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Hi,
On my XDAII (1.72) I sometimes experience a not responding phone/SMS application or radio stack.
People trying to call me are instantly redirected to the voicemail, and if I try to make eiter a call or send a text message, respectively the phone application is stalling or the SMS 'Send' button stays in the 'pressed' state.
Soft-resetting the phone or toggling the 'turn off radio' function re-establishes the radio.
Does anyone knows of a solution?
Any help would be GREATLY appreciated and possibly rewarded with a 6-pack Heineken beer
weird, mines just done the same thing. I sent an sms and nothing. I was then taken to the phone screen and it said something like invalid sim something.
I'm wondering if the sim card is not locked in place. I was fiddling around with mine yesterday and maybe forgot to lock the sim card in place.
Just a thought but maybe worth checking :wink:
what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.
pleun said:
what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.
Click to expand...
Click to collapse
I'm using Radio version 1.17, ROM version 1.72.00WWE
The SIM is firmly locked into place
ah..... :shock:
Hello folks,
I have the same problem now for a week... It's driving me crazy... At
some point in time during the night or the day my Qtek2020 gets weird.
The result is that people trying to call me can't connect but to viocemail,
and I can't receive SMS. The only way I can see that I am having this
problem is that whenever I try to send a SMS I get a message "your SMS
cannot be sent", and if I try to make a call, the phone seems to dial out
normally the first second, but then the DIAL-button (which is color-less)
becomes green again...
Please, if someone knows what's wrong or if someone had the same
problem and solved without having to default the whole thing, please
let me know what is the solution.. It is really annoying, so I now have
to randomly reset my phone throughout the day.
PS: my battery is now on 4% so I have to look for my charger, and
after that I can supply with info about radio-version etc. I am running
WM2003 by the way, and I've had no problems like this before, this
unit has been working fine until now. I guess it's a sw-bug? And I
am also wondering if this problem occurs whenever I pass a place
with low signal.. hmm, it's so annoying..
Thanks for any help!
Fred
I've been having problems similar to the OP for 2-3 weeks now (found this thread in a search before posting). It's damned annoying, as it means you can't really trust your phone - am I meant to reset every morning, or more frequently? It seems an intermittent problem, in so far as I've been receiving and making calls as normal, and then you someone asks 'did you get my text?'. Gritting teeth, you call the phone from a landline to find that calls are going straight to voicemail. After a soft reset all missing texts are received immediately, and calls can again be received.
When in this state other PDA functions seem to work as normal. However, I suspect that the power display is "suspended" too. On performing a soft reset after experiencing this problem today, I immediately got "your battery is extremely low", whereas before the reset I recall it was around 50% (vBar image). As others have stated, one clue that not all is well is that sent texts do not get a "Message sent" confirmation.
I've been racking my brains as to what's changed recently on my PDA. For family reasons I've been making a lot more calls than usual, but I also added TomTom Navigator 5 a couple of months ago, and so have started intermittently using BT. But I don't use Sat Nav that frequently, and this problem seems more prevalent.
I'm conscious that I don't have latest and greatest ROM, etc, but am vary about attempting upgrades without strong reasons.
Has anyone seen and solved this issue?
Have you tried cleaning the contacts on the sim card? After a while dust and general wear and tear can mess them up. Also as it's obviously(?) a phone problem it might be beneficial to call your service provider for a new sim card.
That's what I had to do last week. Wish you the best anyway.
It can't have anything to with the sim card as I'm having this problem with a brand new sim card.
Hi guys,
i have a newly bought qtek 9000 and I don't know if its broken. Here the problems:
- when the phone rings the ringtone doesn't play fluidly. Sometimes it hangs as if "there where some scratches in the CD"
- when the phone was quite a long time in standby and I answer the phone, the caller doesn't hear anything that I am saying for about 1 or 2 sec.
- when i eject the sd card the phone reboots.
Are these known bugs or is the phone broken.
thanks in advance
I have the same problem, missed a couple of phone calls because of that.
- It seems there is a delay of 2-3 rings before you actually hear the ringtone when the Exec is in standby mode.
- Also I noticed that it takes significantly longer to display the photo you've just taken in the camera mode.
Thinking to revert back to O2 corp. mode.
well actually I'm answering almost immediatly. The problem is that the other person doesn't hear anything I'm saying. The connection althought is already established.
Does anybody have a solution for this bug. Is there a registry tweak? Or an rom update? This is really an annoying bug.
did you install other software?
if so witch one
Actually not, just Agenda Fusion.
Actually this seems to be minimized if using GPS instead of UMTS.
If I have made a soft reset before and I'm using GPS I can answer immediatly. If I'm using an UMTS connection instead, I have to wait for about 2-3 seconds to begin talking.
Try to disable PowerSave, just use the closing of the camshell to powerdown the Universal. This is what I had to do to make sure I did not miss calls with my Exec in Corp mode (original ROM).
ping79 said:
Actually not, just Agenda Fusion.
Actually this seems to be minimized if using GPS instead of UMTS.
If I have made a soft reset before and I'm using GPS I can answer immediatly. If I'm using an UMTS connection instead, I have to wait for about 2-3 seconds to begin talking.
Click to expand...
Click to collapse
I think you mean GPRS, not GPS. I also have a Qtek9000 and don't seem to get this problem, have you tried hard resetting and installing nothing and see if the problem is still there? Or as you say it only happens when you are "using" UMTS, does this mean you are surfing the web while you get the phone call that has the delay?
Just curious as I hope I don't have the same bug, too.
ping79 said:
Hi guys,
<SNIP>
- when i eject the sd card the phone reboots.
<SNIP>
Click to expand...
Click to collapse
That is totally not suppose to happen. Do you mean your whole device soft-resets? Or the phone application? Either way, sounds really strange!
well, actually the whole device reboots.
Someone told me it depends on the apps that are installed on the card, but I'd still hadn't any time to check whether it doesn't happen with an empty card. As soon as I do that I will post my achievement.
SPB Pocket Plus
I used to have my device always HARD RESET when I tried installing SPB Pocket Plus in Memory Card. Et even hard resets my ipaq h6340 when I install it in the FileStore.
Jorge
Hi,
I have one of 6 P4350's that go into a "hibernation" mode after being idle for about an hour or so. If the phone is called, the caller will hear it ringing, but the handset does not ring. If the power button is depressed or the slider opened during the ringing, the device will start to ring.
When it is this mode, it will not accept SMS or give a missed calls notification.
Has any had any similar experiences?
Thanks
What do you mean by you have 1 of 6? My 4350 goes into a hibernation mode; they all should.
Anyways have you tried to hardreset it?
We have 6 4350s and I own one, but all 6 give the same problem. I agree that it should go into power save mode, but after being in this mode for about an hour it will not ring when called.
Yes, we have hard reset them with no success. After a hard reset, the device boots and then a customisation process runs. Is there any way to prevent this process from running?
So all 6 have the problem of not ringing when asleep? I find that very amazing that you have 6 devices that are not working correctly. Perhaps its a setting but I don't recall ever seem a setting of this nature on my phone. Do you know what ROM version you are running? Have you tried a different providers SIM in the phone?
Yep,
All six give the same problem. Strange thing is that they run 2 different ROM versions.
We got our provider to run some checks and they can "page" the phone from the switch and it responds, but yet will not ring. I will try a SIM from another provider and see if that solves the problem.
I seem to have the same problem on my new P4350.
After being idle for some time, for example when i get up in the morning, it doesnt receive incoming phone calls. And a hard reset did not help either.
Do you already know the solution to this problem?
The same with me... on WM6
The Solution
Well, it seems to work again.
But i don't really know how i solved it
It's one of three things:
1. I changed a setting which said to automatically switch of the device after three minutes or so.
2. After calling my telco provider they said that i should switch of my phone for at least 10 minutes each day so that the SIM card has up-to-date network information.
3. I installed a new SIM card, which was necessary because of a new subscription.
I think that the first solution did not really help, since i think that after i changed that the phone still didnt work a few times. Same for the second solution.
But after i installed the new SIM card, it has not happened once
"Knockin on wood"
Hope this can help some of you in solving this problem.
After a reboot it works fine for a few days (2-3 days)
Then the prblem starts.If you manually put it in standby mode (screen off) and make a call to the phone it rings. But if you wait till it goes to standby mode by itself it wil not ring. But it will show that you had a missed call when you resume the phone.
If you manually put it in standbye mode it starts doing i after while.
If you hard Reset the phone and resinstall everything, it works fine for a month or so then it starts doing the same thing as abovee.
Has anyone experienced this?
Is this a defective phone?
Thanks,
Phone not ringing when in standby
actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.
it happens about once a month, but it'd be nice to not miss important calls since i use it for work
lftrejo said:
actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.
it happens about once a month, but it'd be nice to not miss important calls since i use it for work
Click to expand...
Click to collapse
This is really interesting. It seems to happen on some phones but not on some others. in out office it happens only on that one phone. I wonder if some of the phones are deffective.
I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.
I frequently check to be sure that my notifications are set up in the settings properly. Weird.
brynhewko said:
I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.
I frequently check to be sure that my notifications are set up in the settings properly. Weird.
Click to expand...
Click to collapse
We spoke to HTC about this. They said it's a known problem and they are
working on it.
Have you tried a hard reset? (hold Talk & End together and press the rest button. ****Be carefull this wipes out all data and reinstalls everything**).
We found out that for the time being rebooting soelves the problem for a few days. Hard reset solves the problem for a few weeks.
I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.
brynhewko said:
I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.
Click to expand...
Click to collapse
Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.
avoges said:
Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.
Click to expand...
Click to collapse
Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?
Thanks,
SultanH said:
Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?
Thanks,
Click to expand...
Click to collapse
Maybe you're right, I experienced a slightly different issue. My phone wouldn't ring when someone called AND I couldn't bring it out of standby - it would not respond to a power button press. Disabling time synchronization fixed this and it now always rings.
I used to have this issue when I had my Touch checking my email once every hour. After a hard reset and changing to manual email sync the problem has been eliminated.
Keep in mind there is still an issue when the battery drops below 30% where the phone will not wake up for notifications. A charge and soft reset will fix this issue.
Hope this helps.
This is a know problem with the touch so far this is what has come about
hp://forum.ppcgeeks.com/showthread.php?t=11805
HTC has mad the phone to shut down when the battery is at 30% from what people are saying to conserve the battery.
go to ppcgeeks.com on this issue, its all over the place
SD memory card is my theory
I think there is a problem with the memory cards on this phone. I don't know if it' a hardware problem or a wm software issue, but when you take the memory card out the phone is much more reliable. I've defintely had the missed call phenonema with the card in and I don't think it ever failed with it out. Many threads talk about flakey memory cards, Has anyone had this problem without the memory card in the phone? I've taken mine out because it is so poorly supported. Attachments cause a problem, activesync doesn't back up pictures from it, I've read other issues about programs that don't run from it!
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
Hello
I've the HTC Jade smartphone since one week, and I'm very happy of this. I love design and multiple functions.
But sometime, I observed a problem with my phone.
It was normally on, no problem with network or others appears, but nobody can phone me or sms me, and I can't phone and SMS. It doesn't work too.
As the network was disfunctionnaly.
A phone reboot resolve the problem, but in one week I oftently had this problem (three times minimum). It's a real problem because I can't know when my phone is "disconnected" or no.
Is there anybody have this problem, and know a fix of this bug ?
Thanks,
Julien.
Do you use SPB Phone suite or similar software?
It happened to me before, if I switched GSM on, did not wait until it is really on and than switched the phone to standby.
No, I don't use SPB Phone or others software for my phone.
I just use ActiveSync for synchronise phone with computer.
Do you switch your GSM network off regularly?
Try hard reset. I think that is a software problem. Are you using 3G network or GSM only?
Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.
sorry, double post
fenikso said:
Do you switch your GSM network off regularly?
Click to expand...
Click to collapse
No, I never switch off my GSM Network (you talk about Airplane mode ?).
And HSDPA mode and 3G are always activated.
Again now, my phone just have the problem ! I saw that when I wanted to call then it doesn't work.
I must reboot and I lost three calls and one SMS >_<
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!
If you do not use any third party software, you can ask HTC support directly.
http://www.htc.com/us/CS_Mail.aspx
Zeganso said:
Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.
Click to expand...
Click to collapse
Tried that one after whole night in standby. Worked just fine... Device woke up on it's own, delivered the message, played sound, started blinking LED.
C4st92 I have same bag with my O2 Atom Exec, but nobody can`t help me long time
I waiting, waiting long time... and buy new phone - HTC 3G, 2 days ago...and... Oops, i see your news, you make me shook
I hope you can make this bag...and write here about this problem....
I have also both bugs. Yesterday, my jade loose the call and didn't react at any order. I could not abbort the call. Actually after a reset, i was not able to call anybody as a operator failure.
And today after the night, I sent me a sms from the inet and my jade didn't react althrough it was on stand by. After wake up, the SMS was shown.
I have the german version of the jade.
Regards
Hi, I have the same problem with my HTC Touch HD. Only when i set to GSM network is good. Problems are when i use Auto or 3G band. I have this device from 17.11.08. How do You thing, can I replacement for new one? Without waiting for warranty repair?
Sorry for my English.
troxter
How do You thing, can I replacement for new one?
Try But, some shop have rule "If product have problen can change within 7 days from date of purchase with the original receipt only"
I bought this phone in Orange shop. It was upgrade phone.
is it a general bug or depending on device?
I already wrote that I did not encounter this problem in my Jade.
C4st92 said:
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!
Click to expand...
Click to collapse
Since hard reboot, my phone has bugg two times.
I'll test to disable HSDPA and test with just GSM/GPRS Network if I keep this problem.
Wait & See
Guys, have you tried to contact HTC directly and ask about this problem?
I am using only GSM network and I did not encounter any of those problems. But if it seems to be common, why not ask them?
I called the german HTC support two days ago and reported the problem. They want to check this. The support has no resposibility to check, they report it to HTC directly and I think they could better speak english than german ;-)
Perhaps it depends of the rom. I have the german rom and using umts.
The problem is very special. If I receive a sms after a certain time (wake off 3h), only LED flashs. When the time is longer (e.g. 6h), the LED doesn't flash receiving a sms.