Database Users

Need help: USB Device Not Recognized error message

Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?

Presumably you have installed (re-installed) Active Sync on the PC? As you may already know, as standard the JAM and many other PPCs are not recognised by the computer unless Active Sync is installed [properly].
www.softick.com provide an excellent utility to have your PPC recognise as a removable drive without using Active Sync.

Yes, ActiveSync has been installed & re-installed. New development? I plugged in an 80Gb external hard-drive to that laptop and Winblows is telling me its connected to a non-hi-speed USB port, which it is not. Could be something there.
I'm going to re-flash the Jam to factory ROM, then I will dig into the USB issue.

I had this problem and I tracked it down to the fact that I had picked up the wrong cable!
Same connector but for my camera

The wrong cable thing may very well have been it, but I was also having probs with an external hard drive I was using. I ended up rebuilding my laptop twice and now things seem to be fine. What a drag.

hypr said:
Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?
Click to expand...
Click to collapse
I have the same problem.
It seems, this problem appears mostly on laptops, not on PCs?
I tried to uninstall\install, repair with all ActiveSync data removal or leaving it - No result.
Also, tried to replace the cable (which is ok, im sure with the one from the camera) - No result.
Temporary way out: do Off\On with qtek9000 on cable connect.
Another way out: Turn On the "Enable all incoming beams" flag in Start -> Settings -> Connections -> Beam (this path may vary depend on your Universal brand name). As I seldom need to connect via IR to other devices, I have switched this option off to consume power.
DOES ANY BODY KNOW, HOW TO FIX THIS BUG?? Any Ideas?
Qtek9000 with laptop Toshiba Satellite Pro \ Win XP SP2

it seems dat a noob like me at last can give a help
i have the same problem last time, and as i trace it down, the problem lies on the cable.
as u know that we all use mini usb (usb cable type b) for our o2 mini, but not all type b cable support pc connection, some will only give charging access
i have 2 mini usb cables, one comes from my external hdd, and the other is i buy it myself. the difference is that the 1 i bought actually have a shorter connector (maybe the problem due to this)
so try to buy another cable, as i don't know any other way (reinsatalling pc os, hard-reset device or reinstalling active sync won't solve the problem)
NB. both cables are working when i plug it to my external hdd, so maybe the cable is not faulty. one of the advantage that i got is that i can charge my mini without disabling the active sync usb connection
sorry for my bad english

i can almost essentially confirm that it is NOT the usb cable.. I have been using a usb cable i had around the house for syncing my phone, and it has worked perfectly ever since I first received the phone (over half a year ago), but all of a sudden, i plugged in my device, and received the "usb device not recognized" error message... does anyone know the cause of this?

JasJar USB connection problem - please help

I 'suddenly' am unable to have my JasJar connected to Activesync. I have been successfully connecting the last two weeks and did not cahange anything to the PC's set-up.
I killed my antivirus and have no firewall software running.
I have a direct USB connection to my Laptop (no usb hub).
I have tried both Activesync V4.0 and V4.1.
I have deleted all partnerships to get a fresh start.
I have also tried to delete the PPC in the PC's device manager and connect again (I did notice the PPC was listed under the network adapters only, nothing was listed under the USB section).
Nothing seems to help and I am really desperate since I can not sync anything anymore now.
Any suggestions are more than welcome !
Thansk in advance,
Paul

have you tried another PC ? at least this way you can be sure that everything is ok .

I am travelling and will not have any access to another PC before the WE.... I did try another cable but got not lucky..

It does seem to work on another PC.
Anybody any suggestion as to what else I could try to make it work again?

firewall?, thats my pain on my work lappy, i have to vpn into work and that blocks my JJ, i get connecting but no connected, all i can do is disconnect from work which then opens the activesync ports back up. check 7438 and 5679 on your firewall

After a week with AS 4.0 I suddenly found that the only way I could get it to work was to soft reset the Jas Jar while connected. I'm guessing you've already tried that though...

yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason

Carnivor said:
yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
Click to expand...
Click to collapse
I have the same problem. Get a kind of "USB not recognized" when the jasjar is on/open".
I close the Jasjar after having taken the USB out of course.
Then, after a while ( You say 10 seconds) it works fine and Activesync starts the job.
I can live with it. No soft reset needed.
Very positive to me is the fact that I can also connect to a USB HUB. So no need to plu it directly in my portable.
After connection I can open my little toy. (Gush how I love this thing)
Huib

Yes I have the same problem I only synk when the jasjar is turned off. Most probably one of the reasons apart from firewall issus is office 2003. They said to me from club-imate support that we need the newest office 2003 with sp1.

ActiveSync 4.0 or 4.1 refuses USB connection to EXEC

Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.

Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.

Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.

I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !

This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.

I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!

Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.

I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.

Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....

Jam not recognised by windows/activesync

Hi Guys,
New to the ppc scene, so please be gentle!
I've had a search through the forum, and can't find the answer to my problem, so please help me, if you can.
I have just been given an imate jam by my dad, his old work phone. It hasn't been used for approximately 6 months, so I had to charge the battery (and back up battery) to get it up and running.
Now I've got it charged up and switched on I've encountered a problem:
When I connect my Jam to my PC (XP Pro) it lights up the charge LED but then nothing, no installing drivers or anything. When I start activesync it doesn't see the Jam, when I go to device manager on my pc it's not there.
The Jam has also reset itself a few times, so I was thinking I should upgrade/reflash the software - but I can't do that when the PC doesn;t see the Jam.
Have I missed something, done something stupid or is the Jam knackered? Any help would me muchos appreciated
Many thanks in advance.

My device is an imate jam, details below:
ROM Version: 1.03.00 WWE
ROM Date: 11/01/04
Radio Version: 1.01.00
Protocol Version: 1337.38
Ext ROM Version: 1.03.163 WWE
Not sure if this helps anyone help me with my problem, but thought the more information the better!
Thanks in advance for you help

Check your connection settings in ActiveSync.

Ok, I've just tried the settings you suggested, though for some reason I can only select COM4?? I'm using activesync version 4.1.4841.0
When I try and connect I get the error shown in the attached image

Although some have had luck with AS4.x, others as well as myself have experienced that it doesn't work very well with the Magician. Use AS3.8 and it works flawlessly.

ok, I've changed to activesync v3.8 and still no joy - it just goes in circles looking for the device on COM4
I'm showing:
COM1 Not Installed
COM2 Not Installed
COM4 Available
Infrared Port Not Installed
USB USB is Available
This is driving me crazy!!

Normally when the magician is plugged in to the usb port, windows should recognize this and go through the usual driver installation procedure. If not disconnect the magician, switch off all settings in AS and reboot your PC. After the PC has booted and you logged-in, connect the magician to a different usb port. If the windows plug+play install routine does not appear, go to control panel and add the device manually. Once the device is added, then put back your settings in AS.

ok, 2 reboots later!!
when I connect it (on a different port) all that happens is the LED goes Orange to indicate that its charging - no drivers are installed.
When I go to Add Hardware it can't find the Jam (tried changing the port) and if I go to device manager its not there (not even with a ! Warning next to it).
I'm now trying to add it from a list, but I can't find imate or HTC in the list of manufacturers.
I'm totally stumped, this is insane!
Any more ideas?

Try hard resetting the magician then check AS settings in the magician also.

I've done a hard reset and rebooted my pc again, still nothing, even when I try and add it manually.
I've even tried connecting in bootloader mode, but that won't work either!
Could it be a hardware fault? Or more likely a software thing?

Not being recognised
Hi
I had the same problem today, it turned out to be a faulty cable(brand new spare). I used a different cable and all is good.
:wink:

I've now tried 3 different cables, 2 latops and a desktop PC and am having the same problem no matter what - I reckon my Jam's screwed up somehow!

Take a look on the connector, try to clean it(with alcohol preferably and with battery out of jam). You have to have AS installed before you connect the jam to pc for the first time, otherwise it will cause problems. Did you try BT connection to active sync? Did it work? Did your dad experience these problems too?

Ok, there's definately a problem with my device.
I can pair it up via BT and transfer files etc, but as soon as I connect with Activesync I get the same error message as I posted earlier in this thread.
I've tried cleaning the mini-usb port (battery out) with alcohol, still no joy.
Spoke to my dad, says he never used activesync, just used it as a phone and a sat nav, nothing more.........
Starting to get really wound up by this now. Unless anyone has any other ideas (dropping it from a great height??!!) I think I'm gonna have to send it to a repair centre for them to have a look at it

i had an intermittent problem like this wherw windows would say a USB device connected to the system was malfunctioning etc..
It cleared up after a while donno why... when uve connected the JAM, wiggle the connector around a bit and see if anything happens....

The message you get is not necesarilly caused by faulty device, I got that message many times before I was able to properly configure my active sync over BT.

the cable supplied with imate jam looks like a normal mini usb cable but its not.
its different then the mini usb cable. You cant use a mini usb cable (from ur camera,card reader etc.) with your imate jam.
Once I used my camera mini usb cable with imate jam and i got the same error which omhaigh is having. Netither Windows recognize my imate jam nor activesync. I plugged in my imate jam cable and it was all good again.
In short, you need cable supplied with imate jam to connect it with pc.

The Magician's USB cable is a standard one. I've been using various USB cables on my laptop. home desktop, and office PC without any problems.

yeah, it is completley standard, ive used 5 different cables and all work,

I've now tried a whole host of PC's and Laptops at work, using several mini usb cable and bluetooth (both built in and dongle on different machines) following the advice above and in the BT active sync thread.
No matter what I do (including cleaning the ports with alcohol etc) I get no joy what so ever, and always end up with the same result!!
I've read that connecting the device to a pc before installing activesync can cause problems.......I'm starting to think that perhaps my dad's done that and either can't remember or is too embarrassed to admit it! Is there a fix if this is what has happened?
I'm guessing its gonna have to go to a repair centre

No connection through USB cable

since a few weeks, i've got a very strange problem with my blackstone.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync. it's also impossible to do active sync by usb since this moment. i already tried everything in the blackstone USB2PC settings, like disabling fast synchronising, deactive/active the USB2PC pop-up and so on...
what i found out yesterday is the following:
because i did a hard reset, i didn't had any contacts on my phone, so i tried to active sync over bluetooth. that worked perfectly and after the synchronizing was finished, the USB connection worked again, but only for a few minutes. afterwards i had the same problem again. nothing happened when i connected the USB cable. i was able to do the same thing again: synchronize by bluetooth, connect USB cable and it worked again for a few minutes. unfortunately i wasn't able to flash hardspl during this time period. it found the phones bootloader version, but when i wanted to start the flashing process, it said that it can't estalish a connection to the phone (tricolo bottsreen has been started and progressbar was visible, but on 0%)
i also tried it on 3 different pc's with 2 different USB cables...
normaly i would say now, that my blackstone has a defect due to the fact that i did a hard reset and it's still not working, but how is it possible that it works for a few minutes after synchonizing by bluetooth?
does anyone has an idea??? i don't want to give away my lovely blackstone for warranty
btw. is there any possibility to flash a new rom without using the usb cable? even with the soft spl method i've found, you have to use the cable even if the rom itself is flashed from the sd card...

Black Stone usb device picking as "unknown device"
i am also having the same problem please help me

Maybe i'm having a similar issue:
My HD is not recognized anymore via USB Cable. I tried different computers with different Windows Versions. (7, Vista, XP)... No Connection anymore.
Bluetooth Connection works!
I did follow all suggestions... nothing works.
Could it be, that i flashed my HD too much? Is it broken now?

have you all checked your 'USB to PC' settings?

wellers said:
have you all checked your 'USB to PC' settings?
Click to expand...
Click to collapse
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings

kkchan said:
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
Click to expand...
Click to collapse
Yes, checked every of the common suggestions given in this situation.
Could it be a hardware fault?
As i told, it doesn't work on any PC! Feels like Touch HD's mini USB port is dead. Strange thing ist, that it says chargin when connection the cable. But no other reaction than charging.

is there still no solution for this problem?
i already found like 20 people now with the same problem, posting in several different threads. seems like this really is a big problem of the blackstone...

I had this problem with Duttys rom afgter plugging my HD into works pc to use internet sharing.I had to do a hard reset to sort it out sorry ts not much help but its the only way i sorted it after buying 3 new leads!

Using the stock ROM 1.14, never ever flashed a ROM. However, for a few days, I have been unable to connect my Blackstone with Windows Mobile Center (OS = Windows Vista SP1), it just fails with an (unspecified) error. I can only connect my device as a disk drive, not via ActiveSync anymore. It used to work before.
I am currently investigating whether or not the recent firewall upgrade (to Norton 360 3.0) on my computer may be the root of the problem. I'll keep you informed...
EDIT: performed an uninstall of the Windows Mobile Device Center, restarted the computer, re-installed the WMDC using the HTC CD provided with my Blackstone -> voilà, it works again
EDIT2: probably my problem was not related with the ones described here above, but who knows, maybe it will help others ...

i also hv the same problem
cannot synchronize...

last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...

bufung said:
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
Click to expand...
Click to collapse
is the USB chip soil under warranty? or i hv to fork out my own money?

USB Dead
Same issue here.......... Can charge but can't sync. Even in the boot loader I'm not getting anything. ... as soon as I remove the USB cable it says serial. Tried changing everything
Help anyone?

My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?

elab said:
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
Click to expand...
Click to collapse
Same here.. problem just started.

Hi Guys
The problem with the USB Connector in the phone.Four Months back I got the same issue with USB, since I had warranty I sent it to HTC Service centre to repair, they send me back in four working days in working condition. If your in UK it will be return in 3 to 4 working days.
goto HTC website and find the service centre phone no.
cheers
joe.

when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync.
Click to expand...
Click to collapse
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.

Dr. Morpheus said:
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Click to expand...
Click to collapse
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?

gtdor said:
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
Click to expand...
Click to collapse
I solved the problem. It seems that the ROM version was the problem for me:
ROM: BS_Cloudy_1.9
RADIO: 1.14.25.24
Manila: 2.5.20121225.2
I solved using "Clear Storage." After reset, reverting to original settings (original settings actually were, because I put this ROM only for two days), I was able to connect to the PC and was able to flesh another ROM
I hope that this ROM is more stable.

Hi guis, I have de same problem with usb connection, I would to send my blackstone to assistance but i have to instal first the original spl!
Is possible to restore it trough memory card and non trough usb??
Tanks