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Happy New Year!
My Qtek 9100's USB connector has come loose so I can no longer get a charge. I've contacted the Ebayer I purchased it from to no avail (hoping the issue was just the holiday).
In any event, I need to be proactive, rather than end up with a $700 paperweight, I'll contact Qtek directly so if anyone has a contact number or can make some suggestions on getting warranty service I would very much appreciate their help.
TIA,
John
there is no support number for the us...
only europe
There is a company you can call, not sure what the name was , maybe telesys!
I can check when I am back from vacation in a week.
If it was like that when you bought it surely you can do something about it if the buyer didnt inform you of it.
Arnt you protected upto a certain amount if the goods arnt as specified or is that just for goods that dont turn up ?
Anyway maybe inform the seller that you will report him to ebay. Thats if indeed it was broken when you received it.
I Got my phone in the US, J&R, In the warranty it said to contact this website:
http://www.teleservice.com/teleservice_start.php
They don't have US address,
I hope my doen't brake
Last time I sent to europe a repair, I had to pay Costume Tax.
I've cracked the screen of my Exec.
The O2 shop don't know how much it will cost to fix. They say send it in and 2 weeks later it will come back with a bill, "Don't know how much - could be anything" !!
I sent it to HTC Europe, but they sent it back saying that the LCD on an XDA Exec is different from the T-Mo and Orange models so they can't fix it even though I was ready to pay for it.
So O2 is the only option.
Anyone know how much it costs?
Thanks
wanna let you know that O2 broke the contract with HTC (by asking another company to manufacture the O2 atom while O2 still having a contract with HTC).. they are no longer partner and HTC won't fix or sell their parts to O2(even you are ready to pay).Very bad news for o2 exec,o2 mini s owner..
mrandery said:
I sent it to HTC Europe, but they sent it back saying that the LCD on an XDA Exec is different from the T-Mo and Orange models so they can't fix it even though I was ready to pay for it.
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Click to collapse
Sounds interesting. All boardID=5 Universals have Sony LCD, maybe you have the Samsung ?
http://wiki.xda-developers.com/index.php?pagename=UniversalBoardIDs
http://wiki.xda-developers.com/index.php?pagename=HTC_Partnumbers
I had it sent to the service center in the North Of UK, It cost about 120 pounds to replace.
dt37dt said:
I had it sent to the service center in the North Of UK, It cost about 120 pounds to replace.
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Click to collapse
This was an XDA Exec ?
Was this through an O2 shop or did you send it yourself?
If you sent it yourself, could you let me have the name, contact no., of the place you sent it to?
Thanks
Has anubody managed to find out where to get the screen replaced from? i have broke mine too!!!
ring 01603269924 - and they charge you £185
Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers
Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.
Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:
Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.
Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR
I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.
Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.
here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!
Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem
UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.
replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.
About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...
hi all, ive been trying to sell my refurbished xda exec on ebay but so far every time ove put it up as a buy it noe £230 inc delivery for uk only some nigerian person buys it expects me to send it to an unverified address and is completly timewasting....it cost me money to put the listing on ebay and ebay wont refund the gallery fees or the listing fees if it dosent sell the second time round....im really not sure what to do, its a great item, its a refurbished replacement from o2 with all accesories and the rest and not even switched on by me as i have an xda orbit now. any help would be great and if anyone here is intrested please contact me
thanks
Ariel
Hi,
I bought an MDA Pro at eBay and it took me two weeks to get it.
I never tried to win an auction of a "refurbished" one, if the seller wrote that he "never turned it on".
If I have a broken device and get a refurbished one in exchange, why wouldn't I turn the exchanged device on and test it?
My advice to you:
1) Rewrite your text.
2) Limit your auction to EU and write in big letters that you do not ship to Africa, specially to Nigeria, due to all the scammers. This way they probably won't waste time with you.
3) Test your device. Take pictures of it when turned on. Explain all eventual faults, like scratches.
If you give a good description and if you test your device, you will certainly get serious bidders.
Cheers,
vma
Yeah saying you have never turned it on just looks suspicious. You gotta turn it on, try it out, make sure it works, and take working photos of it. Otherwise you will have a hard time selling it. I wouldn't buy based on what you've said.
Cheers, Mitchell
thanks....i have now switched it on and it works fine. your recomendations are greatly appreciated.
Good luck with your sale!
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/
Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
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Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).
unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.
I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?
My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.
They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.
Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far
haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Click to expand...
Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Click to expand...
Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Click to expand...
Click to collapse
My Phone was also unlocked...
I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!
I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!