PC to an earlier state via Ghost (to a point I know the connection worked) but still no joy.
So I am now conerned it may be a problem with the connection manager on the Magician itself.
I don't want to hard reset just yet because I need to sync (an have little faith/experience with xBackup - which just took close to 1 hour)
Any help/pointers most appreciated
===========================
I've been using the Magician for 1.5 years, pretty successfully - consider myself fairly adept in IT, though not a hardcore coder.
But his has me stumped.
argh double post
yup i had this happen a few times, totally ticked me off.
try deleting your activesync profile and re-syncing, backup ur contacts etc first in outlook on the pc side just to make sure you dont over sync something.
other than that id say a hard reset is on the cards
double post
I always try due-diligence in researching answers before posting for help.
UPDATE
I didn't mention the specifics of my trials, but I had tried deleting the partnership in Activesync, but the problem is that my Magician just doesn't connect.
I did a hard reset, and Ghosted my PC back, but even in this "virgin" setup the Magician doesn't connect.
Am pleased that xBackup did work completely - restored everything including installed apps and settings. Small comfort.
Am now convinced that the problem is with the mini-USB port on my Magician.
Will be sending it back under 2Year warranty.