Related
Hi,
My 1st MDA Pro crashed a lot, so T-Mob replaced it as it was reported within the 28 day period.
The 2nd MDA had the big metal cover bit sticking out, so it scratched me when I used it. T-Mob replaced it.
The 3rd MDA had a knackered hinge, and made big creaky-click sound on opening, so T-Mob replaced it.
The 4th MDA has a blown pixel in the camera, otherwise great, and I am sure the cycle will continue.
I am wondering if it is:
1. Quality control is not good enough in HTC
2. MDA Pro's are not QC'd well
3. The couriers use them as footballs
Anyone else had big problems like this?
Joe
My first MDA Pro was faulty as well. In my case the "a" key when depressed didn't always show - faulty hardware issue.
I went back to the shop who replaced it with a brand new one still boxed and sealed and I have had no problems since. Be careful with refurbs that is my advice.
J
they told me specifically that they didn't send out refurbs.
i couldn't see any evidence of previous activity on them, but now i got an xda exec, and have copied my t-mob ext rom over to it.
i did the jan 06 99 pound offer on data 5, making total outlay 210 quid.
i will get a vario from t-mob since they don't want to give me a decent mda pro and perhaps flog one of them.
joebongo said:
they told me specifically that they didn't send out refurbs.
Click to expand...
Click to collapse
:roll: They certainly send out "refurbs" cos I've had some...
External speaker (back of screen earpiece) stopped working. Sent phone back to t-mobile. After 2 weeks I got my phone back apparently repaired and tested... was it hell! Still had same fault!
Send phone back again. Another 2 weeks pass and I get a "new" phone (it had a different IMEI so I presume it was a replacement)... guess what? Same bloody fault!
They then try and tell me that I have to send the phone back for repair again! I politely point out that they've had 2 chances with no effect and in the end they relent and say they'll send out a "new" phone and take my current one away... presumably someone's gonna get landed with it after they "fix" it!
The "new" phone came without any packing and although it worked I was far from impressed by the fact that the hinge was really loose, it was scratched, and it had a 2 inch long crack next to the screen! FFS....
After another few phone calls they swapped the knackered phone for a sealed boxed replacement. So far this one's fine...
in fairness, all my t-mob replacements were fully boxed and sealed.
didn't make them good devices tho; each has been dodgy.
im comparison, the 1st xda exec is fine and i like the blue backlight. i also like the price ;-)
im gonna get a vario from t-mob or something as they are not capable of sending me a decent mda pro. if they insist on the replacement cycle more i will ebay it boxed up and sealed.
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
see if you can hang onto it
can i get the keyboard part from you?, want an english one lol
post image pls.
spzero said:
Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
Click to expand...
Click to collapse
First, sorry to hear about your device. Bummer. I keep it in my back pocket sometimes and I hope I never forget to take it out.
If you're able to keep it, please do donate it for development. Midget_1990 is the one you want to make arrangements with if you don't mind donating it to the cause. This will help us start earlier than previously. Once we get Midget_1990 his phone we can send it to another developer I have in mind. Thanks for the post and offering to help. Let's keep our fingers crossed.
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
spzero said:
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
Click to expand...
Click to collapse
Perfect. Thanks for this.
no problem its all for the greater good of the community and users like me..
spzero said:
no problem its all for the greater good of the community and users like me..
Click to expand...
Click to collapse
if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
mort29 said:
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
Click to expand...
Click to collapse
Have you tried approaching one of the mobile phone insurers for your own contract. Phonesafe thru T-mobile charge £8.99 pcm - I wonder if they would provide a policy to you direct. Must be worth trying because your house policy excess may be quite high?
A quick google shows lots of mobile phone insurers - see for example: Mobile Phone Insurer reviews
Maybe then you can read this thread without squirming!
fards said:
if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
Click to expand...
Click to collapse
I am on my fourth Ameo (1st one GPS stopped), the following ones have all been faulty replacements (until my most recent one, which works).
The point is that when I did the first exchange it was in a T-mobile store and I needed it urgently. The GPS had just stopped working but I did not have the box with me. I asked them to do an exchange on the undertaking that I would bring the box into the store the following week to swap it over. However, when I went in the following week, they said they had sent the other box (i.e. the box from the exchanged one) away and didn't need my box.
The other exchanges have all been through T-mobile's call centre - they send out (by courier) a new handset (not including keyboard, battery, screen protector etc) and take the old one away at the same time. It worked quite well - they given you a morning or afternoon slot, which the courier seemed to stick to. If you don't hand over your handset, they don't hand over the new one!!!
well alll i managed was an extra styli, and replaced my keyboard/case and phone so there all shiney but no extra. damn but i tried my best sorry guys, maybe i can 'lose' it next time and theyl never know....
Just installed pocket hack master and it shows stable @ 728 Mhz my old one couldnt even run stable at 663 only at 624 i know many havent being able to overclock but now i can
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.