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Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Helle again,
As you've got the same problems on rom 1.12 & 1.13 and you got it just for a week I'd say go back and get another one. There are people with simular issues and I guess there are much more users without it, like myself.
So my advice use your warrenty, make a backup of your contacts etc. first with sprite (trial version is available) or AS or whatever, saves you a lot of times. I won't restore the apps just reinstall, maybe it is some combination of a faulty program & with a backup you get that back as well. And it gives you the chance to determine, if possible, what's causing the freeze.
Good luck, M
ok, then thanks again
Today I made a ROM update @ T-Mobile. If that did not the trick (I will look for errors the next days), then I will use my warranty and change the device itself. I hope they don't send it to technical support somewhere, but give me another one instead...
Greetings and thanks for your infos, Matthias
haimat said:
Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Click to expand...
Click to collapse
Hi,
I have been using my Magician for almost 8-9 months .. moving from ROM version 1.11 to 1.13 WWE BigStorage (radio 1.11 to 1.13 as well).Recently (last 1mth or so) I start to notice that I have a strange problem similiar to you, my 'radio' would 'hang' where I cannot receive or make calls, can't even receive or send SMS. However, my signal (the top bar signal strengh) will still work. This is really fustrating .. because the PDA still works, I won't know when my Magician 'hangs' ... (at least until I try to send SMS or make a call).
I've downgraded to Radio 1.11 & ROM 1.11 ... I'm still facing this problem, but not as often (sometime once in 2 days). The strange thing is that my wife who is using a Magician as well, is facing the same problem (symptom arrise almost the same time together). Both our phone used to be fine.
So far, no luck trying to locate the source of the problem, and I don't think both our magician's hardware got screwed at the same time ... I have a feeling, it has something to do with GPRS ... gut feel ... but cannot confirm.
Anyone face this problem and managed to solve it, I would appreciate any pointers ... Many thanks!
Note : I don't install additional ROM software such as CallerID, etc ... I only use intellidialer.
Hello, you could be right with your GPRS feeling, I have it as well...
Is the LED of your device blinking, when you have one of these freezes?
Hi guys,
Don't know if this gets you on the right track, but a few months ago I had major memory problems with my magician. Thought it was a virus, probably was one or two today plug-ins that consumed all of my memory very rapidly. Think of plug-ins like OO journalbar. Didn't look at the led blinking I just soft-reseted to solved the prob. for a few minutes. Very inconvenience when you're navigating in a car.
Since I ditched these plug-ins eveything is fine, tried them afterwards of course & noticed the memory leaks.
When you're not using anything like those apps. it must be something else. Maybe there's something on the forum.
Cheers, M
I thought about some apps or plugins as problem source too, so I refreshed my device without installing any additional app to it -- no success. So I still have these hangups, even if I have no tool installed...
Sounds like really s..tty problem.
Does the use of gprs or phone functionalities make any difference? what happens when you skip the ext-rom installation (hard-reset & soft-reset just before the customization kicks in) & go for basic WM2003, without all the TMO apps&branding?
M
... tried this allready, but without any difference, device freezes serveral times a day. I would say it's a hardware fault, can't think of another problem source.
Yesterday I spoke with a T-Mobile tech @ T-Mobile support. He told me, he is not aware of this problem and he always had "good" devices. And he updated my ROM to latest version...
Since I still have the problem, I will change my device now and see if this makes any difference!
haimat,
I think exchanging your magician is the best option, the techi might be right in saying he only encountered good ones. Haven't found much error reports like yours, so the rest must be good (look at the bright side). Hope you can trade it directly without any hassle & enjoy your magician for the rest of it's lifetime.
Found some people with a universal with simular probs. didn't read all posts though there were so many. So can't tell you how it ended, it's about a JasJas that hangs and hangs and ...
In the meantime good luck with the change of your device.
Cheers, M
Just received a replacement for my faulty O2 Exec and it's got a new ROM version:
ROM: 1.13.82 WWE
ROM date: 30/11/05
Radio: 1.04.02
Protocol: 42.37.P8
ExtROM version: 1.13.188 WWE
Only difference I've noticed so far is that the Personal install option has been dropped.
GREAT NEWS !!!!
Me wanna get it!
cool...
so how is it? better than ever before? ;o)))
no, seriously. is it any better?
thanx
buzz
Does it have the Blackberry WM5 Client?
Obviously, everyone is keen to know the differences/improvements/mess ups, so post up as soon as you notice anything!!
How about the bluetooth switching itself off, that should be easy to test?
buzz_lightyear said:
cool...
so how is it? better than ever before? ;o)))
no, seriously. is it any better?
thanx
buzz
Click to expand...
Click to collapse
Buzz .. any chance for some dump ?
I presume that updating the ROM means that you lose all your data and basically have to start from scratch??
Updating the ROM would be like a hard reset, so you'd lose anything that wasn't backed up or on the storage card.
1 other difference in the ROM I've noticed it in the couple of hours I've had it: Error reporting and incoming beams are both turned off by default (not exactly a big deal, I know).
I've no idea if it has a blackberry client. How would I tell?
I've no need for bluetooth yet since the wife's got Tom Tom 5 under wraps until Christmas, but I've switched it on and will report back in 24 hours to see if it's switched itself off or not!
Start dreaming up your wishlist for this update Less memory leaks, less freezes on SMS receipt, less notification queue problems, less SD card problems, push email, blackberry software, stereo bluetooth... anything else?
LOL, true true - just sold my XDA2s on EBay (sadly for only £165) and I'm missing it already, just the speed, efficiency and streamlined operation is far superior to the Exec AT THE MOMENT.
I also think its ridiculous that you lose EVERYTHING when rom upgrading, imagine if upgrading to Windows Vista mean't you lost your personal data? It simply wouldn't happen so why do they believe PocketPC users should have to?
Hi Moandal, could you tell me if when you right an email from the keyboard and press the "tab" button, does it actually jump from "from" to the "message" ?
:lol:
jeux have you tried using the DOWN ARROW button?
yeah, I tried no luck, couple of other guys in another threat got that issue and I did hard reset the phone still no luck.
Back after a while away from XDA's - Anyhow, I've had the XDA exec a week and after many freeeeeeeze ups i decided to change it. Went into O2 in Bristol today and they almost admitted that the exec's had a known issue! The guy told me a 'NEW' batch had arrived today and they had been told that they should be a much more stable unit.
Gone is the personal install option and the battery bar is now on the today screen. The unit has opperated all day with no lock ups and the screen refresh when changing aspect is almost instant!!! (i've got all the same apps running so it is a level playing field)
Not much eles is obvious, but like i said it just runs much better - if any of you out ther are still within O2's exchange period then i would get one from the 'New' batch.
I'll report more when i've had a good play around
Widhill, is the new batch a software/rom update only? Or were there hardware issues with the old batch?
I guess I doubt they would tell you that much detail.
Jeux_1: Sorry I can't answer the e-mail question since I've not got e-mail set up on my Exec yet.
I've had bluetooth switched on for almost 24 hours now and it's still not switched itself off (although I haven't actually used the bluetooth). I'm not sure if this proves the bluetooth problem is fixed or not since I've not experienced the bluetooth-switching-off problem myself.
Hi Doody, It would seem that the issue is with the software not the hardware - however that is only my opinion. The new Exec seems to still be holding up and no problems yet! I give it a good going over later tonight and see if i can get to go wrong (haha). I have noticed that the O2 active program is still there but only if you tap on it in programs. The only way to get rid of it was to choose the install type again (only takes 15 secs to change and its gone) The biggest difference is the screen refresh on changing from landscape to portrait - It's Instant (well almost).
So before everyone panics - i would guess we will see a new update from O2 very soon!!!
hi Moandal,
could you please dump the ROM out of it?
If you need assistance, just let me know.
THANX
buzz
Jeux_1: I've set up email now and tab does take me from "from" to the message.
Buzz: I'll happily dump the ROM for you, but I'll need an idiot-level step by step guide!
Hi Jeux_1,
I don't have an XDA Exec, but i don't think you need the ROM upgrade to solve your problem...
I was having the same problem with my JasJar but it was solved using one of the registry hacks in Tweakz 2k2.Net
It's the hack that relates to smooth scrolling in Pocket Internet Explorer... what you need to do, is to turn it off so that PIE scrolls by link to link instead...
After which you should notice that you can easily swap between To, cc, Subject and message body in your e-mail messages....
I hope you find it useful...
Take it easy...
The latest XDA Exec System Software is available for you to download. New and changed in this version of software, v1.13.188 are:
Updated O2 Active UI
Disablement of Device Error Logging
http://www.my-xda.com/xdaexec_soft.html
Merry Christmas All!
Just posted the same 5 mins ago but what the hell!
Merry Christmas
@stick, it was your post that prompted me to look at O2's site, thought the new Rom deserved a topic of its own, well spotted stick
Downloaded, but no use at all as there is no Macintosh or from device installer.
Is there a way to install from the device?
To anyone who've upgraded.. Is it worth the trouble? How's the new Active UI? Hate to go through all the trouble and find 0.000000001% gain in performance
Upgrading just now will let you know
Upgrading now too...was half way thru when it go to boot loader mode with ID error
Fortunately I hard reset and insert my sync cable...walla uploading new radio rom now...hope it will be ok else i have to send back to UK...very far for me
buggers... can't uninstall o2 Active UI.
Any ideas ? Tried on the handset and using ActiveSync.
hmmm...finish upgrading...there seem to be a battery bar indicator in today..(BatteryNFO)
less lagg so far..
thats all I can say till I finish instaling my sw.
cheers!
The website asked for imei etc and mobile number. iv got an orange phone i put my imei in and no number got the rom ok.
Used to usal upgrade method to apply the new rom.
Ok lets break it up, what do all the cabs do it make it faster faster i tell u
argh2000 said:
hmmm...finish upgrading...there seem to be a battery bar indicator in today..(BatteryNFO)
less lagg so far..
thats all I can say till I finish instaling my sw.
cheers!
Click to expand...
Click to collapse
I had the tray battery icon for about 2mins, now it's disappeared. I seem to recall this happening when I first got my Exec as well. I'd rather have that one than a today screen one...anyone got any ideas?
Cheers
Ant
Anton.Valleyman said:
I had the tray battery icon for about 2mins, now it's disappeared. I seem to recall this happening when I first got my Exec as well. I'd rather have that one than a today screen one...anyone got any ideas?
Cheers
Ant
Click to expand...
Click to collapse
That is because it is removed by one of the cab files. I normally removes it myself after upgrading (e.g. imate , qtek or o2 rom). No I do not have to do it manually.
Well, my experience thus far of the new ROM is that screen rotation is much quicker.
I've got pretty much all the same apps on as I did before with the old ROM and I'm quite happy with it thus far.
Feels a bit tighter, generally. That long delay in opening Start menu seems to be gone, for one.
Cheers
Ant
Hi
Have they upgraded the radio version.
Have the resolved the problem of the radio, when it losser signal it does not get it back untill you soft rest or switch the phone to flight mpde then back on then you get a signal is it still the same????????????
Ciao
Gigino
Just done the upgrade, but lost 5-years off my life and some of the remaining hair on my head in the process!
Removed earlier details of problem following complaint of repost-
:
:
Major difference is that o2 have junked their dreadful interface, and the top & bottom blue bands of the o2 Today theme are lighter, but little else appears to have changed/been added. AKU2 is not included.
Current O2 Exec versions are:
ROM: 1.13.82 WWE
ROM Date: 11/30/05
Radio: 1.04.02
Protocol: 42.37.P8
ExtROM: 1.13.188
So are you advising us that if the "error" appears to just let it sit there and just watch?
Is there an Messaging Feature Pack with this ROM?
cktlcmd said:
So are you advising us that if the "error" appears to just let it sit there and just watch?
Click to expand...
Click to collapse
This error is very common, nothing to worry about. It is old news. It has been discussed on various threads already. So if any issue just do a search. Advise is always: do not unplug anything or stop the PC. Just re-run the update again. If you are flahing this Exec rom on a non Exec device (e.g. Jasjar, Qtek 9000 or MDA Pro), make sure you use the MAUpgradeUt_NoID.exe. Otherwise you will also get the country code error.
I have flashed my MDA Pro about five times now (with Jasjar Rom, imate, O2) and so far it always succeeds.
Can anyone confirm whether the new rom fixes the GPRS Monitor install problem ?
At this forum and at others I have been told the following by Universal users:
- The Universal is the most stable WM device to date
- All the faults reported are caused by poor WM5 third-party apps
I must say having used many many Palm OS and Symbian devices I have never seen third-party apps cause as many problems as those posted here.
What do you think? Should WM protect the main OS functions from faulty third-party apps?
Some of you might get annoyed that I am grinding over the same problem over and over again i.e. the SMS freezing problem.
However after I had sold my 1st Jasjar due to the SMS freezing problem and got a second brand new unit, I was specially sensitive to this issue and so thoroughly tested it right out of the box without installing any 3rd party software. And there it was !!! It froze again. This was followed by several hard resets and even changing the ROM to that of the XDA but to no avail.
I am wondering if various issues being reported with the Universal are really related to 3rd party software or is it a problem of WM5. Maybe some are but others definitely not.
Kind Regards
@srmz,
I had the same problem with my JJ and I replaced it with an XDA Exec, which was okay until I re-intalled the ROM!
I am annoyed that many people here believe we don't have problems or we are so incompetent that we must be causing the problems to occur. My issue is that if we don't accept there are problems and report them they will never get fixed!
srmz said:
Some of you might get annoyed that I am grinding over the same problem over and over again i.e. the SMS freezing problem.
However after I had sold my 1st Jasjar due to the SMS freezing problem and got a second brand new unit, I was specially sensitive to this issue and so thoroughly tested it right out of the box without installing any 3rd party software. And there it was !!! It froze again. This was followed by several hard resets and even changing the ROM to that of the XDA but to no avail.
I am wondering if various issues being reported with the Universal are really related to 3rd party software or is it a problem of WM5. Maybe some are but others definitely not.
Kind Regards
Click to expand...
Click to collapse
:idea:
I’ve been reading about this SMS freezing on various forums and luckily I don’t have that kind of problem, but here is a hint: what about the SIM card of your operator? Did you try changing that one? Since you have done all possible things to resolve the problem I don’t think that it will be a problem for you to try another SIM, no? At least I would have done that…
Please let me know if this was of any help…
Thanks Zormic for your concern and suggestion.
I have already tried SIM from two operators than the one I normally use. I therefore believe this is not operator related.
Thanks and Kind Regards
srmz said:
Thanks Zormic for your concern and suggestion.
I have already tried SIM from two operators than the one I normally use. I therefore believe this is not operator related.
Thanks and Kind Regards
Click to expand...
Click to collapse
I don't think anyone has said that WM5 is COMPLETELY bug-free? Surely no-one would be bold enough to make such a statement!?!
However, certainly in my experience this is the most stable PPC I've ever owned. I sympathise with your SMS problem, but as I and many others have never experienced this, I'm afraid that a) I'm completely stumped for a fix, as you've already tried what I would suggest, and b) I doubt if this is an inherant WM5 problem, it's possibly due to some ExtROM add-in?
(Of course, it may actually be a bug in WM5 that only occurs in certain circumstances....useless, aren't I!? )
@sub69
no has said that WM5 is bug free, but lots of posters here and elsewhere claim that the problems users are reporting are to do with third-party apps. My point is this cannot be the case for all faults and we should look elsewhere for the source of problems. For example, as I have said before my Exec was stable (let me repeat, stable) until I was foolish enough to use the O2 ROM. So my Exec was less stable because I stopped using the factory shipped ROM. This should start to give us a hint - for example.
Also many users have reoported poor quality of the camera unit (dead pixels), well my camera app caused my unit to overheat if I left it running. A pattern emerges...the cheap camera hardware perhaps?
try this...
sorry for my por english...
i had the same sms freezing probleme on my qtek V1640 (SFR's version of the 9000)
then i read this post and i try...
http://forum.xda-developers.com/viewtopic.php?p=193215#193215
i don't know exactly why, but it works fine now, since i install spb and is plug in today... no more freeze!
about the third party apps, i think that the operators's plug in today is not optimize for this machine... the 9000 is perfect, WM5 is not so bad, but the pluging is bad...
@dojparis
but old JJ was SIM free and it did freeze on SMS receipt so can't be an operator plug-in
And thanks for the tip
and the other possibility is that its not WM5 and its a universal hardware problem ....
This is due to 3 party software, in case you don't know, your Exec or Jasjar is using a highly customized version of rom which is not original or as clean as dopod900. Thats explain why dopod900 is way more stable than Exec/Jasjar. O2/I-mate might have messed up the rom.
In fact, my friend's Dopod900 and my running perfectly well without any problem that you all mentioned here.
Whenever I'm on a call I can't take notes because the the buttons that have numbers on them only do numbers during a call, no matter what application I am in. I've tried it with numlock on and I still can't type letters. Does anyone know a way around this? I'm using a black rom, does it do this on the official one? I would really like to be able to take notes during a call.
Noticed this on WM6
Which version of WM are you using? The keyboard on my Cingular 8525 with WM5 functioned normally, even during a phone calls. But the problem you described surfaced when I upgraded my 8525 to the leaked WM6 ROM on this website.
I'm hoping that when AT&T releases their official 8525 WM6 ROM upgrade that this problem is corrected.
I'm using Black Satin
I've got the same deal going on here with my WM6 Cingular USA official version...reg edit in the works?
Hey just to confirm on this issue, I have the exact same problem with when I recently upgraded to WM5 to Schaps_WM6Pro_WWE_3.57a_Full.
I also hope there is a fix for it, cause WM6 looks pretty good. Unfortunately I probably won't see WM6 from Rogers any time soon.
got the same problem with my softbank X01HTC w/ WM6.
Don't have this problem with Imate Jasjam using WM6 Black 2.5 rom
same problem here ... can anyone point me in the right direction? How about a reg dump from a working ROM? I'll do the diff if someone provides the data
There are a number of threads on this topic already. No one has yet to find a solution and some of the brightest minds are working on it. I am not one of those minds, however, I compared the registry dumps from during a call and not during a call and saw nothing that would make a difference. I would suggest "subscribing" to this thread (and the other ones to be safe) so that when someone posts an answer you will get an email. Unfourtunatly, you will also get an email when someone post "Me Too!", or even when someone is just being grumpy about the "Me Too"s.
Me too!
T-Mo 3.60 ROM has the same issue on my 8525... anyone find differently?
This has been the standard since Windows Mobile 2003. so people have been complaining about this since the Blue Angel days. The phone application that comes with WM takes control of the keyboard when there is an active call.
Using a different phone application is likely the only fix. Since most of you hate the phone application that comes with Windows, this shouldn't be heartcrushing for too many people. Which phone applications don't force this behavior? I have no idea, but I'm sure someone can let us know.
Of course, you can still use the onscreen keyboard when on a call which doesn't have this issue. I know this is painful for those of you who are morally opposed to using the stylus, though. To me, having the keyboard extended while on a call is awkward at best.
I'm not sure why this became such an active issue all of a sudden when the problem (or feature) has been around ever since the very first WM phone with a keyboard on it first appeared, although I think this is a nice indication that these devices are finally starting to catch on with new people.
You must be a very slow typer. It's a huge issue. I've ROM'ed my HTC Wizard & Hermes many times and have only had this problem with the WM6 image ... while i'm with you on it not being specific to the image or WM6, i don't agree that it's not important.
If you're saying a new phone app will fix it, i'm all about it but don't downplay the issue because it doesn't bother you.
Doom Tints said:
This has been the standard since Windows Mobile 2003. so people have been complaining about this since the Blue Angel days. The phone application that comes with WM takes control of the keyboard when there is an active call.
...
I'm not sure why this became such an active issue all of a sudden when the problem (or feature) has been around ever since the very first WM phone with a keyboard on it first appeared, although I think this is a nice indication that these devices are finally starting to catch on with new people.
Click to expand...
Click to collapse
It is a huge issue because with WM5 on my 8125 and on my 8525 this was NOT a problem. The letters worked as they were supposed to even during a call. It only began when I switched to to WM6. So WM6 broke something.
I didn't say this is a non-issue. But what I am saying is that this problem has been around for years.
It's possible that something from WM2003 was changed in WM2005, but made its way back into WM2006. I don't recall the problem on WM2005 on the Hermes, but I do recall it from earlier phones. But I also wasn't looking for the problem, either, and I don't generally text or do other typing when on phone calls.
Right on, has anyone found any more information about this problem?
Best I can tell it came in with all of the latest WM6 builds. Anything I've tried that's been labeled "official" or that is based on same has had the issue. I can say with certainty AT&T's WM5 didn't, nor did vp3G 2.0 (which was based on a pre-"official" build).
Beyond that, no clue.
eventually it'll get fixed.. what im really having issues now is overeating.. last night i had my phone plugged into the wall and was talking via bluetooth for about an hour and a half and my phone was extremely hot and had stopped charging.. i wish there was a fix for that and really am hoping i didn't buy a lemon 8525
ericc191 said:
eventually it'll get fixed..
Click to expand...
Click to collapse
Well, with the official TyTN ROMs having been released that way I'm beginning to have my doubts.
Does this work with the official AT&T WM6 rom? Anyone? Bueller?