Database Users

Phone application (radio?) not responding!

Hi,
On my XDAII (1.72) I sometimes experience a not responding phone/SMS application or radio stack.
People trying to call me are instantly redirected to the voicemail, and if I try to make eiter a call or send a text message, respectively the phone application is stalling or the SMS 'Send' button stays in the 'pressed' state.
Soft-resetting the phone or toggling the 'turn off radio' function re-establishes the radio.
Does anyone knows of a solution?
Any help would be GREATLY appreciated and possibly rewarded with a 6-pack Heineken beer

weird, mines just done the same thing. I sent an sms and nothing. I was then taken to the phone screen and it said something like invalid sim something.
I'm wondering if the sim card is not locked in place. I was fiddling around with mine yesterday and maybe forgot to lock the sim card in place.
Just a thought but maybe worth checking :wink:

what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.

pleun said:
what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.
Click to expand...
Click to collapse
I'm using Radio version 1.17, ROM version 1.72.00WWE
The SIM is firmly locked into place

ah..... :shock:

Hello folks,
I have the same problem now for a week... It's driving me crazy... At
some point in time during the night or the day my Qtek2020 gets weird.
The result is that people trying to call me can't connect but to viocemail,
and I can't receive SMS. The only way I can see that I am having this
problem is that whenever I try to send a SMS I get a message "your SMS
cannot be sent", and if I try to make a call, the phone seems to dial out
normally the first second, but then the DIAL-button (which is color-less)
becomes green again...
Please, if someone knows what's wrong or if someone had the same
problem and solved without having to default the whole thing, please
let me know what is the solution.. It is really annoying, so I now have
to randomly reset my phone throughout the day.
PS: my battery is now on 4% so I have to look for my charger, and
after that I can supply with info about radio-version etc. I am running
WM2003 by the way, and I've had no problems like this before, this
unit has been working fine until now. I guess it's a sw-bug? And I
am also wondering if this problem occurs whenever I pass a place
with low signal.. hmm, it's so annoying..
Thanks for any help!
Fred

I've been having problems similar to the OP for 2-3 weeks now (found this thread in a search before posting). It's damned annoying, as it means you can't really trust your phone - am I meant to reset every morning, or more frequently? It seems an intermittent problem, in so far as I've been receiving and making calls as normal, and then you someone asks 'did you get my text?'. Gritting teeth, you call the phone from a landline to find that calls are going straight to voicemail. After a soft reset all missing texts are received immediately, and calls can again be received.
When in this state other PDA functions seem to work as normal. However, I suspect that the power display is "suspended" too. On performing a soft reset after experiencing this problem today, I immediately got "your battery is extremely low", whereas before the reset I recall it was around 50% (vBar image). As others have stated, one clue that not all is well is that sent texts do not get a "Message sent" confirmation.
I've been racking my brains as to what's changed recently on my PDA. For family reasons I've been making a lot more calls than usual, but I also added TomTom Navigator 5 a couple of months ago, and so have started intermittently using BT. But I don't use Sat Nav that frequently, and this problem seems more prevalent.
I'm conscious that I don't have latest and greatest ROM, etc, but am vary about attempting upgrades without strong reasons.
Has anyone seen and solved this issue?

Have you tried cleaning the contacts on the sim card? After a while dust and general wear and tear can mess them up. Also as it's obviously(?) a phone problem it might be beneficial to call your service provider for a new sim card.
That's what I had to do last week. Wish you the best anyway.

It can't have anything to with the sim card as I'm having this problem with a brand new sim card.

crashing upon recieving text and overnight

Hi,
i know this has came up alot, i was just wondering if anyone has found a fix for the xda exec crashing when a text is recieved. This does not happen to me often but it does happen and is quite annoying as the text is lost sometimes.
Also i find that sometimes when i leave my phone closed in clam shell mode overnight i wake up and open the phone but it seemed to be crashed. There was one night when my girlfriend sent me 3 txts during that night and she got delivery reports saying they were delivered,once i turnt my phone on in the morning it was frozen and i had to soft reset but didnt get any of her txts. Im now trialling to leave the phone on in standard pda mpde (screen facing out) overnight to see if it happens this way or not.
Michael
p.s: im using the standard rom that came with the phone
rom: 1.13.48
radio: 1.04.02
protocol: 42.37.P8

Yes the problem is very much there still. I have been using the Jasjar for almost 3 months now. During these 3 months this is my 2nd Jasjar and the problem is on both my units.
The chances of SMS freezing the Jasjar is more likely when the available RAM is below 17 MB. So what I am doing to reduces chances of this happening is to soft reset when the available RAM is below 18 MB. However this is still no gaurantee though it does reduce the chances of the Jasjar freezing upon receiving a text message.
This is a very annoying problem as this makes the whole thing so unreliable. You will never know that a text message has come through and caused your Jasjar to freeze till you need to use your phone again, and if during this period someone tries to contact you his call will not get through.
May I also mention that a few days back I also upgraded my Jasjar with the O2 ROM but the problem was still there. Furthermore I am convinced that this problem is not being caused by any 3rd party software. I can say so with confidence because I have hard rest several times and found the problem to be there even when no third party software was installed.
My only hope is now a ROM upgrade which I heard is due in December. I this does not solve the problem at least for me I can say that I am quitting and the Nokia 9500 will be my next phone.
Regards

@mho,
which mode are you using. I had the SMS freezing problem with my JJ but with my Exec in Corporate mode I have not suffered this. However, I have noticed that since I downloaded the latest ROM from the O2 my Exec is less stable then with the original ROM!

i am using the corporate mode, its mroe stable than the basic mode but upon recieving ssm it still crashes.
i think im going to call o2 today and ask them to change my phone. I thinking of samsung sgh-i300 now.
such a shame cos i really like the exec, if i didnt need a reliable txt function so much i wouldnt really care about it.

When I tried the O2 ROM on my i-mate Jasjar I also opted for the corporate mode and this still did not solve the text message freeing problem. I therefore shifted back to the original i-mate Jasjar ROM
Regards

Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...

doody said:
Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...
Click to expand...
Click to collapse
I have TCMP installed and running on the original corporate ROM and NEVER had the crash upon receiving SMS.

When I had my JJ I did get the freezing problem with receipt of a SMS - but I was also using Pocket Informant. On my Exec on Corp mode I don't use Pocket Informant but use Agenda Fusion and have never suffered the SMS issue. Looks like it could be a third-party app (I also may have used a Today screen plug-in on my JJ, which I don't use anymore) causing the SMS problem.

OK this is starting to peeve me..... hard reset, didn't install TCMP, only installed PI trial and SMS hang issue is back...argh!

no, i had no 3rd party apps and it still hung. I think someelse also didnt have any 3rd party apps and had this problem too.

thx mho... I'll test it out for a day or two more and if it still hangs I'm calling O2. I have a suspicion that it's an issue to do with the memory leaks, probably due to filehandles not being closed when accessing an SD card with LOTS of files in it.

Happening again after being ok for 2 days... calling O2 today...

Yes it is true... I am having same prob too... Even after hardreset without any 3rd party applications, after a while after softreset, my phone does freeze... Some time I am not even able to read the message.

Not sure how scientific this is - but I had the 'crash on SMS' quite a bit in the first week or so of using my Exec.
The first time it happened, I thought it might be to do with insufficient resources, so I regularly closed down background tasks and did occasional soft-resets to 'clean it up'. This didn't seem to make much difference.
HOWEVER, this week I've basically just made sure POutlook is actually running at all times, and I've not had a single problem.
When I fancy the old 'close all tasks' if I've got a load of apps running in the background - I just follow it with a swift press of the "envelope" button.
It SEEMS to be working!

FunkyMagic said:
It SEEMS to be working!
Click to expand...
Click to collapse
Except I spoke too soon. Graaagh. :evil:
Came back to a flashing orange LED, opened up to see, and the thing had frozen.

doh! :evil:

I had the SMS freeze problem with my JJ now I only have it with email download over GPRS. Unfortunately a lot of Universal fans here don't think there are any problems with the Universal while the rest of us are trying to find workarounds. A bit annoying really.

It must be from the service provider, because someone already tested it after a hard reset with nothing installed and still getting these SMS freezes. It could also be the phone. It is hard to pinpoint because I don't see any Cingular-USA complaining of SMS freezing. As most Universal users are in the UK.

If it's any consolation.....happens to me once in a while too.....don't think it could be the network.....but maybe some O2 files??

no freeze but SMS just not received
see my post - only receiving some SMS - this is related to an XDA 2i
on O2 network
the more I trail this forum for SMS issues the more I am concerned that this is a serious bug with the phone.
I have done extensive troubleshooting on this and can confirm that it is a) not related to any loaded SW or backup, b) happening on nearly all XDA derivates to some extend, C) is mainly related to the unit trying to "wake up" (which is normal for SMS receive). Pattern seems to be that combined with a weak signal the XDA wakes up, looses network, re-aquires but the receive failed. The confirmation that the message was received is however already deliverd as the XDA woke up. I can re-create this behaviour at will now. If you send two messages within a short time frame the Second message only will be received. So it is definitely related to the unit waking up.
My XDA was with O2 for repair twice and no change in behaviour. they have agreed to exchange - but see above - form the posts here I think that it is a general problem with the unit

Phone Off on Power On, outgoing call problems, etc.

I am using the latest HTC ROM in the UK with Radio v. 1.03.03.10. When I restart the unit in the morning after switching the power off overnight the phone is off enough times to be a nuisance if I do not notice it. Occasionally it switches into flight mode when the unit is on as well, but this seems to be happening less frequently. I also sometimes have difficulty making outgoing calls, ie the call ends before even getting connected, and redialling will not work until I switch the phone off and back on again. Is anyone else having these problems? Is this an issue with the radio ROM? I have read about the difficulties with the latest Radio ROM upgrades on the forum, and if a Radio ROM upgrade would solve the problem I would appreciate some advice on the best one to go with for use primarily in Europe, with occasional travel to the US and Japan.

Hi, Sorry to hear about your issues, I and a couple others here have or had the problem with the phone being off/flightmode after turning it off, then back on.
Theres a another post about this somewhere..I was just too lazy to find it before I posted, and last I checked a true fix hadn't been found.
If I am correct it shouldn't occur if you only do a softreset, and if you look at your signal bars when you shut it off, it looks like it turns the phone/radio off during the shutdown process...that is normal I'm pretty sure, cause even when it worked correctly it still shut the phone off before a power off, I think the issue is related to the startup process and it isn't correctly turning it back on.
I have had it work fine for the longest, and then when I installed some software it quit, after the fresh installation of software it has worked again, also I notice if I power off the phone while its charging and then power it back on, it always works correctly.
I haven't had any actual incall/call issues myself I can't say if a Radio upgrade would help with that, but I don't suspect a radio only upgrade would help with the flight mode being on after a power down, but I am far from being positive, I think its installed software/ROM related, sorry I can't be of some real help, I'm dealing with it myself..its aggrivating to me, I have forgotten to turn flightmode off and missed calls for half a day untill I looked and noticed.

Start the improvement way by upgrading the Radio ROM
http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms
Here you can find the 1.20 ROM, extracted from JASJAM ROM. Try to install it on your device.
Tell me about this.

Thanks for the feedback and the suggestions. Most helpful.

yes - i get that too - constantly (on a t-mob vario) - i get bumped off the network at least 5-10 times a day and it takes me anywhere between and 10 minutes to get back on. i also get bumped off systematically every night (i am always off when i get up).
calls too are a disaster - an average, it takes me 3 or 4 tries to complete a call when i have full network. (sometimes as much as 10-15 tries)
took my sim and put it into a magician and all went away, so *suppose* it could be a 3g thing, but i am really not convinced because the hermes does have a 2g radio as well (so it should fall back onto 2g whenever 3g fails...)

Not a Fix but a Working Solution
I started having the issue of the radio being off on startup a few weeks ago.
So I invested($10) in a copy of SK Softwares Scheduling Manager SKScheMa.
http://s-k-tools.com/index.html?skschema/m_skschema.html
This has a powerful scripting language and one of the script commands is "GPRS on"
I created a shortcut in the startup folder to a GPRS On script. and since then I have had no more problems.

i´ve the some problem, what do you do for no more problems ?¿?¿
thanks

Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?

>Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?<
If you are refering to SKSchema, then this should be possible. You can create a script that runs when a call is received.
The script can then instruct the phone to play a sound file.

We turned off the UMTS service and reverted back to GSM and that seems to have solved the issue.
Hope that helps.
Cheers,
J.

Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?

ChaoticDruid said:
Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?
Click to expand...
Click to collapse
Well, I can't exacly tell why but I get the same feeling about extra software.
After a hardreset or ROM upgrate (now Cing 1.34/radio 1.16) everything's fine. I deactivate ActiveSync and install some extra software (PocketZenPhone, Total Commander, Regedit, TomTom). After a few days still everything's fine. So I install some other software (SPB PocketPlus, Jetware, a today- and phoneskin) and still everything's fine for a few days. But then on a (not so) fine day: it hangs! The phone doesn't react or TomTom is hanging on the startup screen or the whole device is freezing. Why? I don't know, softreset and everythings fine for a few days.
I notices a few situations while it happened: first when I connected the carpower adapter and second a few times while receiving a phonecall (in my carkit and on poweroff).
Uninstalling everything doesn't seem to do the trick: it still hangs now and then. Also I dont have the patience to hardreset and use my device clean, without extra programs for a few weeks. But I guess in that case everything would be ok (?). But a device without the extra's has no use to me...
My feeling is that the installing the extra's causes a instability in the registry or elsewhere. I also have the feeling that the hardware causes certain instability: the gliding keyboard, the screen (alignmentproblems), the buttons, the SD-card, the network cards, bluetooth... (I had my device in repair with HCT because of the too easy gliding keyboard, the stylus, and the instability with TomTom, but those problems are solverd for now, exept for TomTom). So much hardware, so much software, all in one small device...

A small addition to my previous post: I think another possible cause for instability are the famous memoryleaks. Starting and stopping programs in my opinion never clears the whole memory, in spite of "real" programstoppers like SPB PocketPlus. After working a few days this could cause a freeze (?)

Phone Doesn't Ring when in the standby mode !! Help Please!!

After a reboot it works fine for a few days (2-3 days)
Then the prblem starts.If you manually put it in standby mode (screen off) and make a call to the phone it rings. But if you wait till it goes to standby mode by itself it wil not ring. But it will show that you had a missed call when you resume the phone.
If you manually put it in standbye mode it starts doing i after while.
If you hard Reset the phone and resinstall everything, it works fine for a month or so then it starts doing the same thing as abovee.
Has anyone experienced this?
Is this a defective phone?
Thanks,

Phone not ringing when in standby
actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.
it happens about once a month, but it'd be nice to not miss important calls since i use it for work

lftrejo said:
actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.
it happens about once a month, but it'd be nice to not miss important calls since i use it for work
Click to expand...
Click to collapse
This is really interesting. It seems to happen on some phones but not on some others. in out office it happens only on that one phone. I wonder if some of the phones are deffective.

I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.
I frequently check to be sure that my notifications are set up in the settings properly. Weird.

brynhewko said:
I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.
I frequently check to be sure that my notifications are set up in the settings properly. Weird.
Click to expand...
Click to collapse
We spoke to HTC about this. They said it's a known problem and they are
working on it.
Have you tried a hard reset? (hold Talk & End together and press the rest button. ****Be carefull this wipes out all data and reinstalls everything**).
We found out that for the time being rebooting soelves the problem for a few days. Hard reset solves the problem for a few weeks.

I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.

brynhewko said:
I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.
Click to expand...
Click to collapse
Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.

avoges said:
Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.
Click to expand...
Click to collapse
Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?
Thanks,

SultanH said:
Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?
Thanks,
Click to expand...
Click to collapse
Maybe you're right, I experienced a slightly different issue. My phone wouldn't ring when someone called AND I couldn't bring it out of standby - it would not respond to a power button press. Disabling time synchronization fixed this and it now always rings.

I used to have this issue when I had my Touch checking my email once every hour. After a hard reset and changing to manual email sync the problem has been eliminated.
Keep in mind there is still an issue when the battery drops below 30% where the phone will not wake up for notifications. A charge and soft reset will fix this issue.
Hope this helps.

This is a know problem with the touch so far this is what has come about
hp://forum.ppcgeeks.com/showthread.php?t=11805
HTC has mad the phone to shut down when the battery is at 30% from what people are saying to conserve the battery.
go to ppcgeeks.com on this issue, its all over the place

SD memory card is my theory
I think there is a problem with the memory cards on this phone. I don't know if it' a hardware problem or a wm software issue, but when you take the memory card out the phone is much more reliable. I've defintely had the missed call phenonema with the card in and I don't think it ever failed with it out. Many threads talk about flakey memory cards, Has anyone had this problem without the memory card in the phone? I've taken mine out because it is so poorly supported. Attachments cause a problem, activesync doesn't back up pictures from it, I've read other issues about programs that don't run from it!

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

BIG GSM PROBLEM (Glofiish X610)

Hi guys,
i have a big issue concerning the incoming calls on my phone. When my Phone is in standby mode, there is a HUGE probability that i wont recieve any call. I have the device for 4 days now and today i tried to call myself many many times and i can say that the PDA revieves only about 50% of the calls i try to make. For the other 50% i only get to hear the Mailbox after waiting a while. A few minutes later i recieve a sms on my mobile that i had a missed call on the mailbox. So I think this crap cell phone does turn the GSM power too low while in standy mode. While not being in standby mode i can recieve as good as every incoming call. Do you know if there is a way to adjust the GSM signal strength?
Actually the phone suits my needs quite well besides of that issue, so actually i'd rather like to fix that issue instead of returning that phone to the reseller
PS: I m on a 1800 GSM network and didnt make changes to the ROM.

HI man
no body answer my post tell now i have same
problem
http://forum.xda-developers.com/showthread.php?t=534511

Try a hard reset and see if that solves the problem.

It's common problem of Eten X600, Eten X650 and Eten X610
I have in hands Eten X650 some time ago - it does not recognize my SIM card at all. just "No SIM" on today screen. with another SIM card it start to skip calls.
Also a lot of users have this problem with GSM.
Actually the phone suits my needs quite well besides of that issue, so actually i'd rather like to fix that issue instead of returning that phone to the reseller
Click to expand...
Click to collapse
seems the best variant to return it back

now soft reset and hard reset not solving it and even rom change
now help but the divice working well withe S2U2 whin disabell
suspend mode from S2u2 options but you now battrey wont
last 10 hrs in this seteng