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Hi everyone,
This is my first post. I don't own any Pocket PC yet. I was hoping the HTC Universal would be my first. I had been lurking around this web site for a while now, trying to find a cheaper way of getting an O2 XDA EXEC.
Last night I e-mailed O2's customer support and got a response. They gave me a number to call, although they stated that they don't deliver outside the UK, they gave me a number to further inquire. Maybe if more of us could call, then maybe we could change their minds. I am attaching a copy of the reponse letter so that hopefully some light may shine our way.
Goodluck everyone.
Christian
_____________________________________________________________
Check out the O2 Online Help Centre: www.o2.co.uk/help
Dear Christian,
Thank you for contacting O2 Customer Service.
We do not send O2 phones outside the UK through shipping.
For assistance in this matter, please call our Sales team on 08702 257 879. They are available Monday to Friday 8:30am to 9:00pm and on Saturday 10:00am to 6:00pm. Calls are charged at national rate.
If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Ashutosh Evatt
O2 Customer Service.
Important: Please ensure that every time you contact us you include the
following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.
Can someone tell me what the Qtek V1640 is?
I have been looking on the web and can't really find any information about it in English.
I've been looking to upgrade my O2 XDA II to an HTC Universal and have found that Vodafone are able to supply the V1640 which they believe to be the same as the Qtek 9000 which I can see from trawling through loads of info is the same as the XDA Exec (or almost).
Does this mean the V1640 is the same device?
Is it the same spec or is it a cut down version?
Does someone have a comparison sheet available for all the different versions of the HTC Universal?
Hi there,
I left Vodafone recently to get an O2 Exec. Their retentions team promised me they could get me a Qtek 1640V which they repeatedly promised was their name for a Qtek 9000, ie an HTC Universal. I spoke to loads of different people and they all promised the same thing.
So, I waited (lots of mistakes over delivery) and waited and eventually I received a Qtek 16*20* V... which is an HTC Blue Angel. Furious, I called up... everyone now insistent that the 1640 is unavailable from Vodafone.
Got my Exec now and it's beautiful, just beautiful.
My advice? Avoid vodafone if you want to ever get your hands on a Universal.
Matt S.
Hi Matt
Yeah I read your post before posting this one.
I orginally was with O2 but there service was appalling so I moved across to Vodafone I've had some serious difficulties with Vodafone in the past but persistence paid off and they are now very VERY helpful... In fact much more so than O2 every were so doubt I will ever go back to O2.
I know Vodafone are preparing the full launch of the product so they are likely to be suffering supply problems just now before they do.
Before they do and before I spend my free upgrade on the VP1640 I want to make sure it is up to spec.
Do you or does anyone else have any more information that can shed light on the VP1640 please?
Anyone can help out on this?
Received the V1640. Nice looking device.
Photo's to follow shortly.
In fact received 2 One for myself and another for my partner.
I can confirm I have a V1640, took me telling me they did them before i got one, but it is definatelty a Universal!
What is your device info tiger zero? i.e. Rom version, radio etc
Are you or anyone else having lock ups? Mine just hangs every now and again and needs a reboot ....
Rom version 1.13.62 WWE 29.09.05
Radio version 1.04.10
Protocol Verison 42.37.P8
1.13.176 WWE
That's exactly what I've got
Have you found any info on rom upgrades or any support site or anything in english?
tiger zero said:
Rom version 1.13.62 WWE 29.09.05
Radio version 1.04.10
Protocol Verison 42.37.P8
1.13.176 WWE
Click to expand...
Click to collapse
Same here too! I also get lock ups from time to time, however Ive found running Tweaks2K2NET speeds things up on end! try it!
Could you upload the extended rom please?
I can't even find a way to back up the rom let alone post it .. any ideas on how?
Cheers ratcom ...
Is it WM5 compliant as well?
You can get tothe extended rom with the extended rom unlocker
http://forum.xda-developers.com/viewtopic.php?t=33638&start=0&postdays=0&postorder=asc&highlight=
DoomSlayer said:
Cheers ratcom ...
Is it WM5 compliant as well?
Click to expand...
Click to collapse
The latest version is! just download the trial you can use it 3 times before it expires!
i have emailed o2 UK data support yesterday and got my reply today
------------------------
Hello,
Thank you for your email,
We are planning to release this software for our Exec and Mini S
devices, unfortunately we do not have a release date for this as it is
currently undergoing testing.
Regards,
Paul
O2 Customer Technical Support UK
Heya everyone, quick question and hopefully a quick answer...
Iv got an SPV M3100 from orange, currently locked to orange, can anyone give me any hints on how to unlock this to any network !
Regards
Dune73
Congrats on the best purchase ever.
New users shouls read the wiki, all information that you will need to start yourself off is in there (including what your asking for)
http://wiki.xda-developers.com/index.php?pagename=HTC_Hermes
S.K.
Hi All, first post here trying desperately to find some information on the following problem.
My handset SPV M600 has the orange customisation and has been hard reset so it's back to factory specs. I can make and receive phone calls ok but I can't access the messaging services, send or receive text messages. Whenever I try I get the following error message
Phone
The phone is not ready. Wait 15 seconds and try again.
Needless to say, I've waited a bit longer than that with no joy. I would really REALLY! appreciate any help or advice you could give. Orange have tried sending SIM updates - (my monitor flashes like it does when there's something receiving on your nearby handset) but they never appear in the inbox.
I'm willing to try anything, even a reflash to another stable ROM if someone can point me in the right direction for a howto and the files.
Sorry for the long post, here's hoping you can help!
Cheers
Dan
Same problem!
Hi Hitby,
Did you get this resolved? If so, what did you do?
I've just upgraded my Orange contract and got a new SIM from them. Everything was fine with my old SIM, this new one is OK for calls, but not texts. Same messae as you.
Orange aren't interested - not Orange phone etc.
Rather frustrated with them, needless to say!
Richard
i did mate, you need to get orange to switch the SIM card for a compatible one, Personally I thought they were all the same but apparently not. Mines a violet one with a small orange logo, can't remember what the other one was like (black?) but it looked different. I spoke to someone in the UK at length who maintained it was nothing to do with them then rang back and got put through to the indian call centre, she took my SIM card number and knew straight away from the digits that it wouldn't be compatible!
Thanks
Thanks for info! This is driving me nuts, to the point where I'm almost spending £200 for new phone.
My SIM is a black one with a dark red pattern.
Orange told me "it shouldn't matter what phone you put your SIM into; it should all work"
I'll try calling and ask for a compatible SIM card. Great job for my holidays.
I will post outcome
Richard
yeah, the guy i spoke to in the UK said that to me as well but there ARE different types. hope you get it sorted
Dan
Fixed....well kind of
No joy with Orange. They almost lost my business, and I had to go to two shops before it was "sorted".
I decided to upgrade to the SPV M3100 (£200 from Orange on my contract) and I'll sell the existing phone to a friend (if his SIM card works, of course)
Big companies versus one consumer....guess who won.
Thanks again,
Richard
Phone not ready error
I had the same problem. Orange are unwilling to acknowledge that they do have different SIM cards in the first instance. However, I called them and told them that I had spoken to HTC and that HTC had confirmed that there is a known issue with some Orange SIM cards and the Prophet (although I actually I hadn't). I also told them that I needed a purple and orange SIM card instead of a black and orange one. Two days later a new SIM was forwarded and my phone is fully functional - be persistent with Orange and you will get a result. I gather from the Technician who called me back that there are a series of numbers on the SIM card number which indicates which type of SIM it is. (From memory I think he said anything over 30 was a 3G SIM which is incompatible) but for sure Orange in Bristol are aware of the fault and know how to put it right. I spoke to several supervisors before I got a resut so be ready to be persistent. Oh and once sorted don't forget to complain about the service you have received - I got some free line rental out of it too.
Congratulations
Well done on getting yourself sorted with Orange. I'm a very patient guy but after getting different stories from Orange every time, the hours wasted got to me......
I like the M3100, pity it cost me about £150 after selling old phone - Orange won't be getting my business if there's any trouble in a year or two when my next upgrade is due!
Just so you know, i spoke to orange last week about this and they referred me to tech support, after a few days they came back with the sim is faulty and are sending me a compatible one!
BUT if you are having this problem with a contract sim, ring up orange customer services and ask for a new sim, just say the old one is faulty, they Should then send you a new one no questions asked! much quicker than waiting for tech to respond.
Or if you are on orange PAYG go into your nearest orange shop and they will give you a new sim there and then!
hope that helps someone
Read this thread http://forum.xda-developers.com/showthread.php?p=1619788#post1619788
i fixed mine.
i had the save problem with my imatejamin in wm6 gullum official rom, the error always shows when sending sms,
what i did:
1.hard reset-(if not work),
2.re-install your rom,(no vendor wm5->wm6 rom)
then my prophet is back to normal,i think it has something to do w/ the apps that i install or the system files gets corrupted,etc,
im using the touch VIII wm6 rom right now.
i hope it would help.