Got the delivery of the phone yesterday morning, bought Tomtom 5 for PDA in the afternoon, Installed tomtom (v5.21). By the evening everything was fine, I was able use the tomtom. All of sudden just before midnight it hanged and died. I tried soft reset a few time also hard reset twice to no avail. All I see is it tries to reboot - shows O2 splash screen and firmware thats all. It hangs there - there no way to turn it off either. tried pressing power button etc . no response from any key!
Any idea what to do?
thanks
Jahirul
Pull the battery out for about 15 minutes then plug it back in. That is equivalent to a soft rest.
cktlcmd said:
Pull the battery out for about 15 minutes then plug it back in. That is equivalent to a soft rest.
Click to expand...
Click to collapse
That didn't work either. Still stuck on the boot screen. Here'e are firmware details it show on the boot screen
R 1.04.02
G 42.37.P8
D 1.13.48 WWE
XDA ecec frozen
Hi there,
I had exactly the same problem with my first XDA exec purchased on 3rd December, it ran perfectly until the 5th when it locked up in the way you describe, I tried hard and soft resets, leaving the battery out etc, to no avail. I changed the unit on the Tuesday 6th, and that unit worked for most of the day, but that evening the touch screen failed, and of course now that I have hard reset it, I can not calibrate the screen again!! so I shall take the unit back this weekend to see if I can get ojne that works!
best take yours back I would say unless anyone here has the answer for you or me!!
Ash
did you try reloading your rom? try and flash the device with a jasjar rom and see if it works....
San
Try go to bootloader then reset. My EXEC work for that.
As you are still within the 28 day period why bother with it? Just take it to an o2 shop. Don't think they will touch it if it was purchased through some other reseller though.
I took it to a O2 shop. They offered me a replacement, I chose the XDA IIi instead. Hope this one last bit longer.
Thanks everyone for suggestions.
Jahirul
My Exec has just died with the same symptoms as above. It was working fine, then it started acting up so I tried a soft reset and then several hard resets but it just hangs on the initial splash screen showing the firmware version. Thankfully it's within the 28 day period so hopefully my O2 shop will be able to swap it for me.
I hope the replacement is more reliable.
I got my hanging PDA working (for no reason it just hung at O2 Splash screen when i soft resetted - i haven't even started "hacking" it with UBER proggies yet!!)
here is my post:
http://forum.xda-developers.com/viewtopic.php?p=244341#244341
try this also:
http://forum.xda-developers.com/viewtopic.php?t=42992&highlight=bootloader
keep up the good work guys - this forum is awesome. (without it i'd be in limbo land trying to fix my PDA in AUS where this is NO support for XDA EXEC (i got mine from UK
Related
My O2 XDAII is 10 weeks old. After using the internet and the screen freezing I SOFT-RESET it. Now the screen will only flash with the O2 logo between the backlight coming on and off and a few letters/numbers at the bottom right of the screen. Ive never had any problems before...I cant soft-reset, hard-reset or (it seems) to be able to charge it. The only way in which it stops 'flashing' is to take out the battery. Is there anything I can do at home?? (as you probably guessed Im a novice at all this!)
Any help would be greatly appreciated
Many thanks, Rob
This happened to me just yesterday, although It happened in different circumstances. Baiscally, I went to turn the phone on and it wouldn't (with any button.) I tried a soft reset and all that happened was the O2 screen appeared with the backlight flashing on and off every 10secs.
Before trying a hard reset I waited to see what would happen when i connected it to the cradle at work. Soon as I connected it. it switched back on, but it was as if it had done a hard reset (ie everything I have installed was erased. Good job I made a backup!).
Basically, it seemed to rectify the problem once connected to the cradle, which hasn't happened to you I know, but i thought I'd let you know that I got the same "symptoms".
my 1 week old Imate almost everyday gives me a black screen with no response what so ever from its buttons. even removing the battery does not help! I have to then hard reset the damn thing inorder for it to be back in business.
Any thoughts
note: running both firmwares didnt help 1.72 and 1.66
Take off either wisbar or spb software, (if you have any installed). When I used to have wisbar advance and today plus running together, somehow they always trigger a hard reset. Using one or the other helps. I'm using today plus 2.0 only because it has its own task manager.
hm..
I also han Hard Reset
I had installed Spb Pocket Plus,is this a problem?
AND plz. Everyone WHO had HARD RESET on I-mate/XDA2/Qtec 2020/MDA 2 TELL US WHAT PROGRAMM was a case of Hard Reset :idea:
My same old story...
After a week of usage... it auto hard reset...fully loaded with softwares.
Didn't have time to install any software and it hard reset two days later at abt the same time. Funny why this happen when the set has only factory default softwares.
Did some checking at PDA stores and there are many possibilities to this.
One of them is not properly following the 8hr charging time when it is new and also overnight charging. To solve it is to charge it until its full and disconnect the charger. Do this for a week and see what happens.
So far, my set never once auto hard reset again after i follow this routine.
Hope this helps....
thanx for an advice. :idea:
dead......
I just installed EasyTweak on a i-Mate v.1.72 and it went completely dead.
had to take the bat out for some minutes for it to recognise the hard-reset......
i'm gonna cry......
I am getting a similar problem with my 1 week old XDAII. It is all absolutely fine, and then suddenly it won't switch on or soft reset so I have to hard reset and restore a previous backup.
I thought it iwas battery related, but after hard reset, the battery is still got enough charge.
Any help greatly appreciated.
This is crazy!! exacly the same folks, my 1 week old XDA2 have been hard reset like 20 times!!! everything works fine and suddently I can´t turn it on and the soft reset doesn´t work. So hard reset and start all over again untill the next hard reset that can overcome within hours or 1 day time.
What I´m I gonna do.... it´s the second unit I´m testing.... and the same in both
Bill (from Spain)
Me too
Every week, keeps hard reset, I tried everything, every ROM, and nothing. At this time my phone is Hong Kong (yes I send it!) going to a Service center to see what they can do. I saw a xda2 from a friend and his got a New ROM that isn't avaliable ate www.myxda.com .... Any sugestions? and I yeard about Windows Mobile third edition
Can't stop the hard reset?
BACKUP, BACKUP, BACKUP!
I'm using Sprite Backup...its so much faster than the stock ones and best thing is it saves as an exe file. All you need to do is backup to the SD card and you're safe.
I have same experience:
I was doing fine when I went overseas over the weekend. As I was travelling, I powered off. And after an hour or so, I was unable to power on. It has nothing to do with the battery. No button or soft reset can bring up the screen. Only hard reset.
Note that I don't have such a problem when I power off at night. And both my batteries were charged >8hrs at new and I stop charging my battery when it reaches 100%. Not to mention I changed the battery as I thought it was due to no power. So, not a battery problem.
I don't think it is the software problem either, as after hard reset, I still get that problem when I powered off for an hour.
I did notice something on my 2nd encounter: the Phone app was up because I received a call. After I powered off, it stuck. At night, I closed all my apps and power off at the Today. I wonder if that is the cause. :roll:
Suggestion for those that have the same problem:
either
1) don't power off with your Phone apps running - close it totally
or
2) run Windows Media and turn off your screen or run some Display Off utility instead of power off
HTH
Hi all:
Yes, I uninstalled the spb utility and now the xda seems to work better plus the battery last twice as much as before with the spb utilities!!!
On the other hand I installed the sprite backup and it´s much faster than the build in app.
I hope it doesn´t hard reset anymore, but still testing it, only 24 hours without hard reset, I´ll confirm it after 3 or 4 days of smooth work...
See u
Bill
does any one know how we solve this damn bug !!
my 2 weeks old Qtek 2020 that i bought from london. crashes down and without reason performs hard reset every couple of days, i have backups but it is very frustrating, and all the time i have a feeling that the system is not stable.
my device info are :
rom version 1.66.00 wwe
rom date 02/20/04
radio version 1.10.00
protocol version 1337.18
extrom version 1.66.130
do i need to update the rom to solve the problem and if so what is the link to it
or are there any other suggstions how to solve the problem
Back to top
It might be for the following reasons:
1) some software you installed hard reset it or caused it to hard reset
2) the battery is not working properly or you left it to dry up
3) faulty hardware
Cheers
if it were faulty hardware then it's odd that a hardreset always works
Hmmm, sounding all to familiar. My XDA2, 1.66.00 WWE, had it a month, been back to o2 once and is on the way back now. I was having loads of problems with the thing freezing, mainly when taking it out of my pocket, turning on and not being able to do anything. I even ran it for a month with no extra software at all and it kept happening. Lets hope the service center can pin the problem down soon as ive currently had hardly any use out of the thing.
could it have something to do with the 2003 issue with not baing able to run more then 13 or how much was it processes
maybe some process get killed which is needed to turn on somehow
it would explain why people seem to get it more often if they have fancy today and skinning items which also have their own processes
I am beginning to thing this 'bug' relates to the battery.
I have charged my XDAII overnight for a week and it seems to be Ok since then !
to those who have unintentional hard resets on their XDA2, did you all upgraded your rom by yourselves? my XDA2 is just 3 days and i want to be extra careful with mine as i just installed tons of softwares today.
it's been awhile since my hardreset itself last
and my xda2 still have the 1.66 rom that it came with
Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help
You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.
Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?
erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...
Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.
trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode
Aye, thats the one.
Cheers
HELP NEEDED!
Yesterday I bought a Hermes (Vodafone 1605).
Everything was fine, I installed Opera and tried the wi-fi.
Then it locked and there was non way for turning it off. So I made a soft reset and I found out it hangs on the vodafone splash screen.
I tried a hard reset and nothing changed.
I can see some codes in the lower part of the screen as it tries to boot up but nothing happens.
I looked up some threads and tried to remove the battery for 20 mins.
It actually went over the vodafone splash screen but only to halt on the windows mobile one.
The thing that puzzles me is that I didn't mess at all with the ROMS!!!
It's exactly as it comes from the box.
Any advice and help is more than welcome....
Thx in advance
A few more details
I've been trying to get my Hermes working.
That's what I found:
Taking away the battery for some mins and hard resetting brings me to the windows mobile screen then it hangs
The same procedure but soft resetting instead of pressing space actually let the phone start but then it hangs on the screen: "Tap the screen to configure ...." etc. etc.
Still trying to figure out what's happening.
Anyone with some ideas please help me. I don't want to play with the ROMS till it's strictly NECESSARY. I can't understand why it's stopped working.
Now it works...
Repeated the procedure, soft resetting instead of pressing space.
It went smoothly and run all the Vodafone customization programs.
Now it's off and charging.
Don't know yet what was the problem. Hope it's not a problem of stability.
I'm starting blaming myself for leaving my old Tungsten.
Does anyone experienced something similar? May depend on some particular operation?
Curious, but Hermes sometimes needs to settle down. Suggest you try the following to avoid hangs/freezes as well:
http://forum.xda-developers.com/showpost.php?p=1078848&postcount=2
Mike
I think it's the well known freeze problem...
My Hermes worked fine for a while. Then I synced it and installed Magic Button. Everything looked perfect. I left it for a while and when I came back it was off and it won't go back on. Soft resetting just causes a freeze on startup.
I guess it's some problem with activesync. I tried the fake server but I'm not sure I didi it properly. I'll try again once I wake my Hermes back up.
Hope to solve this, otherwise it's almost unusable.
It keeps freezing...
I'm getting really worried.
After some hours of normal use I experienced the "won't wake up" problem.
The strange thing is that soft reset doesn't solve the problem. Neither does the hard reset.
When I tried to soft reset it went to the bootloader page.
I need to remove the battery for about 20 mins and try a hard reset.
Sometimes it works with space reboot, sometimes it need the soft reset restart.
Then it freeze after some time.
When it doesn't work it freeze on the vodafone splash screen after showing the version numbers at the bottom of the screen.
I'm quite puzzled.
It's a brand new V1605 with S/N HT645.
Maybe that's more than an issue on it.
Any chance to improve this with a ROM upgrade?
As your device is brand new with the its original ROM, I would take it back to the store you purchased it and ask for a replacement.
They should swap it for you right away.
Not so easy..
I'd like but I bought it from ebay.
It's a brand new Vodafone UK VPA1605, but i don't think I'm eligible for any assitance (even paying) here in Italy, even if Vodafone Italy sells the same PDA.
Now I'm not even able to start it. It keeps freezing on the vodafone splash screen.
I tried several hard and soft reset (even removing the battery for 1/2 hour or so). What I cannot understand is why it's so unpredictable? It's electronics.
It should just work or doesn't work, till you change something (software or hardware).
Hi Everyone,
I'm having some issues with my P3600.
Sometimes (to many times in the past days) while making something on it, the image on the screen suddenly mess up (freezes and weird image) and hangs. Then after the soft reset, somethimes the image stays black, and finally on the 5\6 try it boots fine...
Also noticed that this occurs more while connecting the usb cable jack to sync...
Already make some hardresets and some rom upgrade tests... Also tryed some wm61 cooked rooms, no luck.
Anyone already got this? I think there's must be some problem on the flat cable that connects the lcd-board. Can anyone help me whit some more ideas... before I decide to open it?
Thanks In advantage
SteelwarrioR
it happens the same to me... the pixels all messed up... i dont know wath is the problembut i think its the flat cable ... becouse i have open it one time 3months ago and now its fine. now yesterday have done the same thing
sorry my english
Ok, I open it last night based on the service manual I found somewhere on the Internet, the flat cable looks fine... Now this morning this same situation occurred again, this time while unplugging the usb charger. I Think there's must be some problem on the usb connector. The usb connector is part of the main board so it could be a hardware board issue? Anyone got this on problem on Trinity? Any troubleshooting tips ideas will be appreciated...
SteelwarrioR
hi,
same here. trinity hangs up after some time, screen stays black, when i try to wake it up.
have to hard reset several times and it wont boot for some trys, then with luck the windows sometimes finaly starts. I already changed the simcard and removed the sd-storagecard.
The vodafone hotline adwised me to send it in. Seems to me like a hardware issue.
My trin is about 1 year old.
(sry for my bad english)
Andi
No solution Yet???????
hi,
same here. trinity hangs abouth 3 or 4 time a day, screen stays black, when i try to wake it up.
have to hard reset several times and it wont boot for some trys, then with luck the windows sometimes finaly starts
hi, the same to me... it's like the rom's, after a few soft reset couldn't find the necessary files to start again.... and sometimes, after meny tries, it starts well... it's like the ppc processor gets tired and goes to stand by..... it starts freezing the display, and loosing some pixels. so the only things to do is soft resetting the device... any solution? thanks
same with my htc - it appears to me that the errors occur when the trinity was used for a while and the processor was getting warm. the files and folders on the sd-card show strange symbols. but i have also problems when i stick out the sd-card completely.
i will send it to htc repair center - i just hope that they will not send it back as the errors occur only frequently.
so long,
bjoern
solution solved
take taste power and center ok reset take few sec to powering and phone starting
or power and run and stop call reset and phone starting on factory powering
not solved at all
sorry no - this is not the point - i think all guys here have (hard- and soft-) reset their Trinity more than 50x!
the problem is that once the software has crashed you can`t reset it for about 20min - it seems that the processor has to cool down or something like that - after a while (if I´m lucky) my P3600 boots as normal.
I already flashed several new roms - same problem with all of them - I`m pretty sure it`s a hardware failure.
Hello, i don't have any such problem, my Trinity runs very stable even with cooked roms. but sometimes Mobile navigator 7 takes too much memory so the System becomes instable and i have to softreset it.
Hi, mine bug also, and that's begin 2 or 3 days after I have flash to the 1.56.70.11 Radio Rom....
mine worked fine for about 1 1/2 years but suddenly it crashed continous. i havent flashed it and allready hard reseted several times on different days. sometimes it worked for a while but hangs if i started a bigger app like tomtom. vodafone told me they will exchange my p3600. now im waiting for their call
E: Got a new one today which works perfectly so far!
Hi guys,
has anyone had this issue solved without swapping the device?
I have the same problem.....
Bye
Petz
Same problem here...
I have to sftreset or hard reset several times to get it runing again...
In my opinion its some kind of problem with the processor...
Stiil i'm hoping this is a software insue... so that sone one have a hotfix for that...
For my part, when my Trinity crash, I remove the mini-SD, the SIM card and the battery. I just re put the battery, restart (soft reset until WM has realy start, and no more touch or screen freezes), I replace the sim, restart again.. and finaly I replace the mini-sd. It's very long, but generally works well
EDIT:
Finally, I better make my tongue and keep my method for me because at evening begin, my trinity crashed and impossible to turn it on until I finally come back house and have no need more...
my hand that it will crash tomorow morning juste after leave to works
hi, i started getting the same problem.
only thing different is I upgraded to wm6.1 (Mary SL)
I took it back to wm6 which was still locking, then down to wm5.
1week later no issue!
maybe the wm6+ os's needs more cpu than wm5 and causes it to overheat!
just a thought!
xpuser8334 said:
maybe the wm6+ os's needs more cpu than wm5 and causes it to overheat!
Click to expand...
Click to collapse
I don't think so because I downgraded my Trinity to original WM5 and, even if there were less crashes, it crashed anyway.
Now it's still with WM5 but it doesn't start anymore, only backlight.
Ciao
Petz
I want to let you known that my Trinity has run ok for 5 hours without any issue after putting some paper between battery and metallic plate under the battery.
I had to press a little over the rear cover to have it placed correctly because the battery is higher than before.
Keep in mind that it stopped running completely 3 monthes ago, it didn't start anymore and it didn't even go into bootloader mode.
Now I'm using WinMobile 6.5 beta........
Ciao!
Petz
Hi Guys , i have Trinity P3600 in Egypt ,,, it worked perfectly for more than 2 years , but last month it make the same problem like mentioned b4 , hangs , stuck in boot image , or mess in pixel ,,, and i tried to downgrade but no luck, i tried to use different Radio ,, it works sometime , but after a week no , i tried to take out the battery and wait for 3 hours , then back again , so it works but again it hangs if i start my GPS (IGO8) or heavy programs/.
any solution pls
Thanks