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Hello,
I'm currently trying to get a second hand I-Mate syncing with ActiveSync using a USB cradle. Everything else works fine, with the exception of a USB sync. When my I-Mate cradle is plugged in via USB, and the powered-on I-Mate is placed in the cradle, a Windows device message appears stating "USB Device Not Recognized". This happened with another I-Mate I was able to try and on multiple computers with multiple cradles. I'm quite baffled. I've tried verstions 3.7, 3.8 and 4.0 of ActiveSync.
I would really like to get the USB cradle working so I can try WM2005 and not have to xfer software to the I-Mate over my GRPS connection
Thanks in advance.
-Chris.
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
The PCs that I've tried have been running XP. My work machine SP1 while my home machine SP2.
I tried disabling the windows firewall in SP2 to no avail. The two other units I tried were in various states of order so that could be contributing to the issue.
The touchscreen is unresponsive on one while the other is stuck showing serial information (both issues I've found out how to resolve reading this forum, that'll make 2 more functional I-Mates!)
I have since completley removed ActiveSync from my PC at home. When I place my I-Mate into the cradle, no windows device messages appear and when I go into the device manager the I-Mate isn't even seen anymore.
I might just cut my losses and go cough up $40 for a usb bluetooth adapter for the desktop and sync that way. I'd rather not do this as I don't believe I can upgrade the ROM via bluetooth, and I'd very much like to throw WM2005 on one of these puppies, providing I can even get that far.
Ok, so a good majority will probably hate me after this.
My sync problem was caused by me not using a 5v power adapter. Yes, it was that simple. My power adapter looks like some kind of alien as it's being converted with 3 devices to conform to standard 110v north american AC. It was purchased for European users originally.
BUT, here's my saving grace. The I-Mate I was playing with won't sync via USB, it will do bluetooth and even serial but not usb???
Even more annoying is the unit I'm now using has an annoying issue with the touchscreen. If I receive a call or take care of any other incoming data activity, the screen freezes. I will not be able to use the touch screen until the battery is taken out. Very annoying, to the point I'm using the bluetooth unit. It's got the latest firmwares of the units (1.72wwe, 1.14 radio, 1337.38 for g (general?) bluetooth unit has 1,66wwe, 1.10 radio and 1337.2x for g) ...haha, sorry I thought that one was awesome and very fitting for a faulty device... just not the right number for a release...
Hi Guys,
New to the ppc scene, so please be gentle!
I've had a search through the forum, and can't find the answer to my problem, so please help me, if you can.
I have just been given an imate jam by my dad, his old work phone. It hasn't been used for approximately 6 months, so I had to charge the battery (and back up battery) to get it up and running.
Now I've got it charged up and switched on I've encountered a problem:
When I connect my Jam to my PC (XP Pro) it lights up the charge LED but then nothing, no installing drivers or anything. When I start activesync it doesn't see the Jam, when I go to device manager on my pc it's not there.
The Jam has also reset itself a few times, so I was thinking I should upgrade/reflash the software - but I can't do that when the PC doesn;t see the Jam.
Have I missed something, done something stupid or is the Jam knackered? Any help would me muchos appreciated
Many thanks in advance.
My device is an imate jam, details below:
ROM Version: 1.03.00 WWE
ROM Date: 11/01/04
Radio Version: 1.01.00
Protocol Version: 1337.38
Ext ROM Version: 1.03.163 WWE
Not sure if this helps anyone help me with my problem, but thought the more information the better!
Thanks in advance for you help
Check your connection settings in ActiveSync.
Ok, I've just tried the settings you suggested, though for some reason I can only select COM4?? I'm using activesync version 4.1.4841.0
When I try and connect I get the error shown in the attached image
Although some have had luck with AS4.x, others as well as myself have experienced that it doesn't work very well with the Magician. Use AS3.8 and it works flawlessly.
ok, I've changed to activesync v3.8 and still no joy - it just goes in circles looking for the device on COM4
I'm showing:
COM1 Not Installed
COM2 Not Installed
COM4 Available
Infrared Port Not Installed
USB USB is Available
This is driving me crazy!!
Normally when the magician is plugged in to the usb port, windows should recognize this and go through the usual driver installation procedure. If not disconnect the magician, switch off all settings in AS and reboot your PC. After the PC has booted and you logged-in, connect the magician to a different usb port. If the windows plug+play install routine does not appear, go to control panel and add the device manually. Once the device is added, then put back your settings in AS.
ok, 2 reboots later!!
when I connect it (on a different port) all that happens is the LED goes Orange to indicate that its charging - no drivers are installed.
When I go to Add Hardware it can't find the Jam (tried changing the port) and if I go to device manager its not there (not even with a ! Warning next to it).
I'm now trying to add it from a list, but I can't find imate or HTC in the list of manufacturers.
I'm totally stumped, this is insane!
Any more ideas?
Try hard resetting the magician then check AS settings in the magician also.
I've done a hard reset and rebooted my pc again, still nothing, even when I try and add it manually.
I've even tried connecting in bootloader mode, but that won't work either!
Could it be a hardware fault? Or more likely a software thing?
Not being recognised
Hi
I had the same problem today, it turned out to be a faulty cable(brand new spare). I used a different cable and all is good.
:wink:
I've now tried 3 different cables, 2 latops and a desktop PC and am having the same problem no matter what - I reckon my Jam's screwed up somehow!
Take a look on the connector, try to clean it(with alcohol preferably and with battery out of jam). You have to have AS installed before you connect the jam to pc for the first time, otherwise it will cause problems. Did you try BT connection to active sync? Did it work? Did your dad experience these problems too?
Ok, there's definately a problem with my device.
I can pair it up via BT and transfer files etc, but as soon as I connect with Activesync I get the same error message as I posted earlier in this thread.
I've tried cleaning the mini-usb port (battery out) with alcohol, still no joy.
Spoke to my dad, says he never used activesync, just used it as a phone and a sat nav, nothing more.........
Starting to get really wound up by this now. Unless anyone has any other ideas (dropping it from a great height??!!) I think I'm gonna have to send it to a repair centre for them to have a look at it
i had an intermittent problem like this wherw windows would say a USB device connected to the system was malfunctioning etc..
It cleared up after a while donno why... when uve connected the JAM, wiggle the connector around a bit and see if anything happens....
The message you get is not necesarilly caused by faulty device, I got that message many times before I was able to properly configure my active sync over BT.
the cable supplied with imate jam looks like a normal mini usb cable but its not.
its different then the mini usb cable. You cant use a mini usb cable (from ur camera,card reader etc.) with your imate jam.
Once I used my camera mini usb cable with imate jam and i got the same error which omhaigh is having. Netither Windows recognize my imate jam nor activesync. I plugged in my imate jam cable and it was all good again.
In short, you need cable supplied with imate jam to connect it with pc.
The Magician's USB cable is a standard one. I've been using various USB cables on my laptop. home desktop, and office PC without any problems.
yeah, it is completley standard, ive used 5 different cables and all work,
I've now tried a whole host of PC's and Laptops at work, using several mini usb cable and bluetooth (both built in and dongle on different machines) following the advice above and in the BT active sync thread.
No matter what I do (including cleaning the ports with alcohol etc) I get no joy what so ever, and always end up with the same result!!
I've read that connecting the device to a pc before installing activesync can cause problems.......I'm starting to think that perhaps my dad's done that and either can't remember or is too embarrassed to admit it! Is there a fix if this is what has happened?
I'm guessing its gonna have to go to a repair centre
I have repeatedly difficulties in using my German T-Mobile Vario II as a USB modem for my laptop computer.
As long as there was no or few additional software installed it worked fine as described. I started the wireless modem application on Vario II, started the modem, plugged the USB cable into my laptop, installed the driver and was successfully online by using the dialer application.
But after installing some more software on Vario II, such as MS VoiceCommand, PhoneAlarm, Tomtom Navigator 5.21, something seems to fail at its USB interface. After starting the wireless modem application and starting modem mode neigther my laptop nor my desktop PC will recognize the TyTN as a USB device any longer. The PCs even do not detect a USB device being plugged in, similar to plugging in a cable with nothing connected at the other end.
At the Vario II side the power LED won't go on as it normally will do when connected to USB because of recharging its battery. So it seems the TyTN USB interface is totally dead in modem emulation mode. As soon as I will stop the modem emulation on TyTN the PC will immediately recognize a USB device beeing plugged in, so there is no hardware failure with the USB interface.
After re-enabling ActiveSync the Vario II will synchronise normally. Doing soft resets and full power-off/on cycles will not solve the problem, only doing a hard reset with erasing of memory will help. As this problem has ocurred already twice with my device and I will have to do a further hard reset now, I would be very interested in knowing what is really causing this problem and how to avoid it or repair it without need for a complete re-installation every time.
Has anybody else to deal with the same problem or is it unique to my device?
Regards, Gerd
Hi Gerd,
I also have this problem, do you know if this has been resolved yet?
Regards,
Chris.
ah
This happenned to me this week too. I ahve been away and uising the device as a modem all week but it completely disabled my active sync. I had to rr install it when I got home! WHen I ran tomtom it told the modem disconnected and vice verse.
mobilecat said:
This happenned to me this week too. I ahve been away and uising the device as a modem all week but it completely disabled my active sync. I had to rr install it when I got home! WHen I ran tomtom it told the modem disconnected and vice verse.
Click to expand...
Click to collapse
You may try to Un-Check the "advanced" setting of USB conection (Settings>Connection>USB to PC setting.... it works for many other USB related problems.
When you installed the GPS for TomTom did you choose to use COM8?
That breaks wireless modem on Orange UK M3100 and UK T-Mobile VarioII's..(and you get EXACTLY the behaviour shown - as well as an error if you try to turn off the advanced mode for usb connect on activesync) so i guess its the same on all tytn's..
try changing any com ports you have set to different values and see if it works..
USB Modem problems
Hi,
If all esle fails, try pdanet. It can be used on trial free for 10 days and then costs $20 from memory. It works first time, every time for me after weeks of hassle with usb modem.
Highly reccommended for none techies.
Richard racer
pdanet web site
I forgot to add the web site
http://www.junefabrics.com/pdanet/
You may still have the same problem with PDANet. I installed it and it connected without any other changes. I was very impressed until the next time I tried to syncronise as the ActiveSync didn't recognise my TyTn was attached (via USB cable)!
However it appears to be fixed by unchecking the "advanced" setting of USB conection on the PocketPC as suggested previously.
Bill
Hi,
Hope someone can help, this is driving me mad...I am having problems syncing my phone after i've used it for a while. I am forced to reset the device before my pc recognises it again and it starts to sync. Ive never had this problem before and could really do without having to do a hard reset.
I've tried disabling the advaced network fucntion but if I do then the phone hangs if I make a call FOLLOWING a sync.
something strange is a-foot
any help very gratefully appreciated.
edited post below :
WM5
Activesync 4.5
Windows media centre (not vista)
syncing via cable
Orange M700
If you use a cable to synchronise it should work as blue tooth is tempramental.
If it does not work with the cable I would take the phone back to the supplier.
a bit more info might help with people responding.
e.g what version of active sync
Which OS
Cable OR bluetooth sync
Ever since I installed Vista I have rpoblems with anything USB related- often devices are not ideantified (synching my M700 in particular).
Only rebooting the PC helps.
Hi,
Thanks for the response.
WM5
Activesync 4.5
Windows media centre (not vista)
syncing via cable
I don't need to reboot the pc, just the phone - rather a strange one this !
I have the same problem with my SPV. I'm tired already of hard reset. I understand that the problem with activsync is in the PPC not in the PC.
I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James
got Activesync working but.... Now Saying Port Unavailable
I got Activesync working by changing to Black AP Dual 3.0 and was able to activesync for about 3 days via Bluetooth (still unable to sync via cable). but now saying port is available.
I have closed all applications on both the device and the pc and even did a soft reset and still unable to activesync.
Any Ideas.
any place to look at the com ports in Regedit??????? Maybe something is hung up in there,
james
Try this
In your athena go to settings>connections>USB to PC, untick enable advanced network functionality (leave the square blank)
hope it works
That did not work, but thanks
That did not work, but thanks. But did get is going again by deleting the partnership and deleting the bluetooth from my hardware on my pc and restarting the pC and finding new hardware and creating new partnership...
But still unable to connect via cable.
James
activesync problems
I, too, had that problem. I tried a different usb cable and everything works fine. I continue to have 'issues' with the stock cabl that came with the phone.
I tried everything else, ran out of ideas, so I tried the simplest thing.
steve
activesync problems
I tried that already have about 8-10 mini-usb cables around and tried everyone, but no luck.
Have you thought about a "hard reset". I had a similar problem with a HTC T-mobile DASH and it did the trick. Good luck...TJ
I am unable to Activesync
Yes, I have tried a hard reset no luck, but got Bluetooth ActiveSync going by installing AP Black Touch 3.0
You may want to try flashing an OEM ROM using the SD method. Test that an if it works, reflash PK3.0 Dual. Sometimes flashing successive custom ROMs can perpetuate a file error. Flashing back to OEM seems to clear up a lot of issues. Otherwise you may have lifted contacts on your motherboard. If so, call PocketPCTecchs in California for repairs. Then fixed my UNI which had the mini usb completely fallen off.
Maybe it was on ebay because the seller knew the usb port was damaged?
were you able to charge your device via cable but still not active sync???????????
do you have any third-party plugins installed in ActiveSync?
I found that my ActiveSync problems were cleared up by uninstalling SplashID's ActiveSync conduit. ActiveSync seems quite fragile to buggy plugins
Try Uninstalling and then re-installing Active Sync, this solved the problem on mine a while ago...TJ
forj1 said:
I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James
Click to expand...
Click to collapse
My Ameo Developed this problem out of nowhere! it started by needing a reset to connect to Activesync and now it just stopped working altogether. After trying everything suggested in here, i unchecked the "enable advanced network functionality" box, removed password lock from the device, did a SOFT reset and now its back! i am able to sync!