Database Users

support code:85010014 error

"ActiveSync encountered a problem on the desktop
support code:85010014"
i received this when i was syncing my XDA II
any clue about this issue?
i am using Active Sync 4.1

help for you
renistall microsoft outlock and delet member ship mobile item
good luck!

Hope to help ;-)
'Support Code: 85010014' is a general error code generated by MS ActiveSync and is associated with errors with MS Outlook. When that happens, u should try first try:
Phase #1:
1) Soft-reset your PPC.
2) Reboot your PC.
3) Attempt to ActiveSync (if first couple of attempts generate errors, simply unplug and reinsert sync cable).
4) If that still doesnt work, see Phase #2.
Phase #2:
1) On your PC, open MS Outlook.
2) Go to Help>Detect and Repair...
3) Attempt to ActiveSync.
4) If that still doesnt work, see Phase #3.
Phase #3:
1) Export your Outlook data to a .pst file (IMPORTANT!).
2) Uninstall your MS Outlook completely.
3) Reboot your PC.
4) Reinstall MS Outlook.
5) Open MS Outlook to initialise settings for the first time.
6) Import back your previous Outlook data from your .pst file in #1.
7) Attempt to ActiveSync.
Note: You may not need to export/import Outlook data if you are absolutely sure that your PPC has your latest PIM data.

activesync to same PC after hard reset and backup-restore

I need a little help.
After a crash I hardresetted my Hermes and then used SK Tools to return to a backup point. But now when I try to activesync I get a message on my PC saying that the mobile device has already synced with another PC and it requests a new name for this PC.
I haven't synced with another PC. What should I do ?

When I restore from a hard reset, I normally delete the existing activesync partnership and set this up again with the restored device. Did you delete that partnership?

how can I delete existing partnership ?

In activesync on the pc just go File->Delete Mobile Device.
At least that's how I do it

This is the other way.
I need to delete it from WM5 device.
I guess I found it. I enter Activesync software on PPC and delete the relationship there...

Changing ModelID

I need to change the ModelID reported when using ActiveSync. I have an application that I know will work on my 8525, but won't install because it doesn't recognize "HERM100". I'd like to have the ModelID reported as the Wizard (I think it's WIZA100).
Thanks!

Bumping this message...

You can change easy.
In your ppc go to:
Start-settings-info-user ID
Change the name of your device.
But notice:
I realiced that if I sync with 2 PC (with Activsync 4.1) after a hardreset, install back a backup, force AS to use the device name that I want:
my acticsync got messed up. (double contacts, appointments)
So if you sync with 2 pc I recommend to let AS choose the ID name of your device after you make a hardreset.

Problem in Sync after upgrade to WM6

I have upgraded my BA to WM6 but when I tried to sync, the error prompt keep comes out "insufficient memory" and ask me to reset my BA. However, after reset again and again .. still could not sync.
Any clue ?
thanks

qq888 said:
I have upgraded my BA to WM6 but when I tried to sync, the error prompt keep comes out "insufficient memory" and ask me to reset my BA. However, after reset again and again .. still could not sync.
Any clue ?
thanks
Click to expand...
Click to collapse
how much Active sync Version??
Please Use Active sync 4.5

it is MS ActiveSync 4.5 already.
Another problem is when I switch the BA into serial mode, the activesync could not recongnize the connection and I could not downgrade it back to WM5 .... pls any help ?

1. did you kill the AS processes on PC before cradle the phone?
2 did the serial from the phone screen has change to USB on connect to cradle?

Try disabling the firewalls...

I have the same problem. I check memory on the phone and the phone memory is virtually nil! I have installed everything possible into th e2GB storage card and I think the problem is the size of the mail file. I have my attachments already sent to the storage card but can you also send the mail messages there too? - or get memory memory...??

I think, Your Windows had a proplem. You should install Your Windows

Another ActiveSync Problem

Had to hard reset.
All good but I Restored using Sprite Backup and now the Touch won't sync.
Yet I can Explore and use MyMobiler just fine.
What I know: The backup had me listed as Jim_thibode2.
Now ActiveSync shows Jim_thibode1. Might this be the problem? If so anybody know how to resolve this issue?
I tried removing and reinstalling ActiveSync. No change. I tried another hard reset and again the Touch is fine until I do a Restore.
Anybody know how I get ActiveSync to recognize the Touch? The Touch shows "Connected" in the activeSync window. I can access files through "Explore".
Now ActiveSync shows "Guest"

Thanks to Sprite tech support the Touch is back to normal.
Thank you Sprite tech support. They answered my email very quickly and supplied step by step (easy) directions.

jimt007 said:
Thanks to Sprite tech support the Touch is back to normal.
Thank you Sprite tech support. They answered my email very quickly and supplied step by step (easy) directions.
Click to expand...
Click to collapse
In case other users have this problem, could you post the steps on fixing this problem? Thanks!

Here you go:
Thank you for contacting Sprite Software. When you restore the backup file to the device we also restore the ActiveSync partnership details. Please follow these steps to correctly restore your device and produce a detailed Log report;
a) Hard reset your device
b) Connect the device to the PC via a GUEST ActiveSync partnership - click Cancel when requested to create a partnership
c) Click Tools> Add/Remove Programs on the Activesync window, select Sprite Backup and click OK to install
d) Open Sprite Backup on the device and tap Options> Help> Logs
e) Change the Log Level to Debug and close the Log page
f) Return to main page
g) Tap Restore and follow the steps to select your backup file.
h) Continue with the Restore