How long does it take to get a reply? - JASJAR, XDA Exec, MDA Pro General

How long before you hear back from htc europe does anyone know i am trying to book my exec in to be repaired

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Anybody with a bricked or broken Sprint mogul they want to get rid of?

Hey guys/gals,
I'm trying to get a hold of a broken Sprint Mogul for a project Does anyone have a broken Mogul (Sprint Version) that they want to donate/sell?
You can have some cash for a late holiday present and make my holiday season great all at the same time.
Thanks for reading
DrewG
Broken Mogul
I have one you can have. Insurance from Sprint never sent me a return envelope when I got my replacement. It has a screwed up screen, but otherwise works in all capacities. Long story short I dropped it hiking and the screen broke (like you can see the fracture marks). If you're willing to throw a couple dollars my way I wouldn't complain, but otherwise I just want money for shipping. If you want to pay for it we'll work out a price and I'll post it on amazon and send you a link, so that you have an easy way to pay for it (or at least the shipping) and somewhere you can rely on in case something weird happened. Send me an email or reply to this post.
So the phone has a clean esn. i.e. can we activate and test on a sprint account right away(after replacing the screen of course?
Has anyone found any answers on how to unbrick a htc mogul?
What about the jtag?
Just wondering, bricked mine yesterday, flashed wrong radio rom, won't turn on, won't give boot screen, won't connect to usb.
yep bricked it good it did!
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
yaselp said:
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
Click to expand...
Click to collapse
Can you get into bootloader?
no I can not. the screen remains like turned off. the phone doesn't vibrate, nothing.
using the usb connection, activesync obviously doesn't work, but using QPST I was able to open the usb port, under the phone column it says: Q/QCP-XXX(Download)
I appreciate any help with this matter.

No sound when asnwering call

When answering or making phone calls, i can't hear wat my opposite says, unless i on loud speaker, otherwise i hear nothing at all....what could be wrong?
your headset is down, connect htc to repair
what u mean by my headset is down? and mind telling me how to connect my htc to repair?
I have had the same problem, I starts on the moment i used my heatset. You can try to do an hard reset. Use the last ROM.
When the problem stays you can contact HTC to send your mobile. They will repair it. It can be an mechanic problem
Same Problem
I have the exact same problem. It just happened suddenly. Even after connecting the headset. Can anyone help?
Call HTC servicecentre,
They will arrange to send the Topaz to an repair service centre. It is garanty matter.
I did the same an got my phone repaird back.
When I plugged in my headset, i can hear, and the lights around that speaker part is not blinking anymore
Sheldon, did you install any tweaks prior to the failure?
Nope, and i did a hard reset already.
I guess I'll have to send it to the service center tomorrow. Tried everything from hard reset to re-flashing ROMS. To registry tweaks. Nothing works.
Hi guys, today my phone started with the same problem. I live in Brazil and bought it on the US, so I pretty much doubt HTC will give me any assitance here.
I have already tried hard-reset and it still doesn´t work. If anyone has any ideas I would be really grateful.
OK guys, I brought it in to HTC's Vietnamese's service center for repair. My phone was bought in Singapore. It seems like a common problem for Topaz as they acknowledge the problem without further ado.
Repair will void my warrantty in Singapore and will cost me Around US$12 and take less than a day.
Ckth said:
OK guys, I brought it in to HTC's Vietnamese's service center for repair. My phone was bought in Singapore. It seems like a common problem for Topaz as they acknowledge the problem without further ado.
Repair will void my warrantty in Singapore and will cost me Around US$12 and take less than a day.
Click to expand...
Click to collapse
It is a shame to find such "common problem" on a device like this... Did they inform you what is the problem?
I bought mine in Singapore too, as I live in Singapore. I'm sending to the service center tomorrow, i'll update you guys tomorrow.
Repaired! All in a days work. Its working fine now.
Ckth, it delivered to you in one day!? Where you from btw?
I'm from Singapore but work and live in Saigon. My TD2 was bought abt 2wks ago from M1.
Did they call you before they deliver you? You sent ur TD2 to HTC service center @ keppel tower near harbourfront too?
Nope, I am currently in Saigon. And there is a HTC care here. It was actually repaired within the day.
Same problem here. I bought mine in HK, and suddenly one day the earpiece stopped working. I contact HTC greece but still no answer if they accept to repair or not.

Advice plz!

Hey guys,
I've had the phone for 1 or 2 months now, and was enjoying it, but I had that annoying "cardiac arrest" bug which has been described in another thread, where the line suddenly starts jumping back and forth when using applications like swype. It wasn't too bad in that it only happened every now and then, but I sent it back to HTC for repair anyway.
The phone has now been returned in an even worse state than when I sent it! Now it happens a lot more often, almost every other time I use the phone, and the jumping back and forth is a LOT more pronounced!
Returning my phone on warranty is a massive hassle for me because I have to be at home to send and receive the phone, and so I wanted some advice here. Is my only option to return it to HTC over and over again and hope that they eventually fix it? Or are there any other options? Would HTC be able to just give me a new phone?
This phone was bought from O2 (but not by me). Would O2 do anything different to HTC, or would they just send it to HTC for repair? If so, would I be better off getting the person who purchased it to return it to O2?
Please explain your problem in a little more detail
[★] said:
Please explain your problem in a little more detail
Click to expand...
Click to collapse
Heya, I'm not sure what additional details might be needed...
the problem is that when the finger is on the screen and held absolutely still, the phone thinks I'm swyping my finger left and right really quickly. And when I try to press buttons it often registers the completely wrong button.
When I sent it to HTC under warranty, it came back even worse than when I sent it.

Sick 'n Tired

Hi, guess what, two weeks ago I got a new phone, the famous HTC HD2 (leo). I was so proud, I had read so many good reviews about this phone, and I just loved it. Played with the phone night and day, but then it started. The second weekend I had it. I sent four texts (yeah, I have no friends) I was thinking they arrived but (hence I don't have any friends) I thought they didn't answer. But on friday (05.03.2010), my brother called me, asking me about the text, I did not understand, but it seems like it waited 1 week to send a text message. Then my friend rang, about the same (but with the text i wrote to him of course), I did not know what to do! Also my brother called me like 1 week ago, i slided the most awesome button to the left, to answer the call, and guess what? The cell froze, guess what it did yesterday too? Yeah, it froze again.
Does every hd2 live its own life? Would it help to hard reset it? (even though I can't seem to find the "erase all" key)
I have other problems with the phone aswell, but can't seem to remember what they were.. hmm...
If some one does not understand what I'm trying to say: My cellphone freezes when answering a call, also won't send texts when I tell it to.
Can anyone help a friend out? I don't know where else to turn than a forum.
Is this the best phone or what!
What ROM do you have on the phone now?
Nothing that you have described seems unresolvable in the least bit. You are in the right place to make your HD2 live up to its reputation, and it certainly is not hard to do.
IF you can provide any details about your current ROM, etc. that would be a good place to start helping you.
Jnygaard said:
Hi, guess what, two weeks ago I got a new phone, the famous HTC HD2 (leo). I was so proud, I had read so many good reviews about this phone, and I just loved it. Played with the phone night and day, but then it started. The second weekend I had it. I sent four texts (yeah, I have no friends) I was thinking they arrived but (hence I don't have any friends) I thought they didn't answer. But on friday (05.03.2010), my brother called me, asking me about the text, I did not understand, but it seems like it waited 1 week to send a text message. Then my friend rang, about the same (but with the text i wrote to him of course), I did not know what to do! Also my brother called me like 1 week ago, i slided the most awesome button to the left, to answer the call, and guess what? The cell froze, guess what it did yesterday too? Yeah, it froze again.
Does every hd2 live its own life? Would it help to hard reset it? (even though I can't seem to find the "erase all" key)
I have other problems with the phone aswell, but can't seem to remember what they were.. hmm...
If some one does not understand what I'm trying to say: My cellphone freezes when answering a call, also won't send texts when I tell it to.
Can anyone help a friend out? I don't know where else to turn than a forum.
Is this the best phone or what!
Click to expand...
Click to collapse
upgrade to the latest 1.66 rom
Hm, first of all, how do I check what rom I have. Second how do I upgrade it?
1. Settings (on slide bar)>About Phone>Software information
2. Either from HTC direct or from your vendor
Thanks, "please contact your supplier first before upgrading." Aint got time for that.. Hope this will help
So you're not going to check? Are you in the UK?
Seriously, chances are you're on an old ROM and changing to a newer one will work wonders
yeah, i have the old one, anyway, yeah i had the old one... 1,48.. well its 23:59.. cant call them, + do you have any idea how expensive that is!? and yeah prolly just the copilot nav that gets screwed, and i want that to get away from my menu (start menu)
Jnygaard said:
yeah, i have the old one,anyway, yeah i had the old one... 1,48.. well its 23:59.. cant call them, + do you have any idea how expensive that is!? and yeah prolly just the copilot nav that gets screwed, and i want that to get away from my menu (start menu)
Click to expand...
Click to collapse
You don't need to waste a cent, or a second of time calling anyone. The won't help you. They'll tell you to reformat your phone, and the problems you described will return.
You came to the right place for help with these issues. Technical support is typically worthless, as usual. Just take some time to read the info provided here, and in just a short time, you'll be happy with your investment.

[Q] Problem with getting phone back from HTC Repair Centre

Hi
Can anyone give me some advice?
I have now been with out my phone for over three weeks. I originally sent it back to HTC as the touch screen stopped work. I got the phone back 8 days later but the first day of using it the phone crashed in a big way and would not boot back up, on top of that the magneto (compass) didnt work. I sent it back the next day and have still not had it back.
They keep sending it back and forth between test and repair as they keep finding that they cannot fix it so try to repair it again it then fails the test and its back to repair.
I am just not getting anywhere with them. They will not send me the phone till the are 'happy' that it fix but they cant fix it and they wont send me a replacement.
I really dont know what to do!?
Any help would be great.
Thank You in advance
Nick
I bet they've lost it, but are holding off admitting it till they can decide who to blame/how to blame you..
I hope not.lol
They did tell me 2 days ago that they didnt know where it was, that was over a week after they had it back. Then they said that they found it and went on to say that it had been repaired and failed the test so was back in repair.
I know they have it as they arranged the courier and I've checked with UPS and they have delivered it, so i have the confirmation.
This is so frustrating

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