Database Users

Tmobile GPRS

Is anyone else having any trouble with TMobile's GPRS? I haven't been able to get a GPRS connection since December 1st. I have had a open ticket with TMobile since the 4th. My connection tries and tries and tries but eventually comes back and says that the answering modem has disconnected. Not getting any help from Customer Service or the Wireless Data Group. 3rd Level Wireless Data Group has supposedly escalated this ticket to their Network Engineers but that was on Friday and I haven't heard from anyone since then. I've been through the standard check your connection settings and such several times and even did a hard reset on Saturday thinking that maybe something in my OS was screwy. Any suggestions or ideas?

I have the same problem. I can get connected to WAP.VOICESTREAM.COM, but that does me no good, can't visit webpages or utilize IM/POP services.

wap.voicestream.com working perfectly here..
unlimited, free gprs is the way to go.
make sure wap browsing is activated on your account.
-arebelspy

What AP are you guys using?

Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.

andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH

Qman said:
andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH
Click to expand...
Click to collapse
Yes have tried both of those and still get error that remote modem has disconnected.

I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?

Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.

sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance

lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:

Yeah it was my radio that was the problem. I tried the sim open door thing to no avail. I finally got tmobile to send me a replacement and that fixed the problem.
Ross said:
lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:
Click to expand...
Click to collapse

andygee said:
Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.
Click to expand...
Click to collapse
Actually, I doubt it was your radio... I was having similar problems in the similar timeframe with BOTH my XDA and my Sony, which I use as a wireless modem. Started asking around to other non-XDA T-Mo users if they were having data problems, and we all seemed to be having the same problem... Very spotty network performance on both wap.*** and internet2.***. Either no connection, or 2kbps throughput max. I also traveled to other cities (incl. Chicago) during this time and head the same trouble everywhere. At 2kbps, most web sites and mail servers timeout before a complete send, so both my devices were virtually useless.
I too contacted T-mo, ended up with a tier-3 trouble ticket with an estimated call back of TWO WEEKS. Still haven't heard back, but it's back to normal (+/- 40kbps) on both devices. The tier-2 guys denied there was any NW problems, but the truth was obvious to me and others.
Still some trouble spots throughout the day, but they never seem to last more than a few minutes. The date range I had the problems corresponded almost perfectly with your dates, hence my doubt that it was the radio.

I too was having problems with GPRS and wap with T-Mobile the last few days.
Well the only solution I was able to achieve was somewhat drastic but not too bad.
I got SMS, GPRS, WAP, and CSD dial up working again by using Pocket Backup.
1st - I made a full back up of everything
2nd - I did a full hard reset
3rd - with a "virgin" machine - I was finally able to to SMS & connect GPRS & CSD
4th - I then partially restored my box - by omitting MMS, Inbox, Connections, temp files, and other non-essential network items
5th - I then reloaded my email settings
As of last night and all day today - this has been fully successful.
I attribute the loss of SMS, GPRS, WAP, and CSD to some software I loaded that may have hosed it all up. The restore process fixed it so I am now happy again!
FYI
JB

I have the Same Problem, but I Fixed with a SoftReset.
¡¡Salud!!-2

Try using....
Try using the Radio upgrade from 4.01.00. It works a lot better for me. I was needing t-mobile's advanced wireless data group to reset my internet connection every time i tried to log on a second time. I'm using PPC 2002 and that radio upgrade, and i couldn't be happier with my phone!

No Google on TMO USA GPRS?

For some reason, I cant get to ANY google website when I am using GPRS/EDGE on the Tmobile USA network.
No Google Search, Gmail, Maps etc.. Nothing. Any other website works. When I try to access a google site, it locates, and then stalls on "opening". It happens in PIE, Opera, MiniMo.
When I use Wifi, I have no problems. It only doesnt work when using GPRS.
This is on the Tmobile USA network, with a vario and stock tmo rom (1.8.10.2)
WTF?

Try this link, does it work?
http://www.google.nl/pda

I have the exact same problem. It's very weird and VERY annoying.

Sorry, for some reason this double posted. Good way to start my posting here on this forum

I've had my Tmo MDA for a month now & never have gotten anymore than "page cannot be loaded" with google. WiFi works same as yours.
Dont know if it helps but..
* I can get to google using the phone as a modem for my laptop.
* If I use the MSN proxy (go to vista live beta, search for google, choose the mobile version) this works
* I wonder what other sites dont work but should
* rom is what the unit shipped with. Registry unchanged exept for bumping the cache in a few places for speed.
lastly, check this http://forum.xda-developers.com/vie...ghlight=&sid=494a2df12b48a1e8fdca8ae0e7bfb752

I have the same problem. The thing is it worked for the first week or so. I bought my MDA the day it was available on Feb 21. Would T-Mobile have somehow blocked it a few weeks later? I will say I am running the Custom 2.17 ROM, but I have had this problem before and after the ROM upgrade.

Tried google.nl
I actually got to the google page, but searches dont work. Either does gmail, image search etc.. etc.. etc..
This is really annoying. I use gmail for all of my mail, and google for ALOT of stuff, without it. I am lost

I have had my KJam since November, used google.com/pda in the past many of times especially the GPRS, but I mainly work from home on my wifi. Today I noticed I could not get any thing to come-up on google while using the GPRS, with a timed-out error message. It sounds like we may all need to inundate tmo's wireless group with calls to get them to fix something on their network end of things.

Before we storm the castle
What locations are you in? Could it be a timing issue with whatever your access point/tower is and Google itself?
I just tried from the Eastgate neighborhood in Bellevue, WA using my T-Mobile MDA and was able to do a couple of quick test searches on Google (using the www.google.com/xhtml and /pda URLs) and completed each search successfully.

Re: Before we storm the castle
chiaspod said:
What locations are you in? Could it be a timing issue with whatever your access point/tower is and Google itself?
Click to expand...
Click to collapse
I'm in NYC.

Try Mobile Leap at http://mobileleap.net/mobile. It's a simple interface to a bunch of search engines and I was able to get a return from google using it via the phone.

Great idea markgamber! That works great!

Mine works ok. Im in Florida, usa. Thanks for the search site though...

Click the thread in BryanP's post in this thread and look on page 2. there are a few fixes you can try there.

In DC metro area and can only hit the .pda site. Called TMO and they said that it is a known issue and are trying to figure it out. It affects most google services. Call TMO and *****.. lets get this resolved.

Wow this is really an Issue, this is crazy I have to go thru all this trouble to get to goole and my gmail. Im in NYC and I have the same problem I cant get to the gmail or google, well it hits google.com/pda but it doesnt search for anything. I have to use netfront with proxy set to getmorespeed.voicestream.com:8080 to get to the sites anyone has any other solutions for this ?

Google time out issue
This time out behavior happens to me in Philadelphia and in New Orleans but works in Florida.

I actually called T-Mobile yesterday about this. I got upto a level 3 tech who exclusivly deals w/ MDA and other devices. He said this is an issue they know about and they're working on it. There was no ETA though, but he said they're seeing what the deal is.
I got 100 free minutes for complaining. Oh well.

maybe I should call too and get few hundreth minutes as I just got the service.

Something I noticed is that when I was visiting Detroit, Michigan I could not access google at all, but all other sites worked. As soon as I touched down back in Los Angeles, CA google was working just fine again.. weird but maybe something to look into?

What happened to the Tzones work around???

all of a sudden, i cannot get internet on my phone anymore with the Tzones work around. did Tmobile change something??
i am using Faria's WM6
thanks, mike

m3m3 said:
all of a sudden, i cannot get internet on my phone anymore with the Tzones work around. did Tmobile change something??
i am using Faria's WM6
thanks, mike
Click to expand...
Click to collapse
I believe this has been asked all over the place for the last several months or so. It's somewhat of a fluke that it's been allowed. Tmobile has been "upgrading" their networks and rolling changes. In the interim, they've kind of left the doors open for anyone with access to their voice networks to have free access (for the most part) to their data networks.
So, I can only say that you've been lucky to this point to get free internet from them. I've read that for some it's popped back on from time to time, but I who knows.
Maybe you'll get lucky again, maybe you won't.

is anyone else's working or not working? let me know.
thanks

Mines working right now.

http://forum.xda-developers.com/showthread.php?t=306357

GPRS connection doesn't work after being connected for a long time

Hi,
I'm using a Magician with WM2003
I have a GPRS connection setup for with t-mobile using a proxy.
If I'm not connected it works great- I press send/receive for my e-mail it connects and gets my messages just fine.
If I do it again 5 minutes later also fine.
The problem is after a long time the connection is still active, but when I go to do a Send/Receive-
I get an "unable to connect to the incoming mail server" message. All my other internet apps also will not work. If I turn on flight mode and then turn it off (to disconnect from my GPRS connection) and then try the internet again- it will work fine.
I think what triggers this is going into an area with no service. The GPRS connection stays active- and when I try to use it (even when I'm back in an area with service) it won't work.
Any suggestions?
Thanks,
Daniel

I found this, may help ....
Look for "KeepAliveTime" on the right side of this page
http://msdn2.microsoft.com/en-us/library/aa915651.aspx
It may help, good luck!

I have this same issue with the htc touch. Not sure what to do about it. I see the keepalivetime but it isn't a hack or a reg edit (that I can tell).

bump
anyone having this kind of an issue on your htc touch?

HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.

flashflash said:
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
Click to expand...
Click to collapse
Exactly the same here - issues with push mail and when using messenger have to turn flight mode on and off to reconnect to the service - only been like this for few weeks now - never used to be a problem before

So it looks like T-mob have changed something recently. I have been searching various forums trying to find an answer but no luck. TMob reckon nothing has changed when i called them.

I too have the same problem and I am also on t-mob UK.

I will call Tmob again tomorrow and hopefully get through to someone in their tech dept. I knew it had to be Tmob, I had changed nothing on my handset, but they refused to acknowledge that anyone else had a problem.

I use cingular/att with these issues so it's not just tmobile.

mikewchandler said:
bump
anyone having this kind of an issue on your htc touch?
Click to expand...
Click to collapse
You are not alone here....... nearly every day a soft reset
Also the same with my trinity - but not so often

Having spoken to T-Mob UK, the general thinking is they are imposed restrictions on usage for the basic walk and web service. This includes IMessenger and push e-mail (I knew about IM bit not Push Mail!)
The engineer seems to think the connection will be frozen if the network detects
a IM service (the heatbeat of push mail mail looks to be included in this).
Solution: Upgrade to Walk and Web Plus (extra £5) per month.
I have been given a free month to try and see if this solves my issues. I will let you know how it goes.
Now this could be T-mob fobbing me off and trying to get an extra five quid off me, lets wait and see. Any of you guys on the plus service already??

I was guessing that might be the case, let know how it goes if I need to upgrade

I use the mediamax bundle with cingular/att. I wonder if this is indeed the case. I would need to upgrade to the pda plan, which would be pricey. Mabey that's the case?

Well, I'm afraid it was a nice story that Tmob told me, but it hasn't sorted the problem! I will keep an eye on it over the next few days just in case it takes a few days to set their end, but as of today I still loose connection.

OK, finally got it sorted....! I have GPRS connected all the time now without loosing connection.
Looks like T-mob were telling me the truth. After talking to a T-mobile engineer, he confirms that they now have the network infrastructure to detect and block services that are not covered in certain WnW packages. This went live just over a month ago.
The basic WnW package does not allow Push Email & IM, if detected the network will block your IP. Turning off and on the radio will give you a new IP, so will work again until detected.
For Push Email you will need the WnW plus service. Now the interesting part is if you add on the plus service (a bolt on) it will still not work. You will need to add the package onto your contract not as a bolt on.
Many people have just paid extra for the bolt on but the T-Mob system doesnt recognise this and still blocks Push Mail & IM.
It doesnt cost any extra or change your contract length, its just a different way the customer service people upgrade your account.
Unfortunately the customer service rep that upgraded my account did not know this, but the engineer new straight away.
Hope this helps people.

Thanks for the info.....I use ATT/Cingular. What are the odds they started this same thing a month ago? I've been noticing this problem for about that length of time.

Hi all!
It´s the same for me
I´m using Eplus with Cortado email push in Germany
Every morning a soft reset
Any solutions possible within the registry
Greetings
Gregor

HTC Hero on Three...

Hello all,
Is anyone using the HTC Hero on Three in the UK?
I am seeing issues with my Google synchronising - it just won't. However, if I put in a T-Mobile SIM, all is well...
Any ideas anyone?
Thanks,
Simon

Yeah I am on three UK network. Haven't experienced any problems syncing/internet/msn.
Are you getting the "H" symbol at the top? Any particular error message coming up? I don't think the address book syncs straight away - might have to give it a few moments, but you can make it sync now by going to
Setting > Data Sync > Google, then press the menu button and choose sync now.

no probs here either
only sync mail with google though
do my contacts with microsoft exchange

Thanks for the quick responses - good to hear that it _should_ be working...
Basically, if I work with my T-Mobile SIM I am able to run the Google account setup and everything is OK; when I tried it last night with my Three SIM, I got errors like 'unable to connect' and 'the data connection is not very reliable'. I was able to connect to Facebook though (I didn't try anything else, just those two).
Today, having successfully setup Google with my T-Mobile (I was able to see my mail, for example), when I switch back to Three I get a notification that says "Sign-in / sync error" and when I tap it I'm asked to re-enter my password... even though it just authenticated with the T-Mobile SIM!
Any ideas... would really appreciate it,
Simon

when you change SIMs, it will indeed ask you to re-enter your password, that is normal. generally cos it tries to connect before it updates the APN and so it fails to connect.
As for the unreliable connection error, that is also normal if you set up google after skipping it in the initial set up of the device. there's threads about that already.
can confirm here that had no problems on three, everything worked correctly over the three.co.uk APN and also over the 3internet APN.

Coolio - seems to be OK now I've re-entered the password... guess that's a security thing.
Sorry to trouble you all, but I really appreciate your assistance!
Back to playing with the new toy...
Simon

enjoy the new toy, i certainly am!!

rhedgehog said:
enjoy the new toy, i certainly am!!
Click to expand...
Click to collapse
the phones dam good too good job ive got two hands

Has anyone...
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..

gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?

gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Yep. I get that too. Was thinking maybe there was something wrong with mine but feel a bit better now...
Awsome phone though reception could be better. Hope a radio update comes and fixes this.
Also, could someone publish the APN settings they are using. I thought I had googled them correctly, but connection seems a little hit and miss at times. Also MMS is still failing.
I noticed rhedgehog mentioned 2 lots of settings ?
three.co.uk APN and also over the 3internet APN
Thanks,
Zuber

hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.

Stea1thmode said:
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.
Click to expand...
Click to collapse
Thatr would explain poor reception of late...
Might have to switch to TMobile.

hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
roaming in rome?

Just noticed something interesting.
Now have 2 Hero phones (wife liked it so had to get her one...). One was locked to T-Mobile the other to Orange.
Both are now unlocked and have three sims in them.
But I've noticed that I don't get the Roaming etc. problems with the Orange branded one like I do with the TMobile one.
Tried swapping my sims over, but same result.
I reckon the 'Roaming' thing is related to TMobile branded units.
Anyone else finding the same ?
That would suggest picking a good ROM and updating should resolve it...
Thanks,
Zuber

Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber

Zuber said:
Thatr would explain poor reception of late...
Might have to switch to TMobile.
Click to expand...
Click to collapse
A little while ago, 3 signed a far reaching 3G network sharing agreement with T-Mobile - in essence, the 3G assets for both networks got spun off into a separate company with 3 and T-Mobile owning 50% each. However, as far as I'm aware they are still roaming on Orange 2G when 3G is not available.
Regards,
Dave

I think the 3 having a poor signal thing was a red herring (for my issues anyway). It looks like it had something to do with the TMobile Radio software.
Since doing a ROM/Radio update (see my last post), the signal is much better, shows a H for data and is not 'Roaming'.
I'm happy with Three...
By the way, if any of you guys tend to want the Hero more for the internet and texting rather than calls (as in light use rather than no use). I seriously recommend the Three Flat 12 PAYG plan as it stands at the moment.
Three are no longer offering it, but you can still get a pack online from stores (I got it from expansys £20 inc £30 credit).
As far as I can tell, Each top up gets you 150MB data to be used within 90 days.
So 2 x £5 topup gets you 300MB (2 x 150) allowance and 50 texts (2 x 25)
OR
1 x £10 topup gets you 150MB allowance and 600 texts.
Choose your poison...
I tend to use the work phone for making the occasional call
Zuber

Zuber said:
Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber
Click to expand...
Click to collapse
Who is ma do co ?
Where do I find them ? Is there software ligit ?

Just wonder over to the Hero Development forum. You will need to do some reading to determine the answers to your questions. Only you can decide for yourself...
http://forum.xda-developers.com/forumdisplay.php?f=512
Zuber