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Had my XDA Exec for a week now and its great until I try and do any thing computer related.....
only managed to get it to sync once and that was just luck, sometimes even when active sync says not connected I can still explore but wont sync but this happened only a couple of times?
the message says:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!
Tried:
uninstalling active sync (NOW 4.1)
turning off firewall
soft resets
hard resets
rom update (luckly done it the one time it did sync)
Calling O2 - dead loss tried to get me to call a premium rate number!!
Tried Microsoft’s sync 4 help page - this is when i got it to work the once, i opened properties in networks and checked and uncheck the box's and just seamed to come to life didn’t change any thing??
Tried it since and nothing happens?? Must have some thing to do with this but no luck so far..............
The second problem is TomTom 5 put on sd card put in xda and and it fires up for one second then nothing? Does the same when I open from PDA?
Ahhhhhhhh! its driving me crazy!!!!
sorry to go on but I desperately need help as don’t want to send it back?
Sorry also am I correct in saying you get a 2 week cooling of period with o2 so could send back with in this time and cancel contract?
@glen
did you try to install the latest 4.1 with the firewall switched-off?
What firewall s/w are you using?
(remember to uninstall all previous versions)
yes already had it running and used with ipaq 2210 and worked spot on!
and as mentioned fire wall is turned off
What firewall(s) are you running? I take it that when you say you switched your firewall off you also mean the WIndows firewall as well? What messages do you get when you plug it in? USB device not recognised or something, or does it not react at all?Have you tried trying to connect through Bluetooth, or by using a different USB port on your PC? If so and it still isn't working, there might be a fault in which case return it!
Fin
Also, sorry if its a silly question, but you have got at least Outlook 2002 on your PC?
pretty sure i have willcheck later? whys that?
It's just that if your device is connected (you can explore it etc) there doesn't appear to be a connection problem, the problem seems to be with synchronization, for which Outlook 2002 (or later) is needed. Maybe I'm barking up the wrong tree, but I had a similar problem when i tried to sync my Exec to my laptop (which only runs Office 2K) I had to install 2K2 from the disc which came with the Exec and all was fine.
At work I get a similar problem.
When I sync with the PC I need to start outlook first before connecting via usb, or else it comes up with an error and only allows me to explore the device.
At home it seems to work ok.
For me at work I think its down to activesync trying to do its thing before outlook has properly loaded.
i dont think this is the problem as i sure i have the xp pro version but will check when i get home...
but saying that the exec connets fine at work?
but thats windows 2k
On mine here are my observations and what I did:
1) I deleted poutlook.ink from the start up folder. This seem to help and at the same time reduces any notification errors after a soft reset which I noticed occurs if I have either sadaemon.ink and poutlook.ink on the start up folder. As of now I only have handymenu.ink in there, a program that I use to launch some system applications.
2) I also noticed that for my computer to recognize my EXEC, I need to plug it in when it is OFF. If I plug it in when it is ON, I get the message device not recognize. If I forgot and plug my EXEC while it is ON, definitely, the message device not recognize appears, so I just disconnect my EXEC from the USB cable. Then turn my device OFF by pressing the power button and plug it back to the USB cable after 10 seconds.
3) Remember not to connect your EXEC immediately via USB cable if you just closed the screen and assume it is already OFF. You have to make sure your EXEC is OFF by turning it OFF using the power button or at least you have exceeded your set time for device activity while on battery power.
4) If however after all these precautions and I still get that message device not recognize, which I seem to experience 1 in 50 tries. I just disconnect my EXEC from the USB cable, make sure I turn it OFF using the power button and plug it back in.
5) I also ONLY experienced this problem to have occured after I upgraded my radio version to 1.06.00. BUT this is a small price to pay for the added benefit of that upgarde.
With these in mind, I always connect without any problems. The message device not connected, I only experience 1 in 50 tries, so I am happy with that.
checked outlook and i have 2002 sp3, going to try the over thing mentioned
tried all those tips and i still get the same message:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!
Is your USB cable plugged directly into your PC? I have had problems syncing before when my device was plugged in through my monitor instead of directly.
Thanks chaps i sorted it at last!!! only took 2 weeks!!!
it was the firewall after all just turning it of was not enough uninstalled it the got norton and set up prop as on microsoft web sight.
job done!
just got to sort tomtom prob now, but brought step by step instrucions of ebay for a fiver!!
looks like a rip of but had bits of the guy before so figures crossed!
if any good ill post up here........
Hi,
I have been suffering with a persistant Activesync connection problem. It usually connects and syncs fine the first time I boot my machine, but after around five minutes it almost always disconnects (though my Vario II continues to charge). Unplugging and replugging the USB cable does not work and the Activesync icon remains grey. Trying to start the connection manually either from the Vario II or from Activesync on the desktop also does not reconnect the device. In fact the only way to get it to connect again is to reboot my PC.
I'm using Activesync 4.2 downloaded from Microsoft this morning. I've tried deleting and recreating the partnerships, which does not help the issue. I've tried several USB cables which also do not resolve the issue, so I am now asking for your help.
If anyone has any insights into whaty might be happening I would appreciate your help...
Thanks,
Chris
I'm having the same problem, but in my case unplugging the cable from the device and plugging it again usually restarts the sync. Sometimes, however, I have to soft-reset to get it working again. Very annoying.
Hi Chris,
Ive had tons of issues with activesync on my works laptop..... I use a VPN and zonealarm... I used to have tno issues but since I got WM5 wich uses IP address's it always does the same thing as yours.. ive made sure the IP address is allowed in zone alarm.... my colleague also had this issue.. he managed to solve it by using a differnet USB port as his laptop has 3 one is on the side of the machine ... try using a different USB or disable zone alarm if you use it this could be causing the problem.
I sometimes get it to work if I have no VPN client running but as soon as I do use it the active sync stops.
Hope this may help you
James
I have exactly the same issue with my Vario II, never happened with my Vario and I have changed nothing other than my phone. Makes me think its summin to do with the harware possibly? Anyone else found a cure for this?
I Had the same problems, so I gave up on USB connection with active sync, I have 4 USB ports on my laptop and tried all, I now use bluetooth and works everytime.
There has always been problems with USB and actgive sync, so 4.2 was suppose to fix, but not for me.
I've got the same probelm on my Tytn. I've solve it to delete the Pocket Mechanic :shock: , I've done a S.R. and from now on the A.S. works correctly.
Ciao, Cesare
Had to use my old vario for a bit today, used activesync and it worked fine for the whole time I had it plugged in, got a new Vario II replacement today, got home and its exactly the same, would appear to be a mismatch between Vario II and activesync 4.2, can I connect by wifi?
Hello hmm the problem is if it uses direct or ip ,try go settings - connections - ( usb to pc ) and disable advance network funtctionality.
Hope that works
thanks
I had this problem too - I disabled advanced network capabilites in the "USB to PC" control panel under the Settings/Connections folder, and then Activsync stayed connected after that.
HTC TyTN 7/22/06 ROM
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
After the activesync working fine with my orange spv3100 for 4 weeks it suddenly refused to connect. I un-checked the "advanced functionality" box as suggested and it works again. Many thanks for the solution peeps.
I too would like to know what functions this deactivates.
Same problem, I've installed ActiveSync 4.5beta and now it stay connected, sometimes it disconnects but after restart of the phone it works again, one friend told me that the problem comes from the Activesync in the phone, so may be we have to look for the problem in the phone not in the PC
Activesync 4.2 problem
Hi all,
I too started having the same problems with Activesync 4.2 hanging my phone if left charging overnight. I decided to disable the advance network connection and that worked for a while. Now the phone wont sync AT ALL. It charges, but I can't do anything else. I reinstalled the Activesync 4.2, did a soft reset, off-on to the mobile, turn off-on my computer and still nothing. I will d/l Activesync 4.5 beta to see if that solves the problem, but it looks to be a problem with the Activesync in the mobile and not the one in the computer. I did the troubleshooting and it is detecting the USB connection but does not sync. I would really like to know if wireless sync can be achieved. Will post any fix if I find one. BTW my mobile is about a month and a half.
activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
pls help here im tired of this activesync problem
thank you
Sync problems with tytn
I've read through all the messages in this thread and wondered if someone could help me with some problems i've been having with syncing mine with a laptop. Often when I have the device plugged in when i boot up the laptop activesync won't start until i've disconnected the usb cable then reconnected it again-i never had this problem with the imate jam. My second problem arises when sometimes it says on the files section that there are un resolved items???? i then try to resolve the issue and a wizard comes up with add or remove buttons.afraid that i might remove something essential i tried the add button hoping this might resolve the issue-it didn't. i then gave up as nothing worked. after switching the laptop off and then syncing a day later there were no items to resolve so what exactly is happening. how can there be unresolved items one minute and nothing the next.also i hadn't done anything different on the tytn.if i select the add button on the window does it add a copy of the file highlighted and could this affect the operation of the device.Sorry if this seems a little confusing but i never had this problem with an xda exec or an imate jam.
please could someone help a non technical fifty something.
activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
I agree, where is this option?
I'm running version 4.2 and along the top bar all I'm seeing is:
File - View - Tools - Help
Nothing like "Settings" and/or "Connections" in sight. Under "File" there is the "Connection Settings" option, but nowhere does it mention "Advanced Networking Functionality".......
Can someone explain this please?!
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
pof said:
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
Click to expand...
Click to collapse
Every time I try that, I just get an error message saying: "Failed to disable RNDIS to use Serial".
Has anyone else seen this message? Happens regardless of whether the Vario II is connected by USB or not...
Thanks,
Chris
I'm still getting the RNDIS error, has anyone else come across this? Is there a solution?
Cheers,
Chris
Hi Friends and Gurus,
I'm stumped . I cannot get any connection to my PC via USB. I don't get the "du-duh" connect sound. The connection is not present in my network connections.
Here are the steps to reproduce:
Unlocked Cingular 8525, WM5 official update
ActiveSync 4.5 uninstalled and reinstalled on PC
Attach phone to computer via USB cable (in any of 3 USB PC ports)
Phone gets power via USB cable (light on Hermes turns amber), but..
Problem:
No connection sound (du-duh)
No connection visible in network connections
A bit more info:
In messing around, I could have set something incorrectly on the phone. But I'm afraid (and embarassed to admit) I don't know where to start.
I've searched this site and have not found the magic cure.
If you have any tips, suggestions, settings to try, etc., i'd really appreciate it.
Thanks,
Chris
as silly as this sounds... mine wont connect to activesync or mymobiler if I have WiFi enabled on the 8525.
Just pointing that out in case you hadnt tried it
Thanks densmore,
Mine used to work even with WiFi on (so for a while I was in better shape than you ) , but now, it doesn't matter either way (so now I'm much worse off than you ).
I'll keep hoping for other suggestions here, but appreciate your tip.
Chris
try this...
go to device manager and uninstall usb hub and then search for new devices and it will reinstall itself. reboot and try again.
I suppose you have 'enable advanced network functionality' unticked?
If not:
start/settings/connections/usb to pc/ untick
If you have, try ticking it, soft reset, try to connect again.
I suppose you have rebooted your pc/laptop?
deleted the partnership and reformed it?
tried another usb port?
also, this is a useful source of info:
http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm
If I think of more, I'll come back.
See http://forum.xda-developers.com/showthread.php?t=318425 for a complete review of MyMobiler
Just another thing to confirm. You have not used the likes of memmaid to remove notifications and accidentally removed repllog entries?
You can use the likes of sktools to confirm that the repllog entries to start Active Sync are present.
Mike
Hey guys,
i've got a very big problem.
I dont know why but every time i connect my Blackstone to the Computer it always open the "Internet Sharing" thing. Ive changed it over "Settings" back to Sync (and in settings/connections/USB to PC, check "Ask me first about USB connection type when I connect the device to the PC" also), but no change.
Then i canged in the registry the following key "HKLM\Software\HTC\USBToPCPopUP\" DWORD: OnlyTwoChoice=1
now the HTC Popup with the option "Sync" and "HDD" show up, but when i choose Sync it doesent connect and sync.
I want my three Options back and want the option that i can choose out of "Sync" "HDD" and "Internet Sharing"
Thank you
greetz
I started getting this problem when I used the Internet Sharing option for the first time. From then on it would automatically try IS instead of Activesysnc, no matter what I did.
I solved it by unticking the Enable faster data syncronization box in USB to PC tab, but this results in a clunky pile of tabs that come up when connecting to the PC.
Unticking the "Enable faster data syncronization" box in USB to PC tab, doesent solve the problem
Hello
I got the same problem where I did not get the "3 choices" screen while connecting to usb, and IS by default...
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
and it went back to normal....
Hope it will the same for you..
I have the same problem since a while, but haven't found a solution yet... starting to get a little desperate...
dapezzz said:
Hello
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
Click to expand...
Click to collapse
I guess you mean the registry on the device itself?
I been looking for that, but it looks i don't have this //HKLM\Software\HTC\USBToPCPopUP\...
in fact, i'm facing the exact same problem as described in this htcforum.com post:
"http://www.htcforums.com/post5958.html#p5958" (yes, i posted there too )
i'm pretty sure the problem is NOT pc-related, the data-connection fails at every possible system i tested it with (ranging from xp to vista to ubuntu to osX), at least the usb-diskmode worked before on all these systems before... not anymore...
the answer of HTC support wasn't of much help either:
Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. You recently wrote us about an issue that you have encountered with your device. To clarify your issue, you stated that you were unable to connect your device to the PC. . For this you will need a full version of Microsoft Outlook 2003 or newer and Microsoft Activesync for Windows XP or Windows Mobile Device Centre for Vista. Once these are installed simply connect your device to your PC and it will transfer your details to your PC. I hope this is of help to you. If you need any further help we recommend calling for a direct guidance on these steps for synchronising. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site.
Click to expand...
Click to collapse
i suspect them of not even reading about my problem, and just firing some default answer back... not really helpfull.
so i keep looking around for possible solutions for now.
I'm seriously thinking to make use of the warranty, but hate to lose the device for a long periode... anybody has experience with that?
another PCtoUSB problem, i get all 3 options, HDD and Internet Work perfectly, ActiveSync however doesn't. Vista recognizes it as a USB Pocket PC, but Vista Sync Center and WMDC do not, nothing. On HTC i get the charging icon, but not the Sync icon. Also in the ActiveSync --> Connections menu i have "Sync all PCs using this connection:" ticked, however the drop down menu is empty, nothing to select.
in the ActiveSync start screen there's just the fake Microsoft Exchange account, nothing else
Everything was working fine till few days ago :/
dapezzz said:
Hello
I got the same problem where I did not get the "3 choices" screen while connecting to usb, and IS by default...
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
and it went back to normal....
Hope it will the same for you..
Click to expand...
Click to collapse
I tried this but still get ICS opening when I connect my device up. It is driving me mad now trying to sort this - I may even resort to a hard reset before the end of the weekend.
The only way I can get sync to work is to disable the faster data sync option.
hmm, every system i test with gives the same result:
the htc device does charge, but the usb data-connection never works...
could it be a faulty connector?
http://forum.xda-developers.com/showthread.php?p=3764541#post3764541
I have the same problem and the above method solves the problem
Hope it helps.
Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks
Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.
Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.
Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve
stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.
I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.
Reinstall activsync and Try to disable faster data Synchonization on HD2
Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve