Related
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
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The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!
Not worth it!! get a new one...
cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
G8_crasher said:
cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
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Sorry, but it's your only one!
Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B
I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......
http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.
cizake said:
Not worth it!! get a new one...
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Click to collapse
[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard
Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions
G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
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That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard
anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.
I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?
I just got my TYTN II and its great. Considering the amount i paid for the phone, and the fact that i bought it because i broke the screen on my 8525, im thinking i should get insurance for it.
Does anyone have insurance for the phone? If so how much does it cost? Have you replaced a phone with them before? Any recommendations would be great! Thanks.
saying where you live might help (ie UK, US etc...)
I just insured mine for £53 for one year @ talkcover.com - full loss, accidental damage, theft etc.
sorry. I live in the US.
evilc said:
saying where you live might help (ie UK, US etc...)
I just insured mine for £53 for one year @ talkcover.com - full loss, accidental damage, theft etc.
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would that cover you if something happened to it while you were traveling to the US?
Well you can get your device insured for $100-$200 I believe. That covers all drop and falls. Why dont you just call HTC and lie to them? It worked with me 100%. They sent me a brand new replacement ^_^
XSIVSPD said:
would that cover you if something happened to it while you were traveling to the US?
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http://www.talkcover.com/our_mobile_insurance_cover.asp?referName=Unknown
60 days international cover
are there any US companies that will do cell insurance?? safeware.com used to but dont anymore..
I used http://www.squaretrade.com to insure my TyTn II.
i contacted safeware to see if they would offer insurance for this phone... when i emailed them, i gave all the known names for the device, kiaser, tytn II, 8925 (TILT), etc.... and the response i got was scary.. see if you can catch the scary part!
We would like to thank for the inquiry. Unfortunately we do not currently offer coverage for the 8925, but we are strongly considering it. We are researching the ability to repair the unit, and we are investigating repair depot options at this time. We will be more than happy to collect your contact information, and you will be contacted when we begin offering coverage for the iPhone. We apologize for any inconvenience this may cause.
Best Regards,
Safeware Customer Service Department
1-800-800-1492
www.safeware.com
aaagh! Unclean! Unclean!
Sue for the emotional distress caused by the suggestion you are an iDiot.
gelasmus said:
I used http://www.squaretrade.com to insure my TyTn II.
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I paid $829 for my TyTN II, SquareTrade's quote is $213.99 for 3 Years with ADP (accidental drop and spill coverage). I've never insured a phone and am now on the fence. I like this phone as it's just about perfect. I can't think of what model would make me jump in the next 12/24 months, well, if it was slightly thinner with a bigger Transreflective-VGA screen I'd go again
evilc said:
saying where you live might help (ie UK, US etc...)
I just insured mine for £53 for one year @ talkcover.com - full loss, accidental damage, theft etc.
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Hi,
Im just wondering if you have ever had to actually claim with them. sounds very good, my vario iii is arriving on tuesday and i need it insured. t-mobile are asking silly money really and this seems to be a great offer.
shogunmark said:
are there any US companies that will do cell insurance?? safeware.com used to but dont anymore..
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Really? I have two PDAs insured with them (the 8525 and 8125). Cost me about $60 a year for $500 coverage on each phone. Recently, I added my Tilt to the account. Haven't yet heard from them. I added the new phone online at their web site. I hope they haven't dropped this service.
I've found a replacement screen on eBay for $68 but have no idea how to replace it. I don't see any disassembly of the screen on any of the teardown pics. Any help would be much appreciated.
Insurance thru tmo. Better off getting brand new out the box. Just my thought.
[G2/HTC Vision]
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
djodpm said:
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
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You can call T-Mo, have them add the premium insurance, and then call back in a couple days and have them give you a replacement under the plan for $130.
EDIT: Make sure to get confirmation on this before you go through.
Of course, $68 is much better than $130. This link to a Desire Z teardown shows the top panel being taken apart (about 2/3 of the way down the page). It's a hell of a process; one that might leave you with more than just a screen issue if something were to go wrong.
Pix please and also what link are r u looking at? $68 seems to cheap. Just wanna make sure you dont end up with a mytouch or hero screen
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
djodpm said:
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
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thats pretty bad on the phone but yes that is the right screen.
You cracked the touch screen part not the lcd which would of cost more.
Good luck with replacing it. Idk how good you are at this stuff but for me it doesnt look to hard just make sure you have all the right tools.
and @ EfemaN
thanks for the link. and has anyone looked to see if the led has multi- color?
i don't think you can add insurance now. only at the time you bought the phone.
actually when i bought, they added insurance w/o telling me. i found it later and canceled cuz it's 6.99/mo and deductible is 130. i thought 130 is way too much.
how much will HTC charge you? around 200?
HTC wont even repair them yet, that is the worst part. Below is the email I got from HTC customer service.
We apologize for any issues you are experiencing with your device and would be happy to assist. Unfortunately, we are not currently supporting this device for repair. We will have RMA options available soon, but do not have an ETA on when this will take effect. If you have any questions or concerns, please contact Customer Care at 1.888.356.2375.
I was able to remove and re-add insurance back over the last year or so that I had my Blackberry. There's no harm in just calling to ask.
I just called T-Mobile to have a new G2 sent (having radio issues), and during the usual agreement word-for-word reading, the rep mentioned the "if we find that you screwed up your phone" fee of.. I believe she said around $280, and if I remember correctly, it was $130 for the Blackberry. That $68 screen seems a little more attractive now...
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
Just so you guys are aware..
Insurance can be added only during an open enrollment period - purchase of a new phone or a warranty exchange. More or less, whenever T-mobile gives you a phone, you have 14 days to add it to the line.
That being said, the qualifying event that enables you to add insurance to your line doesn't necessarily have to cover the phone that was purchased or exchanged. The insurance will actually follow the sim card (iphone excluded) so that if you put your sim card into another device, that is actually the device that is currently covered.
Now, if you have a phone that can't receive a signal (totally inoperable as a phone) you might run into some difficulties actually making the claim. While it is technically policy, they would certainly prefer to see some usage on the phone you're trying to make a claim on. Depends on who you talk to, really.
Figured I would share. Toodles.
Bishybob said:
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
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why dont you sim unlock your phone and see if you cant get signal, get your replacement device, which would be covered as a defect, and then add insurance to that one. I prefer sprints insurance, they will even let you claim a phone you got used from ebay/cl or whatever. Also, you might want to look into a third party insurance provider, as asurion is who covers it through every carrier anyway. They will always just tell you to call them, wont make anything easier.
Does anyone have a better tear down link than this?: tjworld.net/blog/htc-desire-z-tear-down
This assumes that the 1/2 that the screen is attached to is separated from the other 1/2 of the phone. I ordered a new digitizer and am just waiting for it to arrive. I was quoted $50 labor from a local shop here in NYC. I ordered the part for $36.
good luck with this man
it really sucks to have almost no good guides on how to take apart a phone
i did a screen replacement with my old vibrant
it was terrible
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
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PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
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Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
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Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
Click to expand...
Click to collapse
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...